{"id":22343,"date":"2024-06-28T07:00:10","date_gmt":"2024-06-27T22:00:10","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=22343"},"modified":"2025-04-30T06:10:02","modified_gmt":"2025-04-29T21:10:02","slug":"aht-2","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/chat-support\/aht-2\/","title":{"rendered":"AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6307\u6a19\u6539\u5584\u30fb\u52b9\u7387\u53164\u7b56"},"content":{"rendered":"\n<p>AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306e\u904b\u55b6\u306b\u304a\u3044\u3066\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u308b\u6307\u6a19\u306e\u4e00\u3064\u3067\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001AHT\u306e\u610f\u5473\u3084\u7b97\u51fa\u65b9\u6cd5\u304b\u3089\u3001AHT\u304c\u9577\u304f\u306a\u308b\u80cc\u666f\u3084\u77ed\u7e2e\u30fb\u52b9\u7387\u5316\u3059\u308b\u6539\u5584\u7b56\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-19071-_nfc5i9ul4ee6\"><\/a>\u76ee\u6b21<\/h3>\n\n\n\n<ul>\n<li><a href=\"#01-toha\">AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f<\/a><\/li>\n<li><a href=\"#02-eikyou\">AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u304c\u4e0e\u3048\u308b\u5f71\u97ff\u3068\u306f\uff1f<\/a><\/li>\n<li><a href=\"#03-genin\">AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u304c\u9577\u304f\u306a\u308b\u539f\u56e0\u3068\u306f\uff1f<\/a><\/li>\n<li><a href=\"#04-kaizen\">AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3092\u6539\u5584\u3055\u305b\u308b\u65b9\u6cd5\u3068\u306f\uff1f<\/a><\/li>\n<\/ul>\n\n\n\n<p id=\"01-toha\"><br><\/p>\n\n\n\n<h2><a id=\"post-19071-_1fxytw4vvhsm\"><\/a>AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f<\/h2>\n\n\n\n<h3><a id=\"post-19071-_7ifdbjku77wa\"><\/a>AHT\u306e\u610f\u5473<\/h3>\n\n\n\n<p>AHT\u306f\u300eAverage Handling Time\u300f\u306e\u7565\u79f0\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b1\u5fdc\u5bfe\u306b\u304b\u304b\u308b\u5e73\u5747\u51e6\u7406\u6642\u9593\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u958b\u59cb\u304b\u3089\u5fdc\u5bfe\u5c65\u6b74\u3084\u9867\u5ba2\u60c5\u5831\u306a\u3069\u306e\u5165\u529b\u3092\u884c\u3046\u5f8c\u51e6\u7406\u7d42\u4e86\u307e\u3067\u306e\u696d\u52d9\u3092\u3001\u3069\u306e\u304f\u3089\u3044\u306e\u6642\u9593\u3067\u5b8c\u7d50\u3067\u304d\u308b\u304b\u3092\u8868\u3059\u6570\u5024\u3067\u3059\u3002<\/p>\n\n\n\n<p>AHT\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u500b\u4eba\u3060\u3051\u3067\u306a\u304f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u751f\u7523\u6027\u3092\u8868\u3059\u6307\u6a19\u3067\u3001\u5fc5\u8981\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u3092\u5272\u308a\u51fa\u3059\u305f\u3081\u306e\u5224\u65ad\u6750\u6599\u3068\u3057\u3066\u3082\u4f7f\u308f\u308c\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u304a\u3044\u3066\u91cd\u8981\u8996\u3055\u308c\u308b\u6307\u6a19\u306e\u4e00\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-19071-_6h8s57bqllgo\"><\/a>AHT\u306e\u7b97\u51fa\u65b9\u6cd5<\/h3>\n\n\n\n<p>AHT\u306e\u8a08\u7b97\u306f\u3001\u901a\u8a71\u958b\u59cb\u304b\u3089\u901a\u8a71\u7d42\u4e86\u307e\u3067\u306e\u6642\u9593\u3067\u3042\u308bATT\uff08Average Talk Time\uff09\u3068\u3001\u901a\u8a71\u7d42\u4e86\u5f8c\u306e\u5c65\u6b74\u5165\u529b\u306a\u3069\u306e\u5f8c\u51e6\u7406\u6642\u9593\u306eACW\uff08After Call Work\uff09\u3068\u306e\u5408\u8a08\u306e\u6642\u9593\u3067\u7b97\u51fa\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\uff1d ATT\uff08\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09\uff0b ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09<\/strong><\/p>\n\n\n\n<h4><a id=\"post-19071-_6xueb6tatqi5\"><\/a>ATT<\/h4>\n\n\n\n<p>ATT\uff08Average Talk