{"id":21088,"date":"2024-12-24T05:55:37","date_gmt":"2024-12-23T20:55:37","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=21088"},"modified":"2024-12-27T21:06:02","modified_gmt":"2024-12-27T12:06:02","slug":"2024","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/trend\/2024\/","title":{"rendered":"\u5e74\u672b\u5e74\u59cb\u306b\u8aad\u307f\u305f\u3044\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u751f\u6210AI\u6d3b\u7528\u30fbCX\u5411\u4e0a\u306e\u30d2\u30f3\u30c8\u3068\u306a\u308b\u8a18\u4e8b7\u9078"},"content":{"rendered":"\n<p>\u3082\u3046\u3059\u30502024\u5e74\u3082\u7d42\u308f\u308a\u3067\u3059\u306d\u3002\u5e74\u672b\u5e74\u59cb\u306e\u304a\u4f11\u307f\u306b\u5165\u308b\u65b9\u3082\u591a\u3044\u304b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u56de\u306f\u3001\u300cCX-Branding Tech. 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href=\"#02-matome\">\u307f\u305a\u307b\u8a3c\u5238\u682a\u5f0f\u4f1a\u793e\uff5c\u30c1\u30e3\u30c3\u30c8\u3068\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u53cc\u65b9\u3067\u9ad8\u6c34\u6e96\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3002\u4eca\u5f8c\u306f\u3055\u3089\u306a\u308b\u81ea\u52d5\u5316\u3084AI\u30c1\u30e3\u30c3\u30c8\u306e\u78e8\u304d\u8fbc\u307f\u3092\u76ee\u6307\u3059<\/a><\/li>\n<li><a href=\"#03-matome\">\u682a\u5f0f\u4f1a\u793e\u6a2a\u6d5c\u9280\u884c\uff5c\u96fb\u8a71\u304b\u3089\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3078\u3002\u81ea\u52d5\u5316\u306b\u3088\u308b\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u4fc3\u9032\u3067\u653e\u68c4\u547c\u30bc\u30ed\u3092\u5b9f\u73fe<\/a><\/li>\n<li><a href=\"#04-matome\">\u3010\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb2024\u3011\u30ab\u30b9\u30cf\u30e9\u96fb\u8a71\u5897\u52a0\u306e\u8981\u56e0\uff1f\u3064\u306a\u304c\u3089\u306a\u3044\u3001\u5f85\u305f\u3055\u308c\u308b\u304c\u4e0d\u6e80\u30c8\u30c3\u30d7\u3001\u5bfe\u5fdc\u3078\u306e\u4e0d\u6e80\u30675\u5272\u5f37\u304c\u8cfc\u5165\u3084\u3081\u305f\u7d4c\u9a13\u30017\u5272\u5f37\u304c\u554f\u3044\u5408\u308f\u305b\u3067\u30c1\u30e3\u30c3\u30c8\u5229\u7528\u306e\u7d4c\u9a13\u3042\u308a\u300160\u30fb70\u4ee3\u4ee5\u4e0a\u3067\u30826\u5272\u304c\u5229\u7528<\/a><\/li>\n<li><a href=\"#05-matome\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u5fc5\u898b\uff01\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305f\u300cMooA KnowledgeBase\u300d\u3067\u30de\u30cb\u30e5\u30a2\u30eb\u30fb\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u691c\u7d22\u3092\u52b9\u7387\u5316<\/a><\/li>\n<li><a href=\"#06-matome\">\u9867\u5ba2\u6e80\u8db3\u5ea6(CS)\u3068\u306f\uff1f\u8a08\u6e2c\u65b9\u6cd5\u304b\u3089\u5411\u4e0a\u30fb\u6539\u5584\u8853\u3001\u30c8\u30ec\u30f3\u30c9\u307e\u3067<\/a><\/li>\n<li><a href=\"#07-matome\">CX(\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9)\u3068\u306f\uff1f\u5411\u4e0a\u30fb\u6539\u5584\u65b9\u6cd5\u3068\u6210\u529f\u4e8b\u4f8b<\/a><\/li>\n<li><a href=\"#01-matome\">\u30c6\u30af\u30de\u30c8\u30ea\u30c3\u30af\u30b9\u3068\u30e2\u30d3\u30eb\u30b9\u306e\u30c8\u30c3\u30d7\u6280\u8853\u8005\u304c\u8a9e\u308b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306b\u304a\u3051\u308b\u751f\u6210AI\u306e\u672a\u6765<\/a><\/li>\n<\/ul>\n\n\n\n<p id=\"02-matome\"><br><\/p>\n\n\n\n<h2>\u307f\u305a\u307b\u8a3c\u5238\u682a\u5f0f\u4f1a\u793e\uff5c\u30c1\u30e3\u30c3\u30c8\u3068\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u53cc\u65b9\u3067\u9ad8\u6c34\u6e96\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3002\u4eca\u5f8c\u306f\u3055\u3089\u306a\u308b\u81ea\u52d5\u5316\u3084AI\u30c1\u30e3\u30c3\u30c8\u306e\u78e8\u304d\u8fbc\u307f\u3092\u76ee\u6307\u3059<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"538\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/mizuho_top2-1118x538-1.jpg\" alt=\"\" class=\"wp-image-21091\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/mizuho_top2-1118x538-1.