{"id":15946,"date":"2024-02-18T14:48:49","date_gmt":"2024-02-18T05:48:49","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=15946"},"modified":"2025-02-26T15:14:29","modified_gmt":"2025-02-26T06:14:29","slug":"seiseiai-2024-cx","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/event-report\/seiseiai-2024-cx\/","title":{"rendered":"\u751f\u6210AI\u6642\u4ee3\u5230\u6765\uff01\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5909\u9769\u306e\u73fe\u72b6\u30682024\u5e74\u306e\u5c55\u671b"},"content":{"rendered":"\n<p>2024\u5e741\u670818\u65e5\u3001\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\u306f\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5909\u9769\u306e\u73fe\u72b6\u30682024\u5e74\u306e\u5c55\u671b\u300d\u3092\u30c6\u30fc\u30de\u306b\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30bb\u30df\u30ca\u30fc\u3092\u958b\u50ac\u3057\u307e\u3057\u305f\u3002Marketing Division \u57f7\u884c\u5f79\u54e1 \u67cf\u539f\u304c\u767b\u58c7\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306b\u5927\u304d\u306a\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u3082\u305f\u3089\u3057\u305f\u751f\u6210AI\u306e\u52d5\u5411\u3092\u59cb\u3081\u3001\u8abf\u67fb\u30c7\u30fc\u30bf\u3084\u4e8b\u4f8b\u3092\u3082\u3068\u306b\u30012023\u5e74\u306e\u696d\u754c\u52d5\u5411\u306e\u632f\u308a\u8fd4\u308a\u3068\u30012024\u5e74\u306e\u5c55\u671b\u3068\u4e88\u6e2c\u3055\u308c\u308b\u5e02\u5834\u306e\u5909\u5316\u306b\u3064\u3044\u3066\u304a\u8a71\u3057\u307e\u3057\u305f\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30bb\u30df\u30ca\u30fc\u5185\u5bb9\u3092\u629c\u7c8b\u3057\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3>\u25a0\u767b\u58c7\u8005<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/member-06-533x800.jpg\" alt=\"\" class=\"wp-image-15949\" width=\"150\" height=\"400\"\/><\/figure><\/div>\n\n\n<p><strong>\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\u3000Marketing Division\u3000\u57f7\u884c\u5f79\u54e1\u3000\u67cf\u539f \u5b66<\/strong><\/p>\n\n\n\n<p>\u30bd\u30cb\u30fc\u30b0\u30eb\u30fc\u30d7\u306b\u3066\u30b0\u30ed\u30fc\u30d0\u30eb\u30bb\u30fc\u30eb\u30b9\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u5546\u54c1\u4f01\u753b\u3001\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u3092\u7d4c\u9a13\u3002<br> 2016\u5e74\u30e2\u30d3\u30eb\u30b9\u306b\u53c2\u753b\u3002\u73fe\u5728\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u9818\u57df\u306b\u3066\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306eCX\u30c7\u30b6\u30a4\u30f3\u8a2d\u8a08\u63d0\u6848\u3092\u884c\u3046\u3002<br><br><br><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3><strong>\u25a0\u76ee\u6b21<\/strong><\/h3>\n\n\n<ul>\n<li><a href=\"#matome2023\">2023\u5e74\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u52d5\u5411\u306e\u307e\u3068\u3081<\/a><\/li>\n<li><a href=\"#op\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u63a1\u7528\u30fb\u80b2\u6210\u30fb\u751f\u7523\u6027\u5411\u4e0a\u304c\u6df1\u523b\u306a\u8ab2\u984c<\/a><\/li>\n<li><a href=\"#crm\">\u9ad8\u3044\u4f38\u3073\u7387\u306e\u30af\u30e9\u30a6\u30c9\u578bCRM\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u30af\u30e9\u30a6\u30c9\u5316\u304c\u9032\u3080<\/a><\/li>\n<li><a href=\"#voicebot\">\u751f\u6210AI\u306e\u767b\u5834\u3067\u97f3\u58f0\u8a8d\u8b58\u7cfb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u610f\u8b58\u304c\u9ad8\u307e\u308b<\/a><\/li>\n<li><a href=\"#case\">SBI\u8a3c\u5238\u3001\u307f\u305a\u307b\u8a3c\u5238\u3001\u30d0\u30c3\u30d5\u30a1\u30ed\u30fc\u306e\u6d3b\u7528\u4e8b\u4f8b<\/a><\/li>\n<li><a href=\"#change2024\">2024\u5e74\u306e\u5c55\u671b\u3068\u4e88\u6e2c\u3055\u308c\u308b\u5e02\u5834\u306e\u5909\u5316<\/a><\/li>\n<li><a href=\"#ai-experiment\">NTT\u30cd\u30af\u30b7\u30a2\u306e\u751f\u6210AI\u6d3b\u7528\u5b9f\u8a3c\u5b9f\u9a13<\/a><\/li>\n<li><a href=\"#cx-up\">CX\u5411\u4e0a\u306b\u3088\u308b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30a2\u30c3\u30d7\u3001\u53ce\u76ca\u8ca2\u732e\u306b\u8ef8\u8db3\u304c\u79fb\u308b<\/a><\/li>\n<li><a href=\"#hito-cx\">\u4eba\u3078\u306e\u6295\u8cc7\u304cCX\u5411\u4e0a\u306e\u9375\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5f79\u5272\u306f\u7d4c\u55b6\u8ca2\u732e\u3078<\/a><\/li>\n<\/ul>\n\n\n<h2 