Time\uff09\u306f\u3001\u9867\u5ba2\u304c\u304b\u3051\u3066\u304d\u305f\u96fb\u8a71\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u3063\u3066\u304b\u3089\u3001\u3084\u308a\u3068\u308a\u304c\u884c\u308f\u308c\u3001\u96fb\u8a71\u304c\u7d42\u308f\u308b\u307e\u3067\u306e\u6642\u9593\u3067\u3059\u3002\u4e3b\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u306b\u3088\u3063\u3066\u6642\u9593\u306e\u9577\u77ed\u304c\u5de6\u53f3\u3055\u308c\u307e\u3059\u304c\u3001\u9867\u5ba2\u306e\u8cea\u554f\u5185\u5bb9\u3084\u614b\u5ea6\u306a\u3069\u306b\u3088\u3063\u3066\u3082\u3001\u901a\u8a71\u6642\u9593\u306f\u5909\u5316\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h4><a id=\"post-19071-_xktn20qfs7lh\"><\/a>ACW<\/h4>\n\n\n\n<p>\u5f8c\u51e6\u7406\u6642\u9593\u306eACW\uff08After Call Work\uff09\u3068\u306f\u3001\u96fb\u8a71\u3092\u5207\u3063\u305f\u5f8c\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u884c\u3046\u4f5c\u696d\u306b\u304b\u304b\u3063\u305f\u6642\u9593\u3067\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u884c\u3063\u305f\u51e6\u7406\u306b\u3064\u3044\u3066\u8a18\u9332\u3057\u305f\u308a\u3001\u9867\u5ba2\u304b\u3089\u306e\u8981\u671b\u3084\u30af\u30ec\u30fc\u30e0\u3092\u62c5\u5f53\u90e8\u7f72\u306b\u9001\u4ed8\u3057\u305f\u308a\u3059\u308b\u6642\u9593\u306a\u3069\u3092\u6307\u3057\u307e\u3059\u3002\u4ed6\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u7533\u3057\u9001\u308a\u3084\u9023\u7d61\u306a\u3069\u3082\u3001\u5f8c\u51e6\u7406\u6642\u9593\u306b\u30ab\u30a6\u30f3\u30c8\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/lab\/chatbot\/acw\/\">ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u91cd\u8981\u6307\u6a19\u306e\u77ed\u7e2e\u6539\u5584\u6cd5<\/a><\/p>\n\n\n\n<p id=\"02-eikyou\"><br><\/p>\n\n\n\n<h2><a id=\"post-19071-_ottxn0s21wtv\"><\/a>AHT\u304c\u4e0e\u3048\u308b\u5f71\u97ff\u3068\u306f\uff1f<\/h2>\n\n\n\n<h3>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3078\u306e\u5f71\u97ff<\/h3>\n\n\n\n<p>AHT\u304c\u9577\u3044\u3068\u3001\u300c\u554f\u3044\u5408\u308f\u305b\u306b\u304b\u304b\u308b\u6642\u9593\u304c\u9577\u3044\u300d\u3068\u9867\u5ba2\u306b\u611f\u3058\u3055\u305b\u308b\u305f\u3081\u3001\u6e80\u8db3\u5ea6\u304c\u4e0b\u304c\u308b\u4e00\u56e0\u3068\u306a\u308a\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001\u77ed\u3059\u304e\u308b\u5834\u5408\u3082\u3001\u5341\u5206\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u3068\u5224\u65ad\u3055\u308c\u3066\u4e0d\u6e80\u306b\u3064\u306a\u304c\u308b\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3068\u3063\u3066\u30d9\u30b9\u30c8\u306aAHT\u3068\u306f\u3001\u5fc5\u8981\u306a\u30d2\u30a2\u30ea\u30f3\u30b0\u3084\u30d5\u30a9\u30ed\u30fc\u3092\u3057\u3064\u3064\u3082\u3001\u7121\u99c4\u3092\u6392\u9664\u3057\u3066\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u89e3\u6c7a\u3059\u308b\u7d76\u5999\u306a\u30d0\u30e9\u30f3\u30b9\u3092\u4fdd\u3064\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<h3>\u30b3\u30b9\u30c8\u9762\u3078\u306e\u5f71\u97ff<\/h3>\n\n\n\n<p>\u901a\u8a71\u6642\u9593\u3092\u4e2d\u5fc3\u3068\u3057\u305fAHT\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u4ef6\u8cbb\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u7279\u306b\u5927\u91cf\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u3055\u3070\u304f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u308f\u305a\u304b\u306aAHT\u306e\u5909\u5316\u3067\u3082\u5927\u304d\u306a\u30b3\u30b9\u30c8\u5dee\u304c\u751f\u307e\u308c\u308b\u305f\u3081\u3001\u30b3\u30b9\u30c8\u9762\u3078\u306e\u5f71\u97ff\u304c\u5927\u304d\u3044\u3067\u3059\u3002AHT\u304c\u9577\u3044\u3068\u5bfe\u5fdc\u53ef\u80fd\u306a\u4ef6\u6570\u304c\u6e1b\u5c11\u3057\u3001\u305d\u306e\u7d50\u679c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5897\u54e1\u304c\u5fc5\u8981\u306b\u306a\u308a\u3001\u30b7\u30d5\u30c8\u7ba1\u7406\u3084\u7814\u4fee\u8cbb\u306a\u3069\u8ffd\u52a0\u30b3\u30b9\u30c8\u3082\u767a\u751f\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3078\u306e\u5f71\u97ff<\/h3>\n\n\n\n<p>AHT\u304c\u9577\u3044\uff1d\u5e38\u306b\u9577\u3044\u901a\u8a71\u3084\u624b\u9593\u306e\u304b\u304b\u308b\u5f8c\u51e6\u7406\u3092\u884c\u3063\u3066\u3044\u308b\u72b6\u614b\u304c\u7d99\u7d9a\u3057\u3084\u3059\u3044\u3001\