{"id":19866,"date":"2024-08-29T10:00:00","date_gmt":"2024-08-29T01:00:00","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=19866"},"modified":"2024-08-29T11:43:38","modified_gmt":"2024-08-29T02:43:38","slug":"enhance_cx_2","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/trend\/enhance_cx_2\/","title":{"rendered":"CX\uff08\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\uff09\u5411\u4e0a\u3092\u6210\u529f\u306b\u5c0e\u304f\u30a2\u30d7\u30ed\u30fc\u30c1"},"content":{"rendered":"\n<p>\u3053\u306e\u8a18\u4e8b\u306f\u3001\u682a\u5f0f\u4f1a\u793e\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u304c\u904b\u55b6\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u68ee\u306b\u5bc4\u7a3f\u3057\u305f\u8a18\u4e8b\u3092\u4e00\u90e8\u66f4\u65b0\u3059\u308b\u5f62\u3067\u30ea\u30e9\u30a4\u30c8\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u65b0\u3057\u3044\u8a18\u4e8b\u3092\u8ffd\u52a0\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u524d\u56de\u306e\u300c<a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/enhance_cx_1\/\" title=\"\">\u306a\u305c\u4ecaCX\uff08\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\uff09\u5411\u4e0a\u306b\u6ce8\u76ee\u3059\u3079\u304d\u306a\u306e\u304b<\/a>\u300d\u3067\u306f\u3001CX\u306e\u91cd\u8981\u6027\u305d\u306e\u610f\u7fa9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u62c5\u3046CX\u5411\u4e0a\u306e\u5f79\u5272\u306b\u52a0\u3048\u3001\u751f\u6210AI\u3068CX\u304c\u4f01\u696d\u306e\u4e3b\u8981\u30c6\u30fc\u30de\u306b\u306a\u3063\u3066\u3044\u304f\u3053\u3068\u306b\u3064\u3044\u3066\u89e6\u308c\u307e\u3057\u305f\u3002\u77ed\u671f\u7684\u306b\u6210\u679c\u3092\u51fa\u3057\u305f\u3044\u3068\u601d\u308f\u308c\u308b\u65b9\u3082\u591a\u3044\u3068\u601d\u3044\u307e\u3059\u304c\u3001CX\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u306f\u4f01\u696d\u306b\u3068\u3063\u3066\u9577\u671f\u7684\u306a\u6d3b\u52d5\u3068\u306a\u308b\u305f\u3081\u3001\u6295\u8cc7\u52b9\u679c\u3092\u5f97\u308b\u305f\u3081\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u7b56\u5b9a\u3084\u30d1\u30fc\u30c8\u30ca\u30fc\u9078\u5b9a\u304c\u671b\u307e\u308c\u307e\u3059\u3002\u4eca\u56de\u3053\u306e\u30b3\u30e9\u30e0\u3067\u306fCX\u5411\u4e0a\u306e\u305f\u3081\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u3057\u3066\u3001\u60c5\u5831\u53ce\u96c6\u304b\u3089\u7d44\u7e54\u30fb\u5b9a\u7740\u5316\u307e\u3067\u306e\u53d6\u308a\u7d44\u307f\u3092Step1\u304b\u3089Step5\u306e5\u3064\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u5206\u985e\u3057\u3001\u5404\u30d5\u30a7\u30fc\u30ba\u6bce\u306e\u5177\u4f53\u7684\u306a\u8ab2\u984c\u3084\u76ee\u6a19\u306b\u3064\u3044\u3066\u63a2\u3063\u3066\u3044\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2><a id=\"post-19866-_foz1oe75mljq\"><\/a>\u76ee\u6b21<\/h2>\n\n\n\n<ul><li><a href=\"#01-cx1\">\u30a2\u30d7\u30ed\u30fc\u30c1\uff08Step1\uff5e2\uff09\uff1a\u60c5\u5831\u53ce\u96c6\u3001\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u4f5c\u6210<\/a><\/li><li><a href=\"#02-cx2\">\u30a2\u30d7\u30ed\u30fc\u30c1\uff08Step3\uff5e4\uff09\uff1a\u65bd\u7b56\u7acb\u6848\u3001\u30ec\u30d3\u30e5\u30fc\u30fb\u6539\u5584<\/a><\/li><li><a