id=\"matome2023\">2023\u5e74\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u52d5\u5411\u306e\u307e\u3068\u3081<\/h2>\n\n\n\n<p>2023\u5e74\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u52d5\u5411\u3092\u632f\u308a\u8fd4\u308b\u3068\u3001\u5927\u304d\u304f4\u3064\u306e\u3053\u3068\u304c\u8a00\u3048\u307e\u3059\u3002\u4e00\u3064\u76ee\u306f\u3001\u30b3\u30ed\u30ca\u798d\u306e\u53cd\u52d5\u3067\u4eba\u624b\u4e0d\u8db3\u304c\u9855\u8457\u306b\u306a\u308a\u3001<strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u63a1\u7528\u30fb\u80b2\u6210\u30fb\u751f\u7523\u6027\u5411\u4e0a\u304c\u7d4c\u55b6\u4e0a\u306e\u8ab2\u984c<\/strong>\u3068\u3057\u3066\u6349\u3048\u3089\u308c\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e8c\u3064\u76ee\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5e02\u5834\u306f\u3001<strong>\u5e745\uff05\u306e\u6210\u9577\u7387\u30673\u5e74\u5148\u3082\u4f38\u3073\u308b\u898b\u8fbc\u307f<\/strong>\u304c\u7acb\u3063\u3066\u304a\u308a\u5f15\u304d\u7d9a\u304d\u7de9\u3084\u304b\u306b\u4f38\u3073\u3066\u3044\u304f\u72b6\u6cc1\u3067\u3059\u3002\u305f\u3060\u3057\u3001<strong>\u58f2\u4e0a\u69cb\u6210\u306e\u4e2d\u3067\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306e\u8ee2\u63db<\/strong>\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e09\u3064\u76ee\u306f\u3001<strong>\u4f01\u696d\u306eIT\u3078\u306e\u6295\u8cc7\u610f\u6b32\u306f\u5909\u308f\u3089\u305a\u9ad8\u304f\u3001<\/strong>\u5728\u5b85\u30ef\u30fc\u30af\u306e\u5b9a\u7740\u3082\u3042\u308a\u30af\u30e9\u30a6\u30c9\u578bCRM\u7dcf\u5e02\u5834\u306f\u9ad8\u3044\u4f38\u3073\u7387\u3067\u3042\u308b\u3053\u3068\u3067\u3059\u3002<strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u30af\u30e9\u30a6\u30c9\u5316\u30822024\u5e74\u4ee5\u964d\u52a0\u901f<\/strong>\u3057\u30af\u30e9\u30a6\u30c9\u5e02\u5834\u3092\u727d\u5f15\u3057\u3066\u3044\u304f\u898b\u8fbc\u307f\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u56db\u3064\u76ee\u306f\u30012023\u5e74\u306e<strong>\u751f\u6210AI\u306e\u767b\u5834\u306b\u3088\u308a\u3001\u97f3\u58f0\u8a8d\u8b58\u7cfb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u512a\u5148\u5ea6\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b<\/strong>\u3053\u3068\u3067\u3059\u30022024\u5e74\u304b\u3089\u672c\u683c\u5c0e\u5165\u304c\u59cb\u307e\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6b21\u306b\u3001\u8abf\u67fb\u30c7\u30fc\u30bf\u3084\u4e8b\u4f8b\u3092\u3082\u3068\u306b\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 id=\"op\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u63a1\u7528\u30fb\u80b2\u6210\u30fb\u751f\u7523\u6027\u5411\u4e0a\u304c\u6df1\u523b\u306a\u8ab2\u984c<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1030\" height=\"582\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem1.png\" alt=\"\" class=\"wp-image-16098\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem1.png 1030w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem1-800x452.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem1-768x434.png 768w\" sizes=\"(max-width: 1030px) 100vw, 1030px\" \/><\/figure>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e02\u5834\u63a8\u79fb\u3092\u898b\u308b\u3068\u30012023\u5e74\u306f\u5c11\u3057\u4f38\u3073\u7387\u304c\u4e0b\u304c\u308a\u307e\u3057\u305f\u304c\u5b89\u5b9a\u3057\u3066\u4f38\u3073\u7d9a\u3051\u3066\u3044\u307e\u3059\u30022022\u5e74\u4ee5\u964d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5e73\u5747\u6210\u9577\u7387\u306f5.1%\u3067\u3059\u30022023\u5e74\u5ea6\u306f\u30b3\u30ed\u30ca\u7279\u9700\u304c\u904e\u304e\u30012024\u5e74\u4ee5\u964d\u306f\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306e\u8ee2\u63db\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u4eba\u624b\u4e0d\u8db3\u3092\u80cc\u666f\u306b\u3001\u30c7\u30b8\u30bf\u30eb\u5316\u3084\u30ce\u30f3\u30dc\u30a4\u30b9\u5316\u304c\u63a8\u3057\u9032\u3081\u3089\u308c\u3066\u3044\u304f\u305f\u3081\u3001\u58f2\u4e0a\u69cb\u6210\u306e\u5185\u5bb9\u304c\u5909\u308f\u3063\u3066\u3044\u304f\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1030\" height=\"583\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem2.png\" alt=\"\" class=\"wp-image-16100\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem2.png 1030w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem2-800x453.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem2-768x435.png 768w\" sizes=\"(max-width: 1030px) 100vw, 1030px\" \/><\/figure>\n\n\n\n<p>\u4e0a\u8a18\u30b0\u30e9\u30d5\u306f\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u3082\u3063\u3068\u3082\u6df1\u523b\u306a\u7d4c\u55b6\u4e0a\u306e\u8ab2\u984c\u300d\u306b\u3064\u3044\u3066\u3001\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f8\u300d\u306e2022\u5e74\u30682023\u5e74\u306e\u8abf\u67fb\u30c7\u30fc\u30bf\u3092\u6bd4\u8f03\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u63a1\u7528\u30fb\u80b2\u6210\u300d\u306b\u7d9a\u304d\u30012023\u5e74\u3067\u306f\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e00\u4eba\u5f53\u305f\u308a\u306e\u751f\u7523\u6027\u5411\u4e0a\u300d\u304c2\u756a\u76ee\u306b\u4e0a\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u95a2\u3059\u308b\u8ab2\u984c\u304c\u4e0a\u4f4d2\u3064\u3092\u5360\u3081\u3066\u304a\u308a\u3001\u6df1\u523b\u306a\u8ab2\u984c\u306b\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u4f3a\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h2 id=\"crm\">\u9ad8\u3044\u4f38\u3073\u7387\u306e\u30af\u30e9\u30a6\u30c9\u578bCRM\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u30af\u30e9\u30a6\u30c9\u5316\u304c\u9032\u3080<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1036\" height=\"585\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem3.png\" alt=\"\" class=\"wp-image-16102\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem3.png 1036w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem3-800x452.