{"id":21356,"date":"2025-01-31T11:47:15","date_gmt":"2025-01-31T02:47:15","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=21356"},"modified":"2025-01-31T11:47:17","modified_gmt":"2025-01-31T02:47:17","slug":"custormer-success_kpi","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/cx\/custormer-success_kpi\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306eKPI\u3068\u306f\uff1f\u6307\u6a1910\u9078\u3068\u8a08\u6e2c\u30fb\u8a2d\u5b9a\u30fb\u6d3b\u7528\u8853"},"content":{"rendered":"\n<p>\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3060\u3051\u3067\u5dee\u5225\u5316\u304c\u96e3\u3057\u304f\u306a\u3063\u3066\u3044\u308b\u73fe\u4ee3\u306b\u304a\u3044\u3066\u3001\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e\u8003\u3048\u65b9\u3092\u91cd\u8996\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u300c\u9867\u5ba2\u306e\u6210\u529f\u4f53\u9a13\u300d\u3092\u76ee\u7684\u306b\u3001\u81ea\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6700\u5927\u9650\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3084\u4f34\u8d70\u3092\u884c\u3046\u3053\u3068\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u6210\u679c\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u306f\u3001\u591a\u69d8\u306a\u8996\u70b9\u3067KPI\u3092\u8a2d\u5b9a\u3057\u3001\u9069\u5207\u306a\u6e2c\u5b9a\u3084\u904b\u7528\u3092\u884c\u3063\u3066\u3044\u304f\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u5f53\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u6307\u6a19\u3068\u306a\u308bKPI10\u9078\u3068\u8a08\u6e2c\u30fb\u6e2c\u5b9a\u65b9\u6cd5\u3068\u6d3b\u7528\u65b9\u6cd5\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u304a\u3051\u308bKPI\u904b\u7528\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<h2><a id=\"post-21356-_o197hlqedgw9\"><\/a>\u76ee\u6b21<\/h2>\n\n\n\n<ul>\n<li><a href=\"#01-cs_kpi\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u304a\u3051\u308bKPI\u3068\u306f\uff1f<\/a><\/li>\n<li><a href=\"#02-cs_kpi\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u3088\u304f\u7528\u3044\u3089\u308c\u308bKPI\u3068\u306f\uff1f<\/a><\/li>\n<li><a href=\"#03-cs_kpi\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u304a\u3051\u308bKPI\u904b\u7528\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306f\uff1f<\/a><\/li>\n<\/ul>\n\n\n\n<p id=\"01-cs_kpi\"><br><\/p>\n\n\n\n<h2><a id=\"post-21356-_w3h789iw8tao\"><\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u304a\u3051\u308bKPI\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>\u59cb\u3081\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u57fa\u790e\u77e5\u8b58\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u304a\u3051\u308bKPI\u306e\u5f79\u5272\u3068\u76ee\u7684\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_vtoqfccsdmev\"><\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u91cd\u8981\u6027\u3068\u306f\uff1f<\/h3>\n\n\n\n<p>\u73fe\u4ee3\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3067\u306f\u3001\u5358\u306b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3060\u3051\u3067\u306f\u5dee\u5225\u5316\u304c\u96e3\u3057\u304f\u3001\u7af6\u4e89\u306b\u52dd\u3061\u6b8b\u308b\u3053\u3068\u304c\u56f0\u96e3\u306b\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u3068\u306e\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u9867\u5ba2\u306e\u6210\u529f\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u304c\u4f01\u696d\u306e\u6301\u7d9a\u7684\u6210\u9577\u306b\u4e0d\u53ef\u6b20\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u300c\u9867\u5ba2\u306e\u6210\u529f\u300d\u3092\u610f\u5473\u3059\u308b\u8a00\u8449\u3067\u3059\u3002\u9867\u5ba2\u304c\u671b\u3080\u7d50\u679c\u3092\u9054\u6210\u3057\u3001\u5229\u76ca\u3092\u6700\u5927\u5316\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u306b\u3001\u9867\u5ba2\u304c\u81ea\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u3001\u652f\u63f4\u3084\u4f34\u8d70\u3092\u884c\u3046\u6d3b\u52d5\u3092\u6307\u3057\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u3001\u81ea\u793e\u306e\u9867\u5ba2\u8ab2\u984c\u3092\u628a\u63e1\u3057\u3001\u8ab2\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u63d0\u6848\u3068\u3001\u305d\u306e\u5b9f\u73fe\u3092\u884c\u3063\u3066\u3044\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_h15gbg5gv03v\"><\/a>KPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3068\u306f\uff1f<\/h3>\n\n\n\n<p>KPI\uff08Key Performance Indicator\uff09\u3068\u306f\u3001\u4f01\u696d\u306e\u76ee\u6a19\u9054\u6210\u306b\u5411\u3051\u305f\u9032\u6357\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u6307\u6a19\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u304a\u3051\u308bKPI\u306f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u3084\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u5b9a\u91cf\u7684\u306b\u8a55\u4fa1\u3057\u3001\u6226\u7565\u306e\u52b9\u679c\u3092\u691c\u8a3c\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002\u9069\u5207\u306aKPI\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u89e3\u7d04\u7387\u306e\u4f4e\u4e0b\u306a\u3069\u3001\u5177\u4f53\u7684\u306a\u6210\u679c\u3092\u8ffd\u6c42\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_6aec8r83sflg\"><\/a>KPI\u306e\u5f79\u5272\u3068\u76ee\u7684<\/h3>\n\n\n\n<p>KPI\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u6d3b\u52d5\u304c\u3069\u308c\u3060\u3051\u52b9\u679c\u7684\u3067\u3042\u308b\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5f79\u5272\u3068\u76ee\u7684\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_cnhca9iqrb2y\"><\/a>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6e2c\u5b9a<\/h4>\n\n\n\n<p>\u6226\u7565\u3084\u65bd\u7b56\u304c\u671f\u5f85\u901a\u308a\u306e\u6210\u679c\u3092\u4e0a\u3052\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_28i5stzfzpct\"><\/a>\u610f\u601d\u6c7a\u5b9a\u306e\u652f\u63f4<\/h4>\n\n\n\n<p>\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u305f\u3081\u306e\u6839\u62e0\u3092\u63d0\u4f9b\u3059\u308b\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_rs3mp1iivev\"><\/a>\u6539\u5584\u70b9\u306e\u7279\u5b9a<\/h4>\n\n\n\n<p>\u73fe\u5728\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u57fa\u3065\u304d\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u660e\u78ba\u306b\u3059\u308b\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_42f5omqtlfwq\"><\/a>\u30c1\u30fc\u30e0\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u5411\u4e0a<\/h4>\n\n\n\n<p>\u660e\u78ba\u306a\u76ee\u6a19\u3068\u9032\u6357\u72b6\u6cc1\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u9ad8\u3081\u308b\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"750\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_img_01-1.jpg\" alt=\"\" class=\"wp-image-21373\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_img_01-1.