{"id":22929,"date":"2025-06-30T07:00:00","date_gmt":"2025-06-29T22:00:00","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=22929"},"modified":"2025-06-30T10:24:07","modified_gmt":"2025-06-30T01:24:07","slug":"ai-agent-customersupport","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/cx\/ai-agent-customersupport\/","title":{"rendered":"AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u5c0e\u5165\u3059\u308b\u52b9\u679c\u30fb\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f"},"content":{"rendered":"\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306a\u3069\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u73fe\u5834\u3067\u306f\u3001\u4f01\u696d\u306e\u7d4c\u55b6\u6226\u7565\u3068\u3057\u3066\u91cd\u8981\u8996\u3055\u308c\u308b\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u5411\u4e0a\u306e\u62c5\u3044\u624b\u3068\u3057\u3066\u3001\u5fdc\u5bfe\u54c1\u8cea\u3084\u9867\u5ba2\u5229\u4fbf\u6027\u306e\u5411\u4e0a\u306a\u3069\u6c42\u3081\u3089\u308c\u308b\u3053\u3068\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3001\u96e2\u8077\u7387\u306e\u9ad8\u3055\u3084\u63a1\u7528\u96e3\u3092\u80cc\u666f\u306b\u3057\u305f\u4eba\u624b\u4e0d\u8db3\u306b\u3064\u3044\u3066\u3082\u6162\u6027\u7684\u306a\u8ab2\u984c\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u80cc\u666f\u304b\u3089\u3001\u751f\u6210AI\u306a\u3069\u6700\u65b0\u6280\u8853\u3092\u7528\u3044\u3001\u30bf\u30b9\u30af\u3092\u81ea\u5f8b\u7684\u306b\u5b9f\u884c\u3059\u308b\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3068\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u4f01\u696d\u3082\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f53\u8a18\u4e8b\u3067\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6982\u8981\u304b\u3089\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3084\u5c0e\u5165\u6642\u306e\u30dd\u30a4\u30f3\u30c8\u307e\u3067\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<hr 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\u554f\u3044\u5408\u308f\u305b\u306e\u969b\u306b\u30c1\u30e3\u30c3\u30c8\u3092\u5229\u7528\u3057\u305f\u3053\u3068\u304c\u3042\u308b\u4eba\u306f7\u5272\u306b\u4e0a\u308a\u300160\u4ee3\u30fb70\u4ee3\u4ee5\u4e0a\u306b\u304a\u3044\u3066\u30826\u5272\u3068\u5168\u5e74\u4ee3\u3067\u666e\u53ca\u3057\u3066\u3044\u308b\u5b9f\u614b\u304c\u8abf\u67fb\u7d50\u679c\u3067\u3082\u660e\u3089\u304b\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1342\" height=\"540\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/06\/Q5_chattoiawasekeiken.png\" alt=\"\" class=\"wp-image-22935\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/06\/Q5_chattoiawasekeiken.png 1342w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/06\/Q5_chattoiawasekeiken-800x322.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/06\/Q5_chattoiawasekeiken-768x309.png 768w\" sizes=\"(max-width: 1342px) 100vw, 1342px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/mobilus.co.jp\/lab\/chatbot\/customer-support-report2024-2\/\">\u25b2\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\u300c\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb2024\u300d\u3088\u308a<\/a><\/figcaption><\/figure>\n\n\n\n<p>\u624b\u8efd\u3055\u3084\u3059\u3050\u306b\u56de\u7b54\u304c\u3082\u3089\u3048\u308b\u3053\u3068\u3092\u7406\u7531\u306b\u30c1\u30e3\u30c3\u30c8\u5229\u7528\u304c\u666e\u53ca\u3059\u308b\u4e00\u65b9\u3067\u3001\u300c\u56de\u7b54\u304c\u7684\u3092\u5c04\u3066\u3044\u306a\u3044\u300d\u300c\u8fd4\u4fe1\u304c\u9045\u3044\u300d\u3068\u3044\u3063\u305f\u4e0d\u6e80\u3082\u5bc4\u305b\u3089\u308c\u3066\u304a\u308a\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3053\u3046\u3057\u305f\u8ab2\u984c\u3092\u89e3\u6d88\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u30fb\u9867\u5ba2\u306e\u5229\u4fbf\u6027\u306e\u5411\u4e0a\u3092\u671f\u5f85\u3067\u304d\u308b\u306e\u3067\u306f\u306a\u3044\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<h3><a><\/a>\u9867\u5ba2\u306e\u591a\u69d8\u5316\u30fb\u8907\u96d1\u5316\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u67d4\u8edf\u6027<\/h3>\n\n\n\n<p>\u73fe\u4ee3\u306e\u9867\u5ba2\u306f\u3001\u5e74\u9f62