{"id":20458,"date":"2024-10-31T07:00:00","date_gmt":"2024-10-30T22:00:00","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=20458"},"modified":"2026-03-31T17:31:20","modified_gmt":"2026-03-31T08:31:20","slug":"ivr","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/voicebot\/ivr\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306eIVR\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u304b\u3089\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8\u30fb\u30e1\u30ea\u30c3\u30c8\u307e\u3067"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">\u5165\u96fb\u904e\u591a\u3084\u6162\u6027\u7684\u306a\u4eba\u624b\u4e0d\u8db3\u306b\u304a\u60a9\u307f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u73fe\u5834\u306b\u304a\u3044\u3066\u3001\u8ab2\u984c\u89e3\u6c7a\u306e\u5207\u308a\u672d\u3068\u306a\u308b\u306e\u304c\u300cIVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u300d\u3067\u3059\u3002<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">IVR\u3068\u306f\u3001\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3068\u9867\u5ba2\u306e\u30d7\u30c3\u30b7\u30e5\u64cd\u4f5c\u306b\u3088\u3063\u3066\u3001\u96fb\u8a71\u306e\u81ea\u52d5\u632f\u308a\u5206\u3051\u3084\u7121\u4eba\u5fdc\u7b54\u3092\u884c\u3046\u4ed5\u7d44\u307f\u306e\u3053\u3068\u3002\u9069\u5207\u306b\u8a2d\u8a08\u3059\u308c\u3070\u3001\u547c\u91cf\u524a\u6e1b\u3084\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u77ed\u7e2e\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u5411\u4e0a\u3092\u540c\u6642\u306b\u5b9f\u73fe\u3059\u308b\u5f37\u529b\u306a\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">\u5f53\u8a18\u4e8b\u3067\u306f\u3001\u73fe\u5834\u6539\u5584\u306b\u76f4\u7d50\u3059\u308b\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30dd\u30a4\u30f3\u30c8\u3092\u4e2d\u5fc3\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">IVR\u306e\u57fa\u790e\u77e5\u8b58\u3068\u4e09\u3064\u306e\u7a2e\u985e<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">\u52b9\u679c\u7d76\u5927\u306a\u516d\u3064\u306e\u6d3b\u7528\u30b7\u30fc\u30f3<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">\u304a\u5ba2\u69d8\u3092\u8ff7\u308f\u305b\u306a\u3044\u30b7\u30ca\u30ea\u30aa\u8a2d\u8a08\u306e\u9244\u5247<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">\u78ba\u5b9f\u306a\u88fd\u54c1\u9078\u3073\u306e\u516d\u3064\u306e\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">\u300c\u4eca\u306eIVR\u306f\u305f\u3060\u306e\u632f\u308a\u5206\u3051\u6a5f\u306b\u306a\u3063\u3066\u3044\u308b\u300d\u300c\u672c\u683c\u7684\u306b\u96fb\u8a71\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3057\u305f\u3044\u300d\u3068\u3044\u3046\u65b9\u306f\u3001\u305c\u3072\u6539\u5584\u306b\u304a\u5f79\u7acb\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n\n\n\n<h3>\u76ee\u6b21<\/h3>\n\n\n\n<ul>\n<li><a href=\"#01-ivr\">IVR(\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0)\u3068\u306f\uff1f<\/a><\/li>\n\n\n\n<li><a href=\"#02-ivr\">IVR\u306e\u7a2e\u985e\u3068\u306f\uff1f<\/span><\/a><\/li>\n\n\n\n<li><a href=\"#03-ivr\">IVR\u306e\u6d3b\u7528\u30b7\u30fc\u30f3\u3068\u306f\uff1f<\/span><\/a>\n<br>&nbsp;&nbsp;<span><a href=\"#ivr-case\">\u554f\u3044\u5408\u308f\u305b\u5c0e\u7dda\u8a2d\u8a08\u300cVisual IVR\u300d\u306e\u5c0e\u5165\u4e8b\u4f8b<\/a><\/span><\/li>\n\n\n\n<li><a href=\"#04-ivr\">IVR\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f<\/a><\/li>\n\n\n\n<li><a href=\"#05-ivr\">IVR\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f<\/a><\/li>\n\n\n\n<li><a href=\"#06-ivr\">IVR\u5c0e\u5165\u6642\u306e\u8a2d\u8a08\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306f\uff1f<\/a><\/li>\n\n\n\n<li><a href=\"#07-ivr\">IVR\u88fd\u54c1\u691c\u8a0e\u6642\u306e\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3068\u306f<span style=\"font-weight: 400;\">\uff1f<\/span><\/a><\/li>\n<\/ul>\n\n\n\n<h2 id=\"01-ivr\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u3068\u306f\uff1f<\/h2>\n\n\n\n<h3>\u6982\u8981<\/h3>\n\n\n\n<p>IVR\uff08Interactive Voice Response\uff09\u3068\u306f\u3001\u96fb\u8a71\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3001\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u901a\u3058\u3066\u9867\u5ba2\u304c\u5165\u529b\u3057\u305f\u3082\u306e\u306b\u5fdc\u3058\u3066\u56de\u7b54\u3092\u884c\u3046\u4ed5\u7d44\u307f\u3067\u3059\u3002 \u9867\u5ba2\u304c\u96fb\u8a71\u306e\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u3092\u4f7f\u7528\u3057\u3066\u9078\u629e\u80a2\u3092\u5165\u529b\u3059\u308b\u3068\u3001\u5185\u5bb9\u306b\u57fa\u3065\u3044\u3066\u9069\u5207\u306a\u90e8\u9580\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u81ea\u52d5\u3067\u63a5\u7d9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>IVR\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u3084\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u306b\u8ca2\u732e\u3059\u308b\u305f\u3081\u3001\u591a\u304f\u306e\u4f01\u696d\u3067\u5c0e\u5165\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u96fb\u8a71\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u55b6\u696d\u6642\u9593\u5916\u306e\u5bfe\u5fdc\u3084\u3001\u5f85\u3061\u6642\u9593\u306e\u77ed\u7e2e\u306b\u52b9\u679c\u7684\u3067\u3059\u3002\u9867\u5ba2\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u8a71\u3055\u305a\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u5373\u5ea7\u306b\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u308b\u73fe\u4ee3\u306e\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u9069\u3057\u3066\u3044\u308b\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h3>\u6b74\u53f2\u3068\u80cc\u666f<\/h3>\n\n\n\n<p>IVR\u306f1970\u5e74\u4ee3\u306b\u767b\u5834\u3057\u3001\u5f53\u521d\u306f\u5927\u624b\u4f01\u696d\u304c\u9ad8\u984d\u306a\u8a2d\u5099\u3092\u5c0e\u5165\u3057\u3066\u4f7f\u3046\u30b7\u30b9\u30c6\u30e0\u3067\u3057\u305f\u3002 1990\u5e74\u4ee3\u304b\u3089\u6280\u8853\u306e\u9032\u6b69\u3068\u5171\u306b\u5c0e\u5165\u30b3\u30b9\u30c8\u304c\u4e0b\u304c\u308a\u3001\u4e2d\u5c0f\u4f01\u696d\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5c0e\u5165\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u30022000\u5e74\u4ee3\u306b\u5165\u308b\u3068\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306e\u666e\u53ca\u306b\u3088\u308a\u30af\u30e9\u30a6\u30c9\u578bIVR\u304c\u767b\u5834\u3057\u3001\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u5411\u4e0a\u3057\u3001IVR\u306f\u3055\u3089\u306b\u5e83\u307e\u3063\u3066\u3044\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u96e2\u8077\u7387\u306e\u9ad8\u3055\u3084\u63a1\u7528\u96e3\u306b\u3088\u308b\u6162\u6027\u7684\u306a\u4eba\u624b\u4e0d\u8db3\u306e\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u307e\u3059\u3002\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u306a\u3044\u30fb\u5f85\u305f\u3055\u308c\u308b\u3068\u3044\u3063\u305f\u9867\u5ba2\u306e\u4e0d\u6e80\u306b\u3064\u306a\u304c\u308b\u3053\u3068\u3084\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u8377\u304c\u9ad8\u304f\u306a\u308b\u3053\u3068\u3082\u554f\u984c\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u8ab2\u984c\u306b\u5bfe\u3057\u3001IVR\u306f\u9867\u5ba2\u306e\u5229\u4fbf\u6027\u5411\u4e0a\u3068\u4f01\u696d\u306e\u696d\u52d9\u52b9\u7387\u5316\u3092\u76ee\u7684\u306b\u767a\u5c55\u3057\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u73fe\u4ee3\u3067\u306f\u3001AI\u6280\u8853\u3092\u6d3b\u7528\u3057\u305f\u97f3\u58f0\u8a8d\u8b58\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3057\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u81ea\u52d5\u5fdc\u7b54\u304c\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u97f3\u58f0\u3060\u3051\u3067\u306a\u304fWeb\u30b5\u30a4\u30c8\u3084\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u753b\u9762\u4e0a\u306b\u6848\u5185\u30e1\u30cb\u30e5\u30fc\u3092\u8868\u793a\u3059\u308b\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3082\u767b\u5834\u3057\u3001\u30b7\u30b9\u30c6\u30e0\u306f\u6642\u4ee3\u3068\u5171\u306b\u9032\u5316\u3057\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3><strong>\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u306e\u9055\u3044<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">IVR\u3068\u4f3c\u305f\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u3001\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3092\u642d\u8f09\u3057\u305f\u97f3\u58f0\u81ea\u52d5\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u9867\u5ba2\u304c\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u805e\u3044\u3066\u8a72\u5f53\u3059\u308b\u30d7\u30c3\u30b7\u30e5\u30dc\u30bf\u30f3\u3092\u62bc\u3059\u3068\u3042\u3089\u304b\u3058\u3081\u9332\u97f3\u3057\u3066\u3042\u308b\u97f3\u58f0\u304c\u81ea\u52d5\u518d\u751f\u3055\u308c\u308bIVR\u3068\u9055\u3044\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u9867\u5ba2\u304c\u767a\u8a71\u3057\u305f\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u6700\u9069\u306a\u30b7\u30ca\u30ea\u30aa\u3067\u4f1a\u8a71\u304c\u9032\u884c\u3057\u307e\u3059\u3002<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/voicebot\/voice-bot-introductory-design-case\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/Temp_2-1-800x385.