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_img_01-1-800x537.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_img_01-1-768x515.jpg 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<p id=\"02-cs_kpi\"><br><\/p>\n\n\n\n<h2><a id=\"post-21356-_2jizdzwehnpt\"><\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u3088\u304f\u7528\u3044\u3089\u308c\u308bKPI\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u52b9\u679c\u3092\u6e2c\u5b9a\u3059\u308b\u4e0a\u3067\u3001\u3088\u304f\u7528\u3044\u3089\u308c\u308bKPI\u306f\u6b21\u306e\u901a\u308a\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\n  \u30fb\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\n<\/p>\n\n\n\n<p>\n  \u30fb\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\n<\/p>\n\n\n\n<p>\n  \u30fb\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\uff08\u89e3\u7d04\u7387\uff09\n<\/p>\n\n\n\n<p>\n  \u30fb\u9867\u5ba2\u30e9\u30a4\u30d5\u30bf\u30a4\u30e0\u30d0\u30ea\u30e5\u30fc\uff08CLV\uff09\n<\/p>\n\n\n\n<p>\n  \u30fb\u9867\u5ba2\u7dad\u6301\u7387\uff08\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30ec\u30fc\u30c8\uff09\n<\/p>\n\n\n\n<p>\n  \u30fb\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u5b8c\u4e86\u7387\n<\/p>\n\n\n\n<p>\n  \u30fb\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u7387\n<\/p>\n\n\n\n<p>\n  \u30fbNRR\uff08\u58f2\u4e0a\u7d99\u7d9a\u7387\uff09\n<\/p>\n\n\n\n<p>\n  \u30fb\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\u6570\n<\/p>\n\n\n\n<p>\n  \u30fb\u30bb\u30c3\u30b7\u30e7\u30f3\u6642\u9593\n<\/p>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u306e\u5b9a\u7fa9\u30fb\u8a08\u6e2c\u65b9\u6cd5\u30fb\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u3064\u3044\u3066\u3001\u4e00\u3064\u305a\u3064\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_iijn1omjh9or\"><\/a>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09<\/h3>\n\n\n\n<h4><a id=\"post-21356-_x23ua1aoizih\"><\/a>\u5b9a\u7fa9<\/h4>\n\n\n\n<p>CSAT\uff08Customer Satisfaction Score\uff09\u306f\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u3069\u308c\u3060\u3051\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u6e2c\u5b9a\u3059\u308b\u6307\u6a19\u3067\u3059\u3002\u9ad8\u3044CSAT\u306f\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3092\u793a\u3057\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3084\u53e3\u30b3\u30df\u306b\u3088\u308b\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u53cd\u5bfe\u306b\u4f4e\u3044CSAT\u306f\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u793a\u5506\u3059\u308b\u3082\u306e\u3067\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_omp05zp7lmfp\"><\/a>\u8a08\u6e2c\u65b9\u6cd5<\/h4>\n\n\n\n<p><strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb<\/strong>\uff1a\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u5f8c\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4ed8\u3057\u3001\u9867\u5ba2\u306b\u6e80\u8db3\u5ea6\u3092\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3046\u65b9\u6cd5\u3067\u3059\u3002\u4e00\u822c\u7684\u306b\u306f5\u6bb5\u968e\u8a55\u4fa1\u308410\u6bb5\u968e\u8a55\u4fa1\u304c\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002\n<\/p>\n\n\n\n<p><strong>\u5177\u4f53\u7684\u306a\u8cea\u554f<\/strong>\uff1a \u300c\u3053\u306e\u88fd\u54c1\u306b\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\u300d\u306e\u3088\u3046\u306b\u5177\u4f53\u7684\u306a\u8cea\u554f\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\n<\/p>\n\n\n\n<p><strong>\u30bf\u30a4\u30df\u30f3\u30b0<\/strong>\uff1a \u8cfc\u5165\u5f8c\u3084\u30b5\u30dd\u30fc\u30c8\u5bfe\u5fdc\u5f8c\u306a\u3069\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u969b\u306b\u4f53\u9a13\u3057\u305f\u76f4\u5f8c\u306b\u8abf\u67fb\u3092\u884c\u3044\u307e\u3059\u3002\n<\/p>\n\n\n\n<h4><a id=\"post-21356-_kvajuy4qv6fw\"><\/a>\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h4>\n\n\n\n<p> \u52b9\u679c\u7684\u306aCSAT\u306e\u6e2c\u5b9a\u3068\u6d3b\u7528\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306f\u4e0b\u8a18\u306e\u901a\u308a\u3067\u3059\u3002 <\/p>\n\n\n\n<p><strong>\u30b7\u30f3\u30d7\u30eb\u306a\u8cea\u554f\u8a2d\u5b9a<\/strong>\uff1a \u8cea\u554f\u306f\u30b7\u30f3\u30d7\u30eb\u304b\u3064\u5177\u4f53\u7684\u306b\u3057\u3001\u56de\u7b54\u8005\u304c\u56de\u7b54\u3057\u3084\u3059\u3044\u3088\u3046\u306b\u3057\u307e\u3059\u3002\n<\/p>\n\n\n\n<p><strong>\u5b9a\u671f\u7684\u306a\u8abf\u67fb<\/strong>\uff1a \u5b9a\u671f\u7684\u306bCSAT\u3092\u6e2c\u5b9a\u3057\u3001\u30c8\u30ec\u30f3\u30c9\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\n<\/p>\n\n\n\n<p><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u6d3b\u7528<\/strong>\uff1a \u53ce\u96c6\u3057\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u7b56\u3092\u5b9f\u65bd\u3057\u3066\u3044\u304d\u307e\u3059\u3002\n<\/p>\n\n\n\n<h3><a id=\"post-21356-_98aykqmg5ul0\"><\/a>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/h3>\n\n\n\n<h4><a id=\"post-21356-_5uj30bnfdzof\"><\/a>\u5b9a\u7fa9<\/h4>\n\n\n\n<p>NPS\uff08Net Promoter Score\uff09\u306f\u3001\u9867\u5ba2\u304c\u4ed6\u8005\u306b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u85a6\u3059\u308b\u610f\u5411\u3092\u793a\u3059\u6307\u6a19\u3067\u3059\u3002NPS\u306f\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3084\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u5e83\u304f\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_rm0kc19mkuex\"><\/a>\u8a08\u6e2c\u65b9\u6cd5<\/h4>\n\n\n\n<p><strong>1.