{"id":25024,"date":"2026-02-24T00:00:00","date_gmt":"2026-02-23T15:00:00","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=25024"},"modified":"2026-02-25T09:38:32","modified_gmt":"2026-02-25T00:38:32","slug":"2026_contactcenter","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/trend\/2026_contactcenter\/","title":{"rendered":"2026\u5e74\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc(\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc)\u306f\u3069\u3046\u5909\u308f\u308b\uff1f\u751f\u6210AI\u306e\u6d3b\u7528\u306f\u300c\u70b9\u300d\u304b\u3089\u300c\u7dda\u300d\u3078\u3001\u52b4\u50cd\u529b\u4e0d\u8db3\u3084\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\u3078\u306e\u6226\u7565\u7684\u6d3b\u7528\u3068\u306f"},"content":{"rendered":"\n<p><a id=\"post-25024-_heading=h.92thbwk8owdd\"><\/a>2026\u5e741\u670827\u65e5\u3001\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\u306f\u300c2025\u5e74\u306e\u632f\u308a\u8fd4\u308a\u304b\u3089\u8aad\u307f\u89e3\u304f\u30012026\u5e74\u306e\u52d5\u5411\u4e88\u6e2c\u301c\u5e02\u5834\u30fb\u9867\u5ba2\u30fb\u751f\u6210AI\u304b\u3089\u8003\u3048\u308b\u3001\u3053\u308c\u304b\u3089\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u301c\u300d\u3092\u30c6\u30fc\u30de\u306b\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30bb\u30df\u30ca\u30fc\u3092\u958b\u50ac\u3057\u307e\u3057\u305f\u3002 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alt=\"\" class=\"wp-image-25026\" width=\"188\" height=\"282\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-2.jpeg 682w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-2-533x800.jpeg 533w\" sizes=\"(max-width: 188px) 100vw, 188px\" \/><\/figure><\/div>\n\n\n<p><strong>\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<br>\u57f7\u884c\u5f79\u54e1 \u30bb\u30fc\u30eb\u30b9\u30c7\u30a3\u30d3\u30b8\u30e7\u30f3\u9577 \u65b0\u8c37 \u5b9c\u5f66<\/strong><br>1989\u5e74\u306b\u65b0\u5352\u3067\u65e5\u672c\u96fb\u4fe1\u96fb\u8a71\u682a\u5f0f\u4f1a\u793e\uff08NTT\uff09\u306b\u5165\u793e\u3002\u5165\u793e\u4ee5\u6765\u9577\u5e74\u306b\u308f\u305f\u308a\u901a\u4fe1\u30b7\u30b9\u30c6\u30e0\u306e\u55b6\u696d\u304a\u3088\u3073\u958b\u767a\u696d\u52d9\u306b\u643a\u308f\u308b\u3002\u55b6\u696d\u6226\u7565\u90e8\u9580\u306b\u304a\u3044\u3066\u897f\u65e5\u672c\u30a8\u30ea\u30a2\u5168\u57df\u306b\u304a\u3051\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u7b56\u5b9a\u696d\u52d9\u306b\u5f93\u4e8b\u3002\u305d\u306e\u5f8c\u3001NTT\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30a2\u30af\u30c8ProCX\u306b\u304a\u3044\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30d3\u30b8\u30cd\u30b9\u7b49\u306eBPO\u696d\u52d9\u306b\u95a2\u3059\u308b\u897f\u65e5\u672c\u30a8\u30ea\u30a2\u306e\u4e8b\u696d\u7d71\u62ec\u8cac\u4efb\u8005\u3092\u6b74\u4efb\u3002\u307e\u305f\u3001\u30c7\u30b8\u30bf\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u958b\u767a\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u8cac\u4efb\u8005\u3068\u3057\u3066\u3001\u5168\u793e\u306b\u304a\u3051\u308bAI\u30fbDX\u5316\u3092\u63a8\u9032\u30022024\u5e748\u6708\u306b\u30e2\u30d3\u30eb\u30b9\u306b\u53c2\u753b\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3068\u3057\u3066\u3001\u30bb\u30fc\u30eb\u30b9\u90e8\u9580\u3092\u7d71\u62ec\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>\uff1c\u76ee\u6b21\uff1e<\/strong> 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href=\"#05-2026\">\u8cea\u7591\u5fdc\u7b54\uff1a\u73fe\u5834\u3067\u6d3b\u304b\u3059\u305f\u3081\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3068\u30ca\u30ec\u30c3\u30b8\u306e\u58c1<\/a><\/li>\n<\/ul>\n\n\n\n<p id=\"01-2026\"><br><\/p>\n\n\n\n<h2><strong>\u30102025\u5e74\u306e\u632f\u308a\u8fd4\u308a\u3011\u96c7\u7528\u74b0\u5883\u306e\u60aa\u5316\u304c\u5e38\u614b\u5316\u3002\u751f\u6210AI\u304c\u300c\u671f\u5f85\u300d\u304b\u3089\u300c\u5fc5\u9808\u300d\u3078\u79fb\u884c\u3057\u305f\u5e74<\/strong><a id=\"post-25024-_heading=h.u7ajnnd4vxd7\"><\/a><\/h2>\n\n\n\n<h3>\u96c7\u7528\u74b0\u5883\u306e\u60aa\u5316\u304c\u5e38\u614b\u5316<\/h3>\n\n\n\n<p>2025\u5e74\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff09\u696d\u754c\u306f\u3001\u96c7\u7528\u74b0\u5883\u306b\u3064\u3044\u3066\u300c\u8cc3\u91d1\u9ad8\u9a30\u30fb\u63a1\u7528\u96e3\u304c\u5e38\u614b\u5316\u3057\u3001\u5171\u901a\u8a8d\u8b58\u3068\u3057\u3066\u5b9a\u7740\u3057\u305f\u5e74\u300d\u3068\u306a\u308a\u307e\u3057\u305f\u3002 <\/p>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5e73\u5747\u6642\u7d66\u306f1,500\u5186\u6642\u4ee3\u306b\u7a81\u5165\u3057\u3001\u30ce\u30f3\u30dc\u30a4\u30b9\u5316\u306e\u63a8\u9032\u3082\u542b\u3080\u300c\u751f\u7523\u6027\u306e\u5411\u4e0a\u300d\u3084\u300c\u547c\u91cf\u524a\u6e1b\u300d\u306b\u95a2\u3059\u308b\u8ab2\u984c\u8a8d\u8b58\u304c\u3088\u308a\u9bae\u660e\u306b\u306a\u308a\u3001\u751f\u6210AI\u306b\u3088\u308b\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u629c\u672c\u7684\u306a\u52b9\u7387\u5316\u306b\u5bfe\u3059\u308b\u671f\u5f85\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002 <a