{"id":19933,"date":"2024-08-29T10:00:00","date_gmt":"2024-08-29T01:00:00","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=19933"},"modified":"2024-08-29T11:44:20","modified_gmt":"2024-08-29T02:44:20","slug":"cx_customersuccess","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/trend\/cx_customersuccess\/","title":{"rendered":"CX\u5411\u4e0a\u306b\u5fc5\u8981\u3068\u3055\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u3068\u306f"},"content":{"rendered":"\n<p>CX\uff08\u9867\u5ba2\u4f53\u9a13\uff0f\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\uff09\u306f\u9867\u5ba2\u3068\u306e\u4e2d\u9577\u671f\u7684\u306a\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u7bc9\u304d\u4e0a\u3052\u3001\u751f\u6daf\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u3092\u9ad8\u3081\u3001\u4f01\u696d\u306e\u53ce\u76ca\u306b\u76f4\u63a5\u7684\u306b\u8ca2\u732e\u3059\u308b\u305f\u3081\u3001\u91cd\u8981\u8996\u3059\u308b\u65b9\u304c\u5897\u3048\u3066\u304d\u305f\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>CX\u5411\u4e0a\u306f\u3001\u7c21\u5358\u306b\u6210\u679c\u304c\u51fa\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u9577\u671f\u7684\u306a\u6d3b\u52d5\u3068\u306a\u308b\u305f\u3081\u3001\u6295\u8cc7\u52b9\u679c\u3092\u51fa\u3059\u305f\u3081\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u7b56\u5b9a\u3084\u30d1\u30fc\u30c8\u30ca\u30fc\u9078\u3073\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u60c5\u5831\u53ce\u96c6\u304b\u3089\u7d44\u7e54\u5316\u30fb\u5b9a\u7740\u5316\u307e\u3067\u53d6\u308a\u7d44\u307f\u5168\u822c\u3092\u30ab\u30d0\u30fc\u3059\u308b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u304c\u5fc5\u8981\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5f53\u8a18\u4e8b\u3067\u306f\u3001CX\u5411\u4e0a\u306b\u5c0e\u304f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3>\u76ee\u6b21<\/h3>\n\n\n\n<ul>\n<li><a href=\"#01-cx_cs\">CX\u5411\u4e0a\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u306e\u91cd\u8981\u6027<\/a><\/li>\n<li><a href=\"#02-cx_cs\">CX\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u3068\u306f<\/a><\/li>\n<li><a href=\"#03-cx_cs\">CX\u5411\u4e0a\u306b\u5c0e\u304f\u30e2\u30d3\u30eb\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc<\/a><\/li>\n<\/ul>\n\n\n\n<p 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class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1600\" height=\"583\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-2-1-1600x583.png\" alt=\"\" class=\"wp-image-19875\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-2-1-1600x583.png 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-2-1-800x292.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-2-1-768x280.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-2-1-1536x560.png 1536w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19866-2-1.png 2000w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p>\u8a73\u3057\u304f\u306f\u3001\u3010<a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/cx_3steps_1\/\">CX\u5411\u4e0a\u306e3\u30b9\u30c6\u30c3\u30d7<\/a>\u3011\u3010<a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/enhance_cx_2\/\" title=\"\">CX\uff08\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\uff09\u5411\u4e0a\u3092\u6210\u529f\u306b\u5c0e\u304f\u30a2\u30d7\u30ed\u30fc\u30c1<\/a>\u3011\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u306e\u91cd\u8981\u6027<\/h3>\n\n\n\n<p>CX\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u306f\u4e00\u671d\u4e00\u5915\u3067\u6210\u679c\u304c\u51fa\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u77ed\u671f\u7684\u306b\u6210\u679c\u3092\u51fa\u3057\u305f\u3044\u3068\