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem3-768x434.png 768w\" sizes=\"(max-width: 1036px) 100vw, 1036px\" \/><\/figure>\n\n\n\n<p>2023\u5e74\u5ea6\u306e\u30af\u30e9\u30a6\u30c9\u578bCRM\u7dcf\u5e02\u5834\u306f\u3001\u524d\u5e74\u5ea6\u6bd4116%\u306e5,728\u5104\u5186\u3067\u3057\u305f\u30022022\u5e74\u5ea6\u306b\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u3092\u629c\u304d\u30012021\u5e74\u5ea6\u4ee5\u964d\u306e\u5e74\u9593\u5e73\u5747\u6210\u9577\u7387\u306f17.6%\u30012024\u5e74\u5ea6\u306f\u524d\u5e74\u6bd4119%\u306e6,836\u5104\u5186\u3068\u306a\u308b\u898b\u8fbc\u307f\u3067\u30012027\u5e74\u5ea6\u306b\u306f1\u5146\u5186\u8d85\u306e\u5e02\u5834\u3068\u306a\u308b\u4e88\u6e2c\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1030\" height=\"580\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem4.png\" alt=\"\" class=\"wp-image-16104\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem4.png 1030w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem4-800x450.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem4-768x432.png 768w\" sizes=\"(max-width: 1030px) 100vw, 1030px\" \/><\/figure>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u30af\u30e9\u30a6\u30c9\u578b\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u5e02\u5834\u306e\u63a8\u79fb\u3092\u898b\u308b\u3068\u3001\u7dcf\u5e02\u5834\u3068\u6bd4\u3079\u308b\u3068\u8ee2\u63db\u306f\u5c11\u3057\u7de9\u3084\u304b\u3067\u3059\u30022023\u5e74\u5ea6\u30b7\u30a7\u30a224.5%\u304b\u30892026\u5e74\u5ea6\u306b\u5411\u3051\u306640.8%\u3068\u6025\u901f\u306a\u6210\u9577\u304c\u60f3\u5b9a\u3055\u308c\u3066\u304a\u308a\u3001\u4eca\u5e74\u304b\u3089\u672c\u683c\u7684\u306b\u4f38\u3073\u3066\u3044\u304f\u3068\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 id=\"voicebot\">\u751f\u6210AI\u306e\u767b\u5834\u3067\u97f3\u58f0\u8a8d\u8b58\u7cfb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u610f\u8b58\u304c\u9ad8\u307e\u308b<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1035\" height=\"583\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem5.png\" alt=\"\" class=\"wp-image-16106\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem5.png 1035w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem5-800x451.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem5-768x433.png 768w\" sizes=\"(max-width: 1035px) 100vw, 1035px\" \/><\/figure>\n\n\n\n<p> 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https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem6-800x453.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem6-768x434.png 768w\" sizes=\"(max-width: 1036px) 100vw, 1036px\" \/><\/figure>\n\n\n\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eIT\u6a5f\u80fd\u3067\u5f37\u5316\u306e\u512a\u5148\u5ea6\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300d\u3067\u3082\u3001FAQ\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u8ef8\u306b\u904e\u53bb3\u5e74\u9593\u3067\u512a\u5148\u5ea6\u9806\u4f4d\u306b\u5909\u52d5\u306f\u306a\u3044\u3082\u306e\u306e\u30012023\u5e74\u306f\u300c\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u5316\u3084\u52b9\u7387\u5316\u3092\u76ee\u7684\u3068\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0843.6%\uff09\u300d\u300c\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u306a\u3069VOC\u3092\u5206\u6790\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0841%\uff09\u300d\u300c\u97f3\u58f0\u8a8d\u8b58\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u306e\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff0835.9%\uff09\u300d\u304c\u4e0a\u4f4d\u306b\u4e0a\u304c\u3063\u3066\u3044\u308b\u3053\u3068\u304b\u3089\u3001\u751f\u6210AI\u306e\u767b\u5834\u3067\u97f3\u58f0\u8a8d\u8b58\u7cfb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u610f\u8b58\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u4f3a\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h2 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class=\"wp-image-16110\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem7.png 1039w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem7-800x453.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem7-768x435.png 768w\" sizes=\"(max-width: 1039px) 100vw, 1039px\" 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class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1032\" height=\"585\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem8.png\" alt=\"\" class=\"wp-image-16112\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem8.png 1032w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem8-800x453.