id=\"post-25024-_heading=h.bpscl7x8esov\"><\/a><\/p>\n\n\n\n<h3>\u4eba\u5de5\u30d3\u30b8\u30cd\u30b9\u306e\u9650\u754c\u3001BPO\u5e02\u5834\u306f\u8e0a\u308a\u5834\u3078\u7a81\u5165<\/h3>\n\n\n\n<p>\u5e02\u5834\u898f\u6a21\u306f1\u5146\u5186\u8d85\u3048\u3092\u7dad\u6301\u3057\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u4eba\u4ef6\u8cbb\u306e\u4e0a\u6607\u7387\u304c\u5e02\u5834\u306e\u6210\u9577\u7387\u3092\u4e0a\u56de\u308b\u4e8b\u614b\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u300c\u5b9f\u8cea\u7684\u306a\u30de\u30a4\u30ca\u30b9\u6210\u9577\u300d\u3068\u3082\u8aad\u307f\u53d6\u308c\u3001BPO\uff08\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u5e02\u5834\u306f\u6975\u3081\u3066\u5927\u304d\u306a\u6f6e\u76ee\u3092\u8fce\u3048\u3066\u3044\u307e\u3059\u3002\u8cc3\u91d1\u9ad8\u9a30\u30fb\u63a1\u7528\u96e3\u30fb\u9867\u5ba2\u30cb\u30fc\u30ba\u306e\u5909\u5bb9\u7b49\u3001\u793e\u4f1a\u60c5\u52e2\u306e\u5909\u5316\u306b\u3088\u3063\u3066\u300c\u4eba\u5de5\uff08\u306b\u3093\u304f\uff09\u30d3\u30b8\u30cd\u30b9\u300d\u3044\u308f\u3086\u308b1\u4eba\u00d7\u5358\u4fa1\u3068\u3044\u3046\u3082\u306e\u306e\u9650\u754c\u304c\u9bae\u660e\u5316\u3057\u3001BPO\u30d3\u30b8\u30cd\u30b9\u306f\u5e02\u5834\u81ea\u4f53\u304c\u300c\u8e0a\u308a\u5834\u306b\u7a81\u5165\u3057\u3066\u3044\u308b\u300d\u73fe\u72b6\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002 <\/p>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u4e2d\u3067BPO\u30d9\u30f3\u30c0\u30fc\u306f\u3001\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305f\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u9032\u51fa\u306a\u3069\u3001\u5f93\u6765\u306e\u67a0\u7d44\u307f\u3092\u8d8a\u3048\u3066\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u4e8b\u696d\u9818\u57df\u3078\u306e\u62e1\u5927\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002 <a id=\"post-25024-_heading=h.wfpcca4f6b2l\"><\/a><\/p>\n\n\n\n<h3>\u5fdc\u7b54\u7387\u3060\u3051\u3067\u306a\u304f\u300c\u4f53\u9a13\u300d\u306e\u91cd\u8996\u3078<\/h3>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u57fa\u6e96\u3068\u3057\u3066\u91cd\u8996\u3059\u308b\u306e\u306f\u300c\u3064\u306a\u304c\u308a\u3084\u3059\u3055\uff08\u5fdc\u7b54\u7387\uff09\u300d\u304c\u5727\u5012\u7684\u591a\u6570\u3067\u3059\u3002\u4e00\u65b9\u3067\u3001\u9867\u5ba2\u306f\u300c\u89e3\u6c7a\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u300d\u300c\u8cea\u554f\u306e\u610f\u56f3\u3092\u7406\u89e3\u3055\u308c\u306a\u3044\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u77e5\u8b58\u4e0d\u8db3\u300d\u3068\u3044\u3063\u305f\u8ab2\u984c\u89e3\u6c7a\u307e\u3067\u306e\u4f53\u9a13\u3082\u91cd\u8996\u3059\u308b\u50be\u5411\u306b\u3042\u308a\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u5411\u4e0a\u3078\u306e\u5bfe\u5fdc\u306f\u6b20\u304b\u305b\u306a\u3044\u3068\u8a00\u3048\u307e\u3059\u3002 <a id=\"post-25024-_heading=h.vtqne0wes614\"><\/a><\/p>\n\n\n\n<h3>\u751f\u6210AI\u6d3b\u7528\u306f\u300c\u671f\u5f85\u300d\u304b\u3089\u300c\u5fc5\u9808\u300d\u3078\u79fb\u884c<\/h3>\n\n\n\n<p>2024\u5e74\u6642\u70b9\u3067\u306f\u7d0419%\u3060\u3063\u305f\u751f\u6210AI\u306e\u6d3b\u7528\u7387\u304c\u30012025\u5e74\u306b\u306f\u6982\u5ff5\u5b9f\u8a3c\uff08PoC\uff09\u3092\u542b\u3081\u308b\u306863%\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u6d3b\u7528\u304c\u9032\u3080\u7d50\u679c\u3068\u306a\u308a\u307e\u3057\u305f \u3002\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3053\u308c\u3092\u300c\u300e\u6d3b\u7528\u306e\u4e88\u5b9a\u304c\u306a\u3044\u300f\u306f29%\u304b\u30893%\u3068\u6fc0\u6e1b\u3057\u3066\u304a\u308a\u3001\u6d3b\u7528\u306e\u5b9a\u7740\u5316\u3001\u666e\u53ca\u3057\u3066\u3044\u308b\u7d50\u679c\u300d\u3068\u5206\u6790\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1451\" height=\"611\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-3.png\" alt=\"\" class=\"wp-image-25027\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-3.png 1451w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-3-800x337.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-3-768x323.png 768w\" sizes=\"(max-width: 1451px) 100vw, 1451px\" \/><\/figure>\n\n\n\n<p>\u751f\u6210AI\u6d3b\u7528\u3078\u306e\u61f8\u5ff5\u70b9\u306f\u30012024\u5e74\u3068\u5909\u308f\u3089\u305a\u3001\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3\u30fb\u500b\u4eba\u60c5\u5831\u4fdd\u8b77\u30fb\u5c02\u9580\u4eba\u6750\u4e0d\u8db3\u30fb\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u4e0a\u4f4d\u3067\u3057\u305f\u3002\u4e00\u65b9\u3001\u8ab2\u984c\u306b\u5bfe\u3059\u308b\u5404\u30bb\u30f3\u30bf\u30fc\u306e\u6349\u3048\u65b9\u306f\u3001\u300c\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3\u300d\u306f\u300c\u5618\u3092\u3064\u304f\u300d\u304b\u3089\u300c\u5236\u5fa1\u3057\u304d\u308c\u3066\u3044\u306a\u3044\u300d\u7ba1\u7406\u7684\u306a\u8ab2\u984c\u3078\u3001\u500b\u4eba\u60c5\u5831\u306f\u300c\u73fe\u5834\u306e\u58c1\u300d\u304b\u3089\u300c\u4f01\u696d\u7d71\u6cbb\u306e\u57fa\u76e4\u300d\u3078\u3001\u4eba\u6750\u306f\u500b\u4eba\u304b\u3089\u7d44\u7e54\u7684\u306a\u300cAI\u5b9f\u88c5\u30ea\u30c6\u30e9\u30b7\u30fc\uff08\u80fd\u529b\uff09\u306e\u6b20\u5982\u300d\u3078\u3001\u30b3\u30b9\u30c8\u306f\u300c\u63a1\u7b97\u3092\u53d6\u308b\u300d\u304b\u3089\u300c\u6295\u8cc7\u3068\u3057\u3066\u306e\u6b63\u5f53\u6027\u300d\u3078\u3001\u3068\u3044\u3046\u3088\u3046\u306b\u5909\u5316\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1443\" height=\"632\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-4.png\" alt=\"\" class=\"wp-image-25028\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-4.png 1443w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-4-800x350.