{"id":21159,"date":"2024-12-27T07:30:00","date_gmt":"2024-12-26T22:30:00","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=21159"},"modified":"2025-02-26T15:13:21","modified_gmt":"2025-02-26T06:13:21","slug":"cc_crm_event","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/event-report\/cc_crm_event\/","title":{"rendered":"\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM \u30c7\u30e2\uff06\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9 2024 in \u6771\u4eac\u300d\u4f1a\u5834\u30ec\u30dd\u30fc\u30c8"},"content":{"rendered":"\n<p>\u30e2\u30d3\u30eb\u30b9\u306f\u30012024\u5e7411\u670821\u65e5\uff08\u6728\uff09\u30fb22\u65e5\uff08\u91d1\uff09\u306e2\u65e5\u9593\u306b\u6e21\u308a\u958b\u50ac\u3055\u308c\u305f\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff0fCRM \u30c7\u30e2\uff06\u30b3\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9 in \u6771\u4eac\u300d\u306b\u51fa\u5c55\u3057\u307e\u3057\u305f\u3002\u5f53\u30a4\u30d9\u30f3\u30c8\u306f\u3001AI\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3001RPA\u306a\u3069\u6ce8\u76ee\u6280\u8853\u3092\u6d3b\u7528\u3057\u305f\u6700\u65b0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5c55\u793a\u3001\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u4e8b\u4f8b\u3001\u6709\u8b58\u8005\u306b\u3088\u308b\u30bb\u30df\u30ca\u30fc\u3001\u30d1\u30cd\u30eb\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u3001\u7814\u4fee\u8b1b\u5ea7\u306a\u3069\u3001\u591a\u6570\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5f53\u8a18\u4e8b\u3067\u306f\u3001\u300c\u751f\u6210AI\u300d\u3092\u4e2d\u5fc3\u306b\u4f1a\u5834\u3067\u306e\u69d8\u5b50\u3092\u30ec\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3>\u76ee\u6b21<\/h3>\n\n\n\n<ul>\n<li><a href=\"#01-dc\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u751f\u6210AI\u6d3b\u7528\u306e\u6700\u65b0\u52d5\u5411<\/a><\/li>\n<li><a href=\"#02-dc\">\u30e2\u30d3\u30eb\u30b9\u306f\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u300cMooA\u300d\u3092\u30c7\u30e2\u3067\u3054\u7d39\u4ecb<\/a><\/li>\n<li><a href=\"#03-dc\">\u300cCX\u30bb\u30f3\u30bf\u30fc\u300d\u3078\u9032\u5316\u3092\u9042\u3052\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1600\" height=\"1200\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/MD-1080_img_01-1600x1200.jpg\" alt=\"\" class=\"wp-image-21160\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/MD-1080_img_01-1600x1200.jpg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/MD-1080_img_01-800x600.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/MD-1080_img_01-768x576.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/MD-1080_img_01-1536x1152.jpg 1536w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/MD-1080_img_01-2048x1536.jpg 2048w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\">\u25b2\u30e2\u30d3\u30eb\u30b9\u306e\u5c55\u793a\u30d6\u30fc\u30b9\u306e\u69d8\u5b50\u3002\u958b\u50ac\u671f\u9593\u4e2d\u3001\u591a\u304f\u306e\u65b9\u306b\u3054\u6765\u5834\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002<\/figcaption><\/figure>\n\n\n\n<p id=\"01-dc\"><br><\/p>\n\n\n\n<h2>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u751f\u6210AI\u6d3b\u7528\u306e\u6700\u65b0\u52d5\u5411<\/h2>\n\n\n\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\/CRM 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of 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class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1600\" height=\"1200\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/MD-1080_img_02-1600x1200.jpg\" alt=\"\" class=\"wp-image-21161\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/MD-1080_img_02-1600x1200.jpg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/MD-1080_img_02-800x600.