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u6162\u6027\u7684\u306bAHT\u304c\u9577\u3044\u74b0\u5883\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fc3\u7406\u7684\u8ca0\u62c5\u304c\u5897\u5927\u3057\u3001\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u4f4e\u4e0b\u3084\u96e2\u8077\u7387\u306e\u4e0a\u6607\u306b\u3082\u3064\u306a\u304c\u308a\u304b\u306d\u307e\u305b\u3093\u3002\u4e00\u65b9\u3067\u3001AHT\u77ed\u7e2e\u3092\u904e\u5ea6\u306b\u8ffd\u6c42\u3059\u308b\u3068\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u306e\u8cea\u3092\u4fdd\u3061\u306b\u304f\u304f\u306a\u308b\u305f\u3081\u3001\u30af\u30ec\u30fc\u30e0\u3084\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5897\u52a0\u3092\u62db\u304f\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1962\" height=\"1115\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-2.jpeg\" alt=\"\" class=\"wp-image-19073\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-2.jpeg 1962w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-2-800x455.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-2-768x436.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-2-1600x909.jpeg 1600w\" sizes=\"(max-width: 1962px) 100vw, 1962px\" \/><\/figure>\n\n\n\n<p id=\"03-genin\"><br><\/p>\n\n\n\n<h2><a id=\"post-19071-_nttwkpg57sbu\"><\/a>AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u304c\u9577\u304f\u306a\u308b\u539f\u56e0\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>AHT\u304c\u9577\u304f\u306a\u308b\u539f\u56e0\u306f\u3001\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u4e0d\u8db3\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u904e\u591a\u300d\u300c\u696d\u52d9\u306e\u96e3\u6613\u5ea6\u304c\u9ad8\u3044\u300d\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u4e00\u3064\u305a\u3064\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3><a id=\"post-19071-_kubieao402s7\"><\/a>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u4e0d\u8db3<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u305f\u76f4\u5f8c\u3084\u3001\u30d9\u30c6\u30e9\u30f3\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9000\u8077\u3057\u305f\u969b\u306b\u3001AHT\u306e\u76ee\u6a19\u6c34\u6e96\u3092\u5927\u304d\u304f\u4e0b\u56de\u308b\u30b1\u30fc\u30b9\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u5728\u7c4d\u3057\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u6c34\u6e96\u304c\u4f4e\u304f\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u539f\u56e0\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u7d4c\u9a13\u3092\u7a4d\u307f\u30b9\u30ad\u30eb\u3092\u78e8\u3044\u3066\u3044\u304f\u3053\u3068\u3067\u5f90\u3005\u306bAHT\u306f\u6539\u5584\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306e\u7814\u4fee\u3092\u958b\u50ac\u3057\u305f\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7d4c\u9a13\u304c\u8c4a\u5bcc\u306a\u4eba\u54e1\u3092\u5916\u90e8\u304b\u3089\u30b9\u30ab\u30a6\u30c8\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5168\u4f53\u306e\u5e73\u5747\u30b9\u30ad\u30eb\u6c34\u6e96\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306b\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<h3><a 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class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"538\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-3.jpeg\" alt=\"\" class=\"wp-image-19074\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-3.jpeg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-3-800x385.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-3-768x370.