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/Temp_2-1-800x385.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/Temp_2-1-768x370.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/Temp_2-1.png 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/Temp_2-1-733x353.png 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/Temp_2-1-544x262.png 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u306f\uff1f\u6d3b\u7528\u4e8b\u4f8b\u3001\u5c0e\u5165\u6642\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u8a2d\u8a08\u904b\u7528\u8853\u307e\u3067<\/div><\/a><\/div>\n\n\n\n<h4>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u4e8b\u4f8b<\/h4>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/case\/sbiikiiki\" title=\"\">SBI\u3044\u304d\u3044\u304d\u5c11\u984d\u77ed\u671f\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\uff5c\u751f\u6210AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3067\u53d7\u4ed8\u5b8c\u7d50\u738770\uff05\u8d85\u3092\u5b9f\u73fe<\/a><\/p>\n\n\n\n<div style=\"height:67px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"2560\" height=\"1707\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_221107610-scaled.jpeg\" alt=\"\" class=\"wp-image-20508\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_221107610-scaled.jpeg 2560w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_221107610-800x533.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_221107610-1600x1067.jpeg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_221107610-768x512.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_221107610-1536x1024.jpeg 1536w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_221107610-2048x1365.jpeg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<h2 id=\"02-ivr\">IVR\u306e\u7a2e\u985e\u3068\u306f\uff1f<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">IVR\u306e\u7a2e\u985e\u306f\u300c\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u300d\u300c\u30af\u30e9\u30a6\u30c9\u578b\u300d\u300c\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u300d\u306e3\u3064\u3067\u3059\u3002\u307e\u305f\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\uff08AI\u96fb\u8a71\u81ea\u52d5\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u3068\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u3082\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n\n\n\n<h3><strong>\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578bIVR<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578b\u306f\u3001\u81ea\u793e\u306e\u30b5\u30fc\u30d0\u30fc\u74b0\u5883\u306b\u5c02\u7528\u306e\u88c5\u7f6e\u3092\u8a2d\u7f6e\u3057\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u5927\u898f\u6a21\u306aIVR\u3067\u3059\u3002\u81ea\u793e\u3067\u904b\u7528\u30fb\u7ba1\u7406\u3092\u884c\u3046\u305f\u3081\u3001 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400;\">\u30af\u30e9\u30a6\u30c9\u578b\u306f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\uff08\u30af\u30e9\u30a6\u30c9\uff09\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3059\u308b\u904b\u7528\u65b9\u6cd5\u3067\u3059\u3002 