{"id":14621,"date":"2024-01-30T10:00:44","date_gmt":"2024-01-30T01:00:44","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=14621"},"modified":"2025-04-28T15:30:34","modified_gmt":"2025-04-28T06:30:34","slug":"genesys-mobilus-1","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/discussion\/genesys-mobilus-1\/","title":{"rendered":"\u53f0\u982d\u3059\u308b\u751f\u6210AI\u3001CX\u5411\u4e0a\u306b\u3069\u3046\u53d6\u308a\u7d44\u3080\uff1f\u30b0\u30ed\u30fc\u30d0\u30eb\u30af\u30e9\u30a6\u30c9\u30ea\u30fc\u30c0\u30fc\u30fb\u30b8\u30a7\u30cd\u30b7\u30b9\u3068\u30e2\u30d3\u30eb\u30b9\u306e\u30c8\u30c3\u30d7\u5bfe\u8ac7\u3010\u524d\u7de8\u3011"},"content":{"rendered":"\n<p>\u751f\u6210AI\u306e\u767b\u5834\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u201c\u304a\u3082\u3066\u306a\u3057\u201d\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u3001\u3055\u3089\u306b\u306f\u305d\u306e\u5148\u306b\u3044\u308b\u304a\u5ba2\u69d8\u306eCX\u306f\u3001\u3069\u3046\u9032\u5316\u3057\u3066\u3044\u304f\u306e\u3067\u3057\u3087\u3046\u304b\u3002<br><br>\u4eca\u56de\u3001\u30af\u30e9\u30a6\u30c9\u578bCX\/\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b\u3059\u308b\u30b8\u30a7\u30cd\u30b7\u30b9\u306e\u65e5\u672c\u6cd5\u4eba\u3001<a 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href=\"#01-cloudcx\">\u30af\u30e9\u30a6\u30c9\u6280\u8853\u306e\u767a\u5c55\u306b\u3088\u308a\u3001\u3055\u307e\u3056\u307e\u306a\u4f01\u696d\u304cCX\u3092\u652f\u63f4\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u305f<\/a><\/li><li><a href=\"#02-aiera\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306fAI\u3092\u6d3b\u7528\u3057\u3001\u300c\u4eba\u3067\u3042\u308b\u3053\u3068\u306b\u4fa1\u5024\u304c\u3042\u308b\u9818\u57df\u300d\u306b\u4eba\u3092\u96c6\u4e2d\u3055\u305b\u308b\u6642\u4ee3\u306b<\/a><\/li><\/ul>\n\n\n\n<p><strong>\u3010\u5f8c\u7de8\u3011<\/strong><ul><li><a href=\"https:\/\/mobilus.co.jp\/lab\/discussion\/genesys-mobilus-2\/#03-aiutilization\">AI\u6d3b\u7528\u3067\u5229\u76ca\u6539\u5584\u3057\u305f\u5206\u3092CX\u5411\u4e0a\u306b\u6295\u8cc7\u3057\u3001\u3055\u3089\u306b\u53ce\u76ca\u3092\u62e1\u5927\u3059\u3079\u304d<\/a><\/li><li><a 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AGENT\u300d\u3084\u300cMOBI BOT\u300d\u300cMOBI VOICE\u300d\u306a\u3069\u3092\u30ea\u30ea\u30fc\u30b9\u3002\u4f01\u696d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u81ea\u6cbb\u4f53\u5411\u3051\u306b\u88fd\u54c1\u306e\u63d0\u4f9b\u3001\u5c0e\u5165\u652f\u63f4\u3092\u884c\u3063\u3066\u3044\u308b\u3002<\/p>\n\n\n\n<p id=\"01-cloudcx\"><\/p>\n<br>\n<h2>\u30af\u30e9\u30a6\u30c9\u6280\u8853\u306e\u767a\u5c55\u306b\u3088\u308a\u3001\u3055\u307e\u3056\u307e\u306a\u4f01\u696d\u304cCX\u3092\u652f\u63f4\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u305f<\/h2>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color\"><strong>\u2015\u6700\u521d\u306b\u30b8\u30a7\u30cd\u30b7\u30b9\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\uff08\u4ee5\u4e0b\