{"id":10232,"date":"2023-06-13T09:09:50","date_gmt":"2023-06-13T00:09:50","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=10232"},"modified":"2025-02-04T14:59:21","modified_gmt":"2025-02-04T05:59:21","slug":"customer-support-report2023","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/trend\/customer-support-report2023\/","title":{"rendered":"\u3010\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb\u30ec\u30dd\u30fc\u30c82023\u3011"},"content":{"rendered":"\n<div class=\"related-survey-container\" style=\"background-color: #ffffff; \/* \u767d\u80cc\u666f\u3092\u8ffd\u52a0 *\/ width: 100%; display: block; clear: both; box-sizing: border-box; margin: 20px 0; padding: 0;\">\n    <a href=\"https:\/\/mobilus.co.jp\/lab\/report\/customer-support-report\/\" style=\"text-decoration: none; color: inherit; display: block; outline: none;\">\n        <div class=\"survey-post-wrapper\" style=\"display: flex; align-items: center; background: #f9f9f9; padding: 15px; border-radius: 8px; border: 1px solid #eee;\">\n            <figure style=\"margin: 0; flex: 0 0 120px; line-height: 0;\">\n                <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/11\/cssurvey2026banner_s.png\" alt=\"\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u8abf\u67fb\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb2025-2026\" style=\"width: 100%; height: auto; border-radius: 4px;\">\n            <\/figure>\n            \n            <div class=\"related-post-flexbox-right\" style=\"margin-left: 20px; flex: 1;\">\n                <div class=\"related-survey-heading\" style=\"font-size: 0.85em; color: #666; margin-bottom: 5px; font-weight: bold;\">\u6700\u65b0\u306e\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u306f\u3053\u3061\u3089<\/div>\n                <p class=\"survey-post-title\" style=\"margin: 0; font-weight: bold; color: #333; line-height: 1.4;\">\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u8abf\u67fb\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb2025-2026<\/p>\n            <\/div>\n        <\/div>\n    <\/a>\n<\/div>\n\n\n\n<p>\n<h5>\u904e\u53bb\u306e\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u306f\u3053\u3061\u3089<\/h5>\n<ul style=\"list-style:none; padding-top:1px;margin-left:0;\">\n<li><a href=\"https:\/\/mobilus.co.jp\/lab\/research\/customer-support-survey2022\/\">\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb\u30ec\u30dd\u30fc\u30c82022<\/a><\/li>\n<li><a href=\"https:\/\/mobilus.co.jp\/lab\/chat-support\/customer-support-survey\/\">\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb\u30ec\u30dd\u30fc\u30c82021<\/a><\/li>\n<\/ul>\n<\/p>\n\n\n\n<h2> \u5168<strong>\u56fd20\u4ee3\u304b\u308970\u6b73\u4ee5\u4e0a\u306e\u7537\u5973747\u4eba\u306b\u8abf\u67fb\u3057\u305f\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u30a2\u30f3\u30b1\u30fc\u30c8<\/strong><\/h2>\n\n\n\n<p>Mobilus SupportTech