\u30fb\u8077\u696d\u30fb\u8cfc\u8cb7\u76ee\u7684\u30fb\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306b\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3084\u671f\u5f85\u3059\u308b\u5bfe\u5fdc\u304c\u7570\u306a\u308a\u3001\u591a\u69d8\u5316\u30fb\u8907\u96d1\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u82e5\u5e74\u5c64\u306f\u30b9\u30de\u30db\u3067\u306e\u5373\u6642\u30c1\u30e3\u30c3\u30c8\u3092\u597d\u307f\u3001\u9ad8\u9f62\u5c64\u306f\u4e01\u5be7\u306a\u8aac\u660e\u3092\u6c42\u3081\u308b\u50be\u5411\u304c\u3042\u308b\u306a\u3069\u3067\u3059\u3002<\/p>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u3053\u3046\u3057\u305f\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5224\u5225\u3057\u3001\u305d\u308c\u305e\u308c\u306b\u6700\u9069\u5316\u3057\u305f\u5bfe\u5fdc\u65b9\u6cd5\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u8907\u6570\u30c1\u30e3\u30cd\u30eb\uff08Web\u3001\u30a2\u30d7\u30ea\u3001LINE\u7b49\uff09\u306b\u307e\u305f\u304c\u308b\u9867\u5ba2\u63a5\u70b9\u3092\u7d71\u5408\u3057\u3001\u4f53\u9a13\u306e\u4e00\u8cab\u6027\u3082\u62c5\u4fdd\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u306e\u904e\u53bb\u306e\u8cfc\u8cb7\u5c65\u6b74\u3001Web\u95b2\u89a7\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3001\u30c8\u30fc\u30f3\uff08\u8a00\u8449\u3065\u304b\u3044\uff09\u306a\u3069\u3092\u57fa\u306b\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u751f\u6210\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u5bfe\u5fdc\u5185\u5bb9\u3084\u8a00\u8449\u9078\u3073\u3092\u5909\u5316\u3055\u305b\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u904e\u53bb\u306b\u30c8\u30e9\u30d6\u30eb\u3092\u7d4c\u9a13\u3057\u305f\u9867\u5ba2\u306b\u306f\u3001\u4e01\u5be7\u3067\u5171\u611f\u7684\u306a\u5bfe\u5fdc\u3092\u884c\u3044\u3001\u521d\u56de\u30e6\u30fc\u30b6\u30fc\u306b\u306f\u7c21\u6f54\u3067\u6848\u5185\u91cd\u8996\u306e\u5bfe\u5fdc\u3092\u3068\u308b\u3001\u3068\u3044\u3063\u305f\u632f\u308b\u821e\u3044\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u3063\u305f\u300c\u5fc3\u5730\u3088\u3055\u300d\u306e\u63d0\u4f9b\u3092\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3><a><\/a>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30ea\u30bd\u30fc\u30b9\u306e\u88dc\u5b8c\u3068\u62e1\u5f35<\/h3>\n\n\n\n<p>\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u4eba\u6750\u78ba\u4fdd\u306f\u5927\u304d\u306a\u8ab2\u984c\u3067\u3059\u3002AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5c0e\u5165\u306f\u3001\u3053\u3046\u3057\u305f\u30ea\u30bd\u30fc\u30b9\u4e0d\u8db3\u306e\u88dc\u5b8c\u3060\u3051\u3067\u306a\u304f\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u5e73\u6e96\u5316\u3001\u5bfe\u5fdc\u4ef6\u6570\u306e\u6700\u5927\u5316\u306b\u3082\u5bc4\u4e0e\u3057\u307e\u3059\u3002AI\u304c\u5b9a\u578b\u696d\u52d9\u3092\u62c5\u3046\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3088\u308a\u9ad8\u5ea6\u3067\u611f\u60c5\u7684\u306a\u914d\u616e\u304c\u6c42\u3081\u3089\u308c\u308b\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u5168\u4f53\u306e\u751f\u7523\u6027\u5411\u4e0a\u306b\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u300c\u81ea\u5f8b\u652f\u63f4\u30c4\u30fc\u30eb\u300d\u3067\u3042\u308a\u3001\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u3068\u5354\u8abf\u3059\u308b\u3053\u3068\u304c\u6700\u3082\u91cd\u8981\u3067\u3059\u3002\u8907\u96d1\u306a\u5224\u65ad\u304c\u5fc5\u8981\u306a\u5834\u9762\u3067\u306f\u3001AI\u304c\u300c\u3053\u308c\u306f\u4eba\u306b\u5f15\u304d\u7d99\u3050\u3079\u304d\u300d\u3068\u5224\u65ad\u3057\u3001\u9867\u5ba2\u306e\u30b9\u30c8\u30ec\u30b9\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u305f\u72b6\u614b\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30d0\u30c8\u30f3\u30bf\u30c3\u30c1\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u5185\u5bb9\u3084\u611f\u60c5\u63a8\u5b9a\u3092\u8981\u7d04\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304cAI\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u628a\u63e1\u3057\u305f\u4e0a\u3067\u3001\u5373\u5ea7\u306b\u5f15\u304d\u7d99\u3050\u4f53\u5236\u3082\u69cb\u7bc9\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/discussion\/gen-ax-genesys-mobilus-ai\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/05\/word-image-22650-1-800x385.jpeg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/05\/word-image-22650-1-800x385.