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\uff09\u3055\u3093\u304b\u3089\u30012023\u5e74\u3092\u632f\u308a\u8fd4\u3063\u305f\u6240\u611f\u3084\u3001\u8cb4\u793e\u306b\u3068\u3063\u3066\u8c61\u5fb4\u7684\u3060\u3063\u305f\u51fa\u6765\u4e8b\u306a\u3069\u3092\u304a\u805e\u304b\u305b\u304f\u3060\u3055\u3044\u3002<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/01\/029_231220-1600x1068.jpg\" alt=\"\" class=\"wp-image-14644\" width=\"303\" height=\"203\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/01\/029_231220-1600x1068.jpg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/01\/029_231220-800x534.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/01\/029_231220-768x513.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/01\/029_231220.jpg 2000w\" sizes=\"(max-width: 303px) 100vw, 303px\" \/><figcaption 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<\/p>\n\n\n\n<p><strong>\u77f3\u4e95\uff1a<\/strong><br>\u30a4\u30f3\u30d5\u30e9\u7cfb\u306e\u696d\u754c\u306b\u3082\u3001\u5927\u304d\u306a\u52d5\u304d\u3084\u5909\u5316\u304c\u3042\u3063\u305f\u306e\u3067\u3059\u306d\u3002 <br><\/p>\n\n\n\n<p><strong>\u30dd\u30fc\u30eb\u6c0f\uff1a<\/strong><br>\u305d\u3046\u306a\u3093\u3067\u3059\u3002\u80cc\u666f\u306b\u306f\u3084\u306f\u308a\u3001\u6d88\u8cbb\u8005\u3082\u3069\u3093\u3069\u3093\u3068\u65b0\u3057\u3044\u6280\u8853\u3092\u53d6\u308a\u8fbc\u3093\u3067\u304d\u3066\u3044\u308b\u305f\u3081\u3001\u30a4\u30f3\u30d5\u30e9\u5074\u3067\u3082\u304a\u5ba2\u69d8\u3068\u306e\u63a5\u70b9\u306b\u5bfe\u3059\u308b\u8003\u3048\u65b9\u304c\u5909\u308f\u3063\u3066\u304d\u3066\u3044\u308b\u3053\u3068\u304c\u5927\u304d\u304b\u3063\u305f\u3068\u601d\u3044\u307e\u3059\u3002<br> <br>\u30a4\u30f3\u30d5\u30e9\u7cfb\u4ee5\u5916\u3067\u306f\u3001\u5730\u65b9\u9280\u884c\u306a\u3069\u306e\u91d1\u878d\u7cfb\u306f\u7d99\u7d9a\u7684\u306b\u5546\u8ac7\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001EC\u306f\u601d\u3063\u305f\u307b\u3069\u5f53\u793e\u3068\u306e\u63a5\u70b9\u304c\u4f38\u3073\u3066\u3044\u306a\u3044\u5370\u8c61\u3067\u3059\u304c\u3001\u305d\u3046\u3044\u3063\u305f\u696d\u7a2e\u306b\u306f\u4eca\u671f\u4ee5\u964d\u3001\u3057\u3063\u304b\u308a\u3068\u76ee\u7dda\u3092\u5408\u308f\u305b\u3066\u55b6\u696d\u6d3b\u52d5\u3092\u5f37\u5316\u3057\u3066\u3044\u304d\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color\"><strong>\u2015\u30b8\u30a7\u30cd\u30b7\u30b9\u3055\u3093\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u3067\u306f\u3001\u3069\u3046\u3044\u3063\u305f\u696d\u7a2e\u304c\u9ad8\u3044\u30b7\u30a7\u30a2\u3092\u5360\u3081\u3066\u3044\u307e\u3059\u304b\uff1f<\/strong><\/p>\n\n\n\n<p><strong>\u30dd\u30fc\u30eb\u6c0f\uff1a<\/strong><br>\u5e2d\u6570\u306e\u5272\u5408\u3067\u8a00\u3046\u3068\u3001\u91d1\u878d\u3001\u901a\u4fe1\u3001BPO\u306e\u30b7\u30a7\u30a2\u304c\u9ad8\u304f\u3001\u793e\u6570\u3067\u306f\u3001\u91d1\u878d\u306e\u4e2d\u306e\u4fdd\u967a\u3084\u5730\u9280\u304c\u7279\u306b\u591a\u3044\u3067\u3059\u306d\u3002\u305f\u3060\u3001\u300c<a