href=\"#03-cx3\">\u30a2\u30d7\u30ed\u30fc\u30c1\uff08Step5\uff09\uff1a\u7d44\u7e54\u30fb\u5b9a\u7740\u5316<\/a><\/li><\/ul>\n\n\n\n<p id=\"01-cx1\"><br><\/p>\n<h2>\u30a2\u30d7\u30ed\u30fc\u30c1\uff08Step1\uff5e2\uff09\uff1a\u60c5\u5831\u53ce\u96c6\u3001\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u4f5c\u6210<\/h2>\n\n\n\n<p>CX\u306f\u300cCustomer Experience\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u300d\u306e\u7565\u8a9e\u3067\u3001\u65e5\u672c\u8a9e\u3067\u306f\u300c\u9867\u5ba2\u4f53\u9a13\uff08\u4fa1\u5024\uff09\u300d\u3092\u610f\u5473\u3059\u308b\u3053\u3068\u306f\u524d\u56de\u306e\u30b3\u30e9\u30e0\u3067\u3082\u304a\u4f1d\u3048\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u306b\u3068\u3063\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u300c\u9867\u5ba2\u4f53\u9a13\uff08\u4fa1\u5024\uff09\u300d\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u53d6\u3063\u3066\u884c\u3051\u3070\u826f\u3044\u306e\u304b\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u3054\u8aac\u660e\u3057\u307e\u3059\u3002\u4ee5\u4e0b\u306e\u30a4\u30e1\u30fc\u30b8\u56f3\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\uff08\u203b\u56f31\uff09 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"2000\" height=\"729\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-2.png\" alt=\"\" class=\"wp-image-19868\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-2.png 2000w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-2-800x292.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-2-1600x583.png 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-2-768x280.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-2-1536x560.png 1536w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/><figcaption>\u203b\u56f31\u3000\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure>\n\n\n\n<p>CX\u5411\u4e0a\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092Step1\u304b\u3089Step5\u3068\u30d5\u30a7\u30fc\u30ba\u5206\u985e\u3057\u3066\u3044\u307e\u3059\u3002Step1\u304b\u3089Step5\u307e\u3067\u9032\u3093\u3060\u3089\u5b8c\u6210\u3068\u3044\u3046\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066Step1\u3084Step2\u306b\u4f55\u5ea6\u3082\u4f55\u5ea6\u3082\u7acb\u3061\u8fd4\u308a\u3001\u7d99\u7d9a\u6539\u5584\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3053\u3068\u306f\u8a00\u3046\u307e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u3002 <\/p>\n\n\n\n<p>\u307e\u305aStep1\uff08\u60c5\u5831\u53ce\u96c6\uff09\u306b\u304a\u3044\u3066\u306f\u3001\u305d\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u306b\u3068\u3063\u3066\u306e\u9867\u5ba2\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u81ea\u793e\u3067\u4f5c\u6210\u3057\u3001\u305d\u306e\u4e2d\u3067\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u5f53\u3066\u306f\u3081\u3001\u9867\u5ba2\u63a5\u70b9\u3068\u3057\u3066VOC\u3092\u5f97\u3089\u308c\u308b\u7b87\u6240\u3001\u305d\u3057\u3066\u9867\u5ba2\u306b\u3068\u3063\u3066\u306e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u203b1\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u70b9\u3092\u6d17\u3044\u51fa\u3057\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u4ee5\u4e0b\u306e\u30a4\u30e1\u30fc\u30b8\u56f3\u3067\u3059\u3002\uff08\u203b\u56f32\uff09 <\/p>\n\n\n\n<p>\u203b1 \u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\uff1a\u30e6\u30fc\u30b6\u30fc\u304c\u300c\u304a\u91d1\u3092\u6255\u3063\u3066\u3067\u3082\u89e3\u6c7a\u3057\u305f\u3044\u300d\u3068\u8003\u3048\u3066\u3044\u308b\u60a9\u307f\u3084\u8ab2\u984c\u306e\u3053\u3068\u3067\u3059\u3002 <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"765\" height=\"362\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-3-1.png\" alt=\"\" class=\"wp-image-19876\"\/><figcaption>\u203b\u56f32\u3000\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure><\/div>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3044\u3066\u9867\u5ba2\u304c\u3064\u307e\u305a\u3044\u3066\u3044\u308b\u70b9\u3001\u4e0d\u6e80\u306b\u601d\u3063\u3066\u3044\u308b\u70b9\u3001\u6539\u5584\u3059\u3079\u304d\u70b9\u3001\u3080\u3057\u308d\u7d99\u7d9a\u3059\u3079\u304d\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u70b9\u3092\u3057\u3063\u304b\u308a\u6d17\u3044\u51fa\u3059\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p>Step2\uff08\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u4f5c\u6210\uff09\u306b\u304a\u3044\u3066\u306f\u3001\u81ea\u793e\u8996\u70b9\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u8996\u70b9\u3067\u306e\u305d\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u306b\u5bfe\u3059\u308b\u898b\u3048\u65b9\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306b\u3001\u65e2\u5b58\u9867\u5ba2\u3078\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3092\u6d3b\u7528\u3057\u5b9a\u91cf\u7684\u306a\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3057\u307e\u3059\u3002\u4e00\u5b9a\u7a0b\u5ea6\u81ea\u793e\u30b5\u30fc\u30d3\u30b9\u306e\u65e2\u5b58\u9867\u5ba2\u304c\u51fa\u3066\u304d\u305f\u5834\u5408\u306b\u306f\u3042\u308b\u7a0b\u5ea6\u306e\u6bcd\u6570\u3092\u7372\u5f97\u3057\u306a\u304c\u3089\u9867\u5ba2\u304b\u3089\u306e\u30c7\u30fc\u30bf\u3092\u53cd\u6620\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b1. \u81ea\u793e\u8996\u70b9\u30012. \u9867\u5ba2\u8996\u70b9\u30013. \u30c7\u30b8\u30bf\u30eb\u63a5\u70b9\u3001\u305d\u3057\u30664. \u30ce\u30f3\u30c7\u30b8\u30bf\u30eb\u63a5\u70b9\u304b\u3089\u306e\u8907\u6570\u306e\u624b\u6cd5\u3067\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3084\u9867\u5ba2\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\u70b9\u3092\u591a\u9762\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u8ab2\u984c\u3084\u6539\u5584\u306e\u6d17\u3044\u51fa\u3057\u306e\u7db2\u7f85\u6027\u3092\u4e0a\u3052\u3066\u5b9f\u65bd\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>Step2\u306e\u5f8c\u534a\u3067\u306f\u5b9a\u91cf\u7684\u306b\u30c7\u30fc\u30bf\u3067\u53ef\u8996\u5316\u3057\u305f\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u70b9\u3067\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u304c\u53d6\u308a\u7d44\u3080\u3079\u304d\u512a\u5148\u5ea6\u3092\u6c7a\u3081\u3066\u3044\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3067\u3059\u304c\u30011. \u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u6599\u91d1\u304c\u9ad8\u3044\u30012. \u30b5\u30fc\u30d3\u30b9\u304c\u4f7f\u3044\u306b\u304f\u3044\u30013. \u554f\u3044\u5408\u308f\u305b\u3057\u305f\u6642\u306e\u30b5\u30fc\u30d3\u30b9\u5bfe\u5fdc\u304c\u826f\u304f\u306a\u3044\u3001\u306a\u3069\u306e\u9867\u5ba2\u306b\u3068\u3063\u3066\u306e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u304c\u4e0a\u304c\u3063\u305f\u3068\u304d\u306b\u4f01\u696d\u3068\u3057\u3066\u679c\u305f\u3057\u3066\u3069\u3053\u304b\u3089\u6700\u512a\u5148\u3067\u53d6\u308a\u7d44\u3080\u3079\u304d\u304b\u3092\u6c7a\u3081\u308b\u306e\u3067\u3059\u3002 <\/p>\n\n\n\n<p id=\"02-cx2\"><br><\/p>\n<h2>\u30a2\u30d7\u30ed\u30fc\u30c1\uff08Step3\uff5e4\uff09\uff1a\u65bd\u7b56\u7acb\u6848\u3001\u30ec\u30d3\u30e5\u30fc\u30fb\u6539\u5584<\/h2>\n\n\n\n<p>\u305d\u3057\u3066\u3001Step3\uff08\u65bd\u7b56\u7acb\u6848\uff09\u306b\u304a\u3044\u3066\u306f\u5b9a\u91cf\u7684\u306aKPI\u8a2d\u8a08\u3068CX\u65bd\u7b56\u306e\u7acb\u6848\u3092\u884c\u306a\u3063\u3066\u3044\u304d\u307e\u3059\u3002\u4f01\u696d\u3068\u3057\u3066\u512a\u5148\u3057\u3066\u53d6\u308a\u7d44\u3080\u3079\u304d\u4e8b\u9805\u3092\u6c7a\u3081\u3089\u308c\u305f\u306e\u3067\u3042\u308c\u3070\u3001\u305d\u308c\u306b\u5bfe\u3057\u3066KPI\u8a2d\u8a08\u3067\u306f\u5177\u4f53\u7684\u306a\u6570\u5024\u3092\u6301\u3063\u3066\u30b4\u30fc\u30eb\u8a2d\u5b9a\u3092\u884c\u3044\u307e\u3059\u3002\u4e0d\u6e80\u8db3\u306a\u9867\u5ba2\u306e\u4f53\u9a13\u304c\u53ce\u76ca\u3001\u53e3\u30b3\u30df\u3001\u30ea\u30b9\u30af\u3001\u5229\u76ca\u306b\u53ca\u307c\u3059\u5f71\u97ff\u306e\u6570\u5024\u5316\u3001\u305d\u3057\u3066NPS\u3084NPI\u3001CSAT\u306a\u3069\u306e\u9867\u5ba2\u6e80\u8db3\u306e\u6307\u6a19\u6570\u5024\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002\u307e\u305f\u305d\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u4e0a\u3067\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3042\u308c\u3070\u3001\u5c0e\u5165\u691c\u8a0e\u3092\u884c\u306a\u3063\u3066\u3044\u304d\u307e\u3059\u3002\uff08\u203b\u56f33\uff09 <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"2048\" height=\"1788\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-4.png\" alt=\"\" class=\"wp-image-19870\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-4.png 2048w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-4-800x698.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-4-1600x1397.png 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-4-768x671.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-4-1536x1341.png 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><figcaption>\u203b\u56f33\u3000\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure><\/div>\n\n\n\n<p>\u624b\u524d\u5473\u564c\u3067\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u3053\u3067\u5f0a\u793e\u304c\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u3068\u3057\u305f\u3089\u3001\u9867\u5ba2\u63a5\u70b9\u30d5\u30ed\u30f3\u30c8\u3068\u30d0\u30c3\u30af\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u4e21\u9762\u3067\u5168\u4f53\u8a2d\u8a08\u63d0\u6848\u3092\u884c\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3082\u3061\u308d\u3093\u904b\u7528\u306b\u5408\u308f\u305b\u305f\u5f62\u3067\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3084\u4ed6\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u9023\u643a\u958b\u767a\u3084\u3001\u5c0e\u5165\u524d\u30fb