u601d\u308f\u308c\u308b\u65b9\u3082\u591a\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001CX\u5411\u4e0a\u306e\u53d6\u308a\u7d44\u307f\u306f\u4f01\u696d\u306b\u3068\u3063\u3066\u9577\u671f\u7684\u306a\u6d3b\u52d5\u3068\u306a\u308b\u305f\u3081\u3001\u6295\u8cc7\u52b9\u679c\u3092\u51fa\u3059\u305f\u3081\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u7b56\u5b9a\u3084\u30d1\u30fc\u30c8\u30ca\u30fc\u9078\u5b9a\u304c\u671b\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u306e\u51fa\u756a\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u9867\u5ba2\u306e\u6210\u529f\u4f53\u9a13\u306e\u6700\u5927\u5316\u3092\u76ee\u7684\u306b\u3001\u81ea\u793e\u306e\u5546\u54c1\u3092\u8cfc\u5165\u30fb\u5951\u7d04\u3057\u305f\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3001\u9867\u5ba2\u304c\u5b9f\u73fe\u3057\u305f\u3044\u3068\u601d\u3063\u3066\u3044\u308b\u3053\u3068\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u7a4d\u6975\u7684\u306b\u50cd\u304d\u304b\u3051\u308b\u5f79\u5272\u3092\u62c5\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>CX\u5411\u4e0a\u306e\u305f\u3081\u306b\u306f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5206\u6790\u304b\u3089\u59cb\u3081\u3001\u5168\u4f53\u8a2d\u8a08\u3001\u6539\u5584\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u56de\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u5fc5\u8981\u306a\u305f\u3081\u3001CX\u5411\u4e0a\u306e\u305f\u3081\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u5168\u822c\u3092\u652f\u63f4\u3067\u304d\u308b\u3088\u3046\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308bIT\u30d9\u30f3\u30c0\u30fc\u3067\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u90e8\u9580\u304c\u5897\u3048\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f01\u696d\u3054\u3068\u306bCX\u306e\u73fe\u72b6\u3084\u6c42\u3081\u308b\u3053\u3068\u306f\u7570\u306a\u308b\u305f\u3081\u3001\u305d\u308c\u305e\u308c\u306b\u9069\u3057\u305f\u7d30\u3084\u304b\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u304c\u91cd\u8981\u306b\u306a\u3063\u3066\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p 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Division\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c7\u30a3\u30d3\u30b8\u30e7\u30f3\uff09\u300d\u3068\u3057\u3066\u72ec\u7acb\u3057\u3001\u6709\u511f\u306e\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc\u3092\u8a2d\u3051\u3001\u5951\u7d04\u524d\u6bb5\u968e\u304b\u3089\u5c0e\u5165\u5f8c\u306b\u81f3\u308b\u307e\u3067\u3001\u624b\u539a\u3044\u652f\u63f4\u3092\u884c\u3048\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002CX\u3092\u5411\u4e0a\u3055\u305b\u308b\u4f34\u8d70\u578b\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc\uff09\u306f\u3001\u7d99\u7d9a\u738799\uff05\u4ee5\u4e0a\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1573\" height=\"714\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs2.png\" alt=\"\" class=\"wp-image-19938\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs2.png 1573w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs2-800x363.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs2-768x349.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs2-1536x697.png 1536w\" sizes=\"(max-width: 1573px) 100vw, 1573px\" \/><figcaption>\u203b 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class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1588\" height=\"679\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs.png\" alt=\"\" class=\"wp-image-19939\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs.png 1588w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs-800x342.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs-768x328.