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem8-768x435.png 768w\" sizes=\"(max-width: 1032px) 100vw, 1032px\" \/><\/figure>\n\n\n\n<p>\u307f\u305a\u307b\u8a3c\u5238\u682a\u5f0f\u4f1a\u793e\u3067\u306f\u3001\u682a\u4fa1\u4e0a\u6607\u3068\u30b3\u30ed\u30ca\u798d\u3067\u306e\u51fa\u793e\u6291\u5236\u304a\u3088\u3073\u554f\u3044\u5408\u308f\u305b\u96fb\u8a71\u306e\u5897\u52a0\u3067\u904b\u7528\u304c\u5727\u8feb\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u8ab2\u984c\u3067\u3057\u305f\u3002\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3084\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u3001Web\u304b\u3089\u306e\u304a\u5ba2\u3055\u307e\u60c5\u5831\u306e\u5909\u66f4\u3084\u30d1\u30b9\u30ef\u30fc\u30c9\u518d\u767a\u884c\u3001\u53e3\u5ea7\u958b\u8a2d\u3001\u66f8\u985e\u8acb\u6c42\u306a\u3069\u306e\u81ea\u52d5\u5fdc\u5bfe\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u3092\u6e1b\u3089\u3059\u3053\u3068\u3092\u76ee\u7684\u3068\u305b\u305a\u3001<strong>\u300c\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30dd\u30fc\u30c8\u300d\u300c\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u300d\u300c\u30b8\u30e3\u30fc\u30cb\u30fc\u3067\u306e\u4e00\u8cab\u3057\u305f\u54c1\u8cea\u306e\u30b5\u30dd\u30fc\u30c8\u300d<\/strong>\u3092\u76ee\u6307\u3057\u3066\u304a\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u975e\u5e38\u306b\u9ad8\u3044\u305d\u3046\u3067\u3059\u3002<\/p>\n\n\n\n<h3>\u682a\u5f0f\u4f1a\u793e\u30d0\u30c3\u30d5\u30a1\u30ed\u30fc\uff5cLINE\u306e\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u554f\u3044\u5408\u308f\u305b\u6bd4\u7387\u7d0450%\u3001\u5fdc\u7b54\u738730\uff05\u304b\u308990\uff05\u3078\u5927\u5e45\u6539\u5584<\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1030\" height=\"580\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem9.png\" alt=\"\" class=\"wp-image-16114\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem9.png 1030w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem9-800x450.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem9-768x432.png 768w\" sizes=\"(max-width: 1030px) 100vw, 1030px\" \/><\/figure>\n\n\n\n<p>Wi-Fi\u30eb\u30fc\u30bf\u30fc\u306a\u3069\u306e\u6a5f\u5668\u3092\u6271\u3046\u682a\u5f0f\u4f1a\u793e\u30d0\u30c3\u30d5\u30a1\u30ed\u30fc\u3067\u306f\u3001LINE\u516c\u5f0f\u30a2\u30ab\u30a6\u30f3\u30c8\u4e0a\u3067\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u3092\u904b\u7528\u3057\u3001<strong>1\u5bfe6\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u4f53\u5236\u3092\u78ba\u7acb<\/strong>\u3057\u3066\u3044\u307e\u3059\u3002\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u5c0e\u5165\u306b\u3088\u308a\u3001<strong>\u5fdc\u7b54\u7387\u306f30\uff05\u304b\u308990\uff05\u306b\u5927\u304d\u304f\u6539\u5584\u3057\u3001\u5165\u96fb\u6570\u308210\u4e07\u4ef6\u304b\u30892\u4e07\u4ef6\u3078\u6e1b<\/strong>\u5c11\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u753b\u50cf\u3084FAQ\u52d5\u753b\u306a\u3069\u3092\u6d3b\u7528\u3057\u305f\u7684\u78ba\u306a\u72b6\u6cc1\u8aac\u660e\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u5229\u7528\u6bd4\u7387\u304c\u5e74\u3005\u5897\u52a0\u3057\u3001<strong>2023\u5e74\u306f48\uff05\u304cLINE\u30fb\u30c1\u30e3\u30c3\u30c8\u3092\u5229\u7528\u3057\u30ce\u30f3\u30dc\u30a4\u30b9\u30b7\u30d5\u30c8\u306b\u6210\u529f<\/strong>\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u6642\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u9ad8\u3044\u307e\u307e\u7dad\u6301\u3057\u3066\u3044\u308b\u70b9\u304c\u6210\u529f\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<br><\/p>\n\n\n\n<p>\u306a\u305cLINE\u6bd4\u738748\uff05\u3092\u5b9f\u73fe\u3067\u304d\u305f\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u96fb\u8a71\u3067\u6642\u9593\u304c\u304b\u304b\u3063\u305f\u9867\u5ba2\u306b\u306f\u3001LINE\u306e\u65b9\u304c\u7a7a\u3044\u3066\u3044\u308b\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304b\u3089\u6848\u5185\u3059\u308b\u3053\u3068\u3092\u59cb\u3081\u3001LINE\u30fb\u30c1\u30e3\u30c3\u30c8\u7a93\u53e3\u306e\u571f\u65e5\u30b5\u30dd\u30fc\u30c8\u53d7\u4ed8\u958b\u59cb\u3084\u3001\u96fb\u8a71\u3088\u308a\u55b6\u696d\u6642\u9593\u3092\u5e83\u304f\u8a2d\u5b9a\u3059\u308b\u3001\u753b\u50cf\u30fb\u52d5\u753bFAQ\u3092\u5229\u7528\u3057\u3066LINE\u306a\u3089\u3067\u306f\u306e\u5206\u304b\u308a\u3084\u3059\u3055\u3092\u91cd\u8996\u3059\u308b\u306a\u3069\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u8a8d\u77e5\u5411\u4e0a\u300d\u300cLINE\u306e\u5229\u4fbf\u6027\u5411\u4e0a\u300d\u300cLINE\u306b\u554f\u3044\u5408\u308f\u305b\u304c\u5165\u308a\u3084\u3059\u3044\u3088\u3046\u306b\u5c0e\u7dda\u6539\u5584\u300d\u306b\u7e4b\u304c\u308b\u69d8\u3005\u306a\u65bd\u