{"id":19970,"date":"2024-09-27T10:00:00","date_gmt":"2024-09-27T01:00:00","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=19970"},"modified":"2025-01-09T11:30:52","modified_gmt":"2025-01-09T02:30:52","slug":"cx_3steps_2","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/cx\/cx_3steps_2\/","title":{"rendered":"CX\u5411\u4e0a\u306e3\u30b9\u30c6\u30c3\u30d7\u3000Step2\uff1aCX\u5411\u4e0a\u6226\u7565\u306e\u30b4\u30fc\u30eb\u3092\u8a2d\u8a08\u3059\u308b"},"content":{"rendered":"\n<p>\u30b9\u30c6\u30c3\u30d71\u306b\u7d9a\u304d\u3001CX\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e2\u3064\u76ee\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u672c\u30b3\u30e9\u30e0\u3067\u306fCX\u5411\u4e0a\u3092\u300cStep1\uff1a\u73fe\u72b6\u306eCX\u3092\u77e5\u308b\u300d\u3001\u300cStep2\uff1aCX\u5411\u4e0a\u6226\u7565\u306e\u30b4\u30fc\u30eb\u3092\u8a2d\u8a08\u3059\u308b\u300d\u3001\u300cStep3\uff1a\u6539\u5584\u6d3b\u52d5\u300d\u30683\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u5206\u985e\u3057\uff08\u56f31\uff09\u3001\u5404\u30b9\u30c6\u30c3\u30d7\u306e\u76ee\u6a19\u3068\u305d\u306e\u5bfe\u51e6\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac\u3059\u308b\u3068\u5171\u306b\u3001\u305d\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u9069\u5207\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u306b\u3064\u3044\u3066\u3082\u6848\u5185\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002\u73fe\u72b6\u7406\u89e3\u30fb\u76ee\u6a19\u8a2d\u5b9a\u30fb\u6539\u5584\u6d3b\u52d5\u3092\u6b63\u3057\u304f\u7406\u89e3\u3057\u5b9f\u8df5\u3059\u308b\u3053\u3068\u3067\u4fa1\u5024\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u306e\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002 <\/p>\n\n\n\n<p>\u30b7\u30ea\u30fc\u30ba2\u3064\u76ee\u3068\u306a\u308b\u300cStep2\uff1aCX\u5411\u4e0a\u6226\u7565\u306e\u30b4\u30fc\u30eb\u3092\u8a2d\u8a08\u3059\u308b\u300d\u3067\u306f\u3001CX\u5411\u4e0a\u306e\u6210\u679c\u3092\u78ba\u5b9f\u306b\u5f15\u304d\u51fa\u3059\u305f\u3081\u306e\u6307\u6a19\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u300cStep1\uff1a\u73fe\u72b6\u306eCX\u3092\u77e5\u308b\u300d\u306f<a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/cx_3steps_1\">\u3053\u3061\u3089<\/a>\u3001\u300cStep3\uff1a\u6539\u5584\u6d3b\u52d5\u300d\u306f<a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/cx_3steps_3\">\u3053\u3061\u3089<\/a>\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"2048\" height=\"498\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-2.png\" alt=\"\" class=\"wp-image-20133\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-2.png 2048w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-2-800x195.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-2-1600x389.png 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-2-768x187.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-2-1536x374.png 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><figcaption class=\"wp-element-caption\">\u203b\u56f31\u3000\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure>\n\n\n\n<p>   \uff1c\u57f7\u7b46\u8005\u7d39\u4ecb\uff1e <br> \u5927\u677e\u3000\u7950\u5b50\uff08\u304a\u304a\u307e\u3064\u3000\u3086\u3046\u3053\uff09 <br>COCO\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3000\u4ee3\u8868 <\/p>\n\n\n\n<p>\u5927\u624bBPO\u306714\u5e74\u9593\u3001\u904b\u55b6\u304a\u3088\u3073\u7acb\u3061\u4e0a\u3052\/\u6539\u5584\u652f\u63f4\u306b\u5f93\u4e8b\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304b\u3089SV\/\u54c1\u8cea\u7ba1\u7406\u8005\u30fb\u30bb\u30f3\u30bf\u30fc\u9577\u30fbPM\u307e\u3067\u6570\u591a\u304f\u306e\u73fe\u5834\u7d4c\u9a13\u3092\u7a4d\u3080\u30022012\u5e74\u304b\u3089\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e16\u754c\u6a19\u6e96\u898f\u683c\u3067\u3042\u308b\u300cCOPC\u300d\u306e\u76e3\u67fb\u54e1\u30fb\u7814\u4fee\u8b1b\u5e2b\u3068\u3057\u3066\u3001\u306e\u307950\u793e\u4ee5\u4e0a\u30012,000\u4eba\u4ee5\u4e0a\u306e\u76e3\u67fb\u304a\u3088\u3073\u7814\u4fee\u306b\u643a\u308f\u308b\u30022022\u5e74\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c02\u9580\u306e\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u4f1a\u793e\u3068\u3057\u3066COCO\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3092\u8a2d\u7acb\u3002\u904b\u55b6\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u306e\u307b\u304b\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5c0e\u5165\u306b\u4f34\u3046\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6700\u9069\u30c7\u30b6\u30a4\u30f3\u8a2d\u8a08\u652f\u63f4\u3092\u884c\u3063\u3066\u3044\u308b <\/p>\n\n\n\n<h2>\u76ee\u6b21 <\/h2>\n\n\n\n<ul><li><a href=\"#01-cx1\">\u30b3\u30e9\u30e0\u3000Step2\uff1aCX\u5411\u4e0a\u6226\u7565\u306e\u30b4\u30fc\u30eb\u3092\u8a2d\u8a08\u3059\u308b<\/a><\/li><li><a href=\"#02-cx2\">\u5c0e\u5165\u76f4\u5f8c\u304b\u3089\u5229\u7528\u3067\u304d\u308b\u652f\u63f4\u30b5\u30dd\u30fc\u30c8\u3092\u6d3b\u7528\u3059\u308b<\/a><\/li><\/ul>\n\n\n\n<p class=\"has-text-align-center has-background\" style=\"background-color:#f3f6f8\"><meta charset=\"utf-8\">\u300cCX\u3092\u5411\u4e0a\u3055\u305b\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u89e3\u8aacBOOK\u306ePDF\u306f<br>\u3053\u3061\u3089\u304b\u3089\u3082\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"is-horizontal is-content-justification-center is-layout-flex wp-container-1 wp-block-buttons custom-buttons-01\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/mobilus.co.jp\/lab\/report\/customersuccess-cx\/\" style=\"background-color:#2a7f62\"><meta charset=\"utf-8\">\u3053\u306e\u8cc7\u6599PDF\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a><\/div>\n<\/div>\n\n\n\n<p id=\"01-cx1\"><br><\/p>\n<h2>Step2 \uff1a CX\u5411\u4e0a\u6226\u7565\u306e\u30b4\u30fc\u30eb\u3092\u8a2d\u8a08\u3059\u308b<\/h2>\n\n\n\n<p>\u30b9\u30c6\u30c3\u30d72\u3067\u306f\u3001CX\u5411\u4e0a\u6226\u7565\u306b\u304a\u3051\u308b\u30b4\u30fc\u30eb\u8a2d\u8a08\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<h3>Q2 \uff1a CX\u5411\u4e0a\u3092\u3069\u306e\u3088\u3046\u306b\u6e2c\u5b9a\u3059\u308b\u306e\u304b\uff1f <\/h3>\n\n\n\n<p>CX\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306f\u3001\u591a\u304f\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u8ab2\u984c\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u4f55\u3092\u9054\u6210\u3059\u308c\u3070CX\u304c\u5411\u4e0a\u3057\u305f\u3068\u8a00\u3048\u308b\u306e\u304b\u3092\u660e\u78ba\u306b\u3057\u306a\u3044\u307e\u307e\u9032\u3081\u308b\u3068\u3001\u671f\u5f85\u3059\u308b\u7d50\u679c\u304c\u5f97\u3089\u308c\u305a\u3001\u5931\u6557\u306b\u7d42\u308f\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c0e\u5165\u304c\u76ee\u7684\u5316\u3057\u3001\u5c0e\u5165\u305d\u306e\u3082\u306e\u3092CX\u5411\u4e0a\u3068\u8aa4\u89e3\u3057\u3001\u5931\u6557\u306b\u6c17\u4ed8\u304b\u306a\u3044\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002 <\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001<strong>CX\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u6210\u529f\u57fa\u6e96\u3092\u4e8b\u524d\u306b\u5b9a\u3081\u3001\u5ba2\u89b3\u7684\u304b\u3064\u5b9a\u91cf\u7684\u306a\u6570\u5024\u3067\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002CX\u3092\u6e2c\u308b\u6307\u6a19\u306b\u306f\u3001\u7dcf\u5408\u7684\u306a\u3082\u306e\u3068\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u5358\u4f4d\u306e\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002<\/strong> <\/p>\n\n\n\n<p>\u7dcf\u5408\u7684\u306a\u6307\u6a19\u3068\u3057\u3066\u306f\u3001NPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08\u56f32\uff09\uff09\u3001LTV\uff08\u30e9\u30a4\u30d5\u30bf\u30a4\u30e0\u30d0\u30ea\u30e5\u30fc\uff09\u3001\u7d99\u7d9a\u7387\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002NPS\u306f\u304a\u5ba2\u3055\u307e\u304c\u3069\u308c\u307b\u3069\u4ed6\u8005\u306b\u81ea\u793e\u3092\u304a\u3059\u3059\u3081\u3057\u305f\u3044\u304b\u3092\u793a\u3057\u3001LTV\u306f\u304a\u5ba2\u3055\u307e\u304c\u81ea\u793e\u306b\u3082\u305f\u3089\u3059\u7dcf\u5229\u76ca\u3092\u8a08\u7b97\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u7d99\u7d9a\u7387\u306f\u304a\u5ba2\u3055\u307e\u304c\u9577\u671f\u9593\u306b\u308f\u305f\u3063\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u7d9a\u3051\u308b\u5272\u5408\u3092\u793a\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u4e00\u65b9\u3001\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u5358\u4f4d\uff08\u53d6\u5f15\u3054\u3068\uff09\u306eCX\u6307\u6a19\u3068\u3057\u3066\u306f\u3001CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08\u56f32\uff09\uff09\u3084CES\uff08\u9867\u5ba2\u52aa\u529b\u30b9\u30b3\u30a2\uff09\u304c\u9069\u3057\u3066\u3044\u307e\u3059\u3002CSAT\u306f\u53d6\u5f15\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u3001CES\u306f\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306b\u304b\u3051\u305f\u52b4\u529b\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"2048\" height=\"1050\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-3.jpeg\" alt=\"\" class=\"wp-image-20134\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-3.jpeg 2048w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-3-800x410.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-3-1600x820.jpeg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-3-768x394.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-3-1536x788.jpeg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><figcaption class=\"wp-element-caption\">\u203b\u56f32\u3000\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure>\n\n\n\n<p> <strong>\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u5358\u4f4d\u3067\u306e\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u7a4d\u307f\u91cd\u306d\u308b\u3053\u3068\u3067\u3001\u6700\u7d42\u7684\u306b\u306f\u7dcf\u5408\u7684\u306aCX\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/strong>\u3053\u306e\u305f\u3081\u3001<strong>\u7dcf\u5408\u7684\u306a\u6307\u6a19\u3068\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u5358\u4f4d\u306e\u6307\u6a19\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/strong>\u305d\u306e\u969b\u3001\u3069\u306e\u6307\u6a19\u3092\u3069\u306e\u3088\u3046\u306b\u6e2c\u5b9a\u3057\u3001\u8ab0\u304c\u7ba1\u7406\u3059\u308b\u306e\u304b\u3092\u4e8b\u524d\u306b\u6c7a\u3081\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5c0e\u5165\u5f8c\u306b\u6307\u6a19\u3092\u624b\u63a2\u308a\u3067\u6e2c\u5b9a\u3057\u3088\u3046\u3068\u3057\u3066\u3082\u3001\u610f\u56f3\u3057\u305f\u6570\u5024\u304c\u5f97\u3089\u308c\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308b\u304b\u3089\u3067\u3059\u3002<strong>\u4e8b\u524d\u306bKPI\u3092\u8a2d\u8a08\u3057\u3001\u7ba1\u7406\u8005\u306e\u7406\u89e3\u3068\u6e96\u5099\u3092\u6574\u3048\u308b\u3053\u3068\u3067\u3001CX\u5411\u4e0a\u306e\u6210\u679c\u3092\u78ba\u5b9f\u306b\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/strong> <\/p>\n\n\n\n<p