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400;\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u3001\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u30a2\u30d7\u30ea\u3084\u30d1\u30bd\u30b3\u30f3\u306eWeb\u30b5\u30a4\u30c8\u306a\u3069\u306e\u753b\u9762\u4e0a\u3067\u8996\u899a\u7684\u306b\u64cd\u4f5c\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3067\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u96fb\u8a71\u306bSMS\u3067URL\u3092\u9001\u4fe1\u3057\u3001\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3092\u8a2d\u7f6e\u3057\u305f\u30b5\u30a4\u30c8\u306b\u6848\u5185\u3057\u307e\u3059\u3002<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">IVR\u306f\u3001\u30a2\u30ca\u30a6\u30f3\u30b9\u3092\u6700\u5f8c\u307e\u3067\u805e\u304b\u306a\u3044\u3068\u5148\u306b\u9032\u3081\u306a\u304b\u3063\u305f\u308a\u3001\u805e\u304d\u9003\u3059\u3068\u6700\u521d\u304b\u3089\u805e\u304d\u76f4\u3059\u5fc5\u8981\u304c\u3042\u3063\u305f\u308a\u3068\u9867\u5ba2\u306f\u30b9\u30c8\u30ec\u30b9\u306b\u611f\u3058\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306f\u3001\u30e1\u30cb\u30e5\u30fc\u3092\u8996\u899a\u7684\u306b\u78ba\u8a8d\u3057\u9078\u3076\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u5411\u4e0a\u3067\u304d\u308b\u3068\u8a00\u3048\u307e\u3059\u3002<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u3001FAQ\u3078\u306e\u8a98\u5c0e\u3082\u3057\u3084\u3059\u304f\u3001 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https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/01\/VIVR_202303_image-1-1600x822.jpg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/01\/VIVR_202303_image-1.jpg 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30e6\u30fc\u30b6\u30fc\u306e\u81ea\u5df1\u89e3\u6c7a\u7387\u3092\u4e0a\u3052\u308b\u6700\u9069\u306a\u5c0e\u7dda\u8a2d\u8a08\u306e\u65b9\u6cd5\u3068\u306f\uff08\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u30fb\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff09<\/div><\/a><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h3>&nbsp;<\/h3>\n\n\n\n<h2 id=\"03-ivr\">IVR\u306e\u6d3b\u7528\u30b7\u30fc\u30f3\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>\u305d\u308c\u3067\u306f\u3001\u5b9f\u969b\u306bIVR\u3092\u3069\u306e\u3088\u3046\u306b\u8a2d\u8a08\u3057\u3001\u6d3b\u7528\u3059\u308c\u3070\u73fe\u5834\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u3053\u3067\u306f\u3001\u52b9\u679c\u304c\u51fa\u3084\u3059\u3044\u516d\u3064\u306e\u4ee3\u8868\u7684\u306a\u6d3b\u7528\u30b7\u30fc\u30f3\u3068\u305d\u306e\u8a2d\u8a08\u306e\u30b3\u30c4\u3092\u7d10\u89e3\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3><strong>\u3088\u304f\u3042\u308b\u8cea\u554f\u3078\u56de\u7b54<\/strong><\/h3>\n\n\n\n<p>\u300c\u55b6\u696d\u6642\u9593\u300d\u300c\u6599\u91d1\u300d\u300c\u624b\u7d9a\u304d\u65b9\u6cd5\u300d\u3068\u3044\u3063\u305f\u3001\u554f\u3044\u5408\u308f\u305b\u983b\u5ea6\u304c\u975e\u5e38\u306b\u9ad8\u3044\u5b9a\u578b\u7684\u306a\u8cea\u554f\u306f\u3001IVR\u3067\u771f\u3063\u5148\u306b\u6848\u5185\u3059\u308b\u3053\u3068\u3067\u5927\u304d\u306a\u547c\u91cf\u524a\u6e1b\u52b9\u679c\u3092\u751f\u307f\u307e\u3059\u3002 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IVR\u3067\u4e88\u7d04\u756a\u53f7\u3084\u96fb\u8a71\u756a\u53f7\u3092\u5165\u529b\u3057\u3001\u7a7a\u304d\u67a0\u306e\u6848\u5185\u304b\u3089\u5909\u66f4\u78ba\u5b9a\u307e\u3067\u3092\u81ea\u52d5\u5316\u3067\u304d\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u4f9d\u5b58\u5ea6\u3092\u5927\u304d\u304f\u4e0b\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3082\u3057\u5168\u81ea\u52d5\u5316\u304c\u30b7\u30b9\u30c6\u30e0\u7684\u306b\u96e3\u3057\u3051\u308c\u3070\u3001\u300c\u5909\u66f4\u7406\u7531\u306e\u9078\u629e\u300d\u3084\u300c\u5e0c\u671b\u65e5\u6642\u306e\u9332\u97f3\u300d\u3068\u3044\u3063\u305f\u3001\u6709\u4eba\u5bfe\u5fdc\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3060\u3051\u3092\u5148\u306b\u96c6\u3081\u3066\u304a\u304f\u3060\u3051\u3067\u3082\u5341\u5206\u306a\u6642\u9593\u77ed\u7e2e\u52b9\u679c\u304c\u3042\u308a\u307e\u3059\u3002 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IVR\u300d\u306e\u5c0e\u5165\u4e8b\u4f8b<\/h4>\n\n\n\n<p>\u304a\u5ba2\u3055\u307e\u304c\u81ea\u5df1\u89e3\u6c7a\u3057\u3084\u3059\u3044\u3088\u3046\u306b\u3001\u96fb\u8a71\u3001Web\u30c1\u30e3\u30c3\u30c8\u3001LINE\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\uff08\u96fb\u8a71\u81ea\u52d5\u5fdc\u7b54\uff09\u306a\u3069\u3001\u8907\u6570\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30cd\u30eb\u3092\u4e00\u89a7\u3067\u8868\u793a\u3057\u3001\u6700\u9069\u306a\u7a93\u53e3\u3078\u8a98\u5c0e\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u300cVisual IVR\uff08\u30d3\u30b8\u30e5\u30a2\u30ebIVR\uff09\u300d\u306e\u5c0e\u5165\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/case_list?service%5B%5D=v-ivr&amp;search=1\" title=\"\">Visual IVR\u306e\u4e8b\u4f8b\u4e00\u89a7<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"2560\" height=\"1455\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/pixta_59829931_XL-1-scaled.jpg\" alt=\"\" class=\"wp-image-20509\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/pixta_59829931_XL-1-scaled.jpg 2560w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/pixta_59829931_XL-1-800x455.