\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u53d6\u308b<\/strong>\uff1a\u300c\u3053\u306e\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u4eba\u306b\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u306f\u3069\u308c\u304f\u3089\u3044\u3067\u3059\u304b\uff1f\u300d\u3068\u3044\u3046\u8cea\u554f\u306b\u5bfe\u3057\u30010\u304b\u308910\u306e\u30b9\u30b1\u30fc\u30eb\u3067\u56de\u7b54\u3057\u3066\u3082\u3089\u3046\u65b9\u6cd5\u3067\u3059\u3002\n<\/p>\n\n\n\n<p><strong>2.\u56de\u7b54\u8005\u306e\u5206\u985e\u3059\u308b<\/strong>\uff1a\n<\/p>\n\n\n\n<p>\u56de\u7b54\u3057\u305f\u6570\u5024\u304b\u3089\u4e0b\u8a18\u306e3\u3064\u306b\u5206\u985e\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\n  \u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff08Promoters\uff09: 9-10\u70b9\n<\/p>\n\n\n\n<p>\n  \u30fb\u30d1\u30c3\u30b7\u30d6\uff08Passives\uff09: 7-8\u70b9\n<\/p>\n\n\n\n<p>\n  \u30fb\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\uff08Detractors\uff09: 0-6\u70b9\n<\/p>\n\n\n\n<p><strong>3.\u30b9\u30b3\u30a2\u3092\u7b97\u51fa\u3059\u308b<\/strong>\uff1a\n<\/p>\n\n\n\n<p>NPS\u306e\u30b9\u30b3\u30a2\u306f\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306e\u5272\u5408\u304b\u3089\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u3092\u5f15\u3044\u305f\u5272\u5408\u3067\u7b97\u51fa\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_ekuorm4lhpa1\"><\/a>\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h4>\n\n\n\n<p>\u6e2c\u5b9a\u3057\u305fNPS\u3092\u6d3b\u7528\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u306f\u4e0b\u8a18\u306e\u4e09\u3064\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5206\u6790<\/strong>\uff1a\u8a55\u4fa1\u304c\u4f4e\u3044\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u3001\u5171\u901a\u3059\u308b\u554f\u984c\u70b9\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u8fc5\u901f\u306a\u5bfe\u5fdc<\/strong>\uff1a\u7279\u5b9a\u3055\u308c\u305f\u554f\u984c\u306b\u5bfe\u3057\u3066\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u6539\u5584\u7b56\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306e\u6d3b\u7528<\/strong>\uff1a 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Rate\uff09\u306f\u3001\u4e00\u5b9a\u671f\u9593\u5185\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u89e3\u7d04\u3057\u305f\u9867\u5ba2\u306e\u5272\u5408\u3092\u793a\u3059\u6307\u6a19\u3067\u3059\u3002\u9ad8\u3044\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\u306f\u3001\u53ce\u76ca\u306e\u6e1b\u5c11\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3092\u793a\u3059\u8b66\u544a\u4fe1\u53f7\u3068\u306a\u308a\u307e\u3059\u3002\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306e\u30b3\u30b9\u30c8\u3092\u8003\u3048\u308b\u3068\u3001\u65e2\u5b58\u9867\u5ba2\u306e\u7dad\u6301\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\u3092\u4e0b\u3052\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u306e\u5229\u76ca\u3092\u4e0a\u3052\u308b\u4e0a\u3067\u6b20\u304b\u305b\u306a\u3044\u65bd\u7b56\u3068\u8a00\u3048\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_nbpxj7gihlew\"><\/a>\u8a08\u6e2c\u65b9\u6cd5<\/h4>\n\n\n\n<p> 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id=\"post-21356-_kfq1q4vlj8e3\"><\/a>\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h4>\n\n\n\n<p>\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\u3092\u6e1b\u5c11\u3055\u305b\u308b\u305f\u3081\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306f\u4e0b\u8a18\u306e4\u3064\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u5f37\u5316<\/strong>\uff1a\u65b0\u898f\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u679c\u7684\u306b\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u5145\u5b9f\u3057\u305f\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u521d\u671f\u8a2d\u5b9a\u30ac\u30a4\u30c9\u3084\u30c7\u30e2\u30f3\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u306e\u30c1\u30e5\u30fc\u30c8\u30ea\u30a2\u30eb\u3084\u30a6\u30a7\u30d3\u30ca\u30fc\u3001\u5c02\u4efb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u914d\u7f6e\u306a\u3069\u304c\u6709\u52b9\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u5b9a\u671f\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b5\u30dd\u30fc\u30c8<\/strong>\uff1a \u9867\u5ba2\u3068\u306e\u5b9a\u671f\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u3001\u5f7c\u3089\u306e\u30cb\u30fc\u30ba\u3084\u8ab2\u984c\u3092\u628a\u63e1\u3057\u3001\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3068\u5bfe\u5fdc<\/strong>\uff1a \u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7a4d\u6975\u7684\u306b\u53ce\u96c6\u3057\u3001\u305d\u308c\u306b\u57fa\u3065\u3044\u3066\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u307e\u3059\u3002\u9867\u5ba2\u304c\u611f\u3058\u3066\u3044\u308b\u554f\u984c\u3092\u65e9\u671f\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u3001\u89e3\u7d04\u306e\u30ea\u30b9\u30af\u306e\u4f4e\u6e1b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u5c0e\u5165<\/strong>\uff1a \u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u5c0e\u5165\u3057\u307e\u3059\u3002\u30dd\u30a4\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u3084\u7279\u5178\u306e\u63d0\u4f9b\u3001\u9577\u671f\u5951\u7d04\u306e\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u306a\u3069\u304c\u52b9\u679c\u7684\u3067\u3059\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_e5tehxt368rc\"><\/a>\u9867\u5ba2\u30e9\u30a4\u30d5\u30bf\u30a4\u30e0\u30d0\u30ea\u30e5\u30fc\uff08CLV\uff09<\/h3>\n\n\n\n<h4><a id=\"post-21356-_c2bgsftwsz48\"><\/a>\u5b9a\u7fa9<\/h4>\n\n\n\n<p>CLV\uff08Customer Lifetime Value\uff09\u306f\u3001\u9867\u5ba2\u304c\u751f\u6daf\u306b\u308f\u305f\u3063\u3066\u4f01\u696d\u306b\u3082\u305f\u3089\u3059\u7dcf\u53ce\u76ca\u3092\u4e88\u6e2c\u3059\u308b\u6307\u6a19\u3067\u3059\u3002CLV\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u7372\u5f97\u3084\u7dad\u6301\u306e\u305f\u3081\u306e\u6295\u8cc7\u304c\u3069\u308c\u3060\u3051\u306e\u30ea\u30bf\u30fc\u30f3\u3092\u3082\u305f\u3089\u3059\u304b\u3092\u8a55\u4fa1\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_xrlv1ea3u43b\"><\/a>\u8a08\u6e2c\u65b9\u6cd5<\/h4>\n\n\n\n<p><strong>CLV=\u5e73\u5747\u8cfc\u5165\u984d\u00d7\u8cfc\u5165\u983b\u5ea6\u00d7\u9867\u5ba2\u5bff\u547d<\/strong>\n<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u306b\u7b97\u51fa\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\n  \u30fb<strong>\u5e73\u5747\u8cfc\u5165\u984d<\/strong>\uff08Average Purchase Value\uff09: \u4e00\u56de\u306e\u8cfc\u5165\u3042\u305f\u308a\u306e\u5e73\u5747\u53ce\u76ca\n<\/p>\n\n\n\n<p>\n  \u30fb<strong>\u8cfc\u5165\u983b\u5ea6<\/strong>\uff08Purchase Frequency\uff09: \u4e00\u5b9a\u671f\u9593\u5185\u306b\u304a\u3051\u308b\u8cfc\u5165\u56de\u6570\n<\/p>\n\n\n\n<p>\n  \u30fb<strong>\u9867\u5ba2\u5bff\u547d<\/strong>\uff08Customer Lifespan\uff09: \u9867\u5ba2\u304c\u7d99\u7d9a\u7684\u306b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u671f\u9593\n<\/p>\n\n\n\n<h4><a id=\"post-21356-_koujfmn40oku\"><\/a>\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h4>\n\n\n\n<p>CLV\u3092\u6700\u5927\u5316\u3059\u308b\u65bd\u7b56\u306f\u4e0b\u8a18\u306e\u56db\u3064\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u9867\u5ba2\u7dad\u6301\u6226\u7565\u306e\u5f37\u5316<\/strong>\uff1a\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\u3092\u4f4e\u6e1b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u5bff\u547d\u3092\u5ef6\u3070\u3057\u307e\u3059\u3002\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3084\u7d99\u7d9a\u7684\u306a\u4fa1\u5024\u63d0\u4f9b\u304c\u9375\u3068\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u4fc3\u9032<\/strong>\uff1a\u65e2\u5b58\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3001\u95a2\u9023\u3059\u308b\u88fd\u54c1\u3084\u4e0a\u4f4d\u7248\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u6848\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5e73\u5747\u8cfc\u5165\u984d\u3092\u5897\u52a0\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/strong>\uff1a \u9867\u5ba2\u306e\u884c\u52d5\u3084\u55dc\u597d\u306b\u57fa\u3065\u304d\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a<\/strong>\uff1a\u5b9a\u671f\u7684\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u63d0\u4f9b\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u307e\u3059\u3002\u9ad8\u3044\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u306e\u7d99\u7d9a\u5229\u7528\u610f\u6b32\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u52b9\u679c\u7684\u3067\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"746\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_img_03-1.jpg\" alt=\"\" class=\"wp-image-21371\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_img_03-1.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_img_03-1-800x534.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_img_03-1-768x512.jpg 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<h3><a id=\"post-21356-_bgh8z5p69xy\"><\/a>\u9867\u5ba2\u7dad\u6301\u7387\uff08\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30ec\u30fc\u30c8\uff09<\/h3>\n\n\n\n<h4><a id=\"post-21356-_egff1093dpst\"><\/a>\u5b9a\u7fa9<\/h4>\n\n\n\n<p> \u9867\u5ba2\u7dad\u6301\u7387\uff08\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30ec\u30fc\u30c8\uff09\u306f\u3001\u4e00\u5b9a\u671f\u9593\u5185\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u7d99\u7d9a\u3057\u3066\u5229\u7528\u3057\u3066\u3044\u308b\u9867\u5ba2\u306e\u5272\u5408\u3092\u793a\u3059\u6307\u6a19\u3067\u3059\u3002\u9ad8\u3044\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30ec\u30fc\u30c8\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9ad8\u3055\u3084\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u4fa1\u5024\u304c\u8a8d\u3081\u3089\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_aazjyc3cylc\"><\/a>\u8a08\u6e2c\u65b9\u6cd5<\/h4>\n\n\n\n<p><strong>\u9867\u5ba2\u7dad\u6301\u7387 \uff1d \uff08\u671f\u9593\u7d42\u4e86\u6642\u306e\u9867\u5ba2\u6570 \uff0d \u671f\u9593\u4e2d\u306e\u7372\u5f97\u9867\u5ba2\u6570\uff09 \u00f7 \u671f\u9593\u958b\u59cb\u6642\u306e\u9867\u5ba2 \u00d7 100<\/strong>\n<\/p>\n\n\n\n<h4><a id=\"post-21356-_vs7kusunkjo5\"><\/a>\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h4>\n\n\n\n<p> \u6539\u5584\u306e\u305f\u3081\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306f\u4e0b\u8a18\u306e4\u3064\u3067\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u5bfe\u5fdc<\/strong>\uff1a \u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u4fa1\u5024\u63d0\u4f9b\u306e\u7d99\u7d9a<\/strong>\uff1a \u5b9a\u671f\u7684\u306a\u88fd\u54c1\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3084\u65b0\u6a5f\u80fd\u306e\u63d0\u4f9b\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u306b\u7d99\u7d9a\u7684\u306a\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a<\/strong>\uff1a \u9867\u5ba2\u3068\u306e\u7a4d\u6975\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30a4\u30d9\u30f3\u30c8\u306e\u958b\u50ac\u3092\u901a\u3058\u3066\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff08\u611b\u7740\u30fb\u601d\u3044\u5165\u308c\uff09\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u5145\u5b9f<\/strong>\uff1a \u554f\u984c\u304c\u767a\u751f\u3057\u305f\u969b\u306b\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u306a\u3069\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u5145\u5b9f\u3055\u305b\u307e\u3059\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_y7votsc1l160\"><\/a>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u5b8c\u4e86\u7387<\/h3>\n\n\n\n<h4><a id=\"post-21356-_bkfrd16e05pq\"><\/a>\u5b9a\u7fa9<\/h4>\n\n\n\n<p> \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u5b8c\u4e86\u7387\u306f\u3001\u65b0\u898f\u9867\u5ba2\u304c\u521d\u671f\u5c0e\u5165\u30d7\u30ed\u30bb\u30b9\u3092\u5b8c\u4e86\u3057\u305f\u5272\u5408\u3092\u793a\u3059\u6307\u6a19\u3067\u3059\u3002\u9ad8\u3044\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u5b8c\u4e86\u7387\u306f\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u5229\u7528\u958b\u59cb\u3067\u304d\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3001\u65e9\u671f\u306e\u89e3\u7d04\u3092\u9632\u3050\u52b9\u679c\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_4ldhqmvc5wvz\"><\/a>\u8a08\u6e2c\u65b9\u6cd5<\/h4>\n\n\n\n<p><strong>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u5b8c\u4e86\u7387 = \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u304c\u5b8c\u4e86\u3057\u305f\u4f01\u696d\u6570 \u00f7 \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u671f\u9593\u306e\u5168\u4f01\u696d\u6570\u00d7100<\/strong>\n<\/p>\n\n\n\n<h4><a id=\"post-21356-_94jq2qqy2ihm\"><\/a>\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h4>\n\n\n\n<p>\u6539\u5584\u306e\u305f\u3081\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306f\u4e0b\u8a18\u306e4\u3064\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u660e\u78ba\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u306e\u8a2d\u8a08<\/strong>\uff1a \u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u306e\u30ac\u30a4\u30c9\u3084\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u304c\u8ff7\u308f\u305a\u9032\u3081\u308b\u3088\u3046\u306a\u8a2d\u8a08\u306b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u5c02\u4efb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u914d\u7f6e<\/strong>\uff1a\u65b0\u898f\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u5c02\u4efb\u306e\u62c5\u5f53\u8005\u3092\u914d\u7f6e\u3057\u3001\u500b\u5225\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u6559\u80b2\u30ea\u30bd\u30fc\u30b9\u306e\u63d0\u4f9b<\/strong>\uff1a\u30a6\u30a7\u30d3\u30ca\u30fc\u3001\u30c1\u30e5\u30fc\u30c8\u30ea\u30a2\u30eb\u30d3\u30c7\u30aa\u3001FAQ\u306a\u3069\u306e\u6559\u80b2\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u679c\u7684\u306b\u5229\u7528\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u9032\u6357\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7<\/strong>\uff1a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u9032\u6357\u3092\u5b9a\u671f\u7684\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u884c\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_xxps8h73soyg\"><\/a>\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u7387<\/h3>\n\n\n\n<h4><a id=\"post-21356-_b9dzbcocm5ti\"><\/a>\u5b9a\u7fa9<\/h4>\n\n\n\n<p> \u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u7387\u306f\u3001\u65e2\u5b58\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u8ffd\u52a0\u8ca9\u58f2\uff08\u30a2\u30c3\u30d7\u30bb\u30eb\uff09\u3084\u95a2\u9023\u5546\u54c1\u306e\u8ca9\u58f2\uff08\u30af\u30ed\u30b9\u30bb\u30eb\uff09\u3092\u6210\u529f\u3055\u305b\u305f\u5272\u5408\u3092\u793a\u3059\u6307\u6a19\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u4e00\u4eba\u5f53\u305f\u308a\u306e\u53ce\u76ca\u3092\u5897\u52a0\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_uwuiog1p3e1b\"><\/a>\u8a08\u6e2c\u65b9\u6cd5<\/h4>\n\n\n\n<p> \u30fb<strong>\u30a2\u30c3\u30d7\u30bb\u30eb\u7387\u300c\u30a2\u30c3\u30d7\u30bb\u30eb\u306b\u6210\u529f\u3057\u305f\u9867\u5ba2\u6570\u00f7\u5168\u9867\u5ba2\u300d<\/strong> <\/p>\n\n\n\n<p> \u30fb<strong>\u30af\u30ed\u30b9\u30bb\u30eb\u7387\u300c\u30af\u30ed\u30b9\u30bb\u30eb\u306b\u6210\u529f\u3057\u305f\u9867\u5ba2\u6570\u00f7\u5168\u9867\u5ba2\u300d<\/strong> <\/p>\n\n\n\n<h4><a id=\"post-21356-_suzrs6b0ms0j\"><\/a>\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h4>\n\n\n\n<p> \u30a2\u30c3\u30d7\u30bb\u30eb\u7387\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u7387\u3092\u5411\u4e0a\u3059\u308b\u305f\u3081\u306e\u65bd\u7b56\u306f\u4e0b\u8a18\u306e\u901a\u308a\u3067\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u5206\u6790<\/strong>\uff1a\u9867\u5ba2\u306e\u5229\u7528\u72b6\u6cc1\u3084\u8cfc\u8cb7\u5c65\u6b74\u3092\u5206\u6790\u3057\u3001\u6700\u9069\u306a\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u6a5f\u4f1a\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63d0\u6848<\/strong>\uff1a\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63d0\u6848\u3092\u884c\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u6559\u80b2<\/strong>\uff1a\u30bb\u30fc\u30eb\u30b9\u30c1\u30fc\u30e0\u306b\u5bfe\u3057\u3066\u3001\u52b9\u679c\u7684\u306a\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u624b\u6cd5\u306b\u3064\u3044\u3066\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u306e\u63d0\u4f9b<\/strong>\uff1a\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306e\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_7xur3nae3drx\"><\/a>NRR\uff08\u58f2\u4e0a\u7d99\u7d9a\u7387\uff09<\/h3>\n\n\n\n<h4><a id=\"post-21356-_bjyjtiqz9hsy\"><\/a>\u5b9a\u7fa9<\/h4>\n\n\n\n<p> NRR\uff08Net Revenue Retention: \u58f2\u4e0a\u7d99\u7d9a\u7387\uff09\u306f\u3001\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u306e\u7d99\u7d9a\u7684\u306a\u53ce\u76ca\u3092\u793a\u3059\u6307\u6a19\u3067\u3059\u3002NRR\u306f\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u306b\u3088\u3063\u3066\u58f2\u4e0a\u304c\u5897\u52a0\u3057\u305f\u5834\u5408\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u305f\u3081\u3001\u5358\u306a\u308b\u9867\u5ba2\u7dad\u6301\u7387\u3088\u308a\u3082\u5305\u62ec\u7684\u306a\u6307\u6a19\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_hds32o5q3w7\"><\/a>\u8a08\u6e2c\u65b9\u6cd5<\/h4>\n\n\n\n<p><strong>NRR = \u524d\u5e74\u5ea6\u306e\u9867\u5ba2\u306e\u4eca\u6708\u306eMRR \u00f7 \u524d\u5e74\u5ea6\u306e\u9867\u5ba2\u306e\u540c\u6708\u306eMRR \u00d7 100<\/strong>\n<\/p>\n\n\n\n<h4><a id=\"post-21356-_jmmx5o1d6r3p\"><\/a>\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h4>\n\n\n\n<p> NRR\u3092\u5411\u4e0a\u3059\u308b\u305f\u3081\u306e\u65bd\u7b56\u306f\u4e0b\u8a18\u306e\u901a\u308a\u3067\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u5f37\u5316<\/strong>\uff1a\u65e2\u5b58\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u8ffd\u52a0\u8ca9\u58f2\u3084\u95a2\u9023\u5546\u54c1\u306e\u63d0\u6848\u3092\u5f37\u5316\u3057\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u4fc3\u9032\u306b\u3064\u306a\u3052\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u9867\u5ba2\u30cb\u30fc\u30ba\u306e\u6df1\u6398\u308a<\/strong>\uff1a\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u8a73\u7d30\u306b\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u57fa\u3065\u3044\u305f\u4fa1\u5024\u63d0\u4f9b\u3092\u884c\u3046\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306e\u5f37\u5316<\/strong>\uff1a\u5c02\u4efb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u3092\u914d\u7f6e\u3057\u3001\u9867\u5ba2\u306e\u6210\u529f\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u4f53\u5236\u3092\u7bc9\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u7d99\u7d9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6<\/strong>\uff1a\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5b9a\u671f\u7684\u306b\u53ce\u96c6\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u6d3b\u7528\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_an4l17noee13\"><\/a>\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\u6570<\/h3>\n\n\n\n<h4><a