id=\"02-cx2\"><br><\/p>\n<h2>\u5c0e\u5165\u76f4\u5f8c\u304b\u3089\u5229\u7528\u3067\u304d\u308b\u652f\u63f4\u30b5\u30dd\u30fc\u30c8\u3092\u6d3b\u7528\u3059\u308b<\/h2>\n\n\n\n<p>CX\u5411\u4e0a\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u5c0e\u5165\u76f4\u5f8c\u304b\u3089\u30bf\u30a4\u30e0\u30e9\u30b0\u306a\u304f\u6210\u679c\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u9375\u3068\u306a\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u30e2\u30d3\u30eb\u30b9\u304c\u304a\u3059\u3059\u3081\u3057\u305f\u3044\u306e\u306f\u3001\u300c\u5b9a\u7740\u5316\u652f\u63f4\u30b5\u30dd\u30fc\u30c8\u300d\u3068\u300c\u3042\u3093\u3057\u3093\u30b5\u30dd\u30fc\u30c8\u300d\u3067\u3059\u3002 <\/p>\n\n\n\n<h3>\u300c\u5b9a\u7740\u5316\u652f\u63f4\u300d\u3068\u306f <\/h3>\n\n\n\n<p><strong>\u5c0e\u5165\u76f4\u5f8c\u306e\u65e9\u671f\u5b9a\u7740\u5316\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059<\/strong>\u3002\u9694\u9031\u306e\u5b9a\u4f8b\u4f1a\u3067\u3001\u5b89\u5b9a\u3057\u305f\u904b\u55b6\u306b\u5fc5\u8981\u306a\u88fd\u54c1\u306e\u64cd\u4f5c\u65b9\u6cd5\u3084\u96c6\u8a08\u65b9\u6cd5\u3092\u8ab2\u984c\u3068\u3057\u305f\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u5b9f\u65bd\u3057\u3001\u81ea\u8d70\u3067\u304d\u308b\u4f53\u5236\u3092\u6574\u3048\u308b\u306e\u306b\u5f79\u7acb\u3064\u30d7\u30e9\u30f3\u3067\u3059\u3002\u6bce\u6708\u306eKPI\u7c21\u6613\u30ec\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u304a\u3088\u3073\u5f0a\u793e\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u3078\u76f4\u63a5\u3054\u8cea\u554f\u3044\u305f\u3060\u3051\u308b\u4f53\u5236\u3092\u6574\u3048\u3066\u3044\u307e\u3059\u3002\u6700\u65b0\u306e\u72b6\u6cc1\u3092\u5e38\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u7591\u554f\u70b9\u306e\u65e9\u671f\u89e3\u6d88\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u7ba1\u7406\u8005\u3055\u307e\u306e\u30b9\u30ad\u30eb\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\uff08\u56f33\uff09\u3002\n<\/p>\n\n\n\n<h3> \u300c\u3042\u3093\u3057\u3093\u30b5\u30dd\u30fc\u30c8\u300d\u3068\u306f <\/h3>\n\n\n\n<p><strong>\u88fd\u54c1\u306e\u6a5f\u80fd\u3084\u64cd\u4f5c\u65b9\u6cd5\u306b\u3064\u3044\u3066\u62c5\u5f53\u8005\u3078\u76f4\u63a5\u3054\u8cea\u554f\u3084\u3001\u904b\u7528\u9762\u306b\u95a2\u3059\u308b\u3054\u76f8\u8ac7\u304c\u5b9f\u65bd\u3067\u304d\u308b\u30b5\u30dd\u30fc\u30c8\u3067\u3059\u3002<\/strong> \u6708\u306b1\u56de\u3001\u904b\u7528\u72b6\u6cc1\u3092\u898b\u306a\u304c\u3089\u56f0\u308a\u3054\u3068\u3084\u4eca\u5f8c\u306e\u76f8\u8ac7\u304c\u3067\u304d\u308b\u5b9a\u4f8b\u4f1a\u3092\u958b\u50ac\u3057\u3001KPI\u6307\u6a19\u7ba1\u7406\u306b\u5f79\u7acb\u3064\u7c21\u6613\u30ec\u30dd\u30fc\u30c8\u3092\u3054\u63d0\u793a\u3044\u305f\u3057\u307e\u3059\u3002\u304a\u5ba2\u3055\u307e\u74b0\u5883\u306b\u5fdc\u3058\u305f\u5185\u5bb9\u3082\u5c02\u7528\u7a93\u53e3\u3092\u901a\u3058\u3066\u76f4\u63a5\u3054\u76f8\u8ac7\u3067\u304d\u308b\u305f\u3081\u3001\u904b\u7528\u306e\u4e0d\u5b89\u89e3\u6d88\u306b\u3082\u3054\u6d3b\u7528\u3044\u305f\u3060\u3051\u307e\u3059\uff08\u56f33\uff09\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"2048\" height=\"1050\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-4.jpeg\" alt=\"\" class=\"wp-image-20135\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-4.jpeg 2048w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-4-800x410.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-4-1600x820.jpeg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-4-768x394.