{"id":18051,"date":"2024-04-18T07:07:30","date_gmt":"2024-04-17T22:07:30","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=18051"},"modified":"2025-04-28T17:39:32","modified_gmt":"2025-04-28T08:39:32","slug":"techmatrix-mobilus-2","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/discussion\/techmatrix-mobilus-2\/","title":{"rendered":"\u3010\u5f8c\u7de8\u3011\u751f\u7523\u6027\u5411\u4e0a\u306e\u305d\u306e\u5148\u3078\u3001\u751f\u6210AI\u304cCX\u3092\u52a0\u901f\u3059\u308b\u3002CRM\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u306e\u30c6\u30af\u30de\u30c8\u30ea\u30c3\u30af\u30b9\u3068\u30e2\u30d3\u30eb\u30b9\u304c\u5bfe\u8ac7"},"content":{"rendered":"\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9577\u5e74\u306b\u308f\u305f\u308b\u8ab2\u984c\u3001\u751f\u7523\u6027\u306e\u5411\u4e0a\u3002\u751f\u6210AI\u306e\u767b\u5834\u306f\u3001\u8ab2\u984c\u89e3\u6c7a\u3078\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7d4c\u55b6\u601d\u60f3\u3084CX\u3001\u751f\u6210AI\u3078\u306e\u53d6\u308a\u7d44\u307f\u306b\u304a\u3051\u308b\u65e5\u672c\u306e\u73fe\u5728\u5730\u3084\u4eca\u5f8c\u6c42\u3081\u3089\u308c\u308b\u8996\u70b9\u3068\u306f\u30fc\u3002<\/p>\n\n\n\n<p>2024\u5e741\u670819\u65e5\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fcCRM\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u3067\u3042\u308b\u30c6\u30af\u30de\u30c8\u30ea\u30c3\u30af\u30b9\u682a\u5f0f\u4f1a\u793e\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051CX\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u767a\u30fb\u63d0\u4f9b\u3059\u308b\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u8cc7\u672c\u696d\u52d9\u63d0\u643a\u3092\u7de0\u7d50\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u30c6\u30af\u30de\u30c8\u30ea\u30c3\u30af\u30b9\u682a\u5f0f\u4f1a\u793e 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href=\"https:\/\/mobilus.co.jp\/lab\/discussion\/techmatrix-mobilus-1\/#03-2024_ai\">2024\u5e74\u306f\u751f\u6210AI\u6d3b\u7528\u306e\u5c06\u6765\u3092\u6c7a\u3081\u308b\u52dd\u8ca0\u306e\u5e74\u306b\u306a\u308b<\/a><\/li><\/ul>\n\n\n\n<p><strong>\u3010\u5f8c\u7de8\u3011<\/strong><\/p><ul><li><a href=\"#04-voc\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306fVOC\u306e\u5b9d\u5eab\u3002\u751f\u6210AI\u767b\u5834\u3067\u5206\u6790\u3084\u6d3b\u7528\u304c\u52a0\u901f\u3059\u308b<\/a><\/li><li><a href=\"#05-cx-branding\">CX\u306f\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u306b\u76f4\u7d50\u3059\u308b\u3002\u52b9\u7387\u5316\u3084\u751f\u7523\u6027\u5411\u4e0a\u306e\u305d\u306e\u5148\u3078<\/a><\/li><\/ul>\n\n\n\n<p id=\"04-voc\"><\/p>\n<br>\n<h2>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306fVOC\u306e\u5b9d\u5eab\u3002\u751f\u6210AI\u767b\u5834\u3067\u5206\u6790\u3084\u6d3b\u7528\u304c\u52a0\u901f\u3059\u308b<\/h2>\n\n\n\n<p 