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-4-768x336.png 768w\" sizes=\"(max-width: 1443px) 100vw, 1443px\" \/><\/figure>\n\n\n\n<p>2025\u5e74\u306f\u300c\u671f\u5f85\u306e\u6280\u8853\u304b\u3089\u73fe\u5834\u3067\u8a66\u3059\u6280\u8853\u3068\u3057\u3066\u79fb\u884c\u3057\u305f\u5e74\u300d\u3067\u3042\u308a\u3001\u751f\u6210AI\u6d3b\u7528\u306f\u300c\u5fc5\u9808\u300d\u3068\u3044\u3046\u8a8d\u8b58\u304c\u5b8c\u5168\u306b\u5b9a\u7740\u3057\u305f\u3068\u8a00\u3048\u307e\u3059\u3002 <a id=\"post-25024-_heading=h.v8aa4cdwl6tr\"><\/a><\/p>\n\n\n\n<p id=\"02-2026\"><br><\/p>\n\n\n\n<h2><strong>\u30102026\u5e74\u306e\u5c55\u671b\u3011\u52b4\u50cd\u529b\u306f\u300c\u5e0c\u5c11\u8cc7\u6e90\u300d\u3078\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\uff08\u30ab\u30b9\u30cf\u30e9\uff09\u6cd5\u6574\u5099\u3068\u69cb\u9020\u8ee2\u63db\u306e\u5e74<\/strong><\/h2>\n\n\n\n<p>2026\u5e74\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u53d6\u308a\u5dfb\u304f\u74b0\u5883\u306f\u3055\u3089\u306b\u6fc0\u5909\u3057\u307e\u3059\u3002 <a id=\"post-25024-_heading=h.w3yuhmb8ixh1\"><\/a><\/p>\n\n\n\n<h3>1. \u300c1,600\u5186\u6642\u4ee3\u300d\u306e\u5230\u6765\u3068\u52b4\u50cd\u529b\u306e\u5e0c\u5c11\u8cc7\u6e90\u5316<\/h3>\n\n\n\n<p>\u6700\u4f4e\u8cc3\u91d1\u306e\u4e0a\u6607\u5e45\u306f\u3055\u3089\u306b\u62e1\u5927\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6642\u7d66\u30821,600\u5186\u6642\u4ee3\u306b\u7a81\u5165\u3059\u308b\u3053\u3068\u304c\u898b\u8fbc\u307e\u308c\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u52b4\u50cd\u529b\u304c\u5e0c\u5c11\u8cc7\u6e90\u5316\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u3001\u76ee\u306b\u898b\u3048\u3066\u53d6\u308c\u308b\u4e88\u6e2c\u306e\u73fe\u308c\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p> <\/p>\n\n\n\n<h3><a id=\"post-25024-_heading=h.g4dnxwxci9jt\"><\/a>2. \u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\u306e\u7fa9\u52d9\u5316<\/h3>\n\n\n\n<p>2026\u5e7410\u6708\u304b\u3089\u306f\u3001\u6539\u6b63\u52b4\u50cd\u65bd\u7b56\u63a8\u9032\u6cd5\u306b\u3088\u308a\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\uff08\u30ab\u30b9\u30cf\u30e9\uff09\u5bfe\u7b56\u304c\u7fa9\u52d9\u5316\u3055\u308c\u307e\u3059\u3002\u6cd5\u4ee4\u3067\u6c42\u3081\u3089\u308c\u308b\u306e\u306f\u300c\u65b9\u91dd\u306e\u660e\u78ba\u5316\u3068\u5468\u77e5\u300d\u300c\u76f8\u8ac7\u7a93\u53e3\u306e\u8a2d\u7f6e\u300d\u300c\u5bfe\u5fdc\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u6574\u5099\u300d\u300c\u5f93\u696d\u54e1\u306e\u4fdd\u8b77\u3001\u30b1\u30a2\u300d\u300c\u518d\u767a\u9632\u6b62\u7b56\u300d\u306e\u4e94\u70b9\u3067\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1454\" height=\"570\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-5.png\" alt=\"\" class=\"wp-image-25029\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-5.png 1454w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-5-800x314.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-5-768x301.png 768w\" sizes=\"(max-width: 1454px) 100vw, 1454px\" \/><\/figure>\n\n\n\n<p>\u591a\u304f\u306e\u4f01\u696d\u304c\u6e96\u5099\u3092\u9032\u3081\u3001\u67a0\u7d44\u307f\u3084\u65b9\u5411\u6027\u306f\u6c7a\u3081\u3066\u3044\u308b\u3082\u306e\u306e\u3001\u5177\u4f53\u7684\u306a\u904b\u7528\u7b56\u306b\u60a9\u3080\u73fe\u5834\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u3053\u3067\u671f\u5f85\u3055\u308c\u308b\u306e\u304c\u751f\u6210AI\u306e\u6d3b\u7528\u3067\u3059\u3002 <\/p>\n\n\n\n<p><strong>\uff1c\u751f\u6210AI\u306b\u671f\u5f85\u3055\u308c\u308b\u30ab\u30b9\u30cf\u30e9\u5bfe\u5fdc\uff1e<\/strong>\n<\/p>\n\n\n\n<table><tbody><tr><td><\/td><td style=\"font-size:1.7rem;\">\n\u5f93\u6765\u306e\u8ab2\u984c\n<\/td><td\u00a0 style=\"font-size:1.7rem;\">\n\u751f\u6210AI\u5c0e\u5165\u5f8c\u306e\u5909\u5316\n<\/td><\/tr><tr><td style=\"font-size:1.7rem;\">\n\u76e3\u8996\u4f53\u5236\n<\/td><td style=\"font-size:1.7rem;\">\n\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\uff08SV\uff09\u304c\u8907\u6570\u901a\u8a71\u3092\u5de1\u56de\uff08\u898b\u843d\u3068\u3057\u767a\u751f\uff09\n<\/td><td style=\"font-size:1.7rem;\">\n\u5168\u901a\u8a71\u3092AI\u304c\u5e38\u6642\u76e3\u8996\u30fb\u691c\u77e5\n<\/td><\/tr><tr><td style=\"font-size:1.7rem;\">\n\u5224\u65ad\u57fa\u6e96\n<\/td><td style=\"font-size:1.7rem;\">\n\u30aa\u30da\u30ec\u30fc\u30bf\u306e\u5224\u65ad\u30fb\u8010\u6027\u306b\u4f9d\u5b58\n<\/td><td style=\"font-size:1.7rem;\">\n\u5ba2\u89b3\u7684\u306a\u57fa\u6e96\u306b\u3088\u308b\u300c\u7d44\u7e54\u7684\u306a\u5bfe\u5fdc\u300d\n<\/td><\/tr><tr><td style=\"font-size:1.7rem;\">\n\u4e8b\u5f8c\u51e6\u7406\n<\/td><td style=\"font-size:1.7rem;\">\n\u5831\u544a\u66f8\u4f5c\u6210\u306b\u6642\u9593\u304c\u304b\u304b\u308b\n<\/td><td style=\"font-size:1.7rem;\">\nAI\u304c\u6570\u79d2\u3067\u8a3c\u62e0\u8cc7\u6599\u3092\u4f5c\u6210\n<\/td><\/tr><tr><td style=\"font-size:1.7rem;\">\n\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff08ES\uff09\n<\/td><td style=\"font-size:1.7rem;\">\n\u300c\u5b88\u3089\u308c\u3066\u3044\u306a\u3044\u300d\u3068\u3044\u3046\u4e0d\u5b89\n<\/td><td