href=\"https:\/\/www.genesys.com\/ja-jp\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud<\/a>\u300d\u306b\u3088\u3063\u3066\u3001\u696d\u7a2e\u3092\u554f\u308f\u305a\u3044\u308d\u3093\u306a\u4f01\u696d\u3067CX\u306b\u5bfe\u3059\u308b\u610f\u8b58\u3084\u53d6\u308a\u7d44\u307f\u304c\u5e83\u304c\u3063\u3066\u304d\u3066\u3044\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002<br><br>\u30e2\u30d3\u30eb\u30b9\u3055\u3093\u3068\u5f53\u793e\u304c\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u306a\u3063\u3066\u4e00\u7dd2\u306b\u53d6\u308a\u7d44\u3081\u3066\u3044\u308b\u3088\u3046\u306b\u3001\u3084\u306f\u308a\u305d\u308c\u304c\u30af\u30e9\u30a6\u30c9\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u826f\u3055\u3067\u3082\u3042\u308b\u306e\u3067\u3001\u3053\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u3055\u3089\u306b\u62e1\u5927\u30fb\u5f37\u5316\u3057\u3066\u3044\u3051\u3070\u3001\u300cCX\u3092\u69cb\u6210\u3057\u305f\u3044\u3051\u3069\u3001\u3069\u3046\u3057\u305f\u3089\u3044\u3044\u306e\u3060\u308d\u3046\uff1f\u300d\u3068\u60a9\u3093\u3067\u3044\u308b\u4f01\u696d\u3068\u306e\u63a5\u70b9\u306f\u307e\u3059\u307e\u3059\u5e83\u304c\u308b\u306f\u305a\u3067\u3059\u3002\u307e\u3060\u307e\u3060\u591a\u304f\u306e\u696d\u7a2e\u30fb\u4f01\u696d\u3068\u4f1a\u8a71\u3092\u30b9\u30bf\u30fc\u30c8\u3067\u304d\u308b\u4f59\u5730\u306f\u3001\u305f\u304f\u3055\u3093\u3042\u308b\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002<br><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/01\/079_231220-1600x1068.jpg\" alt=\"\" class=\"wp-image-14652\" width=\"300\" height=\"173\"\/><figcaption class=\"wp-element-caption\"> \u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\u3000\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\u3000\u77f3\u4e95 \u667a\u5b8f <\/figcaption><\/figure><\/div>\n\n\n<p><strong>\u77f3\u4e95\uff1a<\/strong><br>\u8cb4\u793e\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u306e\u4e2d\u3067\u3001\u4eca\u3082\u306a\u304a\u30af\u30e9\u30a6\u30c9\u3088\u308a\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3092\u7279\u306b\u5229\u7528\u3057\u3066\u3044\u308b\u696d\u754c\u306f\u3069\u3046\u3044\u3063\u305f\u5206\u91ce\u3067\u3057\u3087\u3046\u304b\uff1f \n\n<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>\u30dd\u30fc\u30eb\u6c0f\uff1a<\/strong><br>\u30e1\u30ac\u30d0\u30f3\u30af\u304c\u5f53\u3066\u306f\u307e\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u6c7a\u3057\u3066\u30af\u30e9\u30a6\u30c9\u3092\u4f7f\u3063\u3066\u3044\u306a\u3044\u3068\u3044\u3046\u308f\u3051\u3067\u306f\u306a\u3044\u3082\u306e\u306e\u3001\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u304b\u3089\u5168\u3066\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u8907\u96d1\u306a\u306e\u3067\u3001\u4e00\u671d\u4e00\u5915\u306b\u306f\u5b8c\u5168\u79fb\u884c\u3067\u304d\u306a\u3044\u3053\u3068\u3082\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002\u3067\u3059\u306e\u3067\u3001\u5f53\u793e\u3068\u3057\u3066\u3082\u4e00\u6b69\u305a\u3064\u78ba\u5b9f\u306b\u9032\u3081\u3066\u3044\u304d\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059 \u3002 <br> <br>\u305d\u3046\u3044\u3063\u305f\u80cc\u666f\u3082\u3042\u3063\u3066\u3001\u5f53\u793e\u306f2023\u5e74\u306b\u3001\u56fd\u5185\u30672\u3064\u76ee\u3068\u306a\u308b\u30d5\u30eb\u30b5\u30fc\u30d3\u30b9\u306e\u300cGenesys Cloud\u300d\u3092<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/genesyscloud_aws_osaka_region_launch\" target=\"_blank\" rel=\"noopener\">AWS\u5927\u962a\u30ea\u30fc\u30b8\u30e7\u30f3\u306b\u958b\u8a2d<\/a>\u3057\u307e\u3057\u305f\u3002\u91d1\u878d\u30fb\u533b\u7642\u30fb\u516c\u5171\u6a5f\u95a2\u306a\u3069\u306f\u7279\u306b\u53b3\u683c\u306a\u707d\u5bb3\u5fa9\u65e7\u30dd\u30ea\u30b7\u30fc\u3092\u6301\u305f\u308c\u3066\u3044\u308b\u306e\u3067\u3001\u65e2\u5b58\u306eAWS\u6771\u4eac\u30ea\u30fc\u30b8\u30e7\u30f3\u3060\u3051\u3067\u306a\u304f\u3001\u5730\u7406\u7684\u306b\u96e2\u308c\u305f\u5927\u962a\u306b\u3082\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc\u3092\u958b\u8a2d\u3057\u305f\u5f62\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4eee\u306b\u6771\u4eac\u30ea\u30fc\u30b8\u30e7\u30f3\u3067\u707d\u5bb3\u7b49\u304c\u8d77\u304d\u305f\u3068\u304d\u306e\u5b89\u5168\u6027\u3082\u8a34\u6c42\u3067\u304d\u307e\u3059\u3057\u3001\u897f\u65e5\u672c\u5168\u57df\u3067\u30bb\u30f3\u30bf\u30fc\u62e0\u70b9\u304b\u3089\u306e\u30a2\u30af\u30bb\u30b9\u9045\u5ef6\u3082\u6291\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<br> <br>\u30d5\u30eb\u30b5\u30fc\u30d3\u30b9\u306e\u300cGenesys Cloud\u300d\u3092\u56fd\u51852\u30ab\u6240\u3067\u63d0\u4f9b\u3059\u308b\u306e\u306f\u3001\u7c73\u56fd\u306b\u6b21\u3044\u3067\u65e5\u672c\u304c2\u4f8b\u76ee\u3067\u3059\u3002\u305d\u308c\u3060\u3051\u3001\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u65e5\u672c\u306b\u6295\u8cc7\u3059\u308b\u59ff\u52e2\u3092\u5f37\u3081\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002 <\/p>\n\n\n\n<p><strong>\u77f3\u4e95\uff1a<\/strong><br>\u305d\u3046\u306a\u306e\u3067\u3059\u306d\u3002\u62e1\u5f35\u6027\u3068\u6a5f\u654f\u6027\u306e\u89b3\u70b9\u3067\u306f\u3001\u30af\u30e9\u30a6\u30c9\u304c\u512a\u4f4d\u3067\u3042\u308b\u3053\u3068\u306b\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u304b\u3089\u3001\u5404\u793e\u306e\u30af\u30e9\u30a6\u30c9\u5229\u7528\u304c\u3088\u308a\u4e00\u5c64\u9032\u3093\u3067\u307b\u3057\u3044\u3068\u3053\u308d\u3067\u3059\u306d\u3002<\/p>\n\n\n\n<p><strong>\u30dd\u30fc\u30eb\u6c0f\uff1a<\/strong><br>\u4eca\u306e\u3068\u3053\u308d\u306f\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u3067\u601d\u308f\u308c\u3066\u3044\u308b\u5b89\u5b9a\u6027\u3084\u5197\u9577\u6027\u3092\u898b\u3066\u304d\u305f\u65b9\u3005\u304c\u3001\u30b7\u30b9\u30c6\u30e0\u62c5\u5f53\u8005\u306e\u4e2d\u306b\u3082\u591a\u304f\u3044\u3089\u3063\u3057\u3083\u3044\u307e\u3059\u304b\u3089\u306d\u3002\u305f\u3060\u3001\u65b0\u3057\u3044\u4e16\u4ee3\u306e\u65b9\u3005\u3082\u3069\u3093\u3069\u3093\u30b7\u30b9\u30c6\u30e0\u9078\u5b9a\u3084\u6c7a\u88c1\