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class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/04\/030_240329-1600x1068.jpg\" alt=\"\" class=\"wp-image-18053\" width=\"300\" height=\"267\"\/><\/figure><\/div>\n\n\n<p><strong>\u9234\u6728\u6c0f\uff1a<\/strong><br>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u82e6\u60c5\u53d7\u4ed8\u4fc2\u304b\u3089\u59cb\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u6614\u306f\u76f8\u624b\u304c\u843d\u3061\u7740\u304f\u307e\u3067\u8a71\u3092\u805e\u304d\u3001\u8b1d\u308a\u7d9a\u3051\u308b\u5f79\u5272\u3067\u3057\u305f\u304c\u3001\u4eca\u306f\u82e6\u60c5\u53d7\u4ed8\u3092\u4e3b\u76ee\u7684\u3068\u6349\u3048\u3066\u3044\u308b\u30bb\u30f3\u30bf\u30fc\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u3082\u3063\u3068\u524d\u5411\u304d\u306b\u304a\u5ba2\u3055\u307e\u306b\u6e80\u8db3\u3092\u4e0e\u3048\u3088\u3046\u3068\u304b\u3001\u4e0d\u6e80\u3092\u6301\u3063\u3066\u9023\u7d61\u3092\u3057\u3066\u304d\u305f\u4eba\u3082\u6700\u7d42\u7684\u306b\u306f\u597d\u611f\u5ea6\u3092\u4e0e\u3048\u3066\u30af\u30ed\u30fc\u30ba\u3057\u3088\u3046\u3068\u304b\u3001<strong>\u4e8b\u696d\u306b\u8ca2\u732e\u3057\u305f\u3044\u3068\u3044\u3046\u610f\u8b58\u304c\u73fe\u5834\u306f\u3082\u306e\u3059\u3054\u304f\u5f37\u304f\u610f\u8b58\u304c\u5909\u308f\u3063\u3066\u304d\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n\n\n\n<p>\u5c11\u3057\u524d\u307e\u3067\u306fVOC\uff08Voice of Customer\uff09\u304c\u4e3b\u6d41\u306e\u30c6\u30fc\u30de\u3067\u3001\u300c<strong>\u304a\u5ba2\u3055\u307e\u306e\u58f0\u3092\u4f01\u696d\u6d3b\u52d5\u306b\u751f\u304b\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u300d\u3068\u3044\u3046\u3053\u3068\u306b\u306f\u53d6\u308a\u7d44\u307e\u308c\u3066\u304d\u3066\u3044\u307e\u3057\u305f\u3002VOC\u3068\u3044\u3046\u8a00\u8449\u304b\u3089\u767a\u5c55\u3057\u305f\u306e\u304cCX\u3060\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002<\/strong>\u304a\u5ba2\u3055\u307e\u306e\u58f0\u3060\u3051\u3067\u306a\u304f\u4f53\u9a13\u304c\u3069\u3046\u3060\u3063\u305f\u304b\u3001\u3068\u3044\u3046\u3053\u3068\u3092\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u5bdf\u3059\u308b\u3068\u3044\u3046\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u304b\u3064\u3066\u306f\u55b6\u696d\u672c\u90e8\u306b\u304a\u5ba2\u3055\u307e\u76f8\u8ac7\u5ba4\u304c\u3042\u308a\u3001\u304a\u5ba2\u3055\u307e\u304b\u3089\u30af\u30ec\u30fc\u30e0\u304c\u55b6\u696d\u306b\u304b\u304b\u3063\u3066\u304f\u308b\u3068\u300c\u304a\u5ba2\u3055\u307e\u76f8\u8ac7\u5ba4\u300d\u306b\u56de\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u308c\u304c\u4eca\u306f\u3001\u304a\u5ba2\u3055\u307e\u306e\u58f0\u3084CX\u304c\u3069\u3046\u3067\u3042\u3063\u305f\u304b\u3092\u3057\u3063\u304b\u308a\u30d2\u30a2\u30ea\u30f3\u30b0\u3059\u308b\u305f\u3081\u306b\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u914d\u4e0b\u3084\u793e\u9577\u76f4\u8f44\u306b\u914d\u7f6e\u3057\u3001\u7d4c\u55b6\u306b\u30c0\u30a4\u30ec\u30af\u30c8\u306b\u5c4a\u304f\u3088\u3046\u306b\u3057\u3066\u3044\u308b\u3068\u3053\u308d\u3082\u3042\u308a\u307e\u3059\u3002\u55b6\u696d\u914d\u4e0b\u3060\u3068\u30c8\u30c3\u30d7\u306