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/mizuho_top2-1118x538-1-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/mizuho_top2-1118x538-1-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/mizuho_top2-1118x538-1-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/mizuho_top2-1118x538-1-544x262.jpg 544w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<p>\u307f\u305a\u307b\u8a3c\u5238\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u304a\u5ba2\u69d8\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u62e1\u5927\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u8efd\u6e1b\u306a\u3069\u3001CS\u3068ES\u4e21\u9762\u306e\u89b3\u70b9\u304b\u3089\u30012021\u5e7412\u6708\u306b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u300cMOBI VOICE\u300d\u3092\u5c0e\u5165\u3002\u7fcc\u5e74\u306b\u306f\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u300cMOBI AGENT\u300d\u3068\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300cMOBI BOT\u300d\u3082\u5c0e\u5165\u3057\u3001\u304a\u5ba2\u69d8\u3068\u5f93\u696d\u54e1\u305d\u308c\u305e\u308c\u306e\u5229\u4fbf\u6027\u3084\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5e74\u9f62\u5c64\u306e\u9ad8\u3044\u304a\u5ba2\u69d8\u306e\u5272\u5408\u304c\u591a\u304f\u3001\u96fb\u8a71\u3067\u306e\u5bfe\u5fdc\u304c\u597d\u307e\u308c\u308b\u50be\u5411\u306b\u3042\u3063\u305f\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u306f\u5229\u7528\u8005\u306e95\uff05\u8d85\u304c\u6e80\u8db3\u3068\u8a55\u4fa1\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u3068\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u3082\u306b\u5e45\u5e83\u3044\u5c64\u304b\u3089\u5229\u7528\u304c\u9032\u3093\u3067\u3044\u308b\u305d\u3046\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u300cMOBI\u30b7\u30ea\u30fc\u30ba\u300d\u306e\u904b\u7528\u3067\u5de5\u592b\u3057\u3066\u3044\u308b\u30dd\u30a4\u30f3\u30c8\u3084\u3001\u4eca\u5f8c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5c55\u671b\u306b\u3064\u3044\u3066\u4f3a\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><strong>\u25bc\u8a18\u4e8b\u3092\u8aad\u3080<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/lab\/client-case\/mizuho-sc-1\/\" title=\"\">\u3010\u524d\u7de8\u3011\u307f\u305a\u307b\u8a3c\u5238\u682a\u5f0f\u4f1a\u793e\uff5c\u30c1\u30e3\u30c3\u30c8\u3068\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u53cc\u65b9\u3067\u9ad8\u6c34\u6e96\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3002\u4eca\u5f8c\u306f\u3055\u3089\u306a\u308b\u81ea\u52d5\u5316\u3084AI\u30c1\u30e3\u30c3\u30c8\u306e\u78e8\u304d\u8fbc\u307f\u3092\u76ee\u6307\u3059<\/a><\/p>\n\n\n\n<p id=\"03-matome\"><br><\/p>\n\n\n\n<h2>\u682a\u5f0f\u4f1a\u793e\u6a2a\u6d5c\u9280\u884c\uff5c\u96fb\u8a71\u304b\u3089\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3078\u3002\u81ea\u52d5\u5316\u306b\u3088\u308b\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u4fc3\u9032\u3067\u653e\u68c4\u547c\u30bc\u30ed\u3092\u5b9f\u73fe<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"538\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab_bankofyokohama01-1.jpg\" alt=\"\" class=\"wp-image-21092\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab_bankofyokohama01-1.