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-3-733x353.jpeg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-3-544x262.jpeg 544w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<h3><a id=\"post-19071-_8l18vrwdnuin\"><\/a>\u696d\u52d9\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u4f5c\u6210<\/h3>\n\n\n\n<p>\u696d\u52d9\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u3057\u3063\u304b\u308a\u4f5c\u308a\u8fbc\u3080\u3053\u3068\u3082AHT\u77ed\u7e2e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u3092\u5206\u6790\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u7528\u306eFAQ\u3092\u7528\u610f\u3057\u3066\u304a\u304d\u3001\u540c\u3058\u8cea\u554f\u306b\u5bfe\u3057\u3066\u8ab0\u3082\u304c\u540c\u3058\u3088\u3046\u306b\u5fdc\u5bfe\u3067\u304d\u308c\u3070\u3001\u54c1\u8cea\u3092\u843d\u3068\u3059\u3053\u3068\u306a\u304f\u30b9\u30e0\u30fc\u30ba\u306a\u8ab2\u984c\u89e3\u6c7a\u304c\u53ef\u80fd\u3067\u3059\u3002\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u7d4c\u9a13\u306e\u6d45\u3044\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u3082\u30d9\u30c6\u30e9\u30f3\u306b\u8fd1\u3044\u30ec\u30d9\u30eb\u306e\u5fdc\u5bfe\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u901a\u8a71\u7d42\u4e86\u5f8c\u306b\u884c\u3046\u51e6\u7406\u306b\u304a\u3044\u3066\u3082\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u6cbf\u3063\u3066\u6253\u3061\u8fbc\u3080\u3060\u3051\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u5165\u529b\u5185\u5bb9\u306b\u60a9\u3080\u3053\u3068\u306a\u304f\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u4f5c\u696d\u3092\u884c\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u5fdc\u5bfe\u7528\u306e\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3068\u51e6\u7406\u696d\u52d9\u7528\u306e\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6574\u5099\u3059\u308b\u3053\u3068\u3067\u3001AHT\u306e\u77ed\u7e2e\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-19071-_e1nuyryxb7h6\"><\/a>\u30c4\u30fc\u30eb\u5c0e\u5165\u306b\u3088\u308b\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u52b9\u7387\u5316<\/h3>\n\n\n\n<p>\u30c7\u30b8\u30bf\u30eb\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u306f\u3001ATT\u3068ACW\u53cc\u65b9\u306e\u696d\u52d9\u77ed\u7e2e\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u52b9\u7387\u5316\u306b\u6709\u52b9\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051CRM\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u60c5\u5831\u3084\u904e\u53bb\u306e\u5fdc\u5bfe\u5c65\u6b74\u306a\u3069\u3001\u9867\u5ba2\u5fdc\u5bfe\u306e\u969b\u306b\u8abf\u3079\u305f\u3044\u3053\u3068\u3092\u77ac\u6642\u306b\u691c\u7d22\u3067\u304d\u3001ATT\u524a\u6e1b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u97f3\u58f0\u8a8d\u8b58\u30fb\u30c6\u30ad\u30b9\u30c8\u8981\u7d04\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u3068\u306e\u9023\u643a\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5165\u529b\u306e\u624b\u9593\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3068\u3001ACW\u306e\u6539\u5584\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u304c\u6700\u3082\u671b\u3093\u3067\u3044\u308b\u3053\u3068\u306f\u3001\u554f\u984c\u304c\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u77e5\u308a\u305f\u3044\u3053\u3068\u3084\u89e3\u6c7a\u3057\u305f\u3044\u3053\u3068\u304c\u3042\u308b\u969b\u306b\u3001\u307b\u3068\u3093\u3069\u306e\u4eba\u304c\u6700\u521d\u306b\u3068\u308b\u884c\u52d5\u3068\u3057\u3066\u300cWeb\u3067\u691c\u7d22\u3059\u308b\u300d\u3092\u6319\u3052\u3066\u3044\u307e\u3059\u3002\u300c\u6d88\u8cbb\u8005\u306e97%\u306f\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306b\u3001\u307e\u305a\u306fWeb\u3092\u691c\u7d22\u3057\u300178%\u306f\u516c\u5f0f\u30b5\u30a4\u30c8\u306a\u3069\u3067\u81ea\u5df1\u89e3\u6c7a\u3092\u56f3\u308b\u3002\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u306a\u3044\u5834\u5408\u3001\u6d88\u8cbb\u8005\u306f\u4e0d\u6e80\u3092\u52df\u3089\u305b\u3064\u3064\u3001\u6700\u7d42\u7684\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u6709\u4eba\u89e3\u6c7a\u306b\u79fb\u884c\u3059\u308b\u300d\u3068\u3044\u3063\u305f\u8abf\u67fb\u7d50\u679c\u3082\u51fa\u3066\u3044\u307e\u3059\u3002\u3067\u304d\u308b\u3053\u3068\u306a\u3089\u96fb\u8a71\u3092\u304b\u3051\u308b\u3053\u3068\u306a\u304f\u3001\u81ea\u5df1\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u308b\u306e\u3067\u3059\u3002\u3082\u3061\u308d\u3093\u3001\u96fb\u8a71\u3067\u76f4\u63a5\u8a71\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u3063\u305f\u308a\u3001\u8a71\u3057\u305f\u65b9\u304c\u65e9\u304b\u3063\u305f\u308a\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1249\" height=\"703\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-4.png\" alt=\"\" class=\"wp-image-19075\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-4.png 1249w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-4-800x450.