b\u4f1d\u308f\u308b\u3068\u304d\u306f\u30aa\u30d6\u30e9\u30fc\u30c8\u306b\u5305\u307e\u308c\u3066\u5b9f\u614b\u306f\u4f1d\u308f\u308a\u306b\u304f\u3044\u3067\u3059\u304c\u3001\u7d4c\u55b6\u306b\u76f4\u63a5\u5c4a\u304f\u914d\u7f6e\u3060\u3068\u3082\u3063\u3068\u751f\u306e\u58f0\u3092\u805e\u304b\u305b\u3089\u308c\u308b\u3068\u601d\u3044\u307e\u3059\u3002\u793e\u9577\u3078\u76f4\u63a5\u30ec\u30dd\u30fc\u30c8\u3057\u305f\u308a\u3001\u7ba1\u7406\u8077\u5168\u54e1\u3078\u30e1\u30fc\u30eb\u3059\u308b\u4f01\u696d\u3082\u3042\u308b\u307b\u3069\u3067\u3059\u3002<strong>VOC\u3084CX\u3078\u306e\u611f\u5ea6\u3001\u8a8d\u8b58\u306f\u78ba\u5b9f\u306b\u9ad8\u307e\u3063\u3066\u3044\u308b<\/strong>\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u81a8\u5927\u306a\u6570\u306e\u304a\u5ba2\u3055\u307e\u3068\u306e\u63a5\u89e6\u8a18\u9332\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u308c\u307e\u3067\u7a4d\u6975\u6d3b\u7528\u3057\u3066\u3053\u306a\u304b\u3063\u305f\u306e\u3067\u3059\u3002\u305d\u306e\u84c4\u7a4d\u304c\u5b9d\u3060\u3068\u3044\u3046\u3053\u3068\u3082\u5927\u4f53\u306e\u4eba\u306f\u5206\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u300c\u3053\u308c\u3089\u3092\u3069\u3046\u4f7f\u3046\u304b\u300d\u304c\u3053\u308c\u304b\u3089\u672c\u683c\u7684\u306b\u59cb\u307e\u308b\u3068\u601d\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u751f\u6210AI\u3092\u4f7f\u3063\u3066\u5206\u6790\u3057\u3066\u3044\u304f\u52d5\u304d\u304c\u52a0\u901f\u3057\u3066\u3044\u304f\u3067\u3057\u3087\u3046\u3002<\/strong><\/p>\n\n\n\n<p>\u30c7\u30fc\u30bf\u304c\u306a\u3044\u3068\u5206\u6790\u3067\u304d\u307e\u305b\u3093\u304c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u30c7\u30fc\u30bf\u304c\u3042\u308b\u306e\u3067\u3001\u751f\u6210AI\u306e\u6d3b\u7528\u3092\u6bd4\u8f03\u7684\u59cb\u3081\u3084\u3059\u3044\u7d20\u5730\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u5f0a\u793e\u3068\u3057\u3066\u3082VOC\u6d3b\u7528\u3092\u63d0\u6848\u3067\u304d\u308b\u6700\u3082\u8fd1\u3044\u5834\u6240\u306b\u3044\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u5f0a\u793e\u304cVOC\u30c7\u30fc\u30bf\u3092\u304a\u9810\u304b\u308a\u3057\u3066\u3044\u308b\u91cf\u306f\u3001\u65e5\u672c\u3067\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306b\u5165\u308a\u307e\u3059\u3002\u304a\u5ba2\u3055\u307e\u3078\u306e\u63d0\u6848\u3084\u3001\u5f0a\u793e\u3068\u3057\u3066\u306e\u6d3b\u7528\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u3053\u308c\u304b\u3089\u53d6\u308a\u7d44\u3093\u3067\u3044\u304f\u3053\u3068\u3067\u3059\u3002<\/strong><\/p>\n\n\n\n<p>VOC\u306e\u5185\u5bb9\u81ea\u4f53\u306f\u5b8c\u5168\u306b\u533f\u540d\u5316\u3057\u3066\u304a\u308a\u3001\u304a\u5ba2\u3055\u307e\u56fa\u6709\u306e\u60c5\u5831\u306f\u4f55\u3082\u5206\u304b\u3089\u306a\u3044\u72b6\u614b\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u7d71\u8a08\u60c5\u5831\u3068\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3082\u304a\u305d\u3089\u304f\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3057\u3001\u30e2\u30d3\u30eb\u30b9\u3055\u3093\u306e\n    <a href=\"https:\/\/mobilus.co.jp\/service\/mooa\" class=\"mobilus-service-card\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener noreferrer\">\n      <div class=\"service-card-content\">\n        <div class=\"service-logo-left\">\n          <div class=\"info__content_image_wrap\">\n            <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/themes\/mobilus2024\/img\/case\/detail\/profile_item_service_item_image_mooa.svg\" alt=\"\" class=\"info__content_image\">\n          <\/div>\n        <\/div>\n        <div class=\"service-text-block\">\n          <div class=\"service-title\">MooA \uff5c\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI<\/div>\n          <div class=\"service-description\">MooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u306f\u751f\u6210AI\u3084\u72ec\u81ea\u306eAI\u6280\u8853\u306b\u3088\u3063\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u696d\u52d9\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u7dcf\u5bfe\u5fdc\u6642\u9593\uff08AHT\uff09\u306e\u77ed\u7e2e\u5316\u3068VOC\u306e\u6d3b\u7528\u3092\u4fc3\u9032\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3067\u3059\u3002<\/div>\n          <div class=\"service-logo\">\n            <div class=\"brand-left\">\n              <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/02\/cropped-fabicon-32x32.png\" alt=\"\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n              <span class=\"service-brand-name\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"service-decoration\"><\/div>\n      <\/div>\n    <\/a>\u203b1\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3060\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color\"><strong>\u30fc\u9023\u643a\u306e\u304a\u8a71\u304c\u3067\u307e\u3057\u305f\u304c\u3001\u4eca\u5e74\u3001\u4e21\u793e\u3067\u3069\u306e\u3088\u3046\u306a\u53d6\u308a\u7d44\u307f\u3092\u3057\u3066\u3044\u304f\u3068\u3044\u3063\u305f\u69cb\u60f3\u3092\u304a\u6301\u3061\u3067\u3059\u304b\uff1f<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/04\/071_240329-1600x1068.jpg\" alt=\"\" class=\"wp-image-18055\" width=\"300\" height=\"267\"\/><\/figure><\/div>\n\n\n<p><strong>\u77f3\u4e95\uff1a<\/strong><br>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001VOC\u3092\u3044\u304b\u306b\u793e\u5185\u3067\u7ba1\u7406\u30fb\u6d3b\u7528\u3059\u308b\u304b\u3068\u3044\u3046\u30c6\u30fc\u30de\u306f\u6614\u304b\u3089\u3042\u308a\u307e\u3057\u305f\u304c\u3001\u5206\u6790\u304c\u3067\u304d\u306a\u3044\u305f\u3081\u9032\u3093\u3067\u3044\u307e\u305b\u3093\u3067\u3057\u305f\u3002<strong>\u30ab\u30c6\u30b4\u30e9\u30a4\u30ba\u3057VOC\u3092\u8981\u7d04\u3057\u3001\u5206\u6790\u3059\u308b\u306e\u306f\u751f\u6210AI\u306e\u5f97\u610f\u5206\u91ce<\/strong>\u3067\u3059\u3002\u4eba\u3060\u3068\u3069\u3046\u3057\u3066\u3082\u30ab\u30c6\u30b4\u30e9\u30a4\u30ba\u306e\u4ed5\u65b9\u3084\u767b\u9332\u5185\u5bb9\u306a\u3069\u306b\u30d6\u30ec\u304