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19970-4-1536x788.jpeg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><figcaption class=\"wp-element-caption\">\u203b\u56f33\u3000\u30e2\u30d3\u30eb\u30b9\u793e\u4f5c\u6210<\/figcaption><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity is-style-wide\"\/>\n\n\n\n<p>\u3044\u304b\u304c\u3067\u3057\u305f\u3067\u3057\u3087\u3046\u304b\u3002Step2\u3067\u306f\u3001CX\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u3046\u3048\u3067\u3001\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u5c0e\u5165\u524d\u306b\u5ba2\u89b3\u7684\u304b\u3064\u5b9a\u91cf\u7684\u306a\u6570\u5024\u3067\u306e\u6210\u529f\u57fa\u6e96\u3092\u8a2d\u5b9a\u3057\u3066\u904b\u7528\u3057\u306a\u304c\u3089\u78ba\u8a8d\u3057\u3066\u3044\u304f\u3053\u3068\u3084\u3001\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u5358\u4f4d\u3067\u306e\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u7e70\u308a\u66ff\u3048\u3057\u3066CX\u5411\u4e0a\u306b\u5c0e\u3044\u3066\u3044\u304f\u3053\u3068\u3092\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n\n\n<p>\u6b21\u56de\u3010<a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/cx_3steps_3\">Step3\uff1a\u6539\u5584\u6d3b\u52d5<\/a>\u3011\u3067\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u5f8c\u306e\u52b9\u679c\u7684\u306a\u6539\u5584\u30b5\u30a4\u30af\u30eb\u306e\u56de\u3057\u65b9\u306b\u3064\u3044\u3066\u3054\u7d39\u4ecb\u3044\u305f\u3057\u307e\u3059\u3002\u3010Step1\uff1a\u73fe\u72b6\u306eCX\u3092\u77e5\u308b\u3011\u306f<a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/cx_3steps_1\">\u3053\u3061\u3089<\/a> <\/p>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u3067\u306fCX\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u591a\u6570\u3054\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002 <br>\u3010<a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/enhance_cx_2\/\">CX\uff08\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\uff09\u5411\u4e0a\u3092\u6210\u529f\u306b\u5c0e\u304f\u30a2\u30d7\u30ed\u30fc\u30c1<\/a>\u3011\u3010<a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/cx_customersuccess\/\">CX\u5411\u4e0a\u306b\u5fc5\u8981\u3068\u3055\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u3068\u306f<\/a>\u3011\u3082\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002 wp-block-embed-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/mobilus.co.jp\/lab\/report\/customersuccess-cx\/\">https:\/\/mobilus.co.jp\/lab\/report\/customersuccess-cx\/<\/a>\n<\/div><\/figure>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc\u306b\u3064\u3044\u3066\u8a73\u7d30\u3092\u304a\u805e\u304d\u3057\u305f\u3044\u65b9\u306f\u3001\u4e0b\u8a18\u3088\u308a\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002 <br><a href=\"https:\/\/go.mobilus.co.jp\/l\/843543\/2020-02-24\/cht5y\">\u304a\u554f\u3044\u5408\u308f\u305b\u30fb\u3054\u76f8\u8ac7\u30d5\u30a9\u30fc\u30e0\u3078<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30b9\u30c6\u30c3\u30d71\u306b\u7d9a\u304d\u3001CX\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e2\u3064\u76ee\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u672c\u30b3\u30e9<\/p>\n","protected":false},"author":51,"featured_media":20189,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[156],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/19970"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=19970"}],"version-history":[{"count":13,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/19970\/revisions"}],"predecessor-version":[{"id":21316,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/19970\/revisions\/21316"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/20189"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=19970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=19970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=19970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}