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs-1536x657.png 1536w\" sizes=\"(max-width: 1588px) 100vw, 1588px\" \/><figcaption>\u203b\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u304c\u76ee\u6307\u3059\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u304a\u5ba2\u3055\u307e\u306e\u8ab2\u984c\u3084\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u304a\u5ba2\u3055\u307e\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u89e3\u6c7a\u65b9\u6cd5\u3092\u63d0\u793a\u3057\u3001\u9069\u5207\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u3044\u3053\u306a\u3057\u3066\u3044\u305f\u3060\u304d\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u304a\u5ba2\u3055\u307e\u304c\u6210\u529f\u3059\u308b\u3053\u3068\u3067\u6211\u3005\u3082\u6210\u529f\u3059\u308b\u3068\u3044\u3046\u3001Win-Win\u306e\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u3055\u307e\u306e\u6210\u529f\u3068\u306f\u3001\u5f53\u793e\u306e\u88fd\u54c1\u3092\u6d3b\u7528\u3057\u3066\u304a\u5ba2\u3055\u307e\u304c\u671b\u3080\u6210\u679c\u3092\u9054\u6210\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u76ee\u6a19\u306f\u52b9\u7387\u306e\u5411\u4e0a\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u58f2\u4e0a\u5897\u52a0\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306a\u3069\u591a\u5c90\u306b\u308f\u305f\u308a\u3001\u6700\u7d42\u7684\u306b\u306f\u304a\u5ba2\u3055\u307e\u306eROI\u3092\u6700\u5927\u5316\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p id=\"03-cx_cs\"><br><\/p>\n\n\n\n<h2>CX\u5411\u4e0a\u306b\u5c0e\u304f\u30e2\u30d3\u30eb\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc<\/h2>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30dd\u30fc\u30c8\u3067\u4f01\u696d\u3092\u6210\u529f\u306b\u5c0e\u304f\u305f\u3081\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u308b\u4f34\u8d70\u578b\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc\uff09\u3092\u6574\u3048\u3066\u304a\u308a\u3001\u5c0e\u5165\u524d\u304b\u3089\u5c0e\u5165\u5f8c\u307e\u3067\u306e\u5168\u30d5\u30a7\u30fc\u30ba\u3092\u652f\u63f4\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1576\" height=\"694\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs3.png\" alt=\"\" class=\"wp-image-19937\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs3.png 1576w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs3-800x352.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs3-768x338.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs3-1536x676.png 1536w\" sizes=\"(max-width: 1576px) 100vw, 1576px\" \/><figcaption>\u203b \u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure>\n\n\n\n<p>2024\u5e746\u6708\u3088\u308a\u4ee5\u4e0b\u306e4\u3064\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u5237\u65b0\u3057\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u304a\u5ba2\u3055\u307e\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u5f62\u306b\u5408\u308f\u305b\u305f\u67d4\u8edf\u306a\u5bfe\u5fdc\u3084\u5b9a\u7740\u5316\u652f\u63f4\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h3>\uff11\uff0e\u4f34\u8d70\u578b\u5c0e\u5165\u524d\u30a2\u30bb\u30b9\u30e1\u30f3\u30c8<\/h3>\n\n\n\n<p>\u73fe\u72b6\u7406\u89e3\u3084\u3001\u30ea\u30d7\u30ec\u30a4\u30b9\u6642\u306e\u5c0e\u5165\u524d\u306e\u30b7\u30ca\u30ea\u30aa\u69cb\u7bc9\u30fb\u904b\u7528\u6700\u9069\u5316\u306a\u3069\u3001\u5c0e\u5165\u6642\u306e\u4e0d\u660e\u70b9\u3092\u660e\u78ba\u5316\u3057\u904b\u7528\u52b9\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u30d7\u30e9\u30f3\u3067\u3059\u3002\u300c\u73fe\u72b6\u3092\u3069\u3046\u6539\u5584\u3059\u308c\u3070\u3044\u3044\u304b\u6559\u3048\u3066\u307b\u3057\u3044\u300d\u306