Lab\u3067\u306f\u3001\u5168\u56fd\u306e20\u4ee3\u304b\u308970\u6b73\u4ee5\u4e0a\u306e\u7537\u5973747\u4eba\u306b\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb\u3092\u5b9f\u65bd\u3002\u300c20\u6b73\u4ee3\u300d\u300c30\u6b73\u4ee3\u300d\u300c40\u6b73\u4ee3\u300d\u300c50\u6b73\u4ee3\u300d\u300c60\u6b73\u4ee3\u300d\u300c70\u6b73\u4ee5\u4e0a\u300d\u306e6\u4e16\u4ee3\u304b\u3089\u56de\u7b54\u3092\u5f97\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h2>\u8abf\u67fb\u6982\u8981 <\/h2>\n\n\n\n<ul>\n<li>\u8abf\u67fb\u540d\uff1a\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb2023<\/li>\n\n\n\n<li>\u8abf\u67fb\u65b9\u6cd5\uff1a\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u8abf\u67fb<\/li>\n\n\n\n<li>\u8abf\u67fb\u671f\u9593\uff1a2023\u5e742\u670814\u65e5\uff5e2\u670817\u65e5<\/li>\n\n\n\n<li>\u8abf\u67fb\u5bfe\u8c61\uff1a\u5168\u56fd\u306e20\u6b73\uff5e70\u6b73\u4ee5\u4e0a\u306e\u7537\u5973747\u540d<\/li>\n\n\n\n<li>\u8abf\u67fb\u65b9\u6cd5\uff1aFastask\uff08\u682a\u5f0f\u4f1a\u793e\u30b8\u30e3\u30b9\u30c8\u30b7\u30b9\u30c6\u30e0\u63d0\u4f9b\uff09\u3067\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3092\u5b9f\u65bd<\/li>\n\n\n\n<li>\u6709\u52b9\u56de\u7b54\u6570\uff1a747\u30b5\u30f3\u30d7\u30eb<\/li>\n\n\n\n<li>\u8abf\u67fb\u4f01\u753b\uff1a\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\u300cMobilus SupportTech Lab\u300d<\/li>\n<\/ul>\n\n\n\n<p>\u203b\u4e8b\u524d\u8abf\u67fb\uff0820\u6b73\uff5e70\u6b73\u4ee5\u4e0a\u306e\u7537\u59736,507\u540d\u3092\u5bfe\u8c61\uff09\u3067\u3001\u300c\u3042\u306a\u305f\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u3001\u7591\u554f\u70b9\u306a\u3069\u3092\u4f01\u696d\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304b\uff1f\u300d\u306e\u8cea\u554f\u306b\u300c\u3042\u308b\u300d\u3068\u56de\u7b54\u3057\u305f\u4eba\u3092\u5bfe\u8c61\u306b\u672c\u8abf\u67fb\u3092\u884c\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2>\u8abf\u67fb\u30b5\u30de\u30ea<\/h2>\n\n\n\n<ul>\n<li>2\u4eba\u306b1\u4eba\u4ee5\u4e0a\u304c\u3001\u6700\u3082\u5229\u7528\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u624b\u6bb5\u3067\u300c\u30ce\u30f3\u30dc\u30a4\u30b9\u300d\u3092\u9078\u629e<\/li>\n\n\n\n<li>\u554f\u3044\u5408\u308f\u305b\u306e\u969b\u306b\u6700\u3082\u4e0d\u6e80\u306a\u306e\u306f\u300c\u62c5\u5f53\u8005\u306b\u3064\u306a\u304c\u3089\u306a\u3044\u30fb\u5f85\u305f\u3055\u308c\u308b\u3053\u3068(46%)\u300d<\/li>\n\n\n\n<li>\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u4fbf\u5229\u306a\u7406\u7531\uff11\u4f4d\u306f\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u306b\u3059\u3050\u3064\u306a\u304c\u308a\u3001\u5f85\u305f\u3055\u308c\u306a\u3044\u3053\u3068(49\uff05)\u300d<\/li>\n\n\n\n<li>3\u4eba\u306b2\u4eba\uff0873\uff05\uff09\u304c\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u554f\u5408\u305b\u306f\u300c\u4fbf\u5229\u300d<\/li>\n<\/ul>\n\n\n\n<h2>\u4e3b\u306a\u8abf\u67fb\u7d50\u679c<\/h2>\n\n\n\n<h4><strong>\uff081\uff0960\u6b73\u4ee5\u4e0a\u306f\u534a\u6570\u4ee5\u4e0a\u304c\u96fb\u8a71\u4ee5\u5916\u306e\u624b\u6bb5\u3092\u6700\u3082\u3088\u304f\u4f7f\u3044\u300170\u6b73\u4ee5\u4e0a\u306f\u534a\u6570\u4ee5\u4e0a\u304c\u96fb\u8a71\u3092\u5229\u7528\u3002<\/strong><\/h4>\n\n\n\n<ul>\n<li>\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u624b\u6bb5\u3068\u3057\u3066\u6700\u3082\u3088\u304