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/MD-1080_img_02-768x576.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/MD-1080_img_02-1536x1152.jpg 1536w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/MD-1080_img_02-2048x1536.jpg 2048w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><figcaption 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class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1600\" height=\"1200\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/\u83f1\u7530\u4e8b\u524d-1600x1200.jpg\" alt=\"\" class=\"wp-image-21162\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/\u83f1\u7530\u4e8b\u524d-1600x1200.jpg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/\u83f1\u7530\u4e8b\u524d-800x600.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/\u83f1\u7530\u4e8b\u524d-768x576.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/\u83f1\u7530\u4e8b\u524d-1536x1152.jpg 1536w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/\u83f1\u7530\u4e8b\u524d-2048x1536.jpg 2048w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\">\u25b2\u300cMooA\u300d\u306e\u30c7\u30e2\u3082\u4f53\u9a13\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002<\/figcaption><\/figure>\n\n\n\n<p>\u307e\u305f\u3001\u5c55\u793a\u4f1a\u5185\u3067\u306e\u30bb\u30df\u30ca\u30fc\u3067\u306f\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577 \u77f3\u4e95 \u667a\u5b8f\u3001\u57f7\u884c\u5f79\u54e1 \u30d1\u30fc\u30c8\u30ca\u30fc&amp;\u30c6\u30af\u30cb\u30ab\u30eb\u30bb\u30fc\u30eb\u30b9\u30c7\u30a3\u30d3\u30b8\u30e7\u30f3\u9577 \u65b0\u8c37 \u5b9c\u5f66\u304c\u767b\u58c7\u3057\u3001\u300c\u5b9f\u52b9\u679c\u306e\u3042\u308b\u751f\u6210AI\u5229\u7528\u306e\u5fc5\u9808\u6761\u4ef6\uff01\u30fc\u4eca\u30b9\u30b0\u306b\u3059\u3079\u304d\u3053\u3068\u306f\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u300d\uff08\u77f3\u4e95\uff09\u3001\u300c\u751f\u6210AI\u304c\u3064\u3044\u306b\u771f\u4fa1\u3092\u767a\u63ee\uff01\u30fc\u4f01\u696d\u5185\u30ca\u30ec\u30c3\u30b8\u3092\u6d3b\u304b\u3057\u305fCX\u5411\u4e0a\u3068\u4f01\u696d\u53ce\u76ca\u3078\u306e\u8ca2\u732e\u300d\uff08\u65b0\u8c37\uff09\u3092\u30c6\u30fc\u30de\u306b\u8b1b\u6f14\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u5c55\u793a\u30d6\u30fc\u30b9\u3067\u306f\u30012024\u5e7411\u670814\u65e5\u3088\u308a\u9806\u6b21\u63d0\u4f9b\u958b\u59cb\u3057\u305f\u300cMooA\u300d\u306e\u65b0\u6a5f\u80fd\u3001AI\u304c\u6587\u5b57\u8d77\u3053\u3057\u3084\u901a\u8a71\u5185\u5bb9\u3092\u5206\u6790\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5411\u3051\u56de\u7b54\u652f\u63f4\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u300cMooA CommNavi\uff08\u30e0\u30fc\u30a2 \u30b3\u30df\u30e5\u30ca\u30d3\uff09\u300d\u3068\u3001\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u3001\u4f01\u696d\u5185\u30ca\u30ec\u30c3\u30b8\u3092\u7d44\u307f\u8fbc\u3093\u3060\u30ca\u30ec\u30c3\u30b8\u691c\u7d22\u6a5f\u80fd\u300cMooA KnowledgeBase\uff08\u30e0\u30fc\u30a2 \u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\uff09\u300d\uff08\u30d9\u30fc\u30bf\u7248\uff09\u306b\u3064\u3044\u3066\u3082\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u65b0\u6a5f\u80fd2\u7a2e\u306f\u3001\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u3066\u304a\u308a\u3001\u7d42\u8a71\u5f8c\u306e\u5f8c\u51e6\u7406\uff08\u5fdc\u5bfe\u8a18\u9332\u4f5c\u6210\u7b49\uff09\u3068\u3044\u3063\u305f\u300cACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u300d\u7b49\u306e\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7d4c\u9a13