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/05\/word-image-22650-1-768x370.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/05\/word-image-22650-1.jpeg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/05\/word-image-22650-1-733x353.jpeg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/05\/word-image-22650-1-544x262.jpeg 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>Gen-AX\u00d7\u30b8\u30a7\u30cd\u30b7\u30b9\u00d7\u30e2\u30d3\u30eb\u30b9\u4ee3\u8868\u304c\u8a9e\u308b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u751f\u6210AI\u6d3b\u7528\u306e\u73fe\u72b6\u3001\u6d3b\u7528\u3092\u63a8\u9032\u3059\u3079\u304d\u80cc\u666f\u3068\u53d6\u308a\u7d44\u3080\u3079\u304d\u3053\u3068\u3010\u524d\u7de8\u3011<\/div><\/a><\/div>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/discussion\/gen-ax-genesys-mobilus-ai2\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/05\/word-image-22650-7-800x385.jpeg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/05\/word-image-22650-7-800x385.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/05\/word-image-22650-7-768x370.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/05\/word-image-22650-7.jpeg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/05\/word-image-22650-7-733x353.jpeg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/05\/word-image-22650-7-544x262.jpeg 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u6700\u65b0\u306e\u751f\u6210AI\u30c8\u30ec\u30f3\u30c9\u3010\u751f\u6210AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3011\u3068\u306f\uff1f Gen-AX\u00d7\u30b8\u30a7\u30cd\u30b7\u30b9\u00d7\u30e2\u30d3\u30eb\u30b9\u4ee3\u8868\u9f0e\u8ac7\u3010\u5f8c\u7de8\u3011<\/div><\/a><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"712\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/06\/Lab_img_01-1-1.jpg\" alt=\"\" class=\"wp-image-22930\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/06\/Lab_img_01-1-1.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/06\/Lab_img_01-1-1-800x509.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/06\/Lab_img_01-1-1-768x489.jpg 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<h2 id=\"anchor-03\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306f\u3001<\/p>\n\n\n\n<p>\u30fb\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3068\u5fdc\u5bfe\u30b3\u30b9\u30c8\u306e\u524a\u6e1b<br>\u30fb\u5fdc\u5bfe\u54c1\u8cea\u306e\u5b89\u5b9a\u5316\u3068NPS\/CSAT\u306e\u5411\u4e0a<br>\u30fbLTV\u6700\u5927\u5316\u3078\u306e\u8ca2\u732e\uff08\u30ea\u30d4\u30fc\u30c8\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u652f\u63f4\uff09<br>\u30fb24\u6642\u9593365\u65e5\u5bfe\u5fdc\u3067\u6a5f\u4f1a\u640d\u5931\u3092\u9632\u6b62<\/p>\n\n\n\n<p>\u3068\u3044\u3063\u305f\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u3064\u305a\u3064\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3><a><\/a>\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3068\u5fdc\u5bfe\u30b3\u30b9\u30c8\u306e\u524a\u6e1b<\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u306f\u3001\u300c\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u5fd8\u308c\u3066\u30ed\u30b0\u30a4\u30f3\u3067\u304d\u306a\u3044\u300d\u300c\u914d\u9054\u72b6\u6cc1\u3092\u77e5\u308a\u305f\u3044\u300d\u3068\u3044\u3063\u305f\u5b9a\u578b\u7684\u30fb\u53cd\u5fa9\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u591a\u304f\u3001\u3053\u308c\u3089\u306fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5373\u6642\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u5185\u5bb9\u3067\u3059\u3002AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u4e00\u6b21\u5bfe\u5fdc\u3084FAQ\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u6848\u5185\u3001\u672c\u4eba\u78ba\u8a8d\u306a\u3069\u306e\u696d\u52d9\u3092\u5168\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u4ef6\u6570\u3084\u7a3c\u50cd\u6642\u9593\u3092\u524a\u6e1b\u3057\u3001\u9650\u3089\u308c\u305f\u4eba\u6750\u30ea\u30bd\u30fc\u30b9\u3067\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u4f53\u5236\u3092\u4f5c\u308a\u3001\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3068\u5fdc\u5bfe\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"AImbv\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u4e8b\u4f8b\u3000SBI\u3044\u304d\u3044\u304d\u5c11\u984d\u77ed\u671f\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\u3055\u307e<\/h4>\n\n\n\n<p>\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305f\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u300cMOBI