7b56\u304c\u529f\u3092\u594f\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>=====<\/p>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u5148\u9032\u7684\u306a\u53d6\u308a\u7d44\u307f\u3092\u65e2\u306b\u884c\u306a\u3063\u3066\u3044\u308b\u4f01\u696d\u69d8\u306e\u4eca\u5f8c\u306e\u53d6\u308a\u7d44\u307f\u3068\u3057\u3066\u3001\u672c\u4eba\u7279\u5b9a\u3092\u884c\u3044\u306a\u304c\u3089\u30d0\u30c3\u30af\u30e4\u30fc\u30c9\u306e\u904b\u7528\u306e\u81ea\u52d5\u5316\u3092\u884c\u3044\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u306e\u81ea\u52d5\u5316\u3084\u52b9\u7387\u5316\u3092\u8996\u91ce\u306b\u5165\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u5171\u901a\u70b9\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3053\u306b\u751f\u6210AI\u3092\u53d6\u308a\u5165\u308c\u3066\u3044\u304f\u3068\u98db\u8e8d\u7684\u306a\u904b\u7528\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308b\u3060\u308d\u3046\u4e8b\u4f8b\u3092\u3001\u6b21\u306e\u9805\u76ee\u3067\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 id=\"change2024\">2024\u5e74\u306e\u5c55\u671b\u3068\u4e88\u6e2c\u3055\u308c\u308b\u5e02\u5834\u306e\u5909\u5316<\/h2>\n\n\n\n<p>2024\u5e74\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u5c55\u671b\u3068\u4e88\u6e2c\u3055\u308c\u308b\u5e02\u5834\u306e\u5909\u5316\u306f\u3001\u6b21\u306e3\u3064\u3067\u3059\u30021\u3064\u76ee\u306f<strong>\u300c2023\u5e74\u306e\u751f\u6210AI\u306e\u767b\u5834\u306b\u3088\u308a\u3001\u97f3\u58f0\u8a8d\u8b58\u7cfb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u512a\u5148\u5ea6\u304c\u9ad8\u307e\u308a\u30012024\u5e74\u672c\u683c\u5c0e\u5165\u304c\u59cb\u307e\u308b\u300d<\/strong>\u30022\u3064\u76ee\u306f<strong>\u300c\u6709\u4eba\u3092\u4ecb\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u671f\u5f85\u5ea6\u306f\u9ad8\u307e\u3063\u3066\u3044\u304f\u300d<\/strong>\u30023\u3064\u76ee\u306f<strong>\u300cDX\u30c6\u30fc\u30de\u3067\u30b3\u30b9\u30c8\u524a\u6e1b\u3084\u52b9\u7387\u5316\u304c\u5f15\u304d\u7d9a\u304d\u9032\u3081\u3089\u308c\u308b\u4e00\u65b9\u3067\u3001CX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u5411\u4e0a\u306b\u3088\u308b\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30a2\u30c3\u30d7\u3001\u53ce\u76ca\u8ca2\u732e\u306b\u8ef8\u8db3\u304c\u79fb\u308b\u300d<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u8abf\u67fb\u30c7\u30fc\u30bf\u3084\u4e8b\u4f8b\u7b49\u3092\u4ea4\u3048\u306a\u304c\u3089\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 id=\"ai-experiment\">NTT\u30cd\u30af\u30b7\u30a2\u306e\u751f\u6210AI\u6d3b\u7528\u5b9f\u8a3c\u5b9f\u9a13<\/h2>\n\n\n\n<p>\u682a\u5f0f\u4f1a\u793eNTT\u30cd\u30af\u30b7\u30a2\u306e\u751f\u6210\u7cfbAI(ChatGPT)\u306e\u6d3b\u7528\u5b9f\u8a3c\u5b9f\u9a13\u306b\u3001\u30e2\u30d3\u30eb\u30b9\u304c\u958b\u767a\u3057\u305f\n    <a href=\"https:\/\/mobilus.co.jp\/service\/mooa\" class=\"mobilus-service-card\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener noreferrer\">\n      <div class=\"service-card-content\">\n        <div class=\"service-logo-left\">\n          <div class=\"info__content_image_wrap\">\n            <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/themes\/mobilus2024\/img\/case\/detail\/profile_item_service_item_image_mooa.svg\" alt=\"\" class=\"info__content_image\">\n          <\/div>\n        <\/div>\n        <div class=\"service-text-block\">\n          <div class=\"service-title\">MooA \uff5c\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI<\/div>\n          <div class=\"service-description\">MooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u306f\u751f\u6210AI\u3084\u72ec\u81ea\u306eAI\u6280\u8853\u306b\u3088\u3063\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u696d\u52d9\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u7dcf\u5bfe\u5fdc\u6642\u9593\uff08AHT\uff09\u306e\u77ed\u7e2e\u5316\u3068VOC\u306e\u6d3b\u7528\u3092\u4fc3\u9032\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3067\u3059\u3002<\/div>\n          <div class=\"service-logo\">\n            <div class=\"brand-left\">\n              <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/02\/cropped-fabicon-32x32.png\" alt=\"\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n              <span class=\"service-brand-name\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"service-decoration\"><\/div>\n      <\/div>\n    <\/a>\u3092\u63d0\u4f9b\u3057\u3001\u2460\u300c\u96fb\u8a71\u5fdc\u7b54\u5f8c\u306b\u5fdc\u5bfe\u5c65\u6b74\u3092\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3078\u81ea\u52d5\u6295\u5165\u300d\u3001\u2461\u300c\u5fdc\u5bfe\u30b3\u30f3\u30c6\u30f3\u30c4\uff08QA\uff09\u306e\u81ea\u52d5\u751f\u6210\u300d\u3001\u2462\u300c\u8cea\u554f\u50be\u5411\u3084\u512a\u826f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u50be\u5411\u628a\u63e1\u306b\u3088\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6559\u80b2\u7b49\u306e\u6d3b\u7528\u300d\u306e\u691c\u8a3c\u3092\u884c\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u5b9f\u8a3c\u5b9f\u9a13\u306e\u6210\u679c\u3068\u3057\u3066\u3001\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30a2\u30d5\u30bf\u30fc\u30b3\u30fc\u30eb\u30ef\u30fc\u30af\u306e\u52b9\u7387\u5316\u300d\u300c\u5fdc\u5bfe\u30b3\u30f3\u30c6\u30f3\u30c4(QA)\u306e\u81ea\u52d5\u751f\u6210\u306b\u3088\u308a\u3001\u696d\u52d9\u52b9\u7387\u5316\u3068\u5171\u306b\u4e00\u6b21\u56de\u7b54\u7cbe\u5ea6\u306e\u5411\u4e0a\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6559\u80b2\u30fb\u30b9\u30ad\u30eb\u5411\u4e0a\u7b49\u3078\u306e\u6d3b\u7528\u300d\u304c\u78ba\u8a8d\u3067\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1030\" height=\"583\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem10.png\" alt=\"\" class=\"wp-image-16117\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem10.png 1030w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem10-800x453.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem10-768x435.png 768w\" sizes=\"(max-width: 1030px) 100vw, 1030px\" \/><\/figure>\n\n\n\n<p><strong>\uff1c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306f<\/strong><a href=\"https:\/\/mobilus.co.jp\/press-release\/37469\"><strong>\u3053\u3061\u3089<\/strong><\/a><strong>\uff1e<\/strong><strong><\/strong><\/p>\n\n\n\n<p>\u751f\u6210AI\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3078\u306e\u6d3b\u7528\u3068\u3057\u3066\u3001\u8981\u7d04\u3084QA\u4f5c\u6210\u3078\u306e\u6d3b\u7528\u306f\u5f8c\u51e6\u7406\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u3057\u3066\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u7279\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u5316\u30fb\u30b9\u30ad\u30eb\u5411\u4e0a\u3078\u306e\u6d3b\u7528\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u308b\u6700\u3082\u5927\u304d\u306a\u8ab2\u984c\u3067\u3042\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u63a1\u7528\u30fb\u80b2\u6210\u306e\u9762\u3067\u5927\u304d\u306a\u30a4\u30f3\u30d1\u30af\u30c8\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><strong>\u30e2\u30d3\u30eb\u30b9\u306e\n    <a href=\"https:\/\/mobilus.co.jp\/service\/mooa\" class=\"mobilus-service-card\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener noreferrer\">\n      <div class=\"service-card-content\">\n        <div class=\"service-logo-left\">\n          <div class=\"info__content_image_wrap\">\n            <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/themes\/mobilus2024\/img\/case\/detail\/profile_item_service_item_image_mooa.svg\" alt=\"\" class=\"info__content_image\">\n          <\/div>\n        <\/div>\n        <div class=\"service-text-block\">\n          <div class=\"service-title\">MooA \uff5c\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI<\/div>\n          <div class=\"service-description\">MooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u306f\u751f\u6210AI\u3084\u72ec\u81ea\u306eAI\u6280\u8853\u306b\u3088\u3063\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u696d\u52d9\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u7dcf\u5bfe\u5fdc\u6642\u9593\uff08AHT\uff09\u306e\u77ed\u7e2e\u5316\u3068VOC\u306e\u6d3b\u7528\u3092\u4fc3\u9032\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3067\u3059\u3002<\/div>\n          <div class=\"service-logo\">\n            <div class=\"brand-left\">\n              <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/02\/cropped-fabicon-32x32.png\" alt=\"\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n              <span class=\"service-brand-name\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"service-decoration\"><\/div>\n      <\/div>\n    <\/a><\/strong><\/p>\n\n\n\n<h2 id=\"cx-up\">CX\u5411\u4e0a\u306b\u3088\u308b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30a2\u30c3\u30d7\u3001\u53ce\u76ca\u8ca2\u732e\u306b\u8ef8\u8db3\u304c\u79fb\u308b<\/h2>\n\n\n\n<p>\u7d4c\u55b6\u30c6\u30fc\u30de\u3068\u3057\u3066\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3084\u52b9\u7387\u5316\u304c\u9032\u3081\u3089\u308c\u308b\u4e00\u65b9\u3067\u30012024\u5e74\u306f\u3001CX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u5411\u4e0a\u306b\u3088\u308b\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30a2\u30c3\u30d7\u30fb\u53ce\u76ca\u8ca2\u732e\u3078\u8ef8\u8db3\u304c\u79fb\u3063\u3066\u3044\u304f\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3>\u81ea\u5df1\u89e3\u6c7a\u306b\u5931\u6557\u3057\u305f\u3068\u304d60\uff05\u306e\u9867\u5ba2\u304c\u96e2\u308c\u3066\u3044\u304f<\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1035\" height=\"586\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem11.png\" alt=\"\" class=\"wp-image-16120\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem11.png 1035w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem11-800x453.