id=\"post-21356-_l8iwx2o4vrm5\"><\/a>\u5b9a\u7fa9<\/h4>\n\n\n\n<p> \u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\u6570\u306f\u3001\u4e00\u5b9a\u671f\u9593\u5185\u306b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u969b\u306b\u5229\u7528\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u306e\u6570\u3092\u793a\u3059\u6307\u6a19\u3067\u3059\u3002\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\u6570\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u72b6\u6cc1\u3084\u9867\u5ba2\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6e2c\u308b\u91cd\u8981\u306a\u6307\u6a19\u3068\u8a00\u3048\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_usrv7r9l7pu8\"><\/a>\u8a08\u6e2c\u65b9\u6cd5<\/h4>\n\n\n\n<p><strong>\u65e5\u6b21\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\uff08DAU\uff09\uff1a\u6bce\u65e5\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306e\u6570<\/strong>\n<\/p>\n\n\n\n<p><strong>\u6708\u6b21\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\uff08MAU\uff09\uff1a\u6bce\u6708\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306e\u6570<\/strong>\n<\/p>\n\n\n\n<h4><a id=\"post-21356-_uvw0iqs9g0cr\"><\/a>\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h4>\n\n\n\n<p> \u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\u6570\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u65bd\u7b56\u306f\u4e0b\u8a18\u306e\u901a\u308a\u3067\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30e6\u30fc\u30b6\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a<\/strong>\uff1a\u5b9a\u671f\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u6a5f\u80fd\u3092\u5c0e\u5165\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u88fd\u54c1\u306e\u4fa1\u5024\u63d0\u4f9b<\/strong>\uff1a\u30e6\u30fc\u30b6\u30fc\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u7d99\u7d9a\u7684\u306b\u4fa1\u5024\u3092\u611f\u3058\u3089\u308c\u308b\u3088\u3046\u3001\u6a5f\u80fd\u3084\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3084\u901a\u77e5\u306e\u6d3b\u7528<\/strong>\uff1a\u30e6\u30fc\u30b6\u30fc\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u3088\u3046\u3001\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3084\u901a\u77e5\u3092\u6d3b\u7528\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30fb<strong>\u30e6\u30fc\u30b6\u30fc\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53cd\u6620<\/strong>\uff1a\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7a4d\u6975\u7684\u306b\u53cd\u6620\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u306b\u52aa\u3081\u307e\u3059\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_ow763mtuq88k\"><\/a>\u30bb\u30c3\u30b7\u30e7\u30f3\u6642\u9593<\/h3>\n\n\n\n<h4><a id=\"post-21356-_csp8t474jcov\"><\/a>\u5b9a\u7fa9<\/h4>\n\n\n\n<p>\u30bb\u30c3\u30b7\u30e7\u30f3\u6642\u9593\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u6642\u9593\u306e\u9577\u3055\u3092\u793a\u3059\u6307\u6a19\u3067\u3059\u3002\u9577\u3044\u30bb\u30c3\u30b7\u30e7\u30f3\u6642\u9593\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u9ad8\u3044\u4fa1\u5024\u3092\u898b\u51fa\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_ippkunz8kn90\"><\/a>\u8a08\u6e2c\u65b9\u6cd5<\/h4>\n\n\n\n<p>\u30bb\u30c3\u30b7\u30e7\u30f3\u6642\u9593\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u958b\u59cb\u3057\u3066\u304b\u3089\u7d42\u4e86\u3059\u308b\u307e\u3067\u306e\u6642\u9593\u3092\u8a08\u6e2c\u3057\u307e\u3059\u3002\u30a6\u30a7\u30d6\u89e3\u6790\u30c4\u30fc\u30eb\u3084\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u8a08\u6e2c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_mq3avjc530uz\"><\/a>\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h4>\n\n\n\n<p> \u30bb\u30c3\u30b7\u30e7\u30f3\u6642\u9593\u3092\u5ef6\u3070\u3059\u305f\u3081\u306e\u65bd\u7b56\u306f\u4e0b\u8a18\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306e\u6539\u5584<\/strong>\uff1a\u4f7f\u3044\u3084\u3059\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u5feb\u9069\u306b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u4fa1\u5024\u3042\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u63d0\u4f9b<\/strong>\uff1a\u30e6\u30fc\u30b6\u30fc\u304c\u8208\u5473\u3092\u6301\u3064\u4fa1\u5024\u3042\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u63d0\u4f9b\u3057\u3001\u30bb\u30c3\u30b7\u30e7\u30f3\u6642\u9593\u3092\u5ef6\u3070\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u6a5f\u80fd\u306e\u5c0e\u5165<\/strong>\uff1a\u30b2\u30fc\u30df\u30d5\u30a3\u30b1\u30fc\u30b7\u30e7\u30f3\uff08\u30b2\u30fc\u30e0\u8981\u7d20\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\uff09\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u6a5f\u80fd\u3092\u5c0e\u5165\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u53c2\u52a0\u610f\u6b32\u3092\u9ad8\u3081\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6700\u9069\u5316<\/strong>\uff1a\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u9069\u5316\u3057\u3001\u30b9\u30c8\u30ec\u30b9\u306a\u304f\u5229\u7528\u3067\u304d\u308b\u74b0\u5883\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"746\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_img_02-1.jpg\" alt=\"\" class=\"wp-image-21374\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_img_02-1.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_img_02-1-800x534.