\u306b\u5de6\u53f3\u3055\u308c\u306a\u3044\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u30fb\u5b89\u5b9a\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u4e2d\u5fc3\u306b\u84c4\u7a4d\u3055\u308c\u308b\u9867\u5ba2\u30c7\u30fc\u30bf\u3001FAQ\u3084\u9867\u5ba2\u306e\u58f0\uff08VOC\uff09\u306e\u53ce\u96c6\u30fb\u5229\u6d3b\u7528\u3082\u53ef\u80fd\u3068\u306a\u3063\u3066\u304a\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u3078\u53cd\u6620\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3084\u4f01\u696d\u4fa1\u5024\u306e\u5411\u4e0a\u652f\u63f4\u3084\u4f01\u696d\u306e\u53ce\u76ca\u6539\u5584\u306b\u3082\u8ca2\u732e\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1600\" height=\"558\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-1-1600x558.jpg\" alt=\"\" class=\"wp-image-21163\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-1-1600x558.jpg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-1-800x279.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-1-768x268.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-1-1536x535.jpg 1536w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-1.jpg 1920w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\">\u25b2\u300cMooA CommNavi\u300d\u3068\u300cMooA KnowledgeBase\u300d\u306e\u5168\u4f53\u30a4\u30e1\u30fc\u30b8\u3002<\/figcaption><\/figure>\n\n\n\n<h3>\u25a0\u6a5f\u80fd\u8a73\u7d30<\/h3>\n\n\n\n<h4>\uff081\uff09\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u300cMooA CommNavi\u300d<\/h4>\n\n\n\n<p>\u300cMooA CommNavi\u300d\u306f\u3001<strong>\u901a\u8a71\u958b\u59cb\u3068\u540c\u6642\u306b\u97f3\u58f0\u8a8d\u8b58\u306b\u3088\u308b\u6587\u5b57\u8d77\u3053\u3057\u3084AI\u304c\u8a71\u8005\u7279\u5b9a\u3068\u6587\u8108\u7406\u89e3\u3092\u884c\u3044\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u56de\u7b54\u3092\u652f\u63f4\u3059\u308b\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u300cMooA KnowledgeBase\u300d\u3068\u9023\u52d5\u3057\u3001RAG\uff08Retrieval Augmented Generation\uff1a\u691c\u7d22\u62e1\u5f35\u751f\u6210\u203b\uff09\u3068\u751f\u6210AI\u3067\u9069\u5207\u306a\u56de\u7b54\u3092\u751f\u6210\u3057\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u78ba\u8a8d\u624b\u9806\u306b\u5f93\u3063\u3066\u96fb\u8a71\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u7d4c\u9a13\u304c\u6d45\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u3082\u54c1\u8cea\u306e\u9ad8\u3044\u5fdc\u5bfe\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u3001\u578b\u756a\u3084\u8a3c\u5238\u756a\u53f7\u306a\u3069\u3082\u6b63\u78ba\u306b\u97f3\u58f0\u8a8d\u8b58\u304c\u3067\u304d\u308b\u305f\u3081\u3001<strong>\u696d\u52d9\u7279\u5316\u578b\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u9078\u629e\u3067\u304d\u308b<\/strong>\u70b9\u3082\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u901a\u8a71\u7d42\u4e86\u5f8c\u306f\u6587\u5b57\u8d77\u3053\u3057\u3055\u308c\u305f\u901a\u8a71\u5185\u5bb9\u3092\u57fa\u306b\u3001\u751f\u6210AI\u304c\u901a\u8a71\u5185\u5bb9\u3092\u610f\u56f3\u62bd\u51fa\u30fb\u8981\u7d04\u3001\u3055\u3089\u306bQA\u30c9\u30e9\u30d5\u30c8\u4f5c\u6210\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u8a55\u4fa1\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8a55\u4fa1\u3001VOC\u62bd\u51fa\u306a\u3069CX\u8a55\u4fa1\u3092\u6587\u5b57\u5316\u3057\u3066\u30ce\u30a6\u30cf\u30a6\u3068\u3057\u3066\u62bd\u51fa<\/strong>\u3057\u307e\u3059\u3002\u8981\u7d04\u7d50\u679c\u306f\u300c\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u300d\u3084\u300cFastHelp5\u300d\u306a\u3069\u306eCRM\u30b7\u30b9\u30c6\u30e0\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u5bfe\u5fdc\u5c65\u6b74\u306e\u8a18\u9332\u304c\u5927\u5e45\u306b\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u63d0\u4f9b\u3057\u3066\u3044\u308b\u300cMooA\u300d\u306e\u5fdc\u5bfe\u8981\u7d04\uff08\u6982\u8981\u8981\u7d04\u3001\u7d50\u8ad6\u3001\u5206\u985e\u3001\u5f15\u7d99\u304e\u30e1\u30e2\uff09\u306b\u52a0\u3048\u3066\u3001\u300cMooA