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u5165\u3063\u3066\u304d\u3066\u3044\u308b\u306e\u3067\u3001\u6642\u4ee3\u306e\u6d41\u308c\u3068\u3068\u3082\u306b\u30af\u30e9\u30a6\u30c9\u306b\u5bfe\u3059\u308b\u4f01\u696d\u306e\u8003\u3048\u65b9\u3082\u5909\u308f\u3063\u3066\u304f\u308b\u3068\u601d\u3044\u307e\u3059\u3002<br> <br>\u79c1\u305f\u3061\u3082\u3001\u30b7\u30b9\u30c6\u30e0\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u5074\u3068\u3057\u3066\u3001\u65b0\u3057\u3044\u6280\u8853\u3084\u82e5\u3044\u4e16\u4ee3\u304c\u4f7f\u3063\u3066\u3044\u308b\u30c4\u30fc\u30eb\u3092\u7406\u89e3\u3057\u305f\u4e0a\u3067\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u3068\u4f1a\u8a71\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u304b\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3068\u3044\u3046\u610f\u8b58\u3092\u5e38\u306b\u6301\u3064\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002<br> <br>\u3068\u3082\u3042\u308c\u3001\u3053\u306e\u6570\u5e74\u9593\u3067\u30af\u30e9\u30a6\u30c9\u6280\u8853\u304c\u898b\u308b\u898b\u308b\u3046\u3061\u306b\u767a\u5c55\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3082\u3044\u308f\u3086\u308bPBX\uff08Private Branch eXchange\u3001\u4f01\u696d\u5185\u306e\u96fb\u8a71\u4ea4\u63db\u6a5f\uff09\u30e1\u30fc\u30ab\u30fc\u304b\u3089\u30b7\u30b9\u30c6\u30e0\u3092\u8cfc\u5165\u3057\u305f\u308a\u3001SIer\u306b\u69cb\u7bc9\u3057\u3066\u3082\u3089\u3063\u305f\u308a\u3057\u3066\u3044\u305f\u6642\u4ee3\u304b\u3089\u3001\u30e2\u30d3\u30eb\u30b9\u3055\u3093\u306e\u3088\u3046\u306b\u3044\u308d\u3093\u306a\u4f01\u696d\u304cCX\u306b\u95a2\u308f\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u304d\u305f\u3053\u3068\u306f\u3001\u3068\u3066\u3082\u826f\u3044\u73fe\u8c61\u3060\u3068\u79c1\u306f\u601d\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color\"><strong>\u2015\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u3067\u306f\u3001\u77f3\u4e95\u3055\u3093\u304b\u3089\u30822023\u5e74\u306e\u632f\u308a\u8fd4\u308a\u3084\u3001\u30e2\u30d3\u30eb\u30b9\u306b\u3068\u3063\u3066\u30c8\u30d4\u30c3\u30af\u3068\u306a\u3063\u305f\u51fa\u6765\u4e8b\u306a\u3069\u3092\u304a\u805e\u304b\u305b\u3044\u305f\u3060\u3051\u307e\u3059\u304b\uff1f<\/strong><\/p>\n\n\n\n<p><strong>\u77f3\u4e95\uff1a<\/strong> <br>\u5f53\u793e\u306b\u3068\u3063\u30662023\u5e74\u306f\u3001\u4f55\u3068\u8a00\u3063\u3066\u3082\u751f\u6210AI\u306b\u5c3d\u304d\u307e\u3059\u3002\u6295\u8cc7\u306e\u512a\u5148\u5ea6\u3082\u5168\u3066\u5207\u308a\u66ff\u3048\u3066\u3001\u3044\u308f\u3086\u308b\u751f\u6210AI\u6a5f\u80fd\u3068\u547c\u3070\u308c\u308b\u3068\u3053\u308d\u306b\u96c6\u4e2d\u3055\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<br><br>\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306b\u304a\u3044\u3066\u306f\u3001\u300c\u751f\u6210AI\u3067\u4f55\u3067\u3082\u3067\u304d\u308b\u300d\u3068\u3044\u3046\u201c\u751f\u6210AI\u30a4\u30ea\u30e5\u30fc\u30b8\u30e7\u30f3\u201d\u306e\u8003\u3048\u3092\u6301\u305f\u308c\u3066\u3044\u308b\u65b9\u3005\