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/pixta_59829931_XL-1-1600x910.jpg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/pixta_59829931_XL-1-768x437.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/pixta_59829931_XL-1-1536x873.jpg 1536w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/pixta_59829931_XL-1-2048x1164.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure><\/div>\n\n\n<p id=\"03-ivr\">&nbsp;<\/p>\n\n\n\n<h2 id=\"04-ivr\">IVR\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">\u4eba\u624b\u4e0d\u8db3\u3084\u3042\u3075\u308c\u547c\u306b\u60a9\u3080\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u3001IVR\u306f\u5f37\u529b\u306a\u8ab2\u984c\u89e3\u6c7a\u306e\u6b66\u5668\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u73fe\u5834\u304c\u5b9f\u611f\u3067\u304d\u308b\u56db\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u305d\u308c\u305e\u308c\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n\n\n\n<h3><strong>\u696d\u52d9\u52b9\u7387\u5316<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">\u81ea\u52d5\u5fdc\u7b54\u306b\u3088\u308a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e0d\u8981\u306a\u5bfe\u5fdc\u3092\u6e1b\u3089\u3057\u3001\u3088\u308a\u91cd\u8981\u306a\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u3084\u7c21\u5358\u306a\u8cea\u554f\u306f\u81ea\u52d5\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u5bfe\u5fdc\u5168\u4f53\u306e\u52b9\u7387\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u624b\u9055\u3044\u3084\u30df\u30b9\u3092\u9632\u304e\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/client-case\/meijiyasudalifeinsurance\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19597-1-1-800x385.jpeg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19597-1-1-800x385.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19597-1-1-768x370.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19597-1-1.jpeg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19597-1-1-733x353.jpeg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/word-image-19597-1-1-544x262.jpeg 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u660e\u6cbb\u5b89\u7530\u751f\u547d\u4fdd\u967a\u76f8\u4e92\u4f1a\u793e\uff5c\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u6700\u9069\u306a\u7a93\u53e3\u3078\u3001\u547c\u91cf\u524a\u6e1b\u30fb\u5fdc\u5bfe\u6642\u9593\u77ed\u7e2e<\/div><\/a><\/div>\n\n\n\n<h3><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30ea\u30bd\u30fc\u30b9\u524a\u6e1b<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u3084\u6848\u5185\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002\u7a93\u53e3\u9593\u9055\u3044\u306b\u3088\u308b\u53d6\u308a\u6b21\u304e\u5bfe\u5fdc\u3084\u3001\u9867\u5ba2\u3092\u9577\u6642\u9593\u5f85\u305f\u305b\u305f\u5f8c\u3067\u306e\u5bfe\u5fdc\u3092\u6e1b\u3089\u305b\u308b\u305f\u3081\u3001\u696d\u52d9\u8ca0\u62c5\u306e\u8efd\u6e1b\u306f\u3082\u3061\u308d\u3093\u7cbe\u795e\u7684\u306a\u8ca0\u8377\u306e\u8efd\u6e1b\u306b\u3082\u52b9\u679c\u7684\u3067\u3059\u3002 \u96e2\u8077\u7387\u306e\u4f4e\u4e0b\u3084\u696d\u52d9\u306e\u8cea\u306e\u5411\u4e0a\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/client-case\/fibergate\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/09\/lab_case_fibergate-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/09\/lab_case_fibergate-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/09\/lab_case_fibergate-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/09\/lab_case_fibergate-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/09\/lab_case_fibergate-544x262.jpg 544w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/09\/lab_case_fibergate.jpg 1118w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>1\u4e074000\u4ef6\u306e\u5165\u96fb\u306b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u7e41\u5fd9\u671f\u306e\u5fdc\u7b54\u7387\u7dad\u6301\u3092\u3081\u3056\u3059 \u300c\u7e4b\u304c\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u306e\u5b9f\u73fe\u3078\uff5c\u682a\u5f0f\u4f1a\u793e\u30d5\u30a1\u30a4\u30d0\u30fc\u30b2\u30fc\u30c8<\/div><\/a><\/div>\n\n\n\n<h3><strong>24\u6642\u9593365\u65e5\u5bfe\u5fdc\u304c\u53ef\u80fd<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">\u55b6\u696d\u6642\u9593\u5916\u3084\u4f11\u65e5\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u81ea\u52d5\u5fdc\u7b54\u3067\u5bfe\u5fdc\u53ef\u80fd\u306a\u305f\u3081\u3001\u3053\u308c\u307e\u3067\u5bfe\u5fdc\u3067\u304d\u306a\u304b\u3063\u305f\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3082\u5e38\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 \u7279\u306b\u56fd\u969b\u7684\u306a\u4f01\u696d\u3067\u306f\u3001\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u306b\u95a2\u4fc2\u306a\u304f\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u81ea\u52d5\u5fdc\u7b54\u3067\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u56de\u7b54\u3084\u8cc7\u6599\u8acb\u6c42\u306e\u6848\u5185\u3092\u884c\u3046\u307b\u304b\u3001\u55b6\u696d\u518d\u958b\u5f8c\u306b\u8fc5\u901f\u306a\u5bfe\u5fdc\u304c\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u3001\u6298\u308a\u8fd4\u3057\u4e88\u7d04\u306e\u6848\u5185\u306a\u3069\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n\n\n\n<h3><strong>\u5fdc\u7b54\u7387\u306e\u6539\u5584\u306b\u3088\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">IVR\u306f\u5e38\u306b\u7a3c\u50cd\u3057\u3066\u304a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u6642\u9593\u5e2f\u3067\u3082\u5fdc\u7b54\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u306f\u81ea\u52d5\u3067\u5bfe\u5fdc\u3057\u3001\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u3068\u3044\u3063\u305f\u632f\u308a\u5206\u3051\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u5fdc\u7b54\u7387\u306e\u6539\u5584\u3092\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u6df7\u96d1\u6642\u306b\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u306a\u3044\u4e8b\u614b\u3092\u907f\u3051\u3084\u3059\u304f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u300c\u3042\u3075\u308c\u547c\u300d\u306e\u5bfe\u7b56\u306b\u3082\u52b9\u679c\u7684\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u9867\u5ba2\u306f\u3001\u3064\u306a\u304c\u3089\u306a\u3044\u30fb\u5f85\u305f\u3055\u308c\u308b\u30fb\u305f\u3089\u3044\u56de\u3057\u306b\u3055\u308c\u308b\u3068\u3044\u3063\u305f\u30b9\u30c8\u30ec\u30b9\u304b\u3089\u89e3\u653e\u3055\u308c\u3001\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/client-case\/necpc\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/05\/lab_nec-1-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/05\/lab_nec-1-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/05\/lab_nec-1-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/05\/lab_nec-1.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/05\/lab_nec-1-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/05\/lab_nec-1-544x262.jpg 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>NEC\u30d1\u30fc\u30bd\u30ca\u30eb\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u682a\u5f0f\u4f1a\u793e\uff5c\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u9ece\u660e\u671f\u304b\u3089\u5c0e\u5165\u3001\u5b8c\u4e86\u73878\u5272\u8d85\u3048\u3001CX\u5411\u4e0a\u3092\u5b9f\u611f<\/div><\/a><\/div>\n\n\n\n<h2 id=\"05-ivr\">IVR\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u6301\u3064IVR\u3067\u3059\u304c\u3001\u5c0e\u5165\u306b\u3042\u305f\u3063\u3066\u306f\u6ce8\u610f\u3059\u3079\u304d\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u5b58\u5728\u3057\u307e\u3059\u3002\u5c0e\u5165\u5f8c\u306e\u300c\u3053\u3093\u306a\u306f\u305a\u3058\u3083\u306a\u304b\u3063\u305f\u300d\u3092\u9632\u3050\u305f\u3081\u3001\u30b7\u30b9\u30c6\u30e0\u904b\u7528\u306e\u30b3\u30b9\u30c8\u9762\u3068\u3001\u9867\u5ba2\u5fc3\u7406\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3><strong>\u521d\u671f\u8cbb\u7528\u3084\u7dad\u6301\u8cbb\u306a\u3069\u306e\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 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alt=\"\" class=\"wp-image-20510\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_489456733-scaled.jpeg 2560w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_489456733-800x328.