c\u751f\u3058\u3001\u305d\u306e\u307e\u307e\u3060\u3068\u4f7f\u3048\u306a\u3044\u3053\u3068\u3082\u3042\u308b\u305f\u3081\u3001<strong>\u751f\u6210AI\u306e\u767b\u5834\u306b\u3088\u3063\u3066\u3088\u3046\u3084\u304fVOC\u3092\u6d3b\u7528\u3067\u304d\u308b\u7d20\u5730\u304c\u51fa\u3066\u304d\u305f<\/strong>\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5c06\u6765\u7684\u306b\u306f\u554f\u3044\u5408\u308f\u305b\u306e8\u5272\u3092AI\u304c\u56de\u7b54\u3059\u308b\u4e16\u754c\u304c\u6765\u308b\u306e\u3067\u306f\u3068\u4e88\u6e2c\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u3068\u304d\u306b\u5fc5\u8981\u306a\u30ca\u30ec\u30c3\u30b8\u3092\u84c4\u7a4d\u3059\u308b\u5834\u6240\u3068\u3057\u3066\u3001CRM\u304c\u6700\u9069\u3060\u3068\u601d\u3044\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u9023\u643a\u3057\u3066\u53d6\u308a\u7d44\u3093\u3067\u3044\u304d\u305f\u3044\u3068\u3053\u308d\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u9234\u6728\u6c0f\uff1a<\/strong><br>VOC\u306e\u30c7\u30fc\u30bf\u304c\u3042\u308b\u3053\u3068\u306f\u975e\u5e38\u306b\u30a2\u30c9\u30d0\u30f3\u30c6\u30fc\u30b8\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u30c7\u30fc\u30bf\u3092\u3044\u304b\u306b\u6d3b\u7528\u3057\u3066\u3044\u304f\u304b\u306e\u8b70\u8ad6\u304c\u3001AI\u3092\u4f7f\u3063\u3066\u52a0\u901f\u3057\u3066\u3044\u304f\u3053\u3068\u306f\u9593\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u3053\u304c\u30e2\u30d3\u30eb\u30b9\u3055\u3093\u3068\u9023\u643a\u3057\u3066\u3044\u304f\u3068\u3053\u308d\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u4eca\u5f8c\u306f<strong>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u52b9\u7387\u5316\u3084\u751f\u7523\u6027\u5411\u4e0a\u3092\u9032\u3081\u3066\u3044\u304f\u305f\u3081\u306e\u53d6\u308a\u7d44\u307f<\/strong>\u304c\u591a\u304f\u306a\u308b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001<a rel=\"noreferrer noopener\" aria-label=\"\u300cFastAnswer2\u300d (\u65b0\u3057\u3044\u30bf\u30d6\u3067\u958b\u304f)\" href=\"https:\/\/fastseries.jp\/product\/faq\/fastanswer2\/\" target=\"_blank\">\u300cFastAnswer2\u300d<\/a>\u203b2\u3068\n    <a href=\"https:\/\/mobilus.co.jp\/service\/v-ivr\" class=\"mobilus-service-card\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener noreferrer\">\n      <div class=\"service-card-content\">\n        <div class=\"service-logo-left\">\n          <div class=\"info__content_image_wrap\">\n            <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/themes\/mobilus2024\/img\/case\/detail\/profile_item_service_item_image_v-ivr.svg\" alt=\"\" class=\"info__content_image\">\n          <\/div>\n        <\/div>\n        <div class=\"service-text-block\">\n          <div class=\"service-title\">Visual IVR\uff5c\u554f\u3044\u5408\u308f\u305b\u3092\u3001\u6700\u9069\u306a\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u306b\u8a98\u5c0e<\/div>\n          <div class=\"service-description\">Visual