\u5c0e\u5165\u6642\u30fb\u5c0e\u5165\u5f8c\u306eCX\u6539\u5584\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3001\u305d\u3057\u3066ROI\u3092\u51fa\u3059\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u63d0\u6848\u3082\u3053\u3053\u306b\u306f\u542b\u307e\u308c\u307e\u3059\u3002\u3082\u3061\u308d\u3093\u5168\u3066\u3092\u540c\u6642\u306b\u4e00\u5ea6\u306b\u306f\u5b9f\u73fe\u3067\u304d\u307e\u305b\u3093\u306e\u3067\u3001CX\u65bd\u7b56\u5b9f\u73fe\u306e\u305f\u3081\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u3072\u304d\u30d5\u30a7\u30fc\u30ba\u3054\u3068\u306b\u5b9f\u65bd\u3059\u3079\u304d\u65bd\u7b56\u3084\u5c0e\u5165\u3059\u3079\u304d\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u7d44\u3093\u3067\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u305d\u3057\u3066\u5168\u4f53\u8a2d\u8a08\u304b\u3089\u4fef\u77b0\u3057\u3066\u3053\u308c\u3089\u306e\u5fc5\u8981\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u30fb\u904b\u7528\u3057\u305f\u5f8c\u306b\u30ec\u30d3\u30e5\u30fc\u3092\u884c\u3044\u307e\u3059\u3002CX\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u306f\u77ed\u671f\u7684\u306b\u306f\u7d50\u679c\u304c\u898b\u3048\u306b\u304f\u3044\u305f\u3081\uff08\u3082\u3061\u308d\u3093\u65bd\u7b56\u306e\u4e2d\u3067\u77ed\u671f\u7684\u306b\u52b9\u679c\u3092\u767a\u63ee\u3059\u308b\u7b87\u6240\u3082\u51fa\u3066\u304f\u308b\u3067\u3057\u3087\u3046\u3002\u305f\u3060\u3057\u5168\u4f53\u306e\u53d6\u308a\u7d44\u307f\u304b\u3089\u3059\u308c\u3070\u90e8\u5206\u6700\u9069\u306a\u7d50\u679c\u3067\u3059\u3057\u3001\u3053\u3053\u3067\u306e\u672c\u6765\u306e\u76ee\u7684\u306e\u9054\u6210\u3068\u306f\u8a00\u3048\u307e\u305b\u3093\u3002\uff09\u3001Step4\u306e\u5bfe\u7b56\u5b9f\u65bd\u3068\u30ec\u30d3\u30e5\u30fc\u306b\u304a\u3044\u3066\u306f\u4e2d\u9577\u671f\u7684\u306b\u898b\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u5c11\u306a\u304f\u3068\u3082\u534a\u5e74\u4ee5\u4e0a\u30011\u5e74\u3042\u308b\u3044\u306f2\u5e74\u306e\u53d6\u308a\u7d44\u307f\u3092\u7d4c\u3066\u30ec\u30d3\u30e5\u30fc\u3092\u884c\u3046\u306e\u304c\u59a5\u5f53\u3060\u3068\u8a00\u3048\u307e\u3059\u3002 <\/p>\n\n\n\n<p>Step4\uff08\u30ec\u30d3\u30e5\u30fc\u30fb\u6539\u5584\uff09\u306b\u304a\u3044\u3066\u306f\u5f53\u521d\u7acb\u3066\u305fKPI\u76ee\u6a19\u306b\u5bfe\u3059\u308b\u7d50\u679c\u3068\u5b9a\u6027\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u306e\u6539\u5584\u70b9\u3092\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30c1\u30fc\u30e0\u3067\u3057\u3063\u304b\u308a\u6d17\u3044\u51fa\u3057\u3092\u884c\u306a\u3063\u305f\u4e0a\u3067\u3001Step1\u3001Step2\u3001Step3\u306b\u7acb\u3061\u8fd4\u308a\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u6c7a\u3081\u307e\u3059\u3002\u3082\u3061\u308d\u3093\u30bc\u30ed\u30d9\u30fc\u30b9\u3067Step1\u304b\u3089\u306e\u5168\u3066\u3092\u30a4\u30c1\u304b\u3089\u884c\u3046\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u306e\u3067\u3001\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u6539\u5584\u70b9\u3092\u7684\u78ba\u306b\u63b4\u3080\u3053\u3068\u306e\u65b9\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p>Step4\u306b\u304a\u3044\u3066\u30ec\u30d3\u30e5\u30fc\u3068\u6b21\u56de\u3078\u306e\u6539\u5584\u70b9\u3092\u6574\u7406\u3067\u304d\u305f\u3089\u3001Step1\u3001Step2\u3001Step3\u3078\u306e\u30b5\u30a4\u30af\u30eb\u3078\u3064\u306a\u3050\uff08\u203b\u56f34\uff09\u3068\u540c\u6642\u306b