VOICE\uff08\u30e2\u30d3\u30dc\u30a4\u30b9\u00ae\uff09\u300d\u306e\u65b0\u6a5f\u80fd\u3067\u3042\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306b\u3088\u3063\u3066\u3001\u5f93\u6765\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3067\u306f\u5bfe\u5fdc\u304c\u96e3\u3057\u304b\u3063\u305f\u3001<strong>\u8a71\u3057\u624b\u306e\u7279\u5fb4\u3084\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u81e8\u6a5f\u5fdc\u5909\u306b\u5bfe\u5fdc\u3057\u3001\u96fb\u8a71\u3067\u306e\u81ea\u52d5\u53d7\u4ed8\u5b8c\u4e86\u3092\u652f\u63f4\u3057\u305f\u4e8b\u4f8b<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/press-release\/48475\" title=\"\">\u751f\u6210AI\u6d3b\u7528\u306e\u65b0\u6a5f\u80fd\u300cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u300d\u3092\u63d0\u4f9b\u958b\u59cb\u3001SBI\u3044\u304d\u3044\u304d\u5c11\u77ed\u306b\u672c\u5c0e\u5165\u6c7a\u5b9a\u3000\u96fb\u8a71\u53e3\u3067\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5bc4\u308a\u6dfb\u3044\u3001\u4eba\u304c\u5fdc\u5bfe\u3057\u3066\u3044\u308b\u3088\u3046\u306a\u81ea\u7136\u306a\u5bfe\u8a71\u3067\u7528\u4ef6\u3092\u7279\u5b9a\u3057\u53d7\u4ed8\u5b8c\u7d50<br>\uff5e\u5b9f\u8a3c\u5b9f\u9a13\uff08POC\uff09\u3067\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3067\u306e\u53d7\u4ed8\u5b8c\u7d50\u7387\u306f7\u5272\u8d85\u30fb\u6298\u308a\u8fd4\u3057\u5bfe\u5fdc6\u5272\u8d85\u524a\u6e1b\uff5e<\/a><\/p>\n\n\n\n<p>MOBI VOICE\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f<a href=\"https:\/\/mobilus.co.jp\/lab\/report\/mobivoice\/\" title=\"\">\u4ee5\u4e0b<\/a>\u304b\u3089\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002 wp-block-embed-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002\"><div class=\"wp-block-embed__wrapper\">\n        <div class='lab-card'>\n          <a href='https:\/\/mobilus.co.jp\/lab\/report\/mobivoice\/' class='lab-card-link'>\n            <div class='lab-card-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/lab_cover_ol_mobi_voice-1-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/lab_cover_ol_mobi_voice-1-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/lab_cover_ol_mobi_voice-1-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/lab_cover_ol_mobi_voice-1-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/lab_cover_ol_mobi_voice-1-544x262.jpg 544w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/lab_cover_ol_mobi_voice-1.jpg 1117w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n            <div class='lab-card-title'>AI\u96fb\u8a71\u81ea\u52d5\u5fdc\u7b54\u300cMOBI VOICE\u300d\u88fd\u54c1\u8cc7\u6599<\/div>\n          <\/a>\n        <\/div>\n      <\/div><\/figure>\n\n\n\n<h3><a><\/a>\u5fdc\u5bfe\u54c1\u8cea\u306e\u5b89\u5b9a\u5316\u3068NPS\/CSAT\u306e\u5411\u4e0a<\/h3>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5e38\u306b\u6a19\u6e96\u5316\u3055\u308c\u305f\u77e5\u8b58\u3068\u5fdc\u5bfe\u30ed\u30b8\u30c3\u30af\u3067\u632f\u308b\u821e\u3046\u305f\u3081\u3001\u30df\u30b9\u3084\u8a8d\u8b58\u9f5f\u9f6c\u306e\u767a\u751f\u3092\u9632\u3050\u3053\u3068\u306b\u6709\u52b9\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u62c5\u5f53\u8005\u306b\u3088\u308b\u54c1\u8cea\u306e\u30d0\u30e9\u30c4\u30ad\u3092\u6e1b\u3089\u3057\u5fdc\u5bfe\u54c1\u8cea\u3092\u5b89\u5b9a\u5316\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u306e\u5e73\u6e96\u5316\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u30fb\u30d6\u30e9\u30f3\u30c9\u4fe1\u983c\u6027\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3042\u308bNPS\uff08Net