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_489456733-1600x656.jpeg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_489456733-768x315.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_489456733-1536x629.jpeg 1536w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/10\/AdobeStock_489456733-2048x839.jpeg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure><\/div>\n\n\n<p id=\"04-ivr\">&nbsp;<\/p>\n\n\n\n<h2 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<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u901a\u8a71\u9332\u97f3\u3084\uff08\u53ef\u80fd\u3067\u3042\u308c\u3070\uff09\u30c6\u30ad\u30b9\u30c8\u5316\u30c7\u30fc\u30bf\u3068\u7d10\u3065\u3051\u3066\u5206\u6790\u3067\u304d\u308c\u3070\u3001\u300c\u304a\u5ba2\u3055\u307e\u304c\u3069\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u306e\u3001\u3069\u306e\u5358\u8a9e\u3092\u805e\u3044\u305f\u77ac\u9593\u306b\u96fb\u8a71\u3092\u5207\u3063\u3066\u3044\u308b\u304b\u300d\u3068\u3044\u3063\u305f\u96e2\u8131\u306e\u539f\u56e0\u7279\u5b9a\u304c\u4e00\u6c17\u306b\u9032\u307f\u307e\u3059\u3002\u307e\u305f\u3001\u81ea\u793e\u3067\u65e2\u306b\u5229\u7528\u3057\u3066\u3044\u308bBI\uff08Business Intelligence\uff09\u30c4\u30fc\u30eb\u304c\u3042\u308b\u5834\u5408\u306f\u3001CSV\u51fa\u529b\u3084API\u9023\u643a\u3067\u81ea\u793e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3078\u30c7\u30fc\u30bf\u3092\u53d6\u308a\u8fbc\u3081\u308b\u304b\u3082\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306e\u89b3\u70b9\u304b\u3089\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3><strong>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6027\u306f\u9ad8\u3044\u304b<\/strong><\/h3>\n\n\n\n<p>\u96fb\u8a71\u756a\u53f7\u3001\u4f1a\u54e1\u756a\u53f7\u3001\u751f\u5e74\u6708\u65e5\u3068\u3044\u3063\u305f\u60c5\u5831\u3092\u5165\u529b\u3057\u3066\u3082\u3089\u3046\u4ee5\u4e0a\u3001\u53b3\u683c\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8981\u4ef6\u3092\u6e80\u305f\u305b\u306a\u3044\u88fd\u54c1\u306f\u3001\u305d\u3082\u305d\u3082\u5c0e\u5165\u306e\u571f\u4ff5\u306b\u4e0a\u304c\u308c\u307e\u305b\u3093\u3002 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\u30af\u30e9\u30a6\u30c9\u578bIVR\u3092\u691c\u8a0e\u3059\u308b\u5834\u5408\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u5143\u304c\u7b2c\u4e09\u8005\u8a8d\u8a3c\uff08ISO27001\/ISMS\u306a\u3069\uff09\u3092\u53d6\u5f97\u3057\u3066\u3044\u308b\u304b\u3001\u904b\u7528\u4fdd\u5b88\u4f53\u5236\u306f\u3069\u3046\u306a\u3063\u3066\u3044\u308b\u304b\u3001\u4e07\u304c\u4e00\u306e\u969c\u5bb3\u6642\u306e\u5fa9\u65e7\u65b9\u91dd\uff08SLA\uff09\u306f\u660e\u78ba\u304b\u3068\u3044\u3063\u305f\u70b9\u3082\u3001\u30d9\u30f3\u30c0\u30fc\u9078\u5b9a\u306e\u91cd\u8981\u306a\u6bd4\u8f03\u5bfe\u8c61\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/trend\/security-1\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/08\/lab_security02-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/08\/lab_security02-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/08\/lab_security02-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/08\/lab_security02-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/08\/lab_security02-544x262.jpg 544w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/08\/lab_security02.jpg 1118w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u8a8d\u8a3c\u5236\u5ea6\u3068\u306f\uff1f\u7a2e\u985e\u30fb\u30e1\u30ea\u30c3\u30c8\u304b\u3089\u53d6\u5f97\u4e8b\u4f8b\u307e\u3067<\/div><\/a><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2><strong>\u307e\u3068\u3081<\/strong><\/h2>\n\n\n\n<p>IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u306f\u3001\u9069\u5207\u306b\u5c0e\u5165\u30fb\u6d3b\u7528\u3059\u308c\u3070\u300124\u6642\u9593365\u65e5\u4f11\u3080\u3053\u3068\u306a\u304f\u50cd\u304d\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8cb4\u91cd\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u5b88\u3063\u3066\u304f\u308c\u308b\u975e\u5e38\u306b\u983c\u3082\u3057\u3044\u5b58\u5728\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u5f53\u8a18\u4e8b\u3067\u89e3\u8aac\u3057\u305f\u901a\u308a\u3001IVR\u306f\u300c\u5c0e\u5165\u3057\u3066\u7d42\u308f\u308a\u300d\u306e\u9b54\u6cd5\u306e\u30c4\u30fc\u30eb\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u304a\u5ba2\u3055\u307e\u306e\u8996\u70b9\u306b\u7acb\u3063\u305f\u5206\u304b\u308a\u3084\u3059\u3044\u30b7\u30ca\u30ea\u30aa\u8a2d\u8a08\u3068\u3001\u901a\u8a71\u30ed\u30b0\u3084\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u7d99\u7d9a\u7684\u306a\u6539\u5584\uff08PDCA\uff09\u3092\u56de\u3057\u7d9a\u3051\u3089\u308c\u308b\u304b\u3069\u3046\u304b\u304c\u3001\u6210\u529f\u306e\u9375\u3092\u63e1\u308a\u307e\u3059\u3002\u3082\u3057\u73fe\u5728\u3001\u300c\u5c0e\u5165\u3057\u305f\u3082\u306e\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u8ee2\u9001\u3070\u304b\u308a\u306b\u306a\u3063\u3066\u3044\u308b\u300d\u300c\u8a2d\u5b9a\u5909\u66f4\u304c\u96e3\u3057\u304f\u3066\u653e\u7f6e\u3055\u308c\u3066\u3044\u308b\u300d\u3068\u3044\u3063\u305f\u304a\u60a9\u307f\u304c\u3042\u308b\u306a\u3089\u3001\u305d\u308c\u306f\u30b7\u30b9\u30c6\u30e0\u3084\u904b\u7528\u4f53\u5236\u3092\u898b\u76f4\u3059\u7d76\u597d\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5f53\u8a18\u4e8b\u3092\u57f7\u7b46\u3059\u308b\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3059\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3084\u3001AI\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u306a\u3069\u3001\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u307e\u3067\u5b9f\u73fe\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u767a\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u81ea\u793e\u306e\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u3069\u3046\u81ea\u52d5\u5316\u3059\u3079\u304d\u304b\u300d\u300c\u73fe\u5728\u306eIVR\u304b\u3089\u3069\u3046\u30ea\u30d7\u30ec\u30a4\u30b9\u3059\u3079\u304d\u304b\u300d\u306a\u3069\u3001\u5c0e\u5165\u524d\u306e\u8ab2\u984c\u306e\u660e\u78ba\u5316\u304b\u3089\u5c0e\u5165\u5f8c\u3082\u53ce\u76ca\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u652f\u63f4\u307e\u3067\u7dcf\u5408\u7684\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u305c\u3072\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2><strong>\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3059\u3001\u554f\u3044\u5408\u308f\u305b\u5c0e\u7dda\u8a2d\u8a08\u300cVisual 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class=\"wp-block-embed is-type-wp-embed is-provider-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002 wp-block-embed-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/mobilus.co.jp\/lab\/report\/visual-ivr\/\">https:\/\/mobilus.co.jp\/lab\/report\/visual-ivr\/<\/a>\n<\/div><\/figure>\n\n\n\n<h2><strong>AI\u96fb\u8a71\u81ea\u52d5\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff08\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\uff09\u300cMOBI VOICE\u300d\u7d39\u4ecb\u8cc7\u6599<\/strong><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">\u30e2\u30d3\u30eb\u30b9\u306e\u300cMOBI 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style=\"font-weight: 400;\">\u4e0b\u8a18\u3088\u308a\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002 wp-block-embed-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/mobilus.co.jp\/lab\/report\/mobivoice\/\">https:\/\/mobilus.co.jp\/lab\/report\/mobivoice\/<\/a>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u5165\u96fb\u904e\u591a\u3084\u6162\u6027\u7684\u306a\u4eba\u624b\u4e0d\u8db3\u306b\u304a\u60a9\u307f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u73fe\u5834\u306b\u304a\u3044\u3066\u3001\u8ab2\u984c\u89e3\u6c7a\u306e\u5207\u308a\u672d<\/p>\n","protected":false},"author":32,"featured_media":25639,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[7,17],"tags":[88,49,50,78,34,14,77,97,35,65],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/20458"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=20458"}],"version-history":[{"count":95,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/20458\/revisions"}],"predecessor-version":[{"id":25720,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/20458\/revisions\/25720"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/25639"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=20458"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=20458"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=20458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}