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-4-768x432.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-4-320x180.png 320w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-4-600x338.png 600w\" sizes=\"(max-width: 1249px) 100vw, 1249px\" \/><figcaption class=\"wp-element-caption\">\u300c\u6d88\u8cbb\u8005\u3068\u4f01\u696d\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u5b9f\u614b\u8abf\u67fb 2023-2024\u300d\u3088\u308a\u5f15\u7528<\/figcaption><\/figure>\n\n\n\n<p>FAQ\u30b7\u30b9\u30c6\u30e0\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u3067\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u3092\u59cb\u3081\u3001Web\u30b5\u30a4\u30c8\u306e\u898b\u76f4\u3057\u3084\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u9069\u5207\u306a\u7a93\u53e3\u306b\u305f\u3069\u308a\u3064\u3051\u308b\u5c0e\u7dda\u8a2d\u8a08\u3092\u3059\u308b\u3053\u3068\u3002\u3055\u3089\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u524d\u306b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u30d2\u30a2\u30ea\u30f3\u30b0\u3092\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306a\u3069\u3092\u4e8b\u524d\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u628a\u63e1\u3057\u305f\u4e0a\u3067\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001AHT\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fdc\u5bfe\u3059\u308b\u307e\u3067\u306e\u30d7\u30ed\u30bb\u30b9\u306e\u6539\u5584\u3084\u9867\u5ba2\u306e\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3059\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u3055\u3089\u306a\u308b\u6700\u9069\u5316\u3092\u76ee\u6307\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3>\u5f85\u3061\u6642\u9593\u524a\u6e1b\u306e\u305f\u3081\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u8abf\u6574<\/h3>\n\n\n\n<p>\u6642\u9593\u5e2f\u3084\u66dc\u65e5\u3054\u3068\u306b\u30b3\u30fc\u30eb\u6570\u306e\u5909\u52d5\u3092\u4e88\u6e2c\u3057\u3001\u30d4\u30fc\u30af\u30bf\u30a4\u30e0\u306b\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u591a\u3081\u306b\u914d\u7f6e\u3059\u308b\u306a\u3069\u306e\u30b7\u30d5\u30c8\u6226\u7565\u304c\u5fc5\u8981\u3067\u3059\u3002\u6df7\u96d1\u6642\u306b\u9577\u3044\u5f85\u3061\u6642\u9593\u304c\u767a\u751f\u3059\u308b\u3068\u3001\u901a\u8a71\u6642\u9593\u3082\u5ef6\u3073\u3084\u3059\u304f\u306a\u308b\u305f\u3081\u3001AHT\u306b\u3082\u5f71\u97ff\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u5c5e\u6027\u3084\u554f\u984c\u306e\u7dca\u6025\u5ea6\u306b\u5fdc\u3058\u3066\u3001\u9ad8\u512a\u5148\u5ea6\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u5148\u306b\u56de\u3059\u4ed5\u7d44\u307f\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u5168\u4f53\u306eAHT\u3092\u6291\u3048\u3064\u3064\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2><a id=\"post-19071-_z51f3aulhngn\"><\/a>\u307e\u3068\u3081<\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u6307\u6a19\u306e\u4e00\u3064\u3067\u3042\u308bAHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u306b\u3064\u3044\u3066\u3001AHT\u306e\u610f\u5473\u3084\u7b97\u51fa\u65b9\u6cd5\u304b\u3089\u3001AHT\u304c\u9577\u304f\u306a\u308b\u80cc\u666f\u3084\u77ed\u7e2e\u30fb\u52b9\u7387\u5316\u3059\u308b\u6539\u5584\u7b56\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002\u5358\u306bAHT\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u3060\u3051\u3092\u76ee\u7684\u3068\u305b\u305a\u3001\u9577\u304f\u306a\u3063\u3066\u3057\u307e\u3046\u80cc\u666f\u3092\u628a\u63e1\u3057\u305f\u4e0a\u3067\u3001