style=\"font-size:1.7rem;\">\n\u300cAI\u3068\u7d44\u7e54\u304c\u5b88\u308b\u300d\u3068\u3044\u3046\u5fc3\u7406\u7684\u5b89\u5168\n<\/td><\/tr><\/tbody><\/table>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>\u300c\u5168\u901a\u8a71\u3092AI\u304c\u5e38\u6642\u76e3\u8996\u30fb\u691c\u77e5\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u6f0f\u308c\u3092\u306a\u304f\u3059\u300d\u300c\u5ba2\u89b3\u7684\u306a\u57fa\u6e96\u306b\u3088\u3063\u3066\u7d44\u7e54\u7684\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u300d\u3068\u3044\u3063\u305f\u5b88\u308a\u306e\u6d3b\u7528\u306b\u3064\u3044\u3066\u3001\u30e2\u30d3\u30eb\u30b9\u306f\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff08ES\uff09\u306e\u89b3\u70b9\u304b\u3089\u3001\u751f\u6210AI\u306e\u5c0e\u5165\u3067\u5e38\u306b\u4f1a\u793e\u306f\u898b\u5b88\u3063\u3066\u304f\u308c\u3066\u3044\u308b\u3068\u3044\u3046\u3001\u5f93\u696d\u54e1\u306e\u5fc3\u7406\u7684\u5b89\u5168\u5bfe\u7b56\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u306f\u91cd\u8981\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p><a id=\"post-25024-_heading=h.y57x5y6b4ii\"><\/a><\/p>\n\n\n\n<h3>3. BPO\u30d3\u30b8\u30cd\u30b9\u306e\u4e8c\u6975\u5316\u3068CX\u5e02\u5834\u306e\u5909\u5316<\/h3>\n\n\n\n<p>BPO\u5e02\u5834\u306f\u3001\u5f93\u6765\u306e\u300c\u4eba\u6570\u00d7\u5358\u4fa1\u300d\u306b\u3088\u308b\u52b4\u50cd\u96c6\u7d04\u578b\u306e\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\uff08\u4eba\u5de5\u30d3\u30b8\u30cd\u30b9\uff09\u304c\u9650\u754c\u3092\u8fce\u3048\u3001\u6210\u679c\u5831\u916c\u30fb\u30b3\u30b9\u30c8\u524a\u6e1b\u30b3\u30df\u30c3\u30c8\u578b\u3084BPaaS(Business Process as a Service\uff09\u3001AI\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\uff08AI+\u9ad8\u5ea6\u5c02\u9580\u4eba\u6750\uff09\u3001CX\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u4e00\u4f53\u578b\u306a\u3069\u3068\u3044\u3063\u305f\u300c\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30d3\u30b8\u30cd\u30b9\u300d\u3078\u306e\u8ee2\u63db\u304c\u3055\u3089\u306b\u9032\u307f\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u69cb\u9020\u8ee2\u63db\u306f\u3001\u3067\u304d\u308b\u30d9\u30f3\u30c0\u30fc\u3068\u3067\u304d\u306a\u3044\u30d9\u30f3\u30c0\u30fc\u304c\u5206\u304b\u308c\u3066\u304f\u308b\u90e8\u5206\u3067\u3042\u308a\u30d3\u30b8\u30cd\u30b9\u306f\u300c\u4e8c\u6975\u5316\u300d\u3057\u3066\u3044\u304f\u3067\u3057\u3087\u3046\u3002\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30d3\u30b8\u30cd\u30b9\u306e\u5148\u306bCX\u5e02\u5834\u304c\u3042\u308a\u3001\u7af6\u5408\u3068\u7af6\u4e89\u3001\u9023\u643a\u3092\u9032\u3081\u3066CX\u5e02\u5834\u304c\u5f62\u6210\u3055\u308c\u3066\u3044\u304f\u3068\u4e88\u6e2c\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1455\" height=\"729\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-6.png\" alt=\"\" class=\"wp-image-25030\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-6.png 1455w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-6-800x401.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-6-768x385.png 768w\" sizes=\"(max-width: 1455px) 100vw, 1455px\" \/><\/figure>\n\n\n\n<p><a id=\"post-25024-_heading=h.gehbyb82cb0g\"><\/a><\/p>\n\n\n\n<h3>4. \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u554f\u984c\u89e3\u6c7a\u304b\u3089\u4fa1\u5024\u5275\u9020\u306e\u62e0\u70b9\u3078<\/h3>\n\n\n\n<p> \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u5f93\u6765\u306e\u300c\u554f\u984c\u89e3\u6c7a\u300d\u3092\u76ee\u7684\u3068\u3057\u305f\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u3001\u4f01\u696d\u4fa1\u5024\u3092\u5275\u51fa\u3059\u308b\u300c\u4fa1\u5024\u5275\u9020\u62e0\u70b9\u300d\u3078\u3068\u69cb\u9020\u8ee2\u63db\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u3053\u306e\u69cb\u9020\u5909\u9769\u306b\u304a\u3051\u308b\u9375\u306f\u3001\u6b21\u306e\u4e09\u70b9\u306b\u96c6\u7d04\u3055\u308c\u307e\u3059\u3002 <a id=\"post-25024-_heading=h.12k1qhrmkk4k\"><\/a><\/p>\n\n\n\n<h4>\u2460\u4f53\u9a13\u306e\u7d71\u5408\uff08\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\uff09<\/h4>\n\n\n\n<p>\u5358\u306b\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u300c\u7a93\u53e3\u300d\u3092\u5897\u3084\u3059\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u300c\u4f53\u9a13\u300d\u3092\u4e00\u8cab\u3055\u305b\u308b\u300c\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u300d\u306b\u3088\u308a\u3001\u5206\u6563\u3057\u305f\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u5408\u3057\u305f\u4f53\u9a13\u3078\u3068\u6607\u83ef\u3055\u305b\u307e\u3059\u3002 <a id=\"post-25024-_heading=h.58jf5bed6snq\"><\/a><\/p>\n\n\n\n<h4>\u2461\u80fd\u52d5\u7684\u30a2\u30d7\u30ed\u30fc\u30c1\uff08\u30ea\u30a2\u30af\u30c6\u30a3\u30d6\u304b\u3089\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\uff09<\/h4>\n\n\n\n<p>\u5f93\u6765\u306e\u53d7\u52d5\u7684\u306a\u4f53\u5236\u304b\u3089\u8131\u5374\u3057\u3001\u30c7\u30fc\u30bf\u6d3b\u7528\u3092\u8ef8\u3068\u3057\u305f\u5148\u8aad\u307f\u578b\u306e\u300c\u52d5\u304f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u3078\u306e\u79fb\u884c\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002 <a