u304c\u307e\u3060\u5c11\u306a\u304f\u306a\u3044\u3068\u601d\u3044\u307e\u3059\u304c\u3001\u300c\u751f\u6210AI\u3067\u696d\u52d9\u306e\u3044\u308d\u3093\u306a\u5834\u9762\u304c\u5927\u304d\u304f\u5909\u308f\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u300d\u3068\u3044\u3063\u305f\u611f\u899a\u306f\u78ba\u5b9f\u306b\u5897\u3057\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u4f01\u696d\u306eBPO\u3067\u306f\u3001\u300c\u3053\u306e\u307e\u307e\u3067\u306f\u3044\u3051\u306a\u3044\u300d\u3068\u3044\u3046\u5371\u6a5f\u611f\u304c\u5897\u5e45\u3057\u3066\u3044\u308b\u3002\u305d\u3046\u3057\u305f\u305d\u308c\u305e\u308c\u306e\u7acb\u5834\u306e\u8003\u3048\u304c\u76f8\u307e\u3063\u3066\u3001\u3088\u3046\u3084\u304f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eCX\u9818\u57df\u3067\u3082\u3001\u672c\u683c\u7684\u306a\u30c7\u30b8\u30bf\u30eb\u5316\u3092\u63a8\u3057\u9032\u3081\u3088\u3046\u3068\u3059\u308b\u52d5\u304d\u304c\u4e00\u822c\u5316\u3057\u3001\u30ad\u30e3\u30ba\u30e0\u3092\u8d85\u3048\u3066\u304d\u305f\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u5c11\u3057\u524d\u307e\u3067\u306e\u3001\u5148\u9032\u7684\u306a\u4f01\u696d\u3060\u3051\u304c\u751f\u6210AI\u306e\u6d3b\u7528\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u305f\u6bb5\u968e\u304b\u3089\u3001\u3059\u305d\u91ce\u304c\u5e83\u304c\u3063\u3066\u304d\u305f\u30a4\u30e1\u30fc\u30b8\u3067\u3059\u306d\u3002<br><br>\u305f\u3060\u3001\u4eca\u306f\u307e\u3060\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u9ece\u660e\u671f\u306b\u4f3c\u3066\u3044\u308b\u3088\u3046\u306b\u3082\u601d\u3063\u3066\u3044\u3066\u3001\u751f\u6210AI\u30a4\u30ea\u30e5\u30fc\u30b8\u30e7\u30f3\u72b6\u614b\u304b\u3089\u3060\u3093\u3060\u3093\u3068\u5730\u306b\u8db3\u306e\u3064\u3044\u305f\u767a\u60f3\u304c\u6301\u3066\u308b\u3088\u3046\u306b\u306a\u308a\u3001SI\uff08\u30b7\u30b9\u30c6\u30e0\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\uff09\u304b\u3089\u30de\u30fc\u30b1\u30c3\u30c8\u304c\u5e83\u304c\u3063\u3066\u3044\u304d\u3001\u5f90\u3005\u306b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5316\u3055\u308c\u3066\u3044\u304f\u2015\u2015\u3068\u3044\u3046\u6d41\u308c\u304c\u3001\u3053\u306e\u5148\u6570\u5e74\u306f\u7d9a\u3044\u3066\u3044\u304f\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u898b\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color\"><strong>\u2015\u751f\u6210AI\u6a5f\u80fd\u3078\u306e\u6295\u8cc7\u3092\u5f37\u5316\u3057\u3066\u3044\u308b\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001\u5177\u4f53\u7684\u306b\u4eca\u3001\u3069\u306e\u3088\u3046\u306a\u958b\u767a\u306b\u529b\u3092\u5165\u308c\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/strong><\/p>\n\n\n\n<p><strong>\u77f3\u4e95\uff1a<\/strong><br>\u79c1\u305f\u3061\u304c\u6301\u3063\u3066\u3044\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306eUI\/UX\u306e\u4e2d\u306b\u3001\u751f\u6210AI\u306e\u6a5f\u80fd\u3092\u5165\u308c\u8fbc\u3093\u3067\u3044\u304f\u3053\u3068\u3067\u3059\u3002\u5358\u306b\