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem11-768x435.png 768w\" sizes=\"(max-width: 1035px) 100vw, 1035px\" \/><\/figure>\n\n\n\n<p> \u300c\u554f\u984c\u89e3\u6c7a\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b\u30c1\u30e3\u30cd\u30eb\u5229\u7528\u306e\u5b9f\u614b\u300d\u306e\u8abf\u67fb\u30c7\u30fc\u30bf\u3067\u306f\u3001\u6d88\u8cbb\u8005\u306e97%\u306f\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306b\u3001\u307e\u305a\u306fWeb\u3092\u691c\u7d22\u3057\u300178\uff05\u306f\u516c\u5f0f\u30b5\u30a4\u30c8\u306a\u3069\u3067\u81ea\u5df1\u89e3\u6c7a\u3092\u56f3\u308b\u3002\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u306a\u3044\u5834\u5408\u3001\u6d88\u8cbb\u8005\u306f\u4e0d\u6e80\u3092\u52df\u3089\u305b\u3064\u3064\u3001\u6700\u7d42\u7684\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u89e3\u6c7a\u306b\u79fb\u884c\u3059\u308b\u3068\u3044\u3046\u7d50\u679c\u304c\u51fa\u3066\u3044\u307e\u3059\u3002\u591a\u304f\u306e\u4eba\u304c\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1033\" height=\"585\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem12.png\" alt=\"\" class=\"wp-image-16122\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem12.png 1033w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem12-800x453.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem12-768x435.png 768w\" sizes=\"(max-width: 1033px) 100vw, 1033px\" \/><\/figure>\n\n\n\n<p>\u300c\u81ea\u5df1\u89e3\u6c7a\u306b\u5931\u6557\u3057\u305f\u6642\u3001\u7d99\u7d9a\u5229\u7528\u505c\u6b62\u3084\u4ed6\u793e\u4e57\u63db\u3092\u691c\u8a0e\u3059\u308b\u300d\u3068\u56de\u7b54\u3057\u305f\u4eba\u306f60\uff05\u306b\u4e0a\u308a\u307e\u3059\u3002\u81ea\u5df1\u89e3\u6c7a\u3092\u56f3\u308b\u304c\u89e3\u6c7a\u3057\u306a\u3044\u5834\u5408\u3001\u82e6\u60c5\u3084\u554f\u3044\u5408\u308f\u305b\u3092\u305b\u305a\u3001\u305d\u306e\u5f8c\u96e2\u308c\u3066\u3044\u304f\u5c64\u306b\u5bfe\u3057\u3066\u3001CX\u89b3\u70b9\u3067\u5bfe\u7b56\u3092\u3057\u3066\u3044\u304f\u3079\u304d\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<h3>CX\u304c\u4e0e\u3048\u308b\u53ce\u76ca\u30a4\u30f3\u30d1\u30af\u30c8\u306f\u975e\u5e38\u306b\u5927\u304d\u3044<\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1035\" height=\"583\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem13.png\" alt=\"\" class=\"wp-image-16124\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem13.png 1035w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem13-800x451.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem13-768x433.png 768w\" sizes=\"(max-width: 1035px) 100vw, 1035px\" \/><\/figure>\n\n\n\n<p>\u30b0\u30ed\u30fc\u30d0\u30eb\u306e\u8abf\u67fb\u3067\u3082\u3001\u300c52%\u306e\u9867\u5ba2\u306fCX\u306e\u60aa\u3055\u3067\u89e3\u7d04\u3059\u308b\u300d\u300c65%\u306f\u5e83\u544a\u3088\u308aCX\u3092\u91cd\u8996\u3059\u308b\u300d\u300c75%\u306e\u9867\u5ba2\u306f\u4e0d\u5feb\u306a\u601d\u3044\u3092\u4f01\u696d\u306b\u4f1d\u3048\u306a\u3044\u300d\u300c80%\u306e\u9867\u5ba2\u306f\u826f\u3044CX\u3078\u3088\u308a\u9ad8\u3044\u91d1\u984d\u3092\u6255\u3046\u300d\u3068\u3044\u3063\u305f\u30c7\u30fc\u30bf\u304c\u51fa\u3066\u3044\u308b\u3088\u3046\u306b\u3001CX\u304c\u4e0e\u3048\u308b\u53ce\u76ca\u30a4\u30f3\u30d1\u30af\u30c8\u306f\u975e\u5e38\u306b\u5927\u304d\u3044\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u4e3b\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u9818\u57df\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u56de\u907f\u3084\u9867\u5ba2\u5fdc\u5bfe\u51e6\u7406\u306e\u52b9\u7387\u5316\u306a\u3069\u30b3\u30b9\u30c8\u3092\u4e0b\u3052\u308b\u305f\u3081\u306e\u696d\u52d9\u3067\u3059\u304c\u3001<strong>\u4eca\u5f8c\u306f\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u7dad\u6301\u3084\u53e3\u30b3\u30df\u306b\u5bfe\u3059\u308b\u5bfe\u5fdc\u3068\u3044\u3063\u305f\u53ce\u76ca\u6027\u3078\u306e\u8ca2\u732e\u304c\u975e\u5e38\u306b\u5927\u4e8b\u306a\u53d6\u308a\u7d44\u307f\u306b\u306a\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/strong><strong><\/strong><\/p>\n\n\n\n<p><strong>\u89e3\u6c7a\u7387\u3092\u4e0a\u3052\u82e6\u60c5\u7533\u3057\u7acb\u3066\u3092\u3057\u306a\u3044\u4eba\u3092\u6e1b\u3089\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b<\/strong>\u305f\u3081\u306e\u5bfe\u5fdc\u3092\u53d6\u3063\u305f\u5834\u5408\u3001\u9867\u5ba2\u640d\u5931\u306e\u6a5f\u4f1a\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>CX\u306f\u793e\u5185\u3092\u8aac\u5f97\u3059\u308b\u30fb\u7406\u89e3\u3055\u305b\u308b\u3053\u3068\u304c\u5927\u5909\u3067\u3001\u6295\u8cc7\u5224\u65ad\u304c\u96e3\u3057\u3044\u3068\u6349\u3048\u3089\u308c\u304c\u3061\u3067\u3059\u3002\u3057\u304b\u3057\u3001CX\u3078\u306e\u6295\u8cc7\u52b9\u679c\u306f\u5b9a\u91cf\u7684\u306b\u30c7\u30fc\u30bf\u3068\u3057\u3066\u793a\u305b\u307e\u3059