id=\"post-25024-_heading=h.w950xkwze4t3\"><\/a><\/p>\n\n\n\n<h4>\u2462AI\u3068\u30ca\u30ec\u30c3\u30b8\u306e\u81ea\u8d70\u5faa\u74b0\uff08\u30ca\u30ec\u30c3\u30b8\u7d71\u5408\u3068\u30a8\u30b3\u30b5\u30a4\u30af\u30eb\uff09<\/h4>\n\n\n\n<p>\u751f\u6210AI\u306e\u6d3b\u7528\u3092\u524d\u63d0\u3068\u3057\u3001\u5206\u65ad\u3055\u308c\u305f\u60c5\u5831\u3092AI\u304c\u81ea\u5f8b\u7684\u306b\u5faa\u74b0\u3055\u305b\u308b\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u63d0\u4f9b\u4fa1\u5024\u306e\u901f\u5ea6\u3092\u6700\u5927\u5316\u3059\u308b\u300cTime to Value\u300d\u3092\u5177\u73fe\u5316\u3057\u307e\u3059\u3002 <a id=\"post-25024-_heading=h.wujrrg5296jj\"><\/a><\/p>\n\n\n\n<p id=\"03-2026\"><br><\/p>\n\n\n\n<h2><strong>\u751f\u6210AI\u6d3b\u7528\u306e\u30ad\u30fc\u30ef\u30fc\u30c9\u306f\u300c\u70b9\u304b\u3089\u7dda\u3078\u300d<\/strong><\/h2>\n\n\n\n<p>2026\u5e74\u306e\u751f\u6210AI\u6d3b\u7528\u306f\u3001\u5358\u306a\u308b\u300c\u30d6\u30fc\u30e0\u300d\u3084\u300c\u691c\u8a3c\u300d\u3092\u7d42\u3048\u3001\u5553\u8499\u671f\u304b\u3089\u5b89\u5b9a\u671f\u3078\u3068\u79fb\u884c\u3059\u308b\u3068\u307f\u3089\u308c\u307e\u3059\u3002\u30e2\u30d3\u30eb\u30b9\u304c\u7279\u306b\u6ce8\u76ee\u3059\u3079\u304d\u4e09\u3064\u306e\u6280\u8853\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002 <a id=\"post-25024-_heading=h.xauvqmcftocr\"><\/a><\/p>\n\n\n\n<h3><strong>\u2460 AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u30d5\u30eb\u30fb\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3<\/strong><\/h3>\n\n\n\n<p>\u3053\u308c\u307e\u3067\u306e\u4e00\u554f\u4e00\u7b54\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u306f\u306a\u304f\u3001\u5f8c\u7d9a\u306e\u4e8b\u52d9\u51e6\u7406\u3084\u624b\u7d9a\u304d\u307e\u3067\u5b8c\u7d50\u3055\u305b\u308b\u300cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u306e\u666e\u53ca\u3067\u3059\u3002\u306a\u305cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u30d5\u30eb\u30fb\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u304c\u5927\u4e8b\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u305f\u3068\u3048\u3070\u640d\u4fdd\u4f1a\u793e\u3067\u306f\u3001\u5165\u96fb\u306e\u7d043\u5206\u306e2\u306f\u5358\u306a\u308b\u8cea\u554f\u3067\u306f\u306a\u304f\u3001\u4f55\u3089\u304b\u306e\u624b\u7d9a\u304d\u3084\u4e8b\u52d9\u51e6\u7406\u3092\u4f34\u3046\u3082\u306e\u3067\u3059\u3002\u300c\u30d5\u30ed\u30f3\u30c8\u3060\u3051\u3092\u88c1\u304f\u3068\u3044\u3046\u3088\u308a\u306f\u3001\u5f8c\u7d9a\u51e6\u7406\u307e\u3067\u542b\u3081\u3066\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u3001\u3088\u308a\u591a\u304f\u306e\u751f\u7523\u6027\u5411\u4e0a\u306b\u7d50\u3073\u3064\u304f\u300d\u3068\u8ff0\u3079\u3001\u9867\u5ba2\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u3057\u305f\u77ac\u9593\u306b\u305d\u306e\u5834\u3067\u5b8c\u7d50\u3059\u308b\u4f53\u9a13\u304cCX\u3092\u5287\u7684\u306b\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1450\" height=\"633\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-7.png\" alt=\"\" class=\"wp-image-25031\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-7.png 1450w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-7-800x349.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-7-768x335.png 768w\" sizes=\"(max-width: 1450px) 100vw, 1450px\" \/><\/figure>\n\n\n\n<p><a id=\"post-25024-_heading=h.kcnewpc0v19z\"><\/a><\/p>\n\n\n\n<h3><strong>\u2461 \u30bc\u30ed\u30bf\u30c3\u30c1ACW\uff08\u30a2\u30d5\u30bf\u30fc\u30b3\u30fc\u30eb\u30ef\u30fc\u30af\u306e\u81ea\u52d5\u5316\uff09<\/strong><\/h3>\n\n\n\n<p>ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u3092\u3001\u4eba\u9593\u304c\u624b\u3092\u5165\u308c\u305a\u3068\u3082\u5b8c\u4e86\u3055\u305b\u308b\u300c\u30bc\u30ed\u30bf\u30c3\u30c1ACW\u300d\u304c2026\u5e74\u4e0a\u671f\u306b\u30d6\u30ec\u30a4\u30af\u3059\u308b\u3068\u4e88\u6e2c\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u3092\u5b9f\u73fe\u3059\u308b\u306e\u304c\u3001\u4ee5\u4e0b\u306e\u4e09\u3064\u306e\u9ad8\u5ea6\u306a\u6280\u8853\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30fb<strong>\u30de\u30eb\u30c1\u30ea\u30fc\u30ba\u30f3\u30fb\u30b9\u30ad\u30e3\u30f3<\/strong>\uff1a\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092AI\u304c\u5206\u6790\u3057\u3001\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3054\u3068\u306b\u30ab\u30c6\u30b4\u30ea\u306b\u81ea\u52d5\u5206\u985e\u3002\u4e00\u3064\u306e\u901a\u8a71\u306b\u542b\u307e\u308c\u308b\u8907\u6570\u306e\u8981\u4ef6\u3092\u6b63\u78ba\u306b\u5206\u985e\u53ef\u80fd\u3002<br>\u30fb<strong>\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u30fb\u30b5\u30de\u30ea\u30fc<\/strong>\uff1a\u696d\u52d9\u306b\u7279\u5316\u3057\u305f\u5f62\u5f0f\uff08\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u30fb\u5fc5\u8981\u4e8b\u9805\u30fb\u6df1\u5ea6\u30fb\u30c8\u30fc\u30f3\u7b49\uff09\u306b\u4f75\u305b\u3066\u8981\u7d04\u3002<br>\u30fb<strong>\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8CRM\u30de\u30c3\u30d4\u30f3\u30b0<\/strong>\uff1a\u4f1a\u8a71\u5168\u4f53\u304b\u3089\u5fc5\u8981\u306a\u9805\u76ee\u3092\u767a\u6398\u30fb\u62bd\u51fa\u3057\u3001\u6307\u5b9a\u306e\u9805\u76ee\u30fb\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u3067\u51fa\u529b\u3001\u624b\u76f4\u3057\u4e0d\u8981\u3067CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u306b\u81ea\u52d5\u5165\u529b\u3002<\/p>\n\n\n\n<ul>\n<li><\/li>\n<\/ul>\n\n\n\n<p>   \u30e2\u30d3\u30eb\u30b9\u306f\u300c\u30c6\u30ad\u30b9\u30c8\u5316\u3084QA\uff08\u8cea\u554f\u3068\u56de\u7b54\uff09\u30c9\u30e9\u30d5\u30c8\u4f5c\u6210\u306e\u70b9\u306e\u6280\u8853\u300d\u300c\u70b9\u306e\u6280\u8853\u3092\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3084\u5fdc\u5bfe\u54c1\u8cea\u7ba1\u7406\u306a\u3069\u3001\u904b\u7528\u30d5\u30ed\u30fc\u4e0a\u306b\u4e57\u305b\u308b\u7dda\u306e\u6d3b\u7528\u300d\u3068\u3044\u3063\u305f\u3082\u306e\u3092\u591a\u304f\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u4eca\u8a66\u3057\u3066\u3044\u3066\u3001\u3053\u308c\u304b\u3089\u5b9f\u88c5\u304c\u59cb\u307e\u308b\u306e\u304c2026\u5e74\u5ea6\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p><a id=\"post-25024-_heading=h.i1d3rmc75d1j\"><\/a><\/p>\n\n\n\n<h3><strong>\u2462 \u30c8\u30ea\u30a2\u30fc\u30b8\u30dc\u30c3\u30c8<\/strong><\/h3>\n\n\n\n<p>\n  \u300c\u751f\u6210AI\u306e\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u305f\u3044\u3068\u3044\u3046\u30cb\u30fc\u30ba\u306f\u975e\u5e38\u306b\u9ad8\u3044\u300d\u3082\u306e\u306e\u3001BtoC\u5411\u3051\u306b\u76f4\u63a5AI\u304c\u56de\u7b54\u3092\u751f\u6210\u3059\u308b\u3053\u3068\uff08\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3\u306e\u30ea\u30b9\u30af\uff09\u3092\u61f8\u5ff5\u3059\u308b\u4f01\u696d\u306f\u307e\u3060\u591a\u3044\u306e\u304c\u73fe\u72b6\u3067\u3059\u3002 \u305d\u3053\u3067\u5148\u884c\u3057\u3066\u666e\u53ca\u3059\u308b\u306e\u304c\u3001\u7528\u4ef6\u3084\u500b\u4eba\u60c5\u5831\u3092\u4e8b\u524d\u306b\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u6700\u9069\u306a\u7a93\u53e3\u3078\u8a98\u5c0e\u3059\u308b\u300c\u30c8\u30ea\u30a2\u30fc\u30b8\u30dc\u30c3\u30c8\u300d\u3067\u3059\u3002\n<\/p>\n\n\n\n<p>\n  \u300c\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3\u3068\u3044\u3046\u5fc3\u914d\u304c\u306a\u304f\u3001\u304a\u5ba2\u3055\u307e\u306e\u8a00\u3044\u305f\u3044\u3053\u3068\u3092\u6df1\u6398\u308a\u3057\u3066\u805e\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f5c\u696d\u8ca0\u8377\u3084\u3001\u9867\u5ba2\u306e\u5f85\u6a5f\u3068\u3044\u3046\u30b9\u30c8\u30ec\u30b9\u304b\u3089\u89e3\u653e\u3067\u304d\u308b\u300d\u3068\u3044\u3063\u305f\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002\u300c\u30c8\u30ea\u30a2\u30fc\u30b8\u30dc\u30c3\u30c8\u300d\u306f\u3001\u4eca\u5f8c\u9593\u9055\u3044\u306a\u304f\u30d6\u30ec\u30a4\u30af\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u8a00\u3048\u308b\u3067\u3057\u3087\u3046\u3002\u3002\n<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1447\" height=\"569\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-8.png\" alt=\"\" class=\"wp-image-25032\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-8.png 1447w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-8-800x315.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/02\/word-image-25024-8-768x302.png 768w\" sizes=\"(max-width: 1447px) 100vw, 1447px\" \/><\/figure>\n\n\n\n<p>\n  \uff1c\u95a2\u9023\u8a18\u4e8b\uff1e\n  <br><a href=\"https:\/\/mobilus.co.jp\/press-release\/48475\">\u751f\u6210AI\u6d3b\u7528\u306e\u65b0\u6a5f\u80fd\u300cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u300d\u3092\u63d0\u4f9b\u958b\u59cb\u3001SBI\u3044\u304d\u3044\u304d\u5c11\u77ed\u306b\u672c\u5c0e\u5165\u6c7a\u5b9a\u3000\u96fb\u8a71\u53e3\u3067\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5bc4\u308a\u6dfb\u3044\u3001\u4eba\u304c\u5fdc\u5bfe\u3057\u3066\u3044\u308b\u3088\u3046\u306a\u81ea\u7136\u306a\u5bfe\u8a71\u3067\u7528\u4ef6\u3092\u7279\u5b9a\u3057\u53d7\u4ed8\u5b8c\u7d50<\/a>\n<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>\u307e\u305f\u30012025\u5e74\u306e\u632f\u308a\u8fd4\u308a\u3067\u89e6\u308c\u305f\u751f\u6210AI\u6d3b\u7528\u306b\u4f34\u3046\u61f8\u5ff5\u70b9\u306b\u3064\u3044\u3066\u306f\u3001\u6349\u3048\u65b9\u304c\u5909\u5316\u3057\u3066\u304a\u308a\u3001\u6280\u8853\u306e\u9ad8\u5ea6\u5316\u306b\u3088\u308b\u6539\u5584\u30fb\u89e3\u6c7a\u3082\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u5b8c\u5168\u306a\u6255\u62ed\u306b\u306f\u76f8\u5fdc\u306e\u671f\u9593\u3092\u8981\u3059\u308b\u3082\u306e\u306e\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u3088\u308b\u5236\u5fa1\u3068\u9069\u5207\u306a\u904b\u7528\u30eb\u30fc\u30eb\u306e\u78ba\u7acb\u306b\u3088\u308a\u3001\u5b9f\u7528\u4e0a\u306e\u8ab2\u984c\u306f\u514b\u670d\u53ef\u80fd\u306a\u6c34\u6e96\u3078\u3068\u79fb\u884c\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p><strong>\uff1c\u751f\u6210AI\u6d3b\u7528\u306b\u4f34\u3046\u61f8\u5ff5\u70b9\u3068\u89e3\u6d88\u6cd5\uff1e<\/strong>\n<\/p>\n\n\n\n<table><tbody><tr><td style=\"font-size:1.7rem;\">\n\u61f8\u5ff5\u70b9\/\u30ea\u30b9\u30af\n<\/td><td style=\"font-size:1.7rem;\">\n\u89e3\u6d88\u6cd5\n<\/td><\/tr><tr><td style=\"font-size:1.7rem;\">\n\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3\uff08\u865a\u507d\u56de\u7b54\uff09\n<\/td><td style=\"font-size:1.7rem;\">\nRAG\uff08\u691c\u7d22\u62e1\u5f35\u751f\u6210\uff09\u306e\u9ad8\u5ea6\u5316\u3068<br>\n\u691c\u8a3c\u7528AI\u306b\u3088\u308b\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\n<\/td><\/tr><tr><td style=\"font-size:1.7rem;\">\n\u500b\u4eba\u60c5\u5831\u4fdd\u8b77 \n<\/td><td style=\"font-size:1.7rem;\">\n\u500b\u4eba\u60c5\u5831\u306e\u81ea\u52d5\u533f\u540d\u5316\uff08PETs\uff09<br>\n\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8SLM\uff08\u5c0f\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff09\n<\/td><\/tr><tr><td