CommNavi\u300d\u306e\u8981\u7d04\u30e1\u30cb\u30e5\u30fc\u300c MooA Prompt10\uff08\u30d7\u30ed\u30f3\u30d7\u30c8\u30c6\u30f3\uff09\u300d\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5fdc\u5bfe\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7d4c\u9a13\u306b\u4f9d\u5b58\u3057\u306a\u3044\u5fdc\u5bfe\u54c1\u8cea\u306e\u5747\u4e00\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"has-small-font-size\">\u203b\u3000RAG\uff08Retrieval-Augmented Generation\uff09\uff1a\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u306b\u3088\u308b\u30c6\u30ad\u30b9\u30c8\u751f\u6210\u306b\u3001\u5916\u90e8\u60c5\u5831\u306e\u691c\u7d22\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u56de\u7b54\u7cbe\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u6280\u8853<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1280\" height=\"720\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-2.jpg\" alt=\"\" class=\"wp-image-21164\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-2.jpg 1280w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-2-800x450.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-2-768x432.jpg 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><figcaption class=\"wp-element-caption\">\u25b2\u300cMooA CommNavi\u300d\u3067\u306e\u64cd\u4f5c\u753b\u9762\u30a4\u30e1\u30fc\u30b8\u3002<br>\uff08\u901a\u8a71\u4e2d\u6587\u5b57\u8d77\u3053\u3057\u3001\u5fdc\u5bfe\u8981\u7d04\u3001QA\u30c9\u30e9\u30d5\u30c8\u751f\u6210\u306a\u3069\uff09<\/figcaption><\/figure>\n\n\n\n<h4>\uff082\uff09RAG\u65b9\u5f0f\u4f01\u696d\u5185\u30ca\u30ec\u30c3\u30b8\u691c\u7d22\u6a5f\u80fd\u300cMooA KnowledgeBase\u300d<\/h4>\n\n\n\n<p>\u300cMooA KnowledgeBase\u300d\u306f\u3001<strong>RAG\u65b9\u5f0f\uff08\u691c\u7d22\u62e1\u5f35\u751f\u6210\uff09\u3067\u4f01\u696d\u5185\u30ca\u30ec\u30c3\u30b8\u3092\u57fa\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8cea\u554f\u306b\u56de\u7b54\u3059\u308b\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3092\u69cb\u7bc9\u30fb\u691c\u7d22\u3067\u304d\u308b\u6a5f\u80fd<\/strong>\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u52b9\u7387\u7684\u306a\u30ca\u30ec\u30c3\u30b8\u306e\u84c4\u7a4d\u30fb\u6d3b\u7528\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001AI\u304c\u901a\u8a71\u4e2d\u306b\u62bd\u51fa\u3057\u305f\u8cea\u554f\u306b\u3001\u4f01\u696d\u5185\u30ca\u30ec\u30c3\u30b8\u304b\u3089\u56de\u7b54\u3092\u751f\u6210\u3057\u305d\u306e\u6839\u62e0\u3092\u63d0\u793a\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5165\u529b\u3057\u305f\u8cea\u554f\uff08\u30d7\u30ed\u30f3\u30d7\u30c8\uff09\u306b\u5bfe\u3057\u3001\u751f\u6210AI\u304c\u30de\u30cb\u30e5\u30a2\u30eb\u7b49\u306e\u4f01\u696d\u5185\u30ca\u30ec\u30c3\u30b8\u3092\u53c2\u7167\u3057\u56de\u7b54\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u56de\u7b54\u6587\u306f\u3001\u767b\u9332\u3055\u308c\u305f\u60c5\u5831\u304b\u3089\u306e\u307f\u751f\u6210\u3057\u3001\u4e8b\u5b9f\u306b\u57fa\u3065\u304b\u306a\u3044\u60c5\u5831\u306e\u751f\u6210\uff08\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3\uff09\u306f\u6291\u5236\u3055\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u66d6\u6627\u306a\u8cea\u554f\u306b\u5bfe\u3057\u3066\u306f\u3001\u985e\u4f3c\u306e\u30ad\u30fc\u30ef\u30fc\u30c9\u3084\u5185\u5bb9\u3092\u7279\u5b9a\u3057\u56de\u7b54\u3059\u308b\u305f\u3081\u67d4\u8edf\u306b\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u73fe\u5834\u3067\u4f7f\u3044\u3084\u3059\u3044\u4ed5\u69d8\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1280\" height=\"720\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-4.jpg\" alt=\"\" class=\"wp-image-21165\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-4.jpg 1280w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-4-800x450.