{"id":19843,"date":"2024-08-29T10:00:00","date_gmt":"2024-08-29T01:00:00","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=19843"},"modified":"2024-08-29T11:42:56","modified_gmt":"2024-08-29T02:42:56","slug":"enhance_cx_1","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/trend\/enhance_cx_1\/","title":{"rendered":"\u306a\u305c\u4ecaCX\uff08\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\uff09\u5411\u4e0a\u306b\u6ce8\u76ee\u3059\u3079\u304d\u306a\u306e\u304b"},"content":{"rendered":"\n<p>\u3053\u306e\u8a18\u4e8b\u306f\u3001\u682a\u5f0f\u4f1a\u793e\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u304c\u904b\u55b6\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u68ee\u306b\u5bc4\u7a3f\u3057\u305f\u8a18\u4e8b\u3092\u4e00\u90e8\u66f4\u65b0\u3059\u308b\u5f62\u3067\u30ea\u30e9\u30a4\u30c8\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u65b0\u3057\u3044\u8a18\u4e8b\u3092\u8ffd\u52a0\u3057\u3066\u3044\u307e\u3059\u3002 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<\/p>\n\n\n\n<h2><a id=\"post-19843-_foz1oe75mljq\"><\/a>\u76ee\u6b21<\/h2>\n\n\n\n<ul><li><a href=\"#01-cx1\">\u306a\u305c\u4ecaCX\u304c\u6ce8\u76ee\u3055\u308c\u308b\u3079\u304d\u306a\u306e\u304b<\/a><\/li><li><a href=\"#02-cx2\">\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3082\u3001BPO\u3082\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30d9\u30f3\u30c0\u30fc\u3082\u53d6\u308a\u7d44\u307f\u59cb\u3081\u3066\u3044\u308b<\/a><\/li><li><a href=\"#03-cx3\">\u5177\u4f53\u7684\u306bCX\u3068\u306f\u3069\u3046\u3044\u3046\u3053\u3068\uff1f<\/a><\/li><li><a href=\"#04-cx4\">\u4eca\u5f8c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5f79\u5272\u306f<\/a><\/li><li><a href=\"#05-cx5\">\u751f\u6210AI\u3068CX\u304c2024\u5e74\u306e\u4f01\u696d\u306e\u4e3b\u8981\u30c6\u30fc\u30de\u306b <\/a><\/li><\/ul>\n\n\n\n<p id=\"01-cx1\"><br><\/p>\n<h2>\u306a\u305c\u4ecaCX\u304c\u6ce8\u76ee\u3055\u308c\u308b\u3079\u304d\u306a\u306e\u304b<\/h2>\n\n\n\n<p>CX\u306f\u300cCustomer Experience\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u300d\u306e\u7565\u8a9e\u3067\u3001\u65e5\u672c\u8a9e\u3067\u306f\u300c\u9867\u5ba2\u4f53\u9a13\uff08\u4fa1\u5024\uff09\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u3055\u304b\u306e\u307c\u308c\u30701980\u5e74\u4ee3\u3054\u308d\u304b\u3089\u63d0\u5531\u3055\u308c\u3066\u4eca\u306b\u81f3\u308b\u306e\u3067\u3001\u6c7a\u3057\u3066\u65b0\u3057\u3044\u6982\u5ff5\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u9006\u306b\u5ec3\u308c\u308b\u3053\u3068\u3082\u306a\u304f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9818\u57df\u306b\u304a\u3044\u3066\u3082\u983b\u7e41\u306b\u4f7f\u308f\u308c\u3066\u304d\u307e\u3057\u305f\u3002\u305d\u308c\u304c2010\u5e74\u4ee5\u964d\u518d\u5ea6\u811a\u5149\u3092\u6d74\u3073\u51fa\u3057\u30012020\u5e74\u4ee5\u964d\u306b\u306a\u3063\u3066\u7279\u306b\u7d4c\u55b6\u306e\u91cd\u5927\u306a\u30c6\u30fc\u30de\u3068\u3057\u3066\u3088\u3046\u3084\u304f\u601d\u3044\u8170\u3092\u4e0a\u3052\u3066\u53d6\u308a\u7d44\u3080\u4f01\u696d\u304c\u5897\u3048\u3066\u304d\u307e\u3057\u305f\u3002\u305d\u308c\u306f\u306a\u305c\u3067\u3057\u3087\u3046\u304b\u3002 <\/p>\n\n\n\n<p>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u306b\u3068\u3063\u3066DX\u3092\u30c6\u30fc\u30de\u306b\u3057\u305f\u696d\u52d9\u52b9\u7387\u5316\u3084\u751f\u7523\u6027\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u306f\u3001\u4eba\u6750\u63a1\u7528\u96e3\u30fb\u80b2\u6210\u96e3\u304c\u201d\u4eca\u307e\u3055\u306b\u305d\u3053\u306b\u3042\u308b\u5371\u6a5f\u201d\u3067\u3042\u308b\u305f\u3081\u3001\u8ab0\u3082\u304c\u308f\u304b\u308a\u3084\u3059\u304f\u3001\u7406\u89e3\u3057\u3084\u3059\u3044\u30c6\u30fc\u30de\u3067\u3042\u308b\u3001\u3068\u540c\u6642\u306bROI\uff08\u8cbb\u7528\u5bfe\u52b9\u679c\uff09\u3092\u8a66\u7b97\u3057\u3084\u3059\u3044\u305f\u3081\u3001\u5468\u308a\u306e\u5354\u529b\u3082\u5f97\u3084\u3059\u3044\u3067\u3059\u3002\u307e\u305f\u5e83\u544a\u95a2\u9023\u3082\u3001\u76ee\u306b\u898b\u3048\u308b\u5f62\u3067\u306e\u30af\u30ea\u30a8\u30a4\u30c6\u30a3\u30d6\u306e\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\u3084\u77ed\u671f\u7684\u306a\u58f2\u4e0a\u52b9\u679c\u304c\u5f97\u3089\u308c\u3084\u3059\u3044\u306e\u3067\u65bd\u7b56\u3068\u3057\u3066\u306f\u5b9f\u884c\u3057\u3084\u3059\u304f\u6295\u8cc7\u5bfe\u8c61\u306b\u306a\u3063\u3066\u304d\u307e\u3057\u305f\u3002 <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"1080\" height=\"452\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-2.png\" alt=\"\" class=\"wp-image-19846\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-2.png 1080w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-2-800x335.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-2-768x321.png 768w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><figcaption>\u203b\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure><\/div>\n\n\n\n<p>\u4e00\u65b9\u3067CX\u306f\u9867\u5ba2\u3068\u306e\u4e2d\u9577\u671f\u7684\u306a\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u7bc9\u304d\u4e0a\u3052\u3001\u751f\u6daf\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u3092\u9ad8\u3081\u3001\u4f01\u696d\u306e\u53ce\u76ca\u306b\u76f4\u63a5\u7684\u306b\u8ca2\u732e\u3059\u308b\u306e\u3067\u3059\u304c\u3001\u3053\u308c\u304c\u3042\u307e\u308a\u7406\u89e3\u3055\u308c\u306a\u3044\u3053\u3068\u3068\u3001ROI\u3092\u660e\u78ba\u306b\u51fa\u3057\u3065\u3089\u3044\u305f\u3081\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3092\u7d0d\u5f97\u3055\u305b\u308b\u307b\u3069\u306e\u6295\u8cc7\u5224\u65ad\u304c\u96e3\u3057\u3044\u3053\u3068\u3082\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u53d6\u308a\u7d44\u3093\u3067\u6765\u3089\u308c\u306a\u304b\u3063\u305f\u3053\u3068\u306e\u80cc\u666f\u3068\u3057\u3066\u3042\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002 <\/p>\n\n\n\n<p>\u305f\u3060\u3001\u3053\u306e\u6a5f\u904b\u3082\u5927\u304d\u304f\u5909\u308f\u308a\u3064\u3064\u3042\u308b\u3053\u3068\u3092\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u4ee5\u964d\u306e\u7ae0\u3067\u305d\u308c\u3092\u63a2\u3063\u3066\u3086\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p id=\"02-cx2\"><br><\/p>\n<h2>\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3082\u3001BPO\u3082\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30d9\u30f3\u30c0\u30fc\u3082\u53d6\u308a\u7d44\u307f\u59cb\u3081\u3066\u3044\u308b<\/h2>\n\n\n\n<p>\u4ee5\u4e0b\u306e\u30c7\u30fc\u30bf\u304b\u3089\u3082\u5206\u304b\u308b\u3088\u3046\u306b\u305d\u3082\u305d\u3082\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8a2d\u7acb\u76ee\u7684\u3067\u306f\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u300d\u3001\u300cVOC\u306e\u53ce\u96c6\u3068\u95a2\u9023\u90e8\u7f72\u3078\u306e\u5171\u6709\u300d\u306a\u3069\u307e\u3055\u306b\u7d4c\u55b6\u8ca2\u732e\u3068\u3057\u3066CX\u306b\u95a2\u9023\u3059\u308b\u3082\u306e\u304c\u4e0a\u4f4d\u306b\u6765\u3066\u306f\u3044\u308b\u3082\u306e\u306e\u3001\u305d\u308c\u3092\u3046\u307e\u304f\u6d3b\u7528\u3067\u304d\u3066\u3044\u306a\u3044\u7406\u60f3\u3068\u73fe\u5b9f\u3068\u306e\u30ae\u30e3\u30c3\u30d7\u306b\u60a9\u3093\u3067\u3044\u308b\u3088\u3046\u306b\u3082\u898b\u3048\u307e\u3059\u3002 <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"441\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-3.png\" alt=\"\" class=\"wp-image-19847\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-3.png 1000w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-3-800x353.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-3-768x339.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption>\u203b\u51fa\u5178\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b8\u30e3\u30d1\u30f32023\u5e7411\u6708\u53f7<\/figcaption><\/figure><\/div>\n\n\n\n<p> <\/p>\n\n\n\n<p>\u307e\u305f\u4eca\u5f8c2\u5e74\u9593\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u91cd\u8981\u6226\u7565\u3092\u898b\u3066\u3082\u300c\u9867\u5ba2\u4f53\u9a13\uff08CX\u5411\u4e0a\uff09\u300d\u3001\u300c\u53ce\u76ca\u8ca2\u732e\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\/\u30a2\u30c3\u30d7\u30bb\u30eb\u300d\u3068\u6d77\u5916\u4f01\u696d\u3068\u6bd4\u8f03\u3057\u305f\u6642\u306e\u4f38\u3073\u5e45\u304c\u5927\u304d\u3044\u306e\u3082\u898b\u3066\u53d6\u308c\u307e\u3059\u3002 <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"601\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-4.png\" alt=\"\" class=\"wp-image-19848\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-4.png 1000w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-4-800x481.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-4-768x462.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption>\u203b\u51fa\u5178\uff1a\u30c7\u30ed\u30a4\u30c8\u30c8\u30fc\u30de\u30c4\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0 \u300c2023 \u30b0\u30ed\u30fc\u30d0\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d9\u30a4\u300d<\/figcaption><\/figure><\/div>\n\n\n\n<p>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u3078\u63d0\u6848\u3059\u308b\u5074\u306e\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3082\u3001BPO\u3082\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30d9\u30f3\u30c0\u30fc\u3082\u305d\u308c\u306b\u6c17\u3065\u3044\u3066\u3044\u3066\u3001\u3059\u3067\u306b\u52d5\u304d\u51fa\u3057\u3066\u3044\u308b\u306e\u304c\u308f\u304b\u308a\u307e\u3059\u3002\u5b9f\u969b\u306b\u201dCX\u201d, \u201cCX\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u201d\u306a\u3069\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u63d0\u6848\u3057\u59cb\u3081\u3066\u3044\u308b\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3001BPO\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30d9\u30f3\u30c0\u30fc\u306f\u7740\u5b9f\u306b\u5897\u3048\u3066\u304d\u3066\u3044\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u68ee\u306e\u30aa\u30d5\u30a3\u30b7\u30e3\u30eb\u30b5\u30dd\u30fc\u30bf\u30fc\u3067\u3042\u308b\u682a\u5f0f\u4f1a\u793e\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\u3082\u201d\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089CX\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u201d\u3068\u3044\u3046\u30c6\u30fc\u30de\u3067\u3044\u3061\