f\u4f7f\u3046\u624b\u6bb5\u3092\u805e\u3044\u305f\u3068\u3053\u308d\u3001\u5e74\u4ee3\u5225\u306b\u307f\u308b\u3068\u3001\u82e5\u5e74\u5c64\u306e\u554f\u3044\u5408\u308f\u305b\u624b\u6bb5\u306f\u5206\u6563\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u4e00\u65b9\u4e2d\u5e74\u5c64\u30fb\u9ad8\u5e74\u5c64\u306b\u306a\u308b\u306b\u3064\u308c\u3001\u300c\u554f\u3044\u5408\u308f\u305b\u30d5\u30a9\u30fc\u30e0\u300d\u300c\u96fb\u8a71\u300d\u306b\u96c6\u4e2d\u3057\u3001\u4ed6\u306e\u554f\u3044\u5408\u308f\u305b\u624b\u6bb5\u306f\u3042\u307e\u308a\u5229\u7528\u3057\u306a\u3044\u50be\u5411\u306b\u3042\u308b\u3088\u3046\u3067\u3059\u3002\u3084\u306f\u308a\u82e5\u5e74\u5c64\u3067\u306f\u96fb\u8a71\u96e2\u308c\u304c\u9032\u3093\u3067\u3044\u308b\u3053\u3068\u304c\u4f3a\u3048\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u610f\u5916\u306b\u308260\u6b73\u4ee5\u4e0a\u3082\u3001 \u534a\u6570\u4ee5\u4e0a\u304c\u96fb\u8a71\u4ee5\u5916\u306e\u624b\u6bb5\u3092\u6700\u3082\u3088\u304f\u4f7f\u3046\u3068\u3044\u3046\u7d50\u679c\u3067\u3059\u304c\u300170\u6b73\u4ee5\u4e0a\u3068\u306a\u308b\u3068\u96fb\u8a71\u304c\u534a\u6570\u4ee5\u4e0a\u3092\u5360\u3081\u308b\u3088\u3046\u3067\u3059\u3002 <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1374\" height=\"658\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-19.png\" alt=\"\" class=\"wp-image-10233\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-19.png 1374w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-19-800x383.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-19-768x368.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-19-544x262.png 544w\" sizes=\"(max-width: 1374px) 100vw, 1374px\" \/><\/figure>\n\n\n\n<h4><strong>\uff082\uff09\u5168\u4f53\u306e68%\u304c\u30c1\u30e3\u30c3\u30c8\u306e\u554f\u3044\u5408\u308f\u305b\u7d4c\u9a13\u6709\u308a\u3002\u9ad8\u5e74\u5c64\u306e60\u4ee3\u306757%\u300170\u6b73\u4ee5\u4e0a\u3067\u308248\uff05\u304c\u554f\u3044\u5408\u308f\u305b\u7d4c\u9a13\u304c\u3042\u308b\u3068\u56de\u7b54\u3002<\/strong><\/h4>\n\n\n\n<ul>\n<li>\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u7d4c\u9a13\u306b\u3064\u3044\u3066\u3001\u5168\u4f53\u3067\u306f\u7d04\uff17\u5272\u3068\u306a\u308b68%\u306e\u4eba\u304c\u7d4c\u9a13\u304c\u3042\u308b\u3088\u3046\u3067\u3059\u3002<\/li>\n\n\n\n<li>\u5e74\u4ee3\u5225\u306b\u307f\u308b\u3068\u3001\u82e5\u5e74\u5c64\u306e\u65b9\u304c\u300c\u306f\u3044\u300d\u306e\u56de\u7b54\u304c\u591a\u304f\u306a\u308a\u307e\u3057\u305f\u304c\u3001 <br>\u9ad8\u5e74\u5c64\u306e60\u4ee3\u306757%\u300170\u6b73\u4ee5\u4e0a\u3067\u308248\uff05\u304c\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u7d4c\u9a13\u304c\u3042\u308b\u3068\u56de\u7b54\u3057\u305f\u306e\u306f\u3001\u6ce8\u76ee\u3059\u3079\u304d\u7d50\u679c\u3067\u3059\u3002 <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1347\" height=\"650\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-20.png\" alt=\"\" class=\"wp-image-10234\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-20.png 1347w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-20-800x386.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-20-768x371.