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab_bankofyokohama01-1-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab_bankofyokohama01-1-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab_bankofyokohama01-1-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab_bankofyokohama01-1-544x262.jpg 544w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<p>\u682a\u5f0f\u4f1a\u793e\u6a2a\u6d5c\u9280\u884c\u306f\u3001\u4e8b\u52d9\u30b5\u30fc\u30d3\u30b9\u90e8\u878d\u8cc7\u696d\u52d9\u30bb\u30f3\u30bf\u30fc\u306b\u3066\u30012023\u5e742\u6708\u304b\u3089AI\u96fb\u8a71\u81ea\u52d5\u5fdc\u7b54\uff08\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\uff09\u300cMOBI VOICE\u300d\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u5b9f\u7e3e\u304b\u3089\u65b0\u305f\u306b\u4e8b\u52d9\u30b5\u30fc\u30d3\u30b9\u90e8\u30ab\u30fc\u30c9\u696d\u52d9\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u72af\u7f6a\u9632\u6b62\u3092\u76ee\u7684\u3068\u3057\u305f\u3001\u304a\u5ba2\u3055\u307e\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u4e00\u6b21\u53d7\u4ed8\u306b\u3066\u904b\u7528\u3092\u958b\u59cb\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6a2a\u6d5c\u9280\u884c\u304b\u3089\u306e\u304a\u624b\u7d19\u3092\u3054\u89a7\u306b\u306a\u3063\u305f\u304a\u5ba2\u3055\u307e\u304b\u3089\u306e\u4e00\u6b21\u53d7\u3051\u3092MOBI VOICE\u306b\u3066\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u653e\u68c4\u547c\u304c\u524a\u6e1b\u3067\u304d\u305f\u307b\u304b\u3001\u884c\u54e1\u306e\u4f5c\u696d\u6642\u9593\u524a\u6e1b\u3082\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u304a\u5ba2\u3055\u307e\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3082\u8ca2\u732e\u3067\u304d\u3066\u3044\u308b\u305d\u3046\u3067\u3059\u3002<br>\u5c0e\u5165\u306e\u80cc\u666f\u3001\u6d3b\u7528\u65b9\u6cd5\u3084\u52b9\u679c\u3001\u4eca\u5f8c\u306e\u5c55\u671b\u306a\u3069\u306b\u3064\u3044\u3066\u4f3a\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><strong>\u25bc\u8a18\u4e8b\u3092\u8aad\u3080<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/lab\/client-case\/yokohamabank2\/\" title=\"\">\u682a\u5f0f\u4f1a\u793e\u6a2a\u6d5c\u9280\u884c\uff5c\u96fb\u8a71\u304b\u3089\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3078\u3002\u81ea\u52d5\u5316\u306b\u3088\u308b\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u4fc3\u9032\u3067\u653e\u68c4\u547c\u30bc\u30ed\u3092\u5b9f\u73fe<\/a><\/p>\n\n\n\n<p id=\"04-matome\"><br><\/p>\n\n\n\n<h2>\u3010\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb2024\u3011\u30ab\u30b9\u30cf\u30e9\u96fb\u8a71\u5897\u52a0\u306e\u8981\u56e0\uff1f\u3064\u306a\u304c\u3089\u306a\u3044\u3001\u5f85\u305f\u3055\u308c\u308b\u304c\u4e0d\u6e80\u30c8\u30c3\u30d7\u3001\u5bfe\u5fdc\u3078\u306e\u4e0d\u6e80\u30675\u5272\u5f37\u304c\u8cfc\u5165\u3084\u3081\u305f\u7d4c\u9a13\u30017\u5272\u5f37\u304c\u554f\u3044\u5408\u308f\u305b\u3067\u30c1\u30e3\u30c3\u30c8\u5229\u7528\u306e\u7d4c\u9a13\u3042\u308a\u300160\u30fb70\u4ee3\u4ee5\u4e0a\u3067\u30826\u5272\u304c\u5229\u7528<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"538\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab-1118x538-1.jpg\" alt=\"\" class=\"wp-image-21093\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab-1118x538-1.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab-1118x538-1-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab-1118x538-1-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab-1118x538-1-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab-1118x538-1-544x262.jpg 