b\u5fdc\u3048\u3001\u8981\u4ef6\u5b9a\u7fa9\u304b\u3089\u696d\u52d9\u8a2d\u8a08\u307e\u3067\u884c\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3>\uff12\uff0e\u5c0e\u5165\u652f\u63f4\u30d7\u30e9\u30f3<\/h3>\n\n\n\n<p>\u52b9\u679c\u7684\u306a\u88fd\u54c1\u904b\u7528\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u3001\u69cb\u7bc9\u4f5c\u696d\u3092\u5168\u9762\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30d7\u30e9\u30f3\u3067\u3059\u3002\u8981\u4ef6\u306e\u64e6\u308a\u5408\u308f\u305b\u304b\u3089\u59cb\u307e\u308a\u3001\u30b7\u30ca\u30ea\u30aa\u8a2d\u8a08\u3001\u69cb\u7bc9\u3001\uff08Visual IVR\u306e\u5834\u5408\uff09\u30c7\u30b6\u30a4\u30f3\u8a2d\u5b9a\u3084\u30e2\u30c3\u30af\u3092\u4f7f\u3063\u305f\u69cb\u7bc9\u72b6\u6cc1\u306e\u5171\u6709\u3001\u5c0e\u5165\u30c6\u30b9\u30c8\u3092\u652f\u63f4\u3057\u3001\u5c0e\u5165\u306e\u4e00\u9023\u306e\u6d41\u308c\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3>\uff13\uff0e\u5b9a\u7740\u5316\u652f\u63f4\u30fb\u904b\u7528\u6539\u5584\u30b5\u30dd\u30fc\u30c8<\/h3>\n\n\n\n<p>\u5b9a\u7740\u5316\u652f\u63f4\u3067\u306f\u3001\u5c0e\u5165\u76f4\u5f8c\u306e\u65e9\u671f\u5b9a\u7740\u5316\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u9694\u9031\u306e\u5b9a\u4f8b\u4f1a\u3067\u3001\u81ea\u8d70\u306b\u5fc5\u8981\u306a\u64cd\u4f5c\u65b9\u6cd5\u3084\u96c6\u8a08\u65b9\u6cd5\u3092\u8ab2\u984c\u3068\u3057\u305f\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u5b9f\u65bd\u3057\u3001\u81ea\u8d70\u3067\u304d\u308b\u4f53\u5236\u3092\u6574\u3048\u308b\u306e\u306b\u5f79\u7acb\u3064\u30d7\u30e9\u30f3\u3067\u3059\u3002\u904b\u7528\u6539\u5584\u30b5\u30dd\u30fc\u30c8\u3067\u306f\u3001\u904b\u7528\u72b6\u6cc1\u306e\u5206\u6790\u3001\u6539\u5584\u7b56\u306e\u7acb\u6848\u3001QA\u3084\u30b7\u30ca\u30ea\u30aa\u6539\u4fee\u307e\u3067\u5c02\u5c5e\u30b9\u30bf\u30c3\u30d5\u304c\u30ed\u30b0\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u305f\u4e0a\u3067\u3001CX\u5411\u4e0a\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3>\uff14\uff0e\u3042\u3093\u3057\u3093\u30b5\u30dd\u30fc\u30c8<\/h3>\n\n\n\n<p>\u88fd\u54c1\u306e\u64cd\u4f5c\u65b9\u6cd5\u306b\u95a2\u3059\u308b\u8cea\u554f\u3084\u7279\u5b9a\u306e\u4e8b\u8c61\u3092\u57fa\u306b\u3057\u305f\u8a2d\u5b9a\u30fb\u52d5\u4f5c\u78ba\u8a8d\u306a\u3069\u3001\u304a\u5ba2\u3055\u307e\u306e\u74b0\u5883\u3084\u8a2d\u5b9a\u5185\u5bb9\u3092\u7406\u89e3\u3057\u305f\u4e0a\u3067\u56de\u7b54\u304c\u5fc5\u8981\u306a\u8cea\u554f\u3082\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u5c02\u7528\u76f8\u8ac7\u7a93\u53e3\u3092\u901a\u3057\u3066\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306b\u76f4\u63a5\u8cea\u554f\u3067\u304d\u308b\u4f53\u5236\u304c\u6574\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3>\u30c7\u30fc\u30bf\u9023\u643a\u306b\u3088\u308bCX\u306e\u3055\u3089\u306a\u308b\u5411\u4e0a\u3092\u652f\u63f4<\/h3>\n\n\n\n<p>\u4ee5\u4e0a4\u3064\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306b\u52a0\u3048\u3066\u3001\u500b\u5225\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u3001\u30c7\u30fc\u30bf\u9023\u643a\u306b\u3088\u308bCX\u306e\u3055\u3089\u306a\u308b\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002CRM\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3084\u751f\u6210AI\u3068\u306e\u9023\u643a\u3092\u5b9f\u73fe\u3057\u3001\u696d\u52d9\u8981\u4ef6\u306b\u5408\u308f\u305b\u305f\u6d3b\u7528\u30b7\u30fc\u30f3\u3092\u63d0\u6848\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1482\" height=\"736\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs5.png\" alt=\"\" class=\"wp-image-19935\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs5.png 1482w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs5-800x397.