Promoter Score\uff09\u3084CSAT\uff08Customer Satisfaction Score\uff09\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3><a><\/a>LTV\u6700\u5927\u5316\u3078\u306e\u8ca2\u732e\uff08\u30ea\u30d4\u30fc\u30c8\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u652f\u63f4\uff09<\/h3>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u884c\u3046\u904e\u7a0b\u3067\u5f97\u305f\u60c5\u5831\u3092\u5143\u306b\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u95a2\u9023\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u6848\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u6027\u3092\u6df1\u3081\u306a\u304c\u3089\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u6a5f\u4f1a\u3092\u5275\u51fa\u3057\u3001LTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\u306e\u5411\u4e0a\u306b\u3082\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3><a><\/a>24\u6642\u9593365\u65e5\u5bfe\u5fdc\u3067\u6a5f\u4f1a\u640d\u5931\u3092\u9632\u6b62<\/h3>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u795d\u65e5\u3084\u6df1\u591c\u3092\u542b\u3080\u3059\u3079\u3066\u306e\u6642\u9593\u5e2f\u3067\u5bfe\u5fdc\u304c\u53ef\u80fd\u306a\u305f\u3081\u3001\u55b6\u696d\u6642\u9593\u5916\u306e\u554f\u3044\u5408\u308f\u305b\u3082\u53d6\u308a\u3053\u307c\u3059\u3053\u3068\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b\u3084\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u5c55\u958b\u3092\u9032\u3081\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u6642\u9593\u306b\u3068\u3089\u308f\u308c\u305a\u5fdc\u5bfe\u53ef\u80fd\u306a\u4f53\u5236\u306f\u3001\u6a5f\u4f1a\u640d\u5931\u3092\u9632\u304e\u5927\u304d\u306a\u5f37\u307f\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 id=\"anchor-04\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u70b9\u3092\u6291\u3048\u308b\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"712\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/06\/Lab_img_02-1-1.jpg\" alt=\"\" class=\"wp-image-22931\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/06\/Lab_img_02-1-1.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/06\/Lab_img_02-1-1-800x509.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/06\/Lab_img_02-1-1-768x489.jpg 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" 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class=\"has-small-font-size\">\u203b1 CRM\uff08Customer Relationship Management\uff09\uff1a\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u306e\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u826f\u597d\u306a\u95a2\u4fc2\u6027\u3092\u7bc9\u304d\u3001\u7d99\u7d9a\u3057\u3066\u3044\u304f\u305f\u3081\u306e\u9867\u5ba2\u7ba1\u7406\u3092\u6307\u3059\u3002\u4e00\u822c\u7684\u306bCRM\u30c4\u30fc\u30eb\u3092CRM\u3068\u79f0\u3059\u3002<\/p>\n\n\n\n<p class=\"has-small-font-size\">\u203b2 CDP\uff08Customer Date 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AI \u3084\u72ec\u81ea\u306e AI 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href=\"https:\/\/mobilus.co.jp\/lab\/trend\/cx_customersuccess\/\">CX\u5411\u4e0a\u306b\u5fc5\u8981\u3068\u3055\u308c\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u652f\u63f4\u3068\u306f<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306a\u3069\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u73fe\u5834\u3067\u306f\u3001\u4f01\u696d\u306e\u7d4c\u55b6<\/p>\n","protected":false},"author":32,"featured_media":22932,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[156],"tags":[88,109,49,50,119,174,95,114,77,116,170],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/22929"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=22929"}],"version-history":[{"count":25,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/22929\/revisions"}],"predecessor-version":[{"id":25757,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/22929\/revisions\/25757"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/22932"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=22929"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=22929"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=22929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}