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-20-1118x538.png 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-20-733x353.png 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-20-544x262.png 544w\" sizes=\"(max-width: 1347px) 100vw, 1347px\" \/><\/figure>\n\n\n\n<h4><strong>\uff08\uff13\uff09<\/strong>\u5404\u4f01\u696d\u3067\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30ea\u30fc\u30ba\u30f3\u306b\u5408\u308f\u305b\u305f\u9867\u5ba2\u5bfe\u5fdc\u3084\u8a98\u5c0e\u3084\u3001\u30d5\u30a9\u30fc\u30e0\u9805\u76ee\u3084CRM\u4e0a\u3067\u306e\u5c65\u6b74\u5f15\u7d99\u304e\u306a\u3069\u3001\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306e\u6539\u5584\u304c\u9032\u3080<\/h4>\n\n\n\n<ul>\n<li>\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u4e0d\u6e80\u3092\u611f\u3058\u305f\u3053\u3068\u306b\u3064\u3044\u3066\u3001\u5168\u4f53\u3067\u306f\u300c\u30c1\u30e3\u30c3\u30c8\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u7bc4\u56f2\u304c\u5c11\u306a\u3044\u300d\u3053\u3068\u306b58%\u306e\u65b9\u304c\u4e0d\u6e80\u3092\u611f\u3058\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u524d\u56de\u3088\u308a\u5272\u5408\u304c\u4e0b\u304c\u3063\u305f\u306e\u306f\u3001\u300c\u8a71\u304c\u304b\u307f\u5408\u308f\u306a\u304b\u3063\u305f(57%)\u300d\u300c\u89e3\u6c7a\u3067\u304d\u306a\u3044\u5834\u5408\u3001\u305d\u306e\u307e\u307e\u30c1\u30e3\u30c3\u30c8\u3067\u5bfe\u5fdc\u3057\u3066\u307b\u3057\u304b\u3063\u305f\u304c\u9023\u643a\u3057\u3066\u3044\u306a\u304b\u3063\u305f(36%)\u300d\u300c\u5165\u529b\u3059\u308b\u9805\u76ee\u304c\u591a\u304f\u3001\u624b\u9593\u3060\u3063\u305f27%\u300d\u300c\u524d\u56de\u306e\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u304c\u6b8b\u3063\u3066\u304a\u3089\u305a\u3001\u4e00\u304b\u3089\u8aac\u660e\u3057\u306a\u3044\u3068\u3044\u3051\u306a\u304b\u3063\u305f(15%)\u300d\u3067\u3057\u305f\u3002<\/li>\n\n\n\n<li>\u3053\u306e\u3053\u3068\u304b\u3089\u3001\u5404\u4f01\u696d\u3067\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30ea\u30fc\u30ba\u30f3\u306b\u5408\u308f\u305b\u305f\u9867\u5ba2\u5bfe\u5fdc\u3084\u8a98\u5c0e\u3084\u3001\u30d5\u30a9\u30fc\u30e0\u9805\u76ee\u3084CRM\u4e0a\u3067\u306e\u5c65\u6b74\u5f15\u7d99\u304e\u306a\u3069\u306e\u6539\u5584\u304c\u9032\u3093\u3067\u3044\u308b\u4e8b\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1351\" height=\"641\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-21.png\" alt=\"\" class=\"wp-image-10235\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-21.png 1351w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-21-800x380.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/06\/image-21-768x364.png 768w\" sizes=\"(max-width: 1351px) 100vw, 1351px\" \/><\/figure>\n\n\n\n<h2>\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/h2>\n\n\n\n<figure class=\"wp-block-embed-wordpress wp-block-embed is-type-rich is-provider-mobilus-supporttech-lab-\u30e2\u30d3\u30eb\u30b9-\u30b5\u30dd\u30fc\u30c8\u30c6\u30c3\u30af\u30e9\u30dc\"><div class=\"wp-block-embed__wrapper\">\n<a 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