u65e9\u304f\u304b\u3089\u53d6\u308a\u7d44\u307f\u59cb\u3081\u305f\u4ee3\u8868\u7684\u306aBPO\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u305d\u306e\u4ed6\u306eCX\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u59cb\u3081\u3066\u3044\u308b\u4f01\u696d\u3092\u4e0a\u3052\u308b\u3068\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u4f01\u696d\u304c\u3059\u3050\u306b\u8abf\u3079\u3089\u308c\u307e\u3059\u3002\u5404\u4f01\u696d\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5185\u5bb9\u306e\u9055\u3044\u3053\u305d\u3042\u308c\u3001CX\u306e\u91cd\u8981\u3055\u3092\u30c6\u30fc\u30de\u306b\u3057\u3066\u8a34\u6c42\u3057\u59cb\u3081\u3066\u3044\u308b\u3053\u3068\u306f\u9593\u9055\u3044\u306a\u3044\u3088\u3046\u3067\u3059\u3002 <\/p>\n\n\n\n<p>   \u25bcCX\u306e\u53d6\u308a\u7d44\u307f\u3092\u59cb\u3081\u3066\u3044\u308b\u4f01\u696d\u306e\u4e00\u4f8b <br>   \u682a\u5f0f\u4f1a\u793eNTT\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30a2\u30af\u30c8ProCX <br>   \u682a\u5f0f\u4f1a\u793eNTT\u30c7\u30fc\u30bf\u7814\u7a76\u6240 <br>   \u30a2\u30d3\u30fc\u30e0\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u682a\u5f0f\u4f1a\u793e <br>   \u682a\u5f0f\u4f1a\u793eTMJ <br>   PKSHA Communication Inc. <br>   \u682a\u5f0f\u4f1a\u793e\u30d7\u30ec\u30a4\u30c9 <\/p>\n\n\n\n<p id=\"03-cx3\"><br><\/p>\n<h2>\u5177\u4f53\u7684\u306bCX\u3068\u306f\u3069\u3046\u3044\u3046\u3053\u3068\uff1f<\/h2>\n\n\n\n<p>\u30a8\u30f3\u30c9\u30e6\u30fc\u30b6\u30fc\u304c\u305d\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u306e\u5546\u54c1\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8cfc\u5165\u3057\u3066\u5229\u7528\u3059\u308b\u307e\u3067\u306b\u3001\u4e00\u822c\u7684\u306b\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\uff08\u60c5\u5831\u53ce\u96c6\u2192\u6bd4\u8f03\u691c\u8a0e\u2192\u8cfc\u5165\u2192\u8cfc\u5165\u5f8c\u306e\u76f8\u8ac7\u2192\u6ce2\u53ca\uff09\u3092\u305f\u3069\u308b\u308f\u3051\u3067\u3059\u304c\u3001\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3044\u3066\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u308b\u30e6\u30fc\u30b6\u30fc\u306f25%\u4ee5\u4e0b\u3060\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u9006\u306b\u8a00\u3048\u3070\u300175%\u4ee5\u4e0a\u306e\u9867\u5ba2\u306f\u591a\u5c11\u308f\u304b\u3089\u306a\u3044\u3053\u3068\u3084\u4e0d\u6e80\u304c\u3042\u3063\u305f\u3068\u3057\u3066\u3082\u4f55\u3082\u8a00\u3063\u3066\u3053\u306a\u3044\u306e\u3067\u3059\u3002\u308f\u304b\u3089\u306a\u3044\u307e\u307e\u653e\u7f6e\u3059\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308c\u3070\u3001\u77e5\u3089\u306c\u307e\u307e\u306b\u4ed6\u793e\u30b5\u30fc\u30d3\u30b9\u3078\u79fb\u3063\u3066\u3044\u3063\u3066\u3057\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u3082\u5f80\u3005\u306b\u3057\u3066\u3042\u308a\u307e\u3059\u3002\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u3066\u304f\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u9006\u306bVOC\u3068\u3057\u3066\u6d3b\u304b\u305b\u308b\u306e\u3067\u3069\u3061\u3089\u304b\u3068\u3044\u3046\u3068\u975e\u5e38\u306b\u3042\u308a\u304c\u305f\u3044\u30e6\u30fc\u30b6\u30fc\u3067\u3059\u304c\u3001\u30de\u30b8\u30e7\u30ea\u30c6\u30a3\u306f\u3082\u3046\u4e00\u65b9\u306e75%\u306e\u5c64\u306b\u3042\u308a\u3001\u3053\u306e\u5c64\u306e\u53d6\u308a\u8fbc\u307f\u3092\u3057\u3063\u304b\u308a\u3068\u62bc\u3055\u3048\u308b\uff08\u3042\u308b\u3044\u306f\u6bd4\u7387\u3092\u6291\u3048\u308b\uff09\u3079\u304d\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002 <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"700\" height=\"687\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-5.png\" alt=\"\" class=\"wp-image-19849\"\/><figcaption>\u203b\u51fa\u5178\uff1a\u30b8\u30e7\u30f3\u30b0\u30c3\u30c9\u30de\u30f3 \u300c\u9867\u5ba2\u4f53\u9a13\u306e\u6559\u79d1\u66f8\u300d\u306b\u3082\u3068\u3065\u3044\u3066\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure><\/div>\n\n\n\n<p>CX\u3078\u306e\u6295\u8cc7\u306f\u300c\u3042\u307e\u308a\u7406\u89e3\u3055\u308c\u306a\u3044\u3053\u3068\u3068\u3001ROI\u3092\u660e\u78ba\u306b\u51fa\u3057\u3065\u3089\u3044\u305f\u3081\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3092\u7d0d\u5f97\u3055\u305b\u308b\u307b\u3069\u306e\u6295\u8cc7\u5224\u65ad\u304c\u96e3\u3057\u3044\u300d\u3068\u5192\u982d\u306b\u66f8\u304d\u307e\u3057\u305f\u304c\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u5185\u306b\u5b58\u5728\u3059\u308bVOC\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u3088\u308b\u30c7\u30fc\u30bf\u3092\u3057\u3063\u304b\u308a\u3068\u6d3b\u7528\u3059\u308c\u3070\u3001\u305d\u306e\u9867\u5ba2\u640d\u5931\u3084\u96e2\u53cd\u306e\u30ea\u30b9\u30af\u3092\u5b9a\u91cf\u5316\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u308b\u306e\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u3000\u4e0b\u56f3\u306f20\u4e07\u4eba\u306e\u30c8\u30e9\u30d6\u30eb\u3092\u62b1\u3048\u305f\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u306e\u9867\u5ba2\u640d\u5931\u3084\u96e2\u53cd\u30ea\u30b9\u30af\u306e\u30b7\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u6bd4\u8f03\u3067\u3059\u304c\u3001 <\/p>\n\n\n\n<p>\u3000\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u308b\u4eba\u306b\u5bfe\u3057\u3066\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u5fdc\u5bfe\u65bd\u7b56\u3092\u3068\u308b<br>\u3000\u82e6\u60c5\u3092\u7533\u3057\u7acb\u3066\u306a\u3044\u4eba\u306b\u5bfe\u3057\u3066\u82e6\u60c5\u3092\u7a4d\u6975\u7684\u306b\u53d7\u3051\u4ed8\u3051\u308b\u74b0\u5883\u3092\u8a2d\u3051\u308b <\/p>\n\n\n\n<p>\u3053\u306e\u4e8c\u3064\u306e\u65bd\u7b56\u3092\u53d6\u308b\u3060\u3051\u3067\u3082\u3001\u9867\u5ba2\u640d\u5931\u30ea\u30b9\u30af\u306e\u4eba\u6570\u306f4,800\u4eba\u3068\u5927\u304d\u304f\u5909\u308f\u3063\u3066\u304d\u307e\u3059\u3002\u305d\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u306e\u30b5\u30fc\u30d3\u30b9\u5358\u4fa1\u3092\u4eee\u306b100,000\u5186\/\u9867\u5ba2\u3060\u3068\u3059\u308b\u3068\u30014.8\u5104\u5186\u5206\u3082\u306e\u53ce\u76ca\u306b\u5dee\u304c\u51fa\u3066\u304d\u307e\u3059\u3002\u3082\u3061\u308d\u3093\u305d\u3082\u305d\u3082\u306e\u30c8\u30e9\u30d6\u30eb\u3092\u62b1\u3048\u305f\u9867\u5ba2\u81ea\u4f53\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u308c\u3070\uff08\u3053\u308c\u306b\u306f\u3082\u3061\u308d\u3093\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u306a\u3069\u306b\u95a2\u308f\u308b\u305f\u3081\u5168\u793e\u7684\u306b\u53d6\u308a\u7d44\u3080\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\uff09\u3082\u3063\u3068\u53ce\u76ca\u306b\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u51fa\u305b\u308b\u3053\u3068\u306f\u3001\u3053\u306e\u30b3\u30e9\u30e0\u306e\u8aad\u8005\u306e\u7686\u3055\u3093\u306a\u3089\u3059\u3050\u306b\u304a\u6c17\u3065\u304d\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002 <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"765\" height=\"351\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-6.png\" alt=\"\" class=\"wp-image-19850\"\/><figcaption>\u203b\u51fa\u5178\uff1a\u30b8\u30e7\u30f3\u30b0\u30c3\u30c9\u30de\u30f3 \u300c\u9867\u5ba2\u4f53\u9a13\u306e\u6559\u79d1\u66f8\u300d\u306b\u3082\u3068\u3065\u3044\u3066\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure><\/div>\n\n\n\n<p id=\"04-cx4\"><br><\/p>\n<h2><\/a>\u4eca\u5f8c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5f79\u5272\u306f\uff1f<\/h2>\n\n\n\n<p>\u4e0a\u8ff0\u306e\u901a\u308a\u3001CX\u306b\u3088\u308b\u53ce\u76ca\u306e\u30a4\u30f3\u30d1\u30af\u30c8\u307e\u3067\u3092\u898b\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u3053\u308c\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5f79\u5272\u3082\u5c11\u3057\u5909\u308f\u3063\u3066\u3086\u304f\u5fc5\u8981\u304c\u3042\u308b\u3068\u8a00\u3048\u307e\u3059\u3002\u3053\u308c\u307e\u3067\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u591a\u304f\u306f\u30b5\u30fc\u30d3\u30b9\u8cfc\u5165\u5f8c\u306e\u30a2\u30d5\u30bf\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u3044\u3046\u5f79\u5272\u306e\u6bd4\u91cd\u304c\u5927\u304d\u304f\u3001\u5165\u3063\u3066\u304d\u305f\u554f\u3044\u5408\u308f\u305b\uff08\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\uff09\u306b\u5bfe\u3057\u3066\u3044\u304b\u306b\u5fdc\u7b54\u7387\u3092\u9ad8\u3081\u3066\u3001\u52b9\u7387\u7684\u306b\u51e6\u7406\u3059\u308b\u304b\u306b\u4e3b\u773c\u304c\u7f6e\u304b\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u3057\u3066\u4e3b\u306b\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u81f3\u4e0a\u547d\u984c\u3067\u3042\u308a\u307e\u3057\u305f\u3002CX\u3092\u5b9f\u73fe\u3057\u3001\u4f01\u696d\u53ce\u76ca\u306b\u8ca2\u732e\u3059\u308b\u305f\u3081\u306b\u306f\u305d\u306e\u9818\u57df\u3092\u4e0a\u6d41\u304b\u3089\u4e0b\u6d41\u307e\u3067\u5e83\u3052\u3066\u3086\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\uff08\u6ce8\u610f\uff1a\u3053\u3053\u3067\u306e\u4f01\u696d\u53ce\u76ca\u306b\u8ca2\u732e\u3059\u308b\u3068\u3044\u3046\u306e\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u305d\u306e\u3082\u306e\u304c\u55b6\u696d\u6d3b\u52d5\u3092\u884c\u3044\u3001\u76f4\u63a5\u7684\u306b\u58f2\u4e0a\u3092\u62c5\u3046\u6d3b\u52d5\u3092\u3059\u308b\u3068\u3044\u3046\u3053\u3068\u304c\u4e3b\u65e8\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3082\u3061\u308d\u3093\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4e2d\u306b\u306f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306a\u3069\u3067\u305d\u306e\u5f79\u5272\u3092\u62c5\u3063\u3066\u304a\u308a\u4f01\u696d\u306b\u8ca2\u732e\u3057\u3066\u3044\u308b\u91cd\u8cac\u3092\u62c5\u3046\u5f79\u5272\u3082\u3042\u308a\u307e\u3059\u3002\uff09 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1260\" height=\"428\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-7.png\" alt=\"\" class=\"wp-image-19851\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-7.png 1260w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-7-800x272.