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/12\/word-image-41272-4-768x432.jpg 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><figcaption class=\"wp-element-caption\">\u25b2\u300cMooA CommNavi\u300d\u3067\u306e\u300cMooA KnowledgeBase\u300d\u64cd\u4f5c\u753b\u9762\u30a4\u30e1\u30fc\u30b8\u3002<br>\uff08\u901a\u8a71\u4e2d\u306e\u6587\u5b57\u8d77\u3053\u3057\u3001\u7d5e\u308a\u8fbc\u307f\u3001\u8ffd\u52a0\u6307\u793a\u3001\u8cea\u554f\u306e\u610f\u5473\u691c\u7d22\u3001\u56de\u7b54\u30c8\u30fc\u30af\u652f\u63f4\u3001\u56de\u7b54\u6839\u62e0\u306e\u63d0\u793a\uff09<\/figcaption><\/figure>\n\n\n\n<p id=\"03-dc\"><br><\/p>\n\n\n\n<h2>\u300cCX\u30bb\u30f3\u30bf\u30fc\u300d\u3078\u9032\u5316\u3092\u9042\u3052\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/h2>\n\n\n\n<p>\u5f53\u30a4\u30d9\u30f3\u30c8\u3067\u306f\u3001\u5f93\u6765\u306f\u5c5e\u4eba\u7684\u306a\u8a18\u9332\u306b\u983c\u3063\u3066\u3044\u305f\u300c\u9867\u5ba2\u4f53\u9a13\u306e\u53ef\u8996\u5316\u300d\u304c\u3001AI\u6280\u8853\u306b\u3088\u308a\u81ea\u52d5\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u4e8b\u4f8b\u304c\u7d39\u4ecb\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u7279\u306b\u300c\u97f3\u58f0\u8a8d\u8b58\u300d\u3084\u300c\u8981\u7d04\u30fb\u610f\u56f3\u62bd\u51fa\u300d\u3068\u3044\u3063\u305f\u6280\u8853\u8981\u7d20\u304c\u3001AI\u306e\u5b9f\u88c5\u306b\u3088\u308a\u98db\u8e8d\u7684\u306b\u7cbe\u5ea6\u304c\u5411\u4e0a\u3057\u3066\u304a\u308a\u3001\u97f3\u58f0\u8a8d\u8b58\u7cbe\u5ea6\u306e\u9ad8\u3055\u304c\u8981\u7d04\u3084\u610f\u56f3\u62bd\u51fa\u306e\u7cbe\u5ea6\u306b\u76f4\u7d50\u3059\u308b\u3053\u3068\u304c\u4f3a\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u8f9e\u66f8\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u8ca0\u62c5\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3059\u308b\u65b0\u3057\u3044\u97f3\u58f0\u8a8d\u8b58\u6280\u8853\u306e\u9032\u5316\u306f\u3001\u3053\u308c\u307e\u3067\u9332\u97f3\u30c7\u30fc\u30bf\u3092\u57cb\u3082\u308c\u3055\u305b\u3066\u3044\u305f\u4f01\u696d\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u4fa1\u5024\u5275\u51fa\u306e\u53ef\u80fd\u6027\u3092\u79d8\u3081\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u751f\u6210AI\u306b\u3088\u308b\u8981\u7d04\u6280\u8853\u3082\u9032\u5316\u3057\u3001\u300c\u5bfe\u8a71\u8981\u7d04\u300d\u304b\u3089\u300c\u696d\u52d9\u30ce\u30a6\u30cf\u30a6\u306b\u6cbf\u3063\u305f\u610f\u56f3\u62bd\u51fa\u300d\u306e\u6bb5\u968e\u306b\u5230\u9054\u3057\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u53d6\u308a\u7d44\u307f\u304b\u3089\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u52b9\u7387\u5316\u3084\u5fdc\u5bfe\u54c1\u8cea\u5411\u4e0a\u306b\u7559\u307e\u3089\u305a\u3001VOC\u3084\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u5168\u793e\u306b\u767a\u4fe1\u3059\u308b\u300cCX\u30bb\u30f3\u30bf\u30fc\u300d\u3078\u3068\u9032\u5316\u3057\u3066\u3044\u304f\u53ef\u80fd\u6027\u3092\u611f\u3058\u305f\u30a4\u30d9\u30f3\u30c8\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306e\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u5411\u4e0a\u3092\u901a\u3058\u3066\u4f01\u696d\u306e\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