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_img_02-1-768x512.jpg 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<p id=\"03-cs_kpi\"><br><\/p>\n\n\n\n<h2><a id=\"post-21356-_vvtqajn6ky64\"><\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u304a\u3051\u308bKPI\u904b\u7528\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306f\uff1f<\/h2>\n\n\n\n<p> \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u304a\u3044\u3066KPI\u3092\u904b\u7528\u3059\u308b\u969b\u306f\u3001\u4ee5\u4e0b\u306e3\u3064\u3092\u610f\u8b58\u3057\u3066\u884c\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\n  \u30fb\u300cSMART\u300d\u3092\u610f\u8b58\u3057\u305fKPI\u8a2d\u8a08\n<\/p>\n\n\n\n<p>\n  \u30fb\u5b9a\u671f\u7684\u306a\u898b\u76f4\u3057\n<\/p>\n\n\n\n<p>\n  \u30fbKPI\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u6d3b\u7528\n<\/p>\n\n\n\n<p> \u4e00\u3064\u305a\u3064\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_viqexhngt32b\"><\/a>KPI\u8a2d\u5b9a\u306f\u300cSMART\u300d\u3092\u610f\u8b58\u3059\u308b<\/h3>\n\n\n\n<p> \u52b9\u679c\u7684\u306aKPI\u3092\u8a2d\u5b9a\u3059\u308b\u305f\u3081\u306b\u306f\u3001SMART\u57fa\u6e96\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u63a8\u5968\u3055\u308c\u3066\u3044\u307e\u3059\u3002SMART\u3068\u306f\u4ee5\u4e0b\u306e\u982d\u6587\u5b57\u3092\u53d6\u3063\u305f\u3082\u306e\u3067\u3001\u5177\u4f53\u7684\u306a\u57fa\u6e96\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_8cywyfxjne63\"><\/a>Specific\uff08\u5177\u4f53\u7684\uff09<\/h4>\n\n\n\n<p> \u660e\u78ba\u3067\u5177\u4f53\u7684\u306a\u6307\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_himxm8z3q62j\"><\/a>Measurable\uff08\u6e2c\u5b9a\u53ef\u80fd\uff09<\/h4>\n\n\n\n<p> \u5b9a\u91cf\u7684\u306b\u6e2c\u5b9a\u53ef\u80fd\u306a\u6307\u6a19\u3092\u9078\u3076\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_2usup67pym2p\"><\/a>Achievable\uff08\u9054\u6210\u53ef\u80fd\uff09<\/h4>\n\n\n\n<p> \u73fe\u5b9f\u7684\u306b\u9054\u6210\u53ef\u80fd\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_2yw328jgjnhy\"><\/a>Relevant\uff08\u95a2\u9023\u6027\u304c\u3042\u308b\uff09<\/h4>\n\n\n\n<p> \u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u76f4\u7d50\u3059\u308b\u6307\u6a19\u3092\u9078\u3076\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_2euzu7hivyrd\"><\/a>Time-bound\uff08\u671f\u9650\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\uff09<\/h4>\n\n\n\n<p> \u9054\u6210\u671f\u9650\u3092\u8a2d\u5b9a\u3057\u3001\u9032\u6357\u3092\u8ffd\u8de1\u3059\u308b\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_9u5kf4am0frx\"><\/a>\u5b9a\u671f\u7684\u306a\u898b\u76f4\u3057\u3092\u884c\u3046<\/h3>\n\n\n\n<p> KPI\u306f\u4e00\u5ea6\u8a2d\u5b9a\u3057\u305f\u3089\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u8abf\u6574\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u4ee5\u4e0b\u4e09\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u8003\u616e\u3057\u3066\u898b\u76f4\u3057\u3092\u884c\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_lmhycj1g6u03\"><\/a>\u5b9a\u671f\u7684\u306a\u30ec\u30d3\u30e5\u30fc<\/h4>\n\n\n\n<p> \u6708\u6b21\u3084\u56db\u534a\u671f\u3054\u3068\u306a\u3069\u5b9a\u671f\u7684\u306bKPI\u306e\u9032\u6357\u3092\u30ec\u30d3\u30e5\u30fc\u3057\u3001\u76ee\u6a19\u306b\u5bfe\u3059\u308b\u9054\u6210\u5ea6\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_2gtnaemlewik\"><\/a>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u5171\u6709<\/h4>\n\n\n\n<p> \u30c1\u30fc\u30e0\u5168\u4f53\u3067KPI\u306e\u9032\u6357\u72b6\u6cc1\u3092\u5171\u6709\u3057\u3001\u6210\u529f\u4e8b\u4f8b\u3084\u8ab2\u984c\u3092\u5171\u6709\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u610f\u8b58\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_knhduz6u93p\"><\/a>\u67d4\u8edf\u306a\u8abf\u6574<\/h4>\n\n\n\n<p>\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3084\u5e02\u5834\u306e\u5909\u5316\u306b\u5fdc\u3058\u3066\u3001KPI\u3092\u67d4\u8edf\u306b\u8abf\u6574\u3057\u307e\u3059\u3002\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u9069\u5207\u306b\u76ee\u6a19\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<h3><a id=\"post-21356-_bo0jbucwr9ea\"><\/a>KPI\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u6d3b\u7528<\/h3>\n\n\n\n<p>KPI\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067KPI\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3001\u8996\u899a\u7684\u306b\u30c7\u30fc\u30bf\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3067\u3059\u3002\u3088\u304f\u4f7f\u308f\u308c\u308b\u30c4\u30fc\u30eb\u3068\u3057\u3066\u300cTableau\uff08\u30bf\u30d6\u30ed\u30fc\uff09\u300d\u3001\u300cHubspot\uff08\u30cf\u30d6\u30b9\u30dd\u30c3\u30c8\uff09\u300d\u3001\u300cSalesforce\uff08\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\uff09\u300d\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p> KPI\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u4ee5\u4e0b\u306e\u65b9\u6cd5\u3067\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_a5i0vwg6g7h4\"><\/a>\u9032\u6357\u72b6\u6cc1\u306e\u53ef\u8996\u5316<\/h4>\n\n\n\n<p> \u30b0\u30e9\u30d5\u3084\u30c1\u30e3\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001KPI\u306e\u9032\u6357\u72b6\u6cc1\u3092\u4e00\u76ee\u3067\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_2w255dy4616\"><\/a>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u66f4\u65b0<\/h4>\n\n\n\n<p> \u30c7\u30fc\u30bf\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u66f4\u65b0\u3055\u308c\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3057\u3001\u5e38\u306b\u6700\u65b0\u306e\u72b6\u6cc1\u3092\u30c1\u30fc\u30e0\u3067\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<h4><a id=\"post-21356-_4vnjl7x26u27\"><\/a>\u30a2\u30e9\u30fc\u30c8\u6a5f\u80fd<\/h4>\n\n\n\n<p> KPI\u304c\u76ee\u6a19\u306b\u9054\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u3084\u7570\u5e38\u5024\u304c\u691c\u51fa\u3055\u308c\u305f\u5834\u5408\u306b\u3001\u30a2\u30e9\u30fc\u30c8\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u8fc5\u901f\u306a\u30ea\u30ab\u30d0\u30ea\u30fc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<h2><a