544w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\uff08\u30ab\u30b9\u30cf\u30e9\uff09\u306e\u554f\u984c\u306f\u3001\u304a\u5ba2\u3055\u307e\u306e\u58f0\u3092\u76f4\u63a5\u53d7\u3051\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff09\u3067\u3082\u6df1\u523b\u306a\u8ab2\u984c\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5bc4\u305b\u3089\u308c\u308b\u96fb\u8a71\u306f\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u7591\u554f\u3084\u30af\u30ec\u30fc\u30e0\u306e\u5834\u5408\u3082\u591a\u304f\u3001\u96fb\u8a71\u8d8a\u3057\u3060\u3068\u5f37\u3044\u53e3\u8abf\u3067\u30af\u30ec\u30fc\u30e0\u3092\u53d7\u3051\u308b\u3053\u3068\u3082\u3042\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u8377\u304c\u9ad8\u304f\u96e2\u8077\u7387\u304c\u9ad8\u3044\u539f\u56e0\u306b\u3082\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30cf\u30e9\u306f\u306a\u305c\u8d77\u304d\u3066\u3057\u307e\u3046\u306e\u304b\u3002CX-Branding Tech. Lab\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u52d5\u5411\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30cf\u30e9\u306b\u3064\u306a\u304c\u308b\u80cc\u666f\u3084\u89e3\u6c7a\u65b9\u6cd5\u3092\u63a2\u308a\u3001\u6d88\u8cbb\u8005\u3068\u4f01\u696d\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5728\u308a\u65b9\u3092\u8003\u3048\u308b\u76ee\u7684\u3067\u8abf\u67fb\u3092\u884c\u3044\u307e\u3057\u305f\u30022019\u5e74\u306b\u521d\u3081\u3066\u5b9f\u65bd\u3057\u3001\u4eca\u5e74\u30675\u56de\u76ee\u306e\u8abf\u67fb\u3067\u3059\u3002\u5f53\u8a18\u4e8b\u3067\u306f\u8abf\u67fb\u7d50\u679c\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u25bc\u8a18\u4e8b\u3092\u8aad\u3080<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/lab\/chat-support\/customer-support-report2024-2\/\" title=\"\">\u3010\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb2024\u3011\u30ab\u30b9\u30cf\u30e9\u96fb\u8a71\u5897\u52a0\u306e\u8981\u56e0\uff1f\u3064\u306a\u304c\u3089\u306a\u3044\u3001\u5f85\u305f\u3055\u308c\u308b\u304c\u4e0d\u6e80\u30c8\u30c3\u30d7\u3001\u5bfe\u5fdc\u3078\u306e\u4e0d\u6e80\u30675\u5272\u5f37\u304c\u8cfc\u5165\u3084\u3081\u305f\u7d4c\u9a13\u30017\u5272\u5f37\u304c\u554f\u3044\u5408\u308f\u305b\u3067\u30c1\u30e3\u30c3\u30c8\u5229\u7528\u306e\u7d4c\u9a13\u3042\u308a\u300160\u30fb70\u4ee3\u4ee5\u4e0a\u3067\u30826\u5272\u304c\u5229\u7528<\/a><\/p>\n\n\n\n<p id=\"05-matome\"><br><\/p>\n\n\n\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u5fc5\u898b\uff01\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305f\u300cMooA KnowledgeBase\u300d\u3067\u30de\u30cb\u30e5\u30a2\u30eb\u30fb\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u691c\u7d22\u3092\u52b9\u7387\u5316<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"538\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-20750-1.jpg\" alt=\"\" class=\"wp-image-21090\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-20750-1.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-20750-1-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-20750-1-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-20750-1-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-20750-1-544x262.jpg 544w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u73fe\u5834\u3067\u3001\u5229\u7528\u8005\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u3001\u6700\u9069\u306a\u56de\u7b54\u3092\u3059\u308b\u305f\u3081\u306e\u793e\u5185\u30de\u30cb\u30e5\u30a2\u30eb\u3084\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u63a2\u3057\u306b\u6642\u9593\u3092\u8981\u3057\u305f\u308a\u3001\u82e6\u52b4\u3057\u3066\u691c\u7d22\u3057\u305f\u56de\u7b54\u306e\u6b63\u5f53\u6027\u306b\u60a9\u3093\u3060\u308a\u3068\u3001\u691c\u7d22\u306b\u3064\u3044\u3066\u60a9\u307e\u308c\u3066\u3044\u308b\u65b9\u3082\u591a\u6570\u3044\u3089\u3063\u3057\u3083\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>RAG\u65b9\u5f0f\u3067\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305f\u300cMooA KnowledgeBase\uff08\u30e0\u30fc\u30a2 \u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\uff09\u300d\u306f\u3001\u5165\u529b\u3057\u305f\u8cea\u554f\u306b\u95a2\u9023\u3059\u308b\u60c5\u5831\u3092\u610f\u5473\u691c\u7d22\u3057\u3001\u4f01\u696d\u5185\u30de\u30cb\u30e5\u30a2\u30eb\u7b49\u306e\u30ca\u30ec\u30c3\u30b8\u304b\u3089\u56de\u7b54\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u9ad8\u3044\u7cbe\u5ea6\u3067\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u52b9\u7387\u5316\u3084\u56de\u7b54\u54c1\u8cea\u306e\u5747\u4e00\u5316\u3092\u56f3\u308a\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u4f01\u696d\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3059\u3059\u3081\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u90e8\u9580\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304c\u6d3b\u7528\u3057\u3066\u3044\u308bRAG\u65b9\u5f0f\u30ca\u30ec\u30c3\u30b8\u691c\u7d22\u6a5f\u80fd\u300cMooA KnowledgeBase\u300d\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002\u696d\u52d9\u52b9\u7387\u5316\u3084\u4ed6\u8077\u7a2e\u3067\u306e\u6d3b\u7528\u30b7\u30fc\u30f3\u306a\u3069\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306a\u3089\u3067\u306f\u306e\u8aac\u660e\u3082\u307f\u3069\u3053\u308d\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u25bc\u8a18\u4e8b\u3092\u8aad\u3080<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/lab\/cx\/mooa_knowledgebase\/\" title=\"\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u5fc5\u898b\uff01\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305f\u300cMooA KnowledgeBase\u300d\u3067\u30de\u30cb\u30e5\u30a2\u30eb\u30fb\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u691c\u7d22\u3092\u52b9\u7387\u5316<\/a><\/p>\n\n\n\n<p id=\"06-matome\"><br><\/p>\n\n\n\n<h2>\u9867\u5ba2\u6e80\u8db3\u5ea6(CS)\u3068\u306f\uff1f\u8a08\u6e2c\u65b9\u6cd5\u304b\u3089\u5411\u4e0a\u30fb\u6539\u5584\u8853\u3001\u30c8\u30ec\u30f3\u30c9\u307e\u3067<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"536\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/img_00.jpg\" alt=\"\" class=\"wp-image-21094\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/img_00.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/img_00-800x384.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/img_00-768x368.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/img_00-544x262.jpg 544w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u306f\u3001\u73fe\u4ee3\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u4f01\u696d\u306e\u6210\u9577\u3068\u7af6\u4e89\u529b\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002\u3057\u304b\u3057\u3001CS\u306e\u6982\u5ff5\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u52b9\u679c\u7684\u306b\u6e2c\u5b9a\u3057\u3001\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u5b9f\u8df5\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u307e\u3060\u591a\u304f\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u5f53\u8a18\u4e8b\u3067\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u57fa\u672c\u7684\u306a\u5b9a\u7fa9\u304b\u3089\u3001\u6e2c\u5b9a\u65b9\u6cd5\u3001\u73fe\u5834\u3067\u4f7f\u3048\u308b\u5411\u4e0a\u7b56\u3001\u3055\u3089\u306b\u306f\u6700\u65b0\u306e\u30c8\u30ec\u30f3\u30c9\u307e\u3067\u3092\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3001\u6301\u7d9a\u7684\u306a\u6210\u529f\u3092\u76ee\u6307\u3059\u305f\u3081\u306b\u3001\u305c\u3072\u304a\u5f79\u7acb\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><strong>\u25bc\u8a18\u4e8b\u3092\u8aad\u3080<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/lab\/cx\/customer-satisfaction\/\" title=\"\">\u9867\u5ba2\u6e80\u8db3\u5ea6(CS)\u3068\u306f\uff1f\u8a08\u6e2c\u65b9\u6cd5\u304b\u3089\u5411\u4e0a\u30fb\u6539\u5584\u8853\u3001\u30c8\u30ec\u30f3\u30c9\u307e\u3067<\/a><\/p>\n\n\n\n<p id=\"07-matome\"><br><\/p>\n\n\n\n<h2>CX(\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9)\u3068\u306f\uff1f\u5411\u4e0a\u30fb\u6539\u5584\u65b9\u6cd5\u3068\u6210\u529f\u4e8b\u4f8b<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"538\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/01_top.jpg\" alt=\"\" class=\"wp-image-21095\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/01_top.