Step5\u306e\u7d44\u7e54\u30fb\u5b9a\u7740\u5316\u3078\u3064\u306a\u3052\u307e\u3059\u3002 <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-5.jpeg\" alt=\"\" class=\"wp-image-19871\" width=\"256\" height=\"256\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-5.jpeg 1025w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-5-800x800.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-5-300x300.jpeg 300w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-5-768x768.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-5-180x180.jpeg 180w\" sizes=\"(max-width: 256px) 100vw, 256px\" \/><figcaption>\u203b\u56f34\u3000\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure><\/div>\n\n\n\n<p>    <\/p>\n\n\n\n<p id=\"03-cx3\"><br><\/p>\n<h2>\u30a2\u30d7\u30ed\u30fc\u30c1\uff08Step5\uff09\uff1a\u7d44\u7e54\u30fb\u5b9a\u7740\u5316<\/h2>\n\n\n\n<p>\u305d\u3057\u3066Step5\uff08\u7d44\u7e54\u30fb\u5b9a\u7740\u5316\uff09\u306f\u7d44\u7e54\u3078\u3053\u306e\u30b5\u30a4\u30af\u30eb\u3092\u5b9a\u7740\u5316\u3059\u308b\u610f\u5473\u306b\u304a\u3044\u3066\u3068\u3066\u3082\u91cd\u8981\u3067\u3059\u304c\u3001\u5b9f\u306fStep1\u3088\u308a\u524d\u306b\u6e96\u5099\u3092\u884c\u306a\u3063\u3066\u304a\u3044\u305f\u65b9\u304c\u826f\u3044\u6642\u3082\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u306a\u305c\u306a\u3089\u3053\u306eCX\u5411\u4e0a\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u5168\u793e\u6a2a\u65ad\u3067\u53d6\u308a\u7d44\u3080\u5fc5\u8981\u304c\u3042\u308b\u305f\u3081\u3067\u3059\u3002\u30c8\u30c3\u30d7\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3067\u3042\u308bCEO\u3042\u308b\u3044\u306f\u793e\u9577\u304b\u3089\u65e5\u3005\u5b9f\u52d9\u3092\u884c\u3046\u30e1\u30f3\u30d0\u30fc\u306b\u81f3\u308b\u307e\u3067\u3001\u305d\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u306eCX\u5411\u4e0a\u304c\u306a\u305c\u5fc5\u8981\u306a\u306e\u304b\u5168\u793e\u7684\u306b\u7406\u89e3\u3092\u3057\u3066\u521d\u3081\u3066\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u6210\u529f\u3057\u307e\u3059\u3002\uff08\u203b\u56f35\uff09 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"816\" height=\"241\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-6.png\" alt=\"\" class=\"wp-image-19872\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-6.png 816w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-6-800x236.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-6-768x227.png 768w\" sizes=\"(max-width: 816px) 100vw, 816px\" \/><figcaption>\u203b\u56f35 \u5168\u793e\u306b\u304a\u3044\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u4f5c\u6210\u53d6\u308a\u7d44\u307f\u306e\u69d8\u5b50\uff08\u5f0a\u793e\u306eCX\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304b\u3089\uff09<\/figcaption><\/figure>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u306e\u4e8b\u524d\u6e96\u5099\u3068\u3057\u3066\u3001\u7d44\u7e54\u7684\u306b\u4f59\u88d5\u304c\u3042\u308b\u4f01\u696d\u3067\u306fCCO\uff08Chief Customer