style=\"font-size:1.7rem;\">\nAI\u4eba\u6750\u4e0d\u8db3 \n<\/td><td style=\"font-size:1.7rem;\">\n\u30ce\u30fc\u30b3\u30fc\u30c9AI\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 <br>\nAI\u30bb\u30eb\u30d5\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0\n<\/td><\/tr><tr><td style=\"font-size:1.7rem;\">\nROI\u306e\u4e0d\u900f\u660e\u611f \n<\/td><td style=\"font-size:1.7rem;\">\n\u30bc\u30ed\u30bf\u30c3\u30c1\u904b\u55b6<br>\nAgentic AI\uff08\u4e8b\u52d9\u5b8c\u7d50\u578b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff09<br>\nBPaaS\n<\/td><\/tr><\/tbody><\/table>\n\n\n\n<p><a id=\"post-25024-_heading=h.5fwzgpsu2e7j\"><\/a><\/p>\n\n\n\n<p id=\"04-2026\"><br><\/p>\n\n\n\n<h2><strong>\u3010\u307e\u3068\u3081\u3011\u751f\u6210AI\u6d3b\u7528\u306e\u305f\u3081\u306b\u3001\u53d6\u308a\u7d44\u3080\u3079\u304d\u4e09\u3064\u306e\u3053\u3068<\/strong><\/h2>\n\n\n\n<p>\u6700\u5f8c\u306b\u3001\u30bb\u30df\u30ca\u30fc\u3067\u306f\u751f\u6210AI\u6d3b\u7528\u306e\u305f\u3081\u306b\u3001\u4eca\u3059\u3050\u7740\u624b\u3059\u3079\u304d\u5177\u4f53\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u4e09\u70b9\u63d0\u6848\u3057\u307e\u3057\u305f\u3002 <a id=\"post-25024-_heading=h.4brwa3fa32j6\"><\/a><\/p>\n\n\n\n<h3>\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u53ef\u8996\u5316\u3068\u5de5\u6570\u628a\u63e1 <\/h3>\n\n\n\n<p>\u4e00\u3064\u76ee\u306f\u300c\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u898b\u3048\u308b\u5316\u3057\u3066\u3044\u304f\u300d\u3053\u3068\u3067\u3059\u3002\u95a2\u9023\u90e8\u9580\u3092\u542b\u3081\u305f\u696d\u52d9\u306e\u6d41\u308c\u3068\u3001\u305d\u308c\u305e\u308c\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u304b\u304b\u3063\u3066\u3044\u308b\u5177\u4f53\u7684\u306a\u5de5\u6570\u30fb\u6642\u9593\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3001AI\u5c0e\u5165\u306e\u52b9\u679c\u3092\u6e2c\u308b\u305f\u3081\u306e\u5927\u524d\u63d0\u3068\u306a\u308a\u307e\u3059\u3002 <a id=\"post-25024-_heading=h.z75cxcv144vo\"><\/a><\/p>\n\n\n\n<h3>\u4e2d\u671f\u30d3\u30b8\u30e7\u30f3\u306b\u57fa\u3065\u304f\u9023\u7d9a\u7684\u306a\u8a08\u753b <\/h3>\n\n\n\n<p>\u4e8c\u3064\u76ee\u306f\u300c\u751f\u6210AI\u306e\u6d3b\u7528\u3092\u4e2d\u671f\u8a08\u753b\u30d9\u30fc\u30b9\u3067\u8003\u3048\u308b\u300d\u3053\u3068\u3067\u3059\u3002 \u5358\u767a\u306e\u5c0e\u5165\u3067\u306f\u306a\u304f\u3001\u30b7\u30b9\u30c6\u30e0\u30d5\u30ed\u30fc\u30fb\u696d\u52d9\u30d5\u30ed\u30fc\u306b\u57fa\u3065\u3044\u305f\u9023\u7d9a\u6027\u306e\u3042\u308b\u8a08\u753b\u3092\u7acb\u3066\u3066\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u7f6e\u304d\u3001\u73fe\u5834\u306e\u8cac\u4efb\u8005\u3092\u5dfb\u304d\u8fbc\u3093\u3060\u30a2\u30b8\u30e3\u30a4\u30eb\u306a\u958b\u767a\u4f53\u5236\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <a id=\"post-25024-_heading=h.scwv0qmn78yv\"><\/a><\/p>\n\n\n\n<h3>\u30ca\u30ec\u30c3\u30b8\u6574\u5099\uff08\u6700\u512a\u5148\u4e8b\u9805\uff09 <\/h3>\n\n\n\n<p>\u4e09\u3064\u76ee\u306f\u30e2\u30d3\u30eb\u30b9\u304c\u6700\u3082\u91cd\u8981\u8996\u3092\u3057\u3066\u3044\u308b\u300c\u30ca\u30ec\u30c3\u30b8\u306e\u6574\u5099\u300d\u3067\u3059\u3002\u300cAI\u3092\u6d3b\u304b\u3059\u3082\u6d3b\u304b\u3055\u306a\u3044\u3082\u5b9f\u306f\u30ca\u30ec\u30c3\u30b8\u6b21\u7b2c\u300d\u3067\u3042\u308b\u305f\u3081\u3067\u3059\u3002\u65e2\u5b58\u30ca\u30ec\u30c3\u30b8\u306e\u53ce\u96c6\u3001\u65ad\u6368\u96e2\u3001\u305d\u3057\u3066AI\u304c\u4f7f\u3044\u3084\u3059\u3044\u5f62\u3078\u306e\u69cb\u9020\u5316\u3001\u3055\u3089\u306b\u306f\u3001\u30ca\u30ec\u30c3\u30b8\u304c\u9673\u8150\u5316\u3057\u306a\u3044\u305f\u3081\u306e\u904b\u7528\u30eb\u30fc\u30eb\u3092\u5b9a\u3081\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 <\/p>\n\n\n\n<p id=\"05-2026\"><br><\/p>\n\n\n\n<h2><strong>\u8cea\u7591\u5fdc\u7b54\uff1a\u73fe\u5834\u3067\u6d3b\u304b\u3059\u305f\u3081\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3068\u30ca\u30ec\u30c3\u30b8\u306e\u58c1<\/strong><\/h2>\n\n\n\n<p>\u30bb\u30df\u30ca\u30fc\u306e\u5f8c\u534a\u3067\u306f\u3001\u53c2\u52a0\u8005\u304b\u3089\u591a\u304f\u306e\u8cea\u554f\u304c\u5bc4\u305b\u3089\u308c\u307e\u3057\u305f\u3002\u629c\u7c8b\u3057\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002 <a id=\"post-25024-_heading=h.7m3t05n1hzz2\"><\/a><\/p>\n\n\n\n<h3>Q: \u696d\u7a2e\u306b\u3088\u308b\u8981\u7d04\u306e\u9055\u3044\uff08\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u30fb\u30b5\u30de\u30ea\u30fc\uff09\u306f\u81ea\u793e\u3067\u8abf\u6574\u53ef\u80fd\u3067\u3059\u304b\uff1f <\/h3>\n\n\n\n<p>\u57fa\u672c\u7684\u306b\u306f\u30d7\u30ed\u30f3\u30d7\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u306e\u4e2d\u3067\u5fc5\u8981\u306a\u5f62\u614b\u306b\u3059\u308b\u65b9\u6cd5\u3067\u3059\u3002\u73fe\u5728\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u306f\u304b\u306a\u308a\u8ce2\u3044\u305f\u3081\u3001\u76f8\u5f53\u306a\u30ec\u30d9\u30eb\u307e\u3067\u4f5c\u308a\u8fbc\u307f\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u696d\u52d9\u30d5\u30a3\u30c3\u30c6\u30a3\u30f3\u30b0\u304c\u53ef\u80fd\u3067\u3059\u3002\u521d\u671f\u6bb5\u968e\u306f\u30e2\u30d3\u30eb\u30b9\u304c\u4f5c\u6210\u3057\u307e\u3059\u304c\u3001\u5fc5\u8981\u3067\u3042\u308c\u3070\u6539\u4fee\u65b9\u6cd5\u3092\u30ec\u30af\u30c1\u30e3\u30fc\u3057\u73fe\u5834\u3067\u6d3b\u304b\u305b\u308b\u3088\u3046\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p> <a