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-7-768x261.png 768w\" sizes=\"(max-width: 1260px) 100vw, 1260px\" \/><figcaption>\u203b\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e0a\u6d41\u3067\u3042\u308c\u3070\u84c4\u7a4d\u3057\u305f\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u306e\u5c5e\u6027\u3092\u7279\u5b9a\u3057\u3001\u305d\u306e\u5c5e\u6027\u306b\u5408\u3063\u305f\u5546\u54c1\u306e\u63d0\u6848\u3084\u4f7f\u3044\u65b9\u306e\u63d0\u6848\u3092\u9867\u5ba2\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u308b\u524d\u306b\u63d0\u6848\u3059\u308b\u3001\u3067\u3042\u3063\u305f\u308a\u3001\u8cfc\u5165\u5f8c\u306e\u30af\u30c1\u30b3\u30df\u6ce2\u53ca\u6bb5\u968e\u3067\u3042\u308c\u3070\u3001\u81ea\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u4e0d\u6e80\u306a\u3069\u3092\u30c4\u30a4\u30fc\u30c8\u3057\u305f\u9867\u5ba2\u3092\u691c\u77e5\u3057\u3066\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u30b3\u30e1\u30f3\u30c8\u3092\u5165\u308c\u305f\u308a\u3001\u3042\u308b\u3044\u306f\u3088\u308a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u6d3b\u767a\u306a\u30e6\u30fc\u30b6\u30fc\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306b\u3054\u6848\u5185\u3057\u3066\u8a73\u3057\u3044\u60c5\u5831\u3092\u5165\u624b\u3057\u3066\u3082\u3089\u3046\u306a\u3069\u3001\u9867\u5ba2\u884c\u52d5\u306e\u628a\u63e1\u3084\u3064\u307e\u305a\u304d\u3092\u5148\u56de\u308a\u3059\u308b\u3088\u3046\u306a\u5bfe\u5fdc\u3067\u3059\u3002\u3042\u304f\u307e\u3067\u3082\u4e00\u4f8b\u3067\u3059\u304c\u3001\u3053\u3046\u8a00\u3063\u305f\u6d3b\u52d5\u304c75%\u306e\u30de\u30b8\u30e7\u30ea\u30c6\u30a3\u5c64\u306e\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\u3092\u4e0a\u3052\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3057\u3001\u4f01\u696d\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u306e\u5411\u4e0a\u3001\u3072\u3044\u3066\u306f\u4f01\u696d\u53ce\u76ca\u306e\u8ca2\u732e\u306e\u4e00\u52a9\u306b\u306a\u308b\u306e\u3067\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"2048\" height=\"960\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-8.png\" alt=\"\" class=\"wp-image-19852\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-8.png 2048w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-8-800x375.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-8-1600x750.png 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-8-768x360.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-8-1536x720.png 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><figcaption>\u203b\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure>\n\n\n\n<p>\u3053\u308c\u307e\u3067\u7d39\u4ecb\u3057\u3066\u304d\u305f\u5185\u5bb9\u3092\u6839\u62e0\u306b\u3001\u3082\u3061\u308d\u3093\u4e00\u671d\u4e00\u5915\u306b\u3068\u306f\u7533\u3057\u307e\u305b\u3093\u304c\u3001\u4eca\u5f8c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5f79\u5272\u306f\u5927\u304d\u304f\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u5909\u308f\u3063\u3066\u3086\u304f\u3068\u60f3\u5b9a\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n\n\n<ol><li>\n  \u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\n<\/li><li>\n  KPI\u306f\u5fdc\u7b54\u7387\u5411\u4e0a\u304b\u3089\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u3078\n<\/li><li>\n  \u30ea\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u5fdc\u5bfe\u304b\u3089\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u5fdc\u5bfe\u3078\n<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"765\" height=\"265\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19843-9.png\" alt=\"\" class=\"wp-image-19853\"\/><figcaption>\u203b\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure><\/div>\n\n\n\n<p