Officer\uff09\u306e\u3088\u3046\u306a\u6a2a\u65ad\u7684\u306a\u5f79\u5272\u3092\u5b9a\u3081\u308b\u306e\u304c\u7406\u60f3\u7684\u3067\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u5c11\u306a\u304f\u3068\u3082CX\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30ea\u30fc\u30c0\u30fc\u3092\u5b9a\u3081\u3066\u63a8\u9032\u8005\u306e\u8cac\u4efb\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u30ea\u30fc\u30c0\u30fc\u306e\u5f79\u5272\u3068\u3057\u3066\u5177\u4f53\u7684\u306b\u306fVOC\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3001VOC\u7d71\u5408\u3068\u53ef\u8996\u5316\u5206\u6790\u3001\u53ce\u76ca\u8ca2\u732e\u306e\u305f\u3081\u306e\u65bd\u7b56\u7acb\u6848\u3068ROI\u306e\u7b97\u51fa\u3001\u65bd\u7b56\u5b9f\u884c\u3068\u52b9\u679c\u6e2c\u5b9a\u3001\u305d\u3057\u3066\u8a55\u4fa1\u307e\u3067\u3092\u5b9f\u884c\u3057\u3001\u56f34\u306e\u30b5\u30a4\u30af\u30eb\u3092\u4f5c\u308a\u51fa\u3057\u3001\u7d44\u7e54\u3078\u306e\u5b9a\u7740\u5316\u3092\u56f3\u308b\u3053\u3068\u3067\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"2048\" height=\"748\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-7.jpeg\" alt=\"\" class=\"wp-image-19874\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-7.jpeg 2048w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-7-800x292.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-7-1600x584.jpeg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-7-768x281.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-7-1536x561.jpeg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/figure>\n\n\n\n<p 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title=\"\">\u306a\u305c\u4ecaCX\uff08\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\uff09\u5411\u4e0a\u306b\u6ce8\u76ee\u3059\u3079\u304d\u306a\u306e\u304b<\/a>\u300d\u306e\u5192\u982d\u3067\u3001\u300cROI\u3092\u660e\u78ba\u306b\u51fa\u3057\u3065\u3089\u3044\u305f\u3081\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3092\u7d0d\u5f97\u3055\u305b\u308b\u307b\u3069\u306e\u6295\u8cc7\u5224\u65ad\u304c\u96e3\u3057\u3044\u300d\u3068\u8ff0\u3079\u305f\u306e\u306f\u3053\u308c\u304c\u80cc\u666f\u306b\u3042\u308a\u307e\u3059\u3002 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<\/a>\n","protected":false},"excerpt":{"rendered":"<p>\u3053\u306e\u8a18\u4e8b\u306f\u3001\u682a\u5f0f\u4f1a\u793e\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u304c\u904b\u55b6\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/p>\n","protected":false},"author":51,"featured_media":19873,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[156,17],"tags":[88,97,83],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/19866"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=19866"}],"version-history":[{"count":15,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/19866\/revisions"}],"predecessor-version":[{"id":19959,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/19866\/revisions\/19959"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/19873"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=19866"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=19866"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=19866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}