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/01_top-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/01_top-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/01_top-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/01_top-544x262.jpg 544w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" 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href=\"https:\/\/mobilus.co.jp\/lab\/cx\/customer-experience\/\" title=\"\">CX(\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9)\u3068\u306f\uff1f\u5411\u4e0a\u30fb\u6539\u5584\u65b9\u6cd5\u3068\u6210\u529f\u4e8b\u4f8b<\/a><\/p>\n\n\n\n<p id=\"01-matome\"><br><\/p>\n\n\n\n<h2>\u30c6\u30af\u30de\u30c8\u30ea\u30c3\u30af\u30b9\u3068\u30e2\u30d3\u30eb\u30b9\u306e\u30c8\u30c3\u30d7\u6280\u8853\u8005\u304c\u8a9e\u308b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306b\u304a\u3051\u308b\u751f\u6210AI\u306e\u672a\u6765\u3010\u524d\u7de8\u3011<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"538\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab_techmatrix_03.jpg\" alt=\"\" class=\"wp-image-21089\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab_techmatrix_03.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab_techmatrix_03-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab_techmatrix_03-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab_techmatrix_03-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/lab_techmatrix_03-544x262.jpg 544w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" 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href=\"https:\/\/mobilus.co.jp\/lab\/discussion\/techmatrix-mobilus-ai\/\">\u30c6\u30af\u30de\u30c8\u30ea\u30c3\u30af\u30b9\u3068\u30e2\u30d3\u30eb\u30b9\u306e\u30c8\u30c3\u30d7\u6280\u8853\u8005\u304c\u8a9e\u308b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306b\u304a\u3051\u308b\u751f\u6210AI\u306e\u672a\u6765\u3010\u524d\u7de8\u3011<\/a><br><\/p>\n\n\n\n<p>\uff1d\uff1d\uff1d\uff1d<\/p>\n\n\n\n<p>\u751f\u6210AI\u306b\u3088\u308b\u8981\u7d04\u3001\u610f\u56f3\u62bd\u51fa\u3001\u4f01\u696d\u5185\u30ca\u30ec\u30c3\u30b8\u691c\u7d22\u6a5f\u80fd\u306a\u3069\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u52b9\u7387\u5316\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u672c\u8cea\u7684\u306a\u610f\u56f3\u306e\u7406\u89e3\u3084\u6f5c\u5728\u7684\u306aVOC\u306e\u53ce\u96c6\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u305d\u306e\u60c5\u5831\u3092\u57fa\u306b\u3001\u3088\u308a\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u304b\u3064\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30eb\u306a\u9867\u5ba2\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308b\u3068\u8003\u3048\u307e\u3059\u3002<br><br>\u79c1\u305f\u3061\u306f\u3001\u65b0\u3057\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u6c7a\u3057\u3066\u4eba\u9593\u306b\u53d6\u3063\u3066\u4ee3\u308f\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u4eba\u9593\u306e\u80fd\u529b\u3092\u62e1\u5f35\u3055\u305b\u3066\u9ad8\u4ed8\u52a0\u4fa1\u5024\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u7686\u3055\u307e\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u3088\u308a\u9ad8\u307f\u3078\u5c0e\u304f\u3082\u306e\u3068\u4fe1\u3058\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>CX-Branding Tech. 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