IVR\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5c0e\u7dda\u306e\u5165\u53e3\u306b\u30dc\u30bf\u30f3\u304bQR\u30b3\u30fc\u30c9\u3092\u914d\u7f6e\u3059\u308b\u3060\u3051\u3067\u3001\u96fb\u8a71\u306b\u96c6\u4e2d\u3057\u304c\u3061\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u3001FAQ\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u306e\u9069\u5207\u306a\u5bfe\u5fdc\u7a93\u53e3\u306b\u8a98\u5c0e\u3067\u304d\u307e\u3059\u3002<\/div>\n          <div class=\"service-logo\">\n            <div class=\"brand-left\">\n              <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/02\/cropped-fabicon-32x32.png\" alt=\"\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n              <span class=\"service-brand-name\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"service-decoration\"><\/div>\n      <\/div>\n    <\/a>\u203b3\u3068\u306e\u9023\u643a\u3067\u5168\u4f53\u306e\u52b9\u7387\u5316\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u3068\u304b\u3001\u300cMooA\u300d\u3068\u306e\u9023\u643a\u3067\u8981\u7d04\u306e\u81ea\u52d5\u5316\u306a\u3069\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5f8c\u51e6\u7406\u6642\u9593\u306e\u77ed\u7e2e\u306b\u3088\u308b\u52b9\u7387\u5316\u3068\u3044\u3063\u305f\u7740\u624b\u3057\u3084\u3059\u3044\u3068\u3053\u308d\u304b\u3089\u4e8b\u4f8b\u3092\u4f5c\u3063\u3066\u3044\u304d\u3001\u4f01\u696d\u6d3b\u52d5\u3068\u3057\u3066\u6570\u5b57\u306b\u3082\u3057\u3066\u3044\u304d\u305f\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u6b21\u306e\u6bb5\u968e\u3067\u306f\u3001\u4eca\u6301\u3063\u3066\u3044\u308b\u30c7\u30fc\u30bf\u3092AI\u3092\u4f7f\u3063\u3066\u3001\u304a\u5ba2\u3055\u307e\u306b\u5229\u76ca\u9084\u5143\u3067\u304d\u308b\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u3092\u898b\u3064\u3051\u3089\u308c\u308b\u3068\u30d6\u30ec\u30a4\u30af\u30b9\u30eb\u30fc\u3092\u8d77\u3053\u305b\u308b\u3068\u601d\u3046\u306e\u3067\u3001\u6a21\u7d22\u3057\u3066\u3044\u304d\u305f\u3044\u3068\u3053\u308d\u3067\u3059\u3002\u5f0a\u793e\u306b\u3082\u304a\u5ba2\u3055\u307e\u306b\u3082VOC\u30c7\u30fc\u30bf\u306e\u84c4\u7a4d\u304c\u3042\u308a\u3001\u751f\u6210AI\u3068\u3044\u3046\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3082\u3042\u308b\u3068\u3044\u3046\u74b0\u5883\u306f\u6574\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u4e0a\u3067\u4f55\u304c\u3067\u304d\u308b\u304b\u3001\u8003\u3048\u3066\u3044\u304f\u30d9\u30fc\u30b9\u306f\u3067\u304d\u3066\u3044\u307e\u3059\u3002<strong>\u52b9\u7387\u5316\u3060\u3051\u3067\u306f\u306a\u3044\u4f55\u304b\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u304d\u305f\u3044<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p id=\"05-cx-branding\"><\/p>\n<br>\n<h2>CX\u306f\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u306b\u76f4\u7d50\u3059\u308b\u3002\u52b9\u7387\u5316\u3084\u751f\u7523\u6027\u5411\u4e0a\u306e\u305d\u306e\u5148\u3078<\/h2>\n\n\n\n<p class=\"has-vivid-cyan-blue-color