u3001\u53ce\u76ca\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u7dcf\u5408\u7684\u306a\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u307e\u3059\u3002AI\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3001\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3059\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306a\u3069\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3064\u306a\u304c\u308b\u5e45\u5e83\u3044\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u767a\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u305c\u3072\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2><strong>\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u300cMooA\u300d\u7d39\u4ecb\u8cc7\u6599<\/strong><\/h2>\n\n\n\n<p>MooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u306f\u751f\u6210AI\u3084\u72ec\u81ea\u306eAI\u6280\u8853\u3092\u53d6\u308a\u5165\u308c\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u696d\u52d9\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u5fdc\u5bfe\u696d\u52d9\u5168\u4f53\u306e\u77ed\u7e2e\u5316\u3068VOC\u306e\u6d3b\u7528\u3092\u4fc3\u9032\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u9023\u643a\u3057\u306a\u304c\u3089\u3001\u5fdc\u5bfe\u4e2d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u56de\u7b54\u696d\u52d9\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u6a5f\u80fd\u3001\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u306a\u3069\u3092\u7d39\u4ecb\u8cc7\u6599\u306b\u3066\u63b2\u8f09\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e0b\u8a18\u30d5\u30a9\u30fc\u30e0\u3088\u308a\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/go.mobilus.co.jp\/l\/843543\/2024-04-30\/by8ypg?_gl=1*1blgyiz*_gcl_aw*R0NMLjE3Mjk4MjgzMTYuQ2owS0NRanc0T2U0QmhDY0FSSXNBRFEwY3NrcmZoOURFcUxBY2JHTFVBZ2xqTlgwdFpib2xEVC1qNzYxak5iWFNVa1JncFAzZEJKSEktb2FBdDMzRUFMd193Y0I.*_gcl_au*MjAxMjAyOTcyMC4xNzI4NzM4MjE4*_ga*NTgyOTczNTU1LjE3MTc3NDA1NjQ.*_ga_7CFJP3JDHH*MTczMjA3ODk0NC4xNDUuMS4xNzMyMDgxMzQ3LjM4LjAuMjc2OTc4OTQx\">\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u30d5\u30a9\u30fc\u30e0<\/a><\/p>\n\n\n\n<p>\u88fd\u54c1\u7d39\u4ecb\u30da\u30fc\u30b8\u306f\u4e0b\u8a18\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e wp-block-embed-\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n    <a href=\"https:\/\/mobilus.co.jp\/service\/mooa\" class=\"mobilus-service-card\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener noreferrer\">\n      <div class=\"service-card-content\">\n        <div class=\"service-logo-left\">\n          <div class=\"info__content_image_wrap\">\n            <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/themes\/mobilus2024\/img\/case\/detail\/profile_item_service_item_image_mooa.svg\" alt=\"\" class=\"info__content_image\">\n          <\/div>\n        <\/div>\n        <div class=\"service-text-block\">\n          <div class=\"service-title\">MooA \uff5c\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI<\/div>\n          <div class=\"service-description\">MooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u306f\u751f\u6210AI\u3084\u72ec\u81ea\u306eAI\u6280\u8853\u306b\u3088\u3063\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u696d\u52d9\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u7dcf\u5bfe\u5fdc\u6642\u9593\uff08AHT\uff09\u306e\u77ed\u7e2e\u5316\u3068VOC\u306e\u6d3b\u7528\u3092\u4fc3\u9032\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3067\u3059\u3002<\/div>\n          <div class=\"service-logo\">\n            <div class=\"brand-left\">\n              <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/02\/cropped-fabicon-32x32.png\" alt=\"\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n              <span class=\"service-brand-name\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"service-decoration\"><\/div>\n      <\/div>\n    <\/a><\/figure>\n\n\n\n<h2><strong>\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308bCX\u6226\u7565\u652f\u63f4\u3000CX 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style=\"text-decoration:none;\" rel=\"noopener noreferrer\">\n      <div class=\"service-card-content\">\n        <div class=\"service-logo-left\">\n          <div class=\"info__content_image_wrap\">\n            <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/themes\/mobilus2024\/img\/case\/detail\/profile_item_service_item_image_cxconsulting.svg\" alt=\"\" class=\"info__content_image\">\n          <\/div>\n        <\/div>\n        <div class=\"service-text-block\">\n          <div class=\"service-title\">CX Consulting\uff5c\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308b\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9<\/div>\n          <div class=\"service-description\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u4f5c\u6210\u3084\u5b9a\u91cf\u7684\u8abf\u67fb\u3092\u901a\u3058\u305f\u8ab2\u984c\u62bd\u51fa\u3068CX\u6226\u7565\u7acb\u6848\u30fb\u7b56\u5b9a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/div>\n          <div class=\"service-logo\">\n            <div class=\"brand-left\">\n              <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/02\/cropped-fabicon-32x32.png\" alt=\"\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n              <span class=\"service-brand-name\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"service-decoration\"><\/div>\n      <\/div>\n    <\/a><\/figure>\n\n\n\n<h2><strong>CX\u5411\u4e0a\u306b\u5c0e\u304f\u30e2\u30d3\u30eb\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc<\/strong><\/h2>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30dd\u30fc\u30c8\u3067\u4f01\u696d\u3092\u6210\u529f\u306b\u5c0e\u304f\u305f\u3081\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u308b\u4f34\u8d70\u578b\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc\uff09\u3092\u6574\u3048\u3066\u304a\u308a\u3001\u5c0e\u5165\u524d\u304b\u3089\u5c0e\u5165\u5f8c\u307e\u3067\u306e\u5168\u30d5\u30a7\u30fc\u30ba\u3092\u652f\u63f4\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e0b\u8a18\u306e\u8a18\u4e8b\u3067\u8a73\u3057\u304f\u7d39\u4ecb\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/cx_customersuccess\/\">CX\u5411\u4e0a\u306b\u5fc5\u8981\u3068\u3055\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u3068\u306f<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30e2\u30d3\u30eb\u30b9\u306f\u30012024\u5e7411\u670821\u65e5\uff08\u6728\uff09\u30fb22\u65e5\uff08\u91d1\uff09\u306e2\u65e5\u9593\u306b\u6e21\u308a\u958b\u50ac\u3055\u308c\u305f\u300c<\/p>\n","protected":false},"author":32,"featured_media":21206,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[156,17,2],"tags":[88,119,77,97,83],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/21159"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=21159"}],"version-history":[{"count":7,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/21159\/revisions"}],"predecessor-version":[{"id":21274,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/21159\/revisions\/21274"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/21206"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=21159"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=21159"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=21159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}