id=\"post-21356-_c9ejxmj04t\"><\/a>\u307e\u3068\u3081<\/h2>\n\n\n\n<p>\u300c\u9867\u5ba2\u306e\u6210\u529f\u4f53\u9a13\u300d\u3092\u76ee\u7684\u306b\u3001\u81ea\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6700\u5927\u9650\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3084\u4f34\u8d70\u3092\u884c\u3046\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306f\u3001\u4f01\u696d\u306e\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u4fdd\u3064\u4e0a\u3067\u91cd\u8981\u306a\u8996\u70b9\u3068\u3057\u3066\u3001\u8fd1\u5e74\u6ce8\u76ee\u3092\u96c6\u3081\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u6210\u679c\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6e2c\u5b9a\u3084\u610f\u601d\u6c7a\u5b9a\u306e\u652f\u63f4\u3001\u6539\u5584\u70b9\u306e\u7279\u5b9a\u3001\u30c1\u30fc\u30e0\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u9069\u5207\u306aKPI\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u5f53\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u3088\u304f\u7528\u3044\u3089\u308c\u308bKPI10\u9078\u3068\u8a08\u6e2c\u30fb\u6d3b\u7528\u65b9\u6cd5\u3001KPI\u904b\u7528\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u53d6\u308a\u7d44\u3080\u969b\u306e\u53c2\u8003\u306b\u3057\u3066\u3044\u305f\u3060\u3051\u307e\u3057\u305f\u3089\u5e78\u3044\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u5f53\u8a18\u4e8b\u3092\u57f7\u7b46\u3059\u308b\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30d3\u30b8\u30e5\u30a2\u30eb IVR\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u306a\u3069\u3001\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u307e\u3067\u5b9f\u73fe\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u767a\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u5c0e\u5165\u524d\u306e\u8ab2\u984c\u306e\u660e\u78ba\u5316\u304b\u3089\u5c0e\u5165\u5f8c\u3082\u53ce\u76ca\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u7dcf\u5408\u7684\u306a\u652f\u63f4\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u305c\u3072\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n\n<h2><a id=\"post-21356-_cm851e4r206n\"><\/a>\u3010\u6700\u65b0\u7248\u3011\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u5c0e\u5165\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u696d\u52d9\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u4e8b\u4f8b\u3084\u30dd\u30a4\u30f3\u30c8\u3092\u3054\u7d39\u4ecb<\/h2>\n\n\n\n<p>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u696d\u52d9\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u5bfe\u5fdc\u306b\u304a\u3051\u308b\u696d\u52d9\u52b9\u7387\u5316\u306b\u5fc5\u8981\u306a\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u306e\u3057\u304f\u307f\u3084\u6d3b\u7528\u30b7\u30fc\u30f3\u3001\u904b\u7528\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u4f53\u7cfb\u5316\u3057\u3066\u307e\u3068\u3081\u305f\u8cc7\u6599\u3067\u3059\u3002 <\/p>\n\n\n\n<p> \u4e0b\u8a18\u3088\u308a\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002 wp-block-embed-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/mobilus.co.jp\/lab\/report\/chatsupport-chatbot\/\">https:\/\/mobilus.co.jp\/lab\/report\/chatsupport-chatbot\/<\/a>\n<\/div><\/figure>\n\n\n\n<h2><a id=\"post-21356-_mvw7eljdqo7g\"><\/a>\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308bCX\u6226\u7565\u652f\u63f4\u3000CX Consulting<\/h2>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u4f5c\u6210\u3084\u5b9a\u91cf\u7684\u8abf\u67fb\u3092\u901a\u3058\u305fCX\u6226\u7565\u7acb\u6848\u30fb\u7b56\u5b9a\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u89e3\u6c7a\u3059\u308b\u304a\u60a9\u307f\u3084\u3001CX\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u306e\u6d41\u308c\u7b49\u306e\u8a73\u7d30\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e wp-block-embed-\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n    <a href=\"https:\/\/mobilus.co.jp\/service\/cxconsulting\" class=\"mobilus-service-card\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener noreferrer\">\n      <div class=\"service-card-content\">\n        <div class=\"service-logo-left\">\n          <div class=\"info__content_image_wrap\">\n            <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/themes\/mobilus2024\/img\/case\/detail\/profile_item_service_item_image_cxconsulting.svg\" alt=\"\" class=\"info__content_image\">\n          <\/div>\n        <\/div>\n        <div class=\"service-text-block\">\n          <div class=\"service-title\">CX Consulting\uff5c\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308b\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9<\/div>\n          <div class=\"service-description\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u4f5c\u6210\u3084\u5b9a\u91cf\u7684\u8abf\u67fb\u3092\u901a\u3058\u305f\u8ab2\u984c\u62bd\u51fa\u3068CX\u6226\u7565\u7acb\u6848\u30fb\u7b56\u5b9a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/div>\n          <div class=\"service-logo\">\n            <div class=\"brand-left\">\n              <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/02\/cropped-fabicon-32x32.png\" alt=\"\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n              <span class=\"service-brand-name\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"service-decoration\"><\/div>\n      <\/div>\n    <\/a><\/figure>\n\n\n\n<h2><a id=\"post-21356-_p0epxy1vw1t6\"><\/a>CX\u5411\u4e0a\u306b\u5c0e\u304f\u30e2\u30d3\u30eb\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc<\/h2>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30dd\u30fc\u30c8\u3067\u4f01\u696d\u3092\u6210\u529f\u306b\u5c0e\u304f\u305f\u3081\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u308b\u4f34\u8d70\u578b\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc\uff09\u3092\u6574\u3048\u3066\u304a\u308a\u3001\u5c0e\u5165\u524d\u304b\u3089\u5c0e\u5165\u5f8c\u307e\u3067\u306e\u5168\u30d5\u30a7\u30fc\u30ba\u3092\u652f\u63f4\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p> \u4e0b\u8a18\u306e\u8a18\u4e8b\u3067\u8a73\u3057\u304f\u7d39\u4ecb\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 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