has-text-color\"><strong>\u30fc\u6700\u5f8c\u306b\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u30fb\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u3078\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u3044\u305f\u3060\u3051\u308c\u3070\u3068\u601d\u3044\u307e\u3059\u3002<\/strong><\/p>\n\n\n\n<p><strong>\u77f3\u4e95\uff1a<\/strong><br>\u5f0a\u793e\u3067\u306f\u4eca\u5f8c\u30ea\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u5148\u307b\u3069\u9234\u6728\u3055\u3093\u3082\u304a\u3063\u3057\u3083\u3063\u3066\u3044\u305f\u3088\u3046\u306b\u3001<strong>\u52b9\u7387\u5316\u3084\u81ea\u52d5\u5316\u3001\u30ce\u30f3\u30dc\u30a4\u30b9\u5316\u3068\u3044\u3046\u30c6\u30fc\u30de\u304b\u3089\u3082\u3046\u4e00\u6b69\u5148\u3092\u63d0\u4f9b\u3057\u3066\u3044\u304d\u305f\u3044<\/strong>\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3067\u5165\u3063\u3066\u304f\u308bVOC\u306f\u3001\u304a\u5ba2\u3055\u307e\u306e\u58f0\u306e\u4e00\u90e8\u3067\u3057\u304b\u3042\u308a\u307e\u305b\u3093\u3002\u58f0\u3092\u4e0a\u3052\u306a\u3044\u30b5\u30a4\u30ec\u30f3\u30c8\u30ab\u30b9\u30bf\u30de\u30fc\u3092\u3069\u3046\u6551\u3046\u304b\uff1f<\/strong>Amazon\u306e\u66f8\u8a55\u6b04\u3084SNS\u3067\u306e\u708e\u4e0a\u306a\u3069\u304c\u4e0e\u3048\u308b\u30a4\u30f3\u30d1\u30af\u30c8\u306b\u3069\u3046\u5bfe\u5fdc\u3057\u3066\u304f\u304b\u3001\u30c6\u30fc\u30de\u306b\u3057\u3066\u3044\u304d\u305f\u3044\u3068\u3053\u308d\u3067\u3059\u3002VOC\u3092\u3069\u3046\u7ba1\u7406\u3057\u3066\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30fb\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u304f\u304b\u3001\u307e\u3060\u65e5\u672c\u306e\u4f01\u696d\u3067\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u3068\u3053\u308d\u306f\u307b\u307c\u306a\u3044\u3068\u601d\u3044\u307e\u3059\u304c\u3001\u6d77\u5916\u3067\u306fCCO\uff08Chief\nCustomer Officer\uff09\u3084CSO\uff08Chief Sales Officer\uff09\u306e\u5f79\u54e1\u3092\u4e2d\u5fc3\u306b\u6539\u9769\u3059\u308b\u98a8\u571f\u304c\u51fa\u6765\u59cb\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u65e5\u672c\u306f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3082\u4f01\u696d\u98a8\u571f\u3082\u3053\u308c\u304b\u3089\u91b8\u6210\u3057\u3066\u3044\u304f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u30c6\u30af\u30de\u30c8\u30ea\u30c3\u30af\u30b9\u3055\u3093\u3068\u4e00\u7dd2\u306b\u8a34\u6c42\u3057\u3066\u4e8b\u4f8b\u3092\u4f5c\u3063\u3066\u3044\u304d\u305f\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>CX\u3092\u4f01\u696d\u5e83\u544a\u3084\u55b6\u696d\u6d3b\u52d5\u3068\u540c\u3058\u304f\u53ce\u76ca\u306b\u76f4\u7403\u3067\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u4e0e\u3048\u308b\u3082\u306e\u3060\u3068\u3044\u3046\u610f\u5473\u3092\u8fbc\u3081\u3066\u300cCX-Branding\u300d\u3092\u8a34\u6c42\u3057\u3066\u3044\u304d\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u3000 <\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/04\/069_240329-1600x1068.jpg\" alt=\"\" class=\"wp-image-18056\" width=\"300\" 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