u300c\u3053\u3093\u306a\u6a5f\u80fd\u3092\u4f5c\u308a\u307e\u3057\u305f\u300d\u3068\u3044\u3046\u30d7\u30ed\u30c0\u30af\u30c8\u30a2\u30a6\u30c8\u306a\u767a\u60f3\u3067\u306f\u306a\u304f\u3001\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306e\u4e2d\u3067\u3059\u3067\u306b\u6d41\u308c\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5165\u308c\u8fbc\u3093\u3067\u3001\u696d\u52d9\u8ca0\u62c5\u3092\u89e3\u6d88\u3059\u308b\u3079\u304d\u3068\u8003\u3048\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002\u305d\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u751f\u6210AI\u304c\u52a0\u308f\u3063\u305f\u3053\u3068\u3067\u3001\u53ef\u80fd\u6027\u3084\u7cbe\u5ea6\u306f\u3088\u308a\u9ad8\u307e\u3063\u305f\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p id=\"02-aiera\"><\/p>\n<br>\n<h2>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306fAI\u3092\u6d3b\u7528\u3057\u3001\u300c\u4eba\u3067\u3042\u308b\u3053\u3068\u306b\u4fa1\u5024\u304c\u3042\u308b\u9818\u57df\u300d\u306b\u4eba\u3092\u96c6\u4e2d\u3055\u305b\u308b\u6642\u4ee3\u306b<\/h2>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color\"><strong>\u2015\u30b8\u30a7\u30cd\u30b7\u30b9\u3055\u3093\u3067\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u53d6\u308a\u7d44\u307f\u3092\u3055\u308c\u3066\u3044\u307e\u3059\u304b\uff1f<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/01\/057_231220-1600x1068.jpg\" alt=\"\" class=\"wp-image-14648\" width=\"300\" height=\"167\"\/><\/figure><\/div>\n\n\n<p><strong>\u30dd\u30fc\u30eb\u6c0f\uff1a<\/strong> <br>\u904e\u53bb\u3092\u8fbf\u308b\u3068\u3001\u3082\u3046\u4f55\u5e74\u3082\u524d\u304b\u3089\u4f55\u3089\u304b\u306e\u5f62\u3067\u6d3b\u7528\u3057\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u751f\u6210AI\u3092\u306f\u3058\u3081\u3001\u3053\u30531\u30012\u5e74\u3082\u306e\u3059\u3054\u3044\u52e2\u3044\u3067\u9032\u5316\u3057\u3066\u3044\u308b\u4e2d\u3001\u300cGenesys Cloud\u300d\u3067\u3082\u3055\u307e\u3056\u307e\u306a\u5834\u9762\u3067<a href=\"https:\/\/www.genesys.com\/ja-jp\/blog\/post\/ai-cx-personalization\" target=\"_blank\" rel=\"noopener\">AI\u306e\u6d3b\u7528<\/a>\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u4e88\u6e2c\u578bAI\u3067\u306f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u304a\u3051\u308b\u6d88\u8cbb\u8005\u306e\u884c\u52d5\u3084\u5c65\u6b74\u3092\u898b\u306a\u304c\u3089\u300c\u305f\u3076\u3093\u3053\u306e\u4eba\u306f\u3001\u6700\u7d42\u7684\u306b\u8cfc\u5165\u30dc\u30bf\u30f3\u3092\u62bc\u3059\u300d\u3068\u3044\u3063\u305f\u4e88\u6e2c\u3092\u3057\u3001\u8cfc\u5165\u78ba\u5ea6\u3092\u5224\u65ad\u3057\u305f\u4e0a\u3067\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u305b\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u305d\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u3082\u3001\u8cfc\u5165\u3092\u4fc3\u3059\u305f\u3081\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u306e\u624b\u52a9\u3051\u3092\u51fa\u3057\u305f\u308a\u3001\u96e2\u8131\u3057\u305d\u3046\u306a\u5834\u5408\u306f\u5225\u306e\u63d0\u6848\u3092\u3057\u305f\u308a\u3068\u3001\u305d\u3053\u306b\u3082\u4e88\u6e2c\u578bAI\u304c\u50cd\u304f\u2015\u2015\u3068\u3044\u3063\u305f\u4ed5\u7d44\u307f\u304c\u3001\u4ee5\u524d\u304b\u3089\u53d6\u308a\u5165\u308c\u3089\u308c\u3066\u3044\u307e\u3059\u3002  <br><br>\u3053\u306e\u307b\u304b\u3001\u4f1a\u8a71\u578bAI\u3082\u3001\u3088\u3046\u3084\u304f\u3044\u308d\u3093\u306a\u30a8\u30f3\u30b8\u30f3\u306e\u7cbe\u5ea6\u304c\u5411\u4e0a\u3057\u3066\u304d\u3066\u3044\u308b\u6642\u671f\u3067\u3082\u3042\u308b\u306e\u3067\u3001\u5f53\u793e\u3068\u3057\u3066\u3082\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u7b49\u3067\u6d3b\u7528\u3057\u3066\u3044\u3053\u3046\u3068\u3057\u3066\u3044\u308b\u3068\u3053\u308d\u3067\u3059\u3002<br><br>\u751f\u6210AI\u306b\u95a2\u3057\u3066\u306f\u3001\u6d3b\u7528\u306e\u6700\u521d\u306e\u4e00\u6b69\u3068\u3057\u3066\u3001\u6307\u5b9a\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u7528\u3044\u3066\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54\u3092\u63d0\u4f9b\u3059\u308b\u300cGenesys Agent Assist\u300d\u6a5f\u80fd\u306b\u304a\u3051\u308b\u5f8c\u51e6\u7406\u6bb5\u968e\u306e\u8981\u7d04\u30c4\u30fc\u30eb\u3078\u306e\u9069\u7528\u3092\u958b\u59cb\u3057\u3066\u3044\u307e\u3059\u30022024\u5e74\u306b\u306f\u3001\u304a\u5ba2\u69d8\u3068\u306e\u901a\u8a71\u3084\u30c1\u30e3\u30c3\u30c8\u306e\u4f1a\u8a71\u3092\u898b\u306a\u304c\u3089\u3001\u9069\u5207\u306b\u6b21\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u3059\u308b\u305f\u3081\u306e\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u51fa\u3059\u3088\u3046\u306a\u6a5f\u80fd\u3082\u63d0\u4f9b\u3057\u3066\u3044\u304f\u4e88\u5b9a\u3067\u3059\u3002 <br><br>\u305f\u3060\u3001\u751f\u6210AI\u306f\u30c7\u30a3\u30fc\u30d7\u30d5\u30a7\u30a4\u30af\u7b49\u306e\u8ab2\u984c\u304c\u3042\u3061\u3053\u3061\u3067\u6563\u898b\u3055\u308c\u308b\u306e\u3067\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u62c5\u4fdd\u3092\u7b2c\u4e00\u306b\u8003\u3048\u306a\u304c\u3089\u3001\u614e\u91cd\u306b\u958b\u767a\u3092\u9032\u3081\u3066\u3044\u308b\u72b6\u6cc1\u3067\u3059\u3002\u305d\u306e\u4e0a\u3067\u3001\u6700\u7d42\u7684\u306b\u306f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u5316\u3055\u308c\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63d0\u4f9b\u3057\u3066\u3001CX\u306b\u3064\u306a\u3052\u3066\u3044\u304d\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/01\/064_231220-1600x1068.jpg\" alt=\"\" class=\"wp-image-14650\" width=\"300\" height=\"207\"\/><\/figure><\/div>\n\n\n<p> <strong>\u77f3\u4e95\uff1a<\/strong> 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<\/p>\n\n\n\n<p><strong>\u77f3\u4e95\uff1a<\/strong><br>\u307e\u3055\u306b\u3001\u79c1\u3082\u540c\u3058\u8003\u3048\u3067\u3059\uff01\u79c1\u3082\u3044\u308d\u3093\u306a\u5834\u6240\u3067\u3001\u300c8\u5272\u304c\u81ea\u52d5\u5316\u3059\u308b\u300d\u3068\u63d0\u8a00\u3057\u3066\u3044\u308b\u3093\u3067\u3059\u3002 <\/p>\n\n\n\n<p> 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