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/cx_cs5-768x381.png 768w\" sizes=\"(max-width: 1482px) 100vw, 1482px\" \/><figcaption>\u203b \u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure>\n\n\n\n<h3>\u4e8b\u696d\u6210\u9577\u306b\u8ca2\u732e\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc\u3078<\/h3>\n\n\n\n<p>\u6700\u5f8c\u306b\u3001\u4eca\u5f8c\u306e\u5c55\u958b\u306b\u5411\u3051\u3066Customer Success Division\u9577\u306e\u6cb3\u7530\u5927\u4ecb\u306b\u8a71\u3092\u805e\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u300c\u5b9a\u7740\u5316\u652f\u63f4\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc\u306b\u3088\u308a\u304a\u5ba2\u3055\u307e\u306b\u4f34\u8d70\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u55b6\u696d\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u4e00\u6c17\u901a\u8cab\u578b\u306e\u7dcf\u5408\u7684\u306a\u9867\u5ba2\u8ab2\u984c\u306e\u89e3\u6c7a\u3092\u76ee\u6307\u3057\u307e\u3059\u3002\u540c\u6642\u306b\u3001\u30b5\u30dd\u30fc\u30c8\u30b5\u30a4\u30c8\u306e\u52d5\u753b\u3084\u30c7\u30e2\u3001MooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u3092\u7528\u3044\u305f\u30b5\u30b8\u30a7\u30b9\u30c8\u6a5f\u80fd\u306b\u3088\u308bFAQ\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u5229\u6d3b\u7528\u306a\u3069\u306e\u304a\u5ba2\u3055\u307e\u81ea\u8d70\u578b\u306e\u30c6\u30c3\u30af\u30bf\u30c3\u30c1\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002\u307e\u305f\u3001\u5229\u7528\u30c7\u30fc\u30bf\u306a\u3069\u304b\u3089\u88fd\u54c1\u5229\u7528\u306e\u6700\u9069\u89e3\u3092\u63a2\u6c42\u3057\u3001\u6ce8\u529b\u3057\u3066\u3044\u308b\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3082\u5f37\u5316\u3057\u3001\u3088\u308a\u304a\u5ba2\u3055\u307e\u306e\u4e8b\u696d\u6210\u9577\u306b\u8ca2\u732e\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc\u3078\u9032\u5316\u3055\u305b\u3066\u3044\u304d\u307e\u3059\u300d<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2>CX\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u306b\u3064\u3044\u3066<\/h2>\n\n\n\n\n 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<\/a>\n\n\n\n<p><strong>\u30e2\u30d3\u30eb\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc\u306b\u3064\u3044\u3066\u8a73\u7d30\u3092\u304a\u805e\u304d\u3057\u305f\u3044\u65b9\u306f\u3001\u4e0b\u8a18\u3088\u308a\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/go.mobilus.co.jp\/l\/843543\/2020-02-24\/cht5y\" title=\"\">\u304a\u554f\u3044\u5408\u308f\u305b\u30fb\u3054\u76f8\u8ac7\u30d5\u30a9\u30fc\u30e0\u3078<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CX\uff08\u9867\u5ba2\u4f53\u9a13\uff0f\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\uff09\u306f\u9867\u5ba2\u3068\u306e\u4e2d\u9577\u671f\u7684\u306a\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u7bc9\u304d\u4e0a\u3052\u3001\u751f\u6daf\u4fa1<\/p>\n","protected":false},"author":32,"featured_media":19934,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[156,17],"tags":[88,95,83],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/19933"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=19933"}],"version-history":[{"count":7,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/19933\/revisions"}],"predecessor-version":[{"id":19952,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/19933\/revisions\/19952"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/19934"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=19933"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=19933"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=19933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}