\u3002CX\u306f\u5e83\u544a\u3068\u6bd4\u3079\u3066\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u751f\u6daf\u4fa1\u5024\u3092\u751f\u3080\u305f\u3081\u3001\u6295\u8cc7\u52b9\u679c\u304c\u5927\u304d\u3044\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u304c\u76ca\u3005\u91cd\u8981\u306b\u306a\u308b<\/h3>\n\n\n\n<p>\u5f93\u6765\u306e\u30b5\u30dd\u30fc\u30c8\u9818\u57df\u3067\u306f\u3001\u8cfc\u5165\u5f8c\u306e\u7591\u554f\u3084\u554f\u984c\u306b\u3064\u3044\u3066\u554f\u3044\u5408\u308f\u305b\u3092\u3059\u308b\u300c\u8cfc\u5165\u5f8c\u306e\u5bfe\u5fdc\u300d\u306b\u91cd\u304d\u3092\u7f6e\u304b\u308c\u3066\u304d\u307e\u3057\u305f\u304c\u3001<strong>\u8cfc\u5165\u524d\u306e\u60c5\u5831\u53ce\u96c6\u3084\u691c\u8a0e\u6bb5\u968e\u3067\u306e\u30b5\u30dd\u30fc\u30c8\u3067\u3044\u304b\u306b\u5dee\u5225\u5316\u3092\u56f3\u308c\u308b\u304b\u304c\u3001\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u30dd\u30a4\u30f3\u30c8<\/strong>\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1054\" height=\"586\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem14.png\" alt=\"\" class=\"wp-image-16126\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem14.png 1054w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem14-800x445.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem14-768x427.png 768w\" sizes=\"(max-width: 1054px) 100vw, 1054px\" \/><\/figure>\n\n\n\n<p>\u300cProactive\uff08\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\uff09 CX\u300d\u304c\u53eb\u3070\u308c\u3066\u3044\u308b\u30b0\u30ed\u30fc\u30d0\u30eb\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u306a\u3044\u30e6\u30fc\u30b6\u30fc\u306b\u5bfe\u3057\u3066\u3082\u904b\u7528\u6539\u5584\u306b\u643a\u308f\u3063\u3066\u3044\u308b\u62c5\u5f53\u8005\u306b\u696d\u754c\u3054\u3068\u306e\u50be\u5411\u5024\u3092\u63d0\u6848\u3057\u3001\u904b\u7528\u306e\u826f\u3044\u30b9\u30b3\u30a2\u30fb\u6539\u5584\u3059\u3079\u304d\u30b9\u30b3\u30a2\u3092\u5148\u56de\u308a\u3067\u793a\u5506\u30fb\u63d0\u4f9b\u3059\u308b\u306a\u3069\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u4ed6\u306b\u3082\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u306a\u3044\u30e6\u30fc\u30b6\u30fc\u304cSNS\u306a\u3069\u3067\u4e0d\u6e80\u3092\u51fa\u3057\u305f\u969b\u3001\u4e8b\u524d\u306b\u691c\u77e5\u3057\u3066\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3059\u308b\u306a\u3069\u3001\u3053\u3046\u3057\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u306f\u4eca\u5f8c\u76ca\u3005\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 id=\"hito-cx\">\u4eba\u3078\u306e\u6295\u8cc7\u304cCX\u5411\u4e0a\u306e\u9375\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5f79\u5272\u306f\u7d4c\u55b6\u8ca2\u732e\u3078<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1033\" height=\"582\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem15.png\" alt=\"\" class=\"wp-image-16128\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem15.png 1033w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem15-800x451.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem15-768x433.png 768w\" sizes=\"(max-width: 1033px) 100vw, 1033px\" 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class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1030\" height=\"582\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem16.png\" alt=\"\" class=\"wp-image-16130\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem16.png 1030w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem16-800x452.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/02\/sem16-768x434.png 768w\" sizes=\"(max-width: 1030px) 100vw, 1030px\" 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href=\"https:\/\/mobilus.co.jp\/lab\/report\/chatsupport-chatbot\/\">https:\/\/mobilus.co.jp\/lab\/report\/chatsupport-chatbot\/<\/a>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>2024\u5e741\u670818\u65e5\u3001\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\u306f\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5909\u9769\u306e\u73fe\u72b6\u30682024<\/p>\n","protected":false},"author":32,"featured_media":16096,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[28,17,2],"tags":[49,119,14,77,97,35,36,83,102,44],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/15946"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=15946"}],"version-history":[{"count":36,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/15946\/revisions"}],"predecessor-version":[{"id":21265,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/15946\/revisions\/21265"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/16096"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=15946"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=15946"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=15946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}