\u30c4\u30fc\u30eb\u5c0e\u5165\u3082\u542b\u3081\u9069\u5207\u306a\u6539\u5584\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b\u969b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5f8c\u51e6\u7406\u4f5c\u696d\u3092\u3057\u3084\u3059\u3044\u30b7\u30b9\u30c6\u30e0\u306b\u306a\u3063\u3066\u3044\u308b\u304b\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u4f53\u7cfb\u5316\u3057\u8ab0\u306b\u3067\u3082\u308f\u304b\u308a\u3084\u3059\u3044\u304b\u306a\u3069\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u500b\u3005\u306e\u30b9\u30ad\u30eb\u306b\u4f9d\u5b58\u3057\u306a\u3044\u30b7\u30b9\u30c6\u30e0\u69cb\u7bc9\u306b\u306a\u3063\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u9032\u3081\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2>\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u300cMooA\u300d\u7d39\u4ecb\u8cc7\u6599<\/h2>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u306e\u300cMooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u300d\u306f\u3001\u751f\u6210AI\u3084\u72ec\u81ea\u306eAI\u6280\u8853\u3092\u6d3b\u7528\u3057\u3066\u3001\u5fdc\u5bfe\u54c1\u8cea\u5411\u4e0a\u3068\u696d\u52d9\u52b9\u7387\u3092\u6539\u5584\u3067\u304d\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u696d\u52d9\u306b\u304a\u3051\u308b\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u5bfe\u5fdc\u696d\u52d9\u5168\u4f53\u306e\u77ed\u7e2e\u5316\u3068\u3001VOC\uff08Voice 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style=\"text-decoration:none;\" rel=\"noopener noreferrer\">\n      <div class=\"service-card-content\">\n        <div class=\"service-logo-left\">\n          <div class=\"info__content_image_wrap\">\n            <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/themes\/mobilus2024\/img\/case\/detail\/profile_item_service_item_image_cxconsulting.svg\" alt=\"\" class=\"info__content_image\">\n          <\/div>\n        <\/div>\n        <div class=\"service-text-block\">\n          <div class=\"service-title\">CX Consulting\uff5c\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308b\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9<\/div>\n          <div 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<\/a><\/figure>\n\n\n\n<h2>CX\u5411\u4e0a\u306b\u5c0e\u304f\u30e2\u30d3\u30eb\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc<\/h2>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30dd\u30fc\u30c8\u3067\u4f01\u696d\u3092\u6210\u529f\u306b\u5c0e\u304f\u305f\u3081\u3001CX\u3092\u5411\u4e0a\u3055\u305b\u308b\u4f34\u8d70\u578b\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30e1\u30cb\u30e5\u30fc\uff09\u3092\u6574\u3048\u3066\u304a\u308a\u3001\u5c0e\u5165\u524d\u304b\u3089\u5c0e\u5165\u5f8c\u307e\u3067\u306e\u5168\u30d5\u30a7\u30fc\u30ba\u3092\u652f\u63f4\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e0b\u8a18\u306e\u8a18\u4e8b\u3067\u8a73\u3057\u304f\u7d39\u4ecb\u3057\u3066\u304a\u308a\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/cx_customersuccess\/\">CX\u5411\u4e0a\u306b\u5fc5\u8981\u3068\u3055\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u3068\u306f<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306e\u904b\u55b6\u306b\u304a\u3044\u3066\u91cd\u8981<\/p>\n","protected":false},"author":32,"featured_media":19072,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[6,7,17,5,139],"tags":[49,51,77,83],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/22343"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=22343"}],"version-history":[{"count":10,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/22343\/revisions"}],"predecessor-version":[{"id":22450,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/22343\/revisions\/22450"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/19072"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=22343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=22343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=22343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}