id=\"05-cx5\"><br><\/p>\n<h3>\u751f\u6210AI\u3068CX\u304c2024\u5e74\u306e\u4f01\u696d\u306e\u4e3b\u8981\u30c6\u30fc\u30de\u306b<\/h3>\n\n\n\n<p>\u524d\u56de\u306e\u30b3\u30e9\u30e0\u3067\u306f<a href=\"https:\/\/hubs.la\/Q02k_Kv20\">\u751f\u6210AI\u6d3b\u7528\u306e\u5c55\u671b<\/a>\u3092\u30c6\u30fc\u30de\u306b\u3057\u3066\u5bc4\u7a3f\u3057\u307e\u3057\u305f\u3002\u500b\u4eba\u7684\u306b\u306f\u3053\u306e\u751f\u6210AI\u3068CX\u306f\u5bfe\u306b\u306a\u308b\u30c6\u30fc\u30de\u306b\u306a\u308a\u3046\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u751f\u6210AI\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067DX\u306e\u7406\u60f3\u306b\u8fd1\u3065\u304f\u3053\u3068\u304c\u3067\u304d\u308c\u3070\u3001\u305d\u308c\u304cCX\uff08\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\uff09\u306b\u76f4\u63a5\u8ca2\u732e\u3059\u308b\u3053\u3068\u3082\u3042\u308b\u3057\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u304c\u8170\u3092\u636e\u3048\u3066CX\u306b\u53d6\u308a\u7d44\u3080\u4f59\u88d5\u3082\u81ea\u7136\u3068\u751f\u307e\u308c\u3066\u304f\u308b\u6c17\u304c\u3057\u307e\u3059\u3002\u307e\u305f\u696d\u754c\u306e\u30c8\u30c3\u30d7\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3084\u30ea\u30fc\u30c0\u30fc\u305f\u3061\u304c\u3053\u305e\u3063\u3066CX\u306e\u91cd\u8981\u3055\u306b\u3064\u3044\u3066\u8a9e\u308a\u59cb\u3081\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u4e00\u7dd2\u306b\u76db\u308a\u4e0a\u3052\u3066\u884c\u304d\u305f\u3044\u3082\u306e\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u5f8c\u7de8\u300c<a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/enhance_cx_2\/\" title=\"\">CX\uff08\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\uff09\u5411\u4e0a\u3092\u6210\u529f\u306b\u5c0e\u304f\u30a2\u30d7\u30ed\u30fc\u30c1<\/a>\u300d\u3067\u306f\u3001CX\u5411\u4e0a\u306e\u305f\u3081\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u3057\u3066\u3001\u60c5\u5831\u53ce\u96c6\u304b\u3089\u7d44\u7e54\u30fb\u5b9a\u7740\u5316\u307e\u3067\u306e\u53d6\u308a\u7d44\u307f\u3092Step1\u304b\u3089Step5\u306e5\u3064\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u5206\u985e\u3057\u3001\u5404\u30d5\u30a7\u30fc\u30ba\u6bce\u306e\u5177\u4f53\u7684\u306a\u8ab2\u984c\u3084\u76ee\u6a19\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u3061\u3089\u3082\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3053\u306e\u8a18\u4e8b\u306f\u3001\u682a\u5f0f\u4f1a\u793e\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u304c\u904b\u55b6\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/p>\n","protected":false},"author":51,"featured_media":19845,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[156,17],"tags":[88,157,97,83],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/19843"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=19843"}],"version-history":[{"count":9,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/19843\/revisions"}],"predecessor-version":[{"id":19903,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/19843\/revisions\/19903"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/19845"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=19843"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=19843"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=19843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}