id=\"post-25024-_heading=h.i5szgpuwgbyw\"><\/a><\/p>\n\n\n\n<h3>Q: \u30ca\u30ec\u30c3\u30b8\u6574\u5099\u306e\u300c\u58c1\u300d\u3092\u3069\u3046\u4e57\u308a\u8d8a\u3048\u308b\u3079\u304d\u3067\u3057\u3087\u3046\u304b\uff1f <\/h3>\n\n\n\n<p>\u30ca\u30ec\u30c3\u30b8\u81ea\u4f53\u304c\u6c7a\u3081\u3089\u308c\u305f\u30eb\u30fc\u30eb\u306e\u4e2d\u3067\u4f5c\u3089\u308c\u3066\u304a\u3089\u305a\u3001\u7ba1\u7406\u3059\u308b\u90e8\u9580\u3082\u30d0\u30e9\u30d0\u30e9\u306b\u306a\u3063\u3066\u3044\u308b\u306e\u3067\u3001\u793e\u5185\u5168\u4f53\u3092\u7d71\u4e00\u3057\u305f\u52d5\u304d\u306e\u4e2d\u3067\u6574\u5099\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002 \u6700\u5f8c\u306f\u3001\u4eba\u9593\u304c\u624b\u3092\u5165\u308c\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u90e8\u5206\u3068\u4ed5\u5206\u3051\u305f\u4e0a\u3067\u3001\u4e00\u3064\u306e\u30ca\u30ec\u30c3\u30b8\u306b\u4ed5\u4e0a\u3052\u3066\u3044\u304f\u3053\u3068\u304c\u5fc5\u8981\u306b\u306a\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>2026\u5e74\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u300c\u554f\u984c\u89e3\u6c7a\u306e\u5834\u6240\u300d\u304b\u3089\u300c\u4fa1\u5024\u5275\u9020\u306e\u62e0\u70b9\u300d\u3078\u3068\u9032\u5316\u3092\u9042\u3052\u308b\u30bf\u30fc\u30cb\u30f3\u30b0\u30dd\u30a4\u30f3\u30c8\u3092\u8fce\u3048\u307e\u3059\u3002\u4eba\u624b\u4e0d\u8db3\u3068\u3044\u3046\u9006\u98a8\u3092\u3001\u751f\u6210AI\u306e\u6d3b\u7528\u306a\u3069DX\u63a8\u9032\u3001\u305d\u3057\u3066CX\u5411\u4e0a\u306e\u529b\u306b\u5909\u3048\u3066\u3044\u304f\u5fc5\u7136\u6027\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u300c\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fCX\u3092\u3002\u300d\u3092\u63b2\u3052\u308b\u30e2\u30d3\u30eb\u30b9\u306f\u3001\u305d\u306e\u4f34\u8d70\u8005\u3068\u3057\u3066\u3001\u3053\u308c\u304b\u3089\u3082\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff09\u306eCX\u5411\u4e0a\u3092\u901a\u3058\u3066\u4f01\u696d\u306e\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u3001\u53ce\u76ca\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u7dcf\u5408\u7684\u306a\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002 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MooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u306f\u751f\u6210AI\u3084\u72ec\u81ea\u306eAI\u6280\u8853\u3092\u53d6\u308a\u5165\u308c\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u696d\u52d9\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u5fdc\u5bfe\u696d\u52d9\u5168\u4f53\u306e\u77ed\u7e2e\u5316\u3068VOC\u306e\u6d3b\u7528\u3092\u4fc3\u9032\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u9023\u643a\u3057\u306a\u304c\u3089\u3001\u5fdc\u5bfe\u4e2d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u56de\u7b54\u696d\u52d9\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u6a5f\u80fd\u3001\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u306a\u3069\u3092\u7d39\u4ecb\u8cc7\u6599\u306b\u3066\u63b2\u8f09\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u4e0b\u8a18\u3088\u308a\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002 wp-block-embed-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/mobilus.co.jp\/lab\/report\/mooa\/\">https:\/\/mobilus.co.jp\/lab\/report\/mooa\/<\/a>\n<\/div><\/figure>\n\n\n\n<h2>AI\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u300cMOBI VOICE\u300d\u7d39\u4ecb<\/h2>\n\n\n\n<p>\u300cMOBI VOICE\uff08\u30e2\u30d3\u30dc\u30a4\u30b9\u00ae\uff09\u300d\u306f\u96fb\u8a71\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092AI\u3067\u81ea\u52d5\u5316\u3059\u308b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u97f3\u58f0\u8a8d\u8b58\u3068\u751f\u6210AI\u3067\u610f\u56f3\u89e3\u91c8\u30fb\u5206\u985e\u3057\u3001\u81ea\u52d5\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u300cMooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u300d\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u5bfe\u5fdc\u5185\u5bb9\u3092\u8981\u7d04\u3057\u3001\u305d\u306e\u307e\u307eCRM\u306a\u3069\u306b\u8981\u7d04\u30c7\u30fc\u30bf\u3092\u6d41\u3059\u3053\u3068\u3067ACW\u306e\u524a\u6e1b\u3082\u53ef\u80fd\u3067\u3059\u3002\u6a5f\u80fd\u3001\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u306a\u3069\u3092\u7d39\u4ecb\u8cc7\u6599\u306b\u3066\u63b2\u8f09\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u4e0b\u8a18\u3088\u308a\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002 wp-block-embed-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/mobilus.co.jp\/lab\/report\/mobivoice\/#form\">https:\/\/mobilus.co.jp\/lab\/report\/mobivoice\/#form<\/a>\n<\/div><\/figure>\n\n\n\n<h2>\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308bCX\u6226\u7565\u652f\u63f4\u3000CX Consulting<\/h2>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u4f5c\u6210\u3084\u5b9a\u91cf\u7684\u8abf\u67fb\u3092\u901a\u3058\u305fCX\u6226\u7565\u7acb\u6848\u30fb\u7b56\u5b9a\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u89e3\u6c7a\u3059\u308b\u304a\u60a9\u307f\u3084\u3001CX\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u306e\u6d41\u308c\u7b49\u306e\u8a73\u7d30\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed 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