{"id":26383,"date":"2026-04-30T07:00:00","date_gmt":"2026-04-29T22:00:00","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=26383"},"modified":"2026-04-29T22:19:26","modified_gmt":"2026-04-29T13:19:26","slug":"callcenter-cx","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/cx\/callcenter-cx\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306b\u304a\u3051\u308bCX\u306e\u91cd\u8981\u6027\u3068\u306f\uff1f\u8ab2\u984c\u30fbKPI\u30fb\u6539\u5584\u7b56\u307e\u3067"},"content":{"rendered":"\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306f\u3001\u4eca\u3084\u5358\u306a\u308b\u300c\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u300d\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u3092\u5de6\u53f3\u3059\u308b\u300c\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u6700\u524d\u7dda\u300d\u3078\u3068\u5909\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6a5f\u80fd\u30fb\u4fa1\u683c\u3067\u5dee\u5225\u5316\u304c\u96e3\u3057\u304f\u306a\u3063\u3066\u3044\u308b\u73fe\u4ee3\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u304c\u56f0\u3063\u305f\u3068\u304d\u306e\u5bfe\u5fdc\u54c1\u8cea\u306f\u3001\u305d\u306e\u5f8c\u306e\u7d99\u7d9a\u5229\u7528\u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6c7a\u5b9a\u3065\u3051\u308b\u91cd\u8981\u306a\u8981\u56e0\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bCX\u306e\u5b9a\u7fa9\u3084\u91cd\u8981\u8996\u3055\u308c\u308b\u80cc\u666f\u304b\u3089\u3001CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3068\u306e\u9055\u3044\u3001\u5177\u4f53\u7684\u306a\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3001CX\u304c\u4f4e\u3044\u73fe\u5834\u3067\u8d77\u3053\u308a\u3084\u3059\u3044\u8ab2\u984c\u3001\u305d\u3057\u3066CX\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u307e\u3067\u7db2\u7f85\u7684\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002\u9867\u5ba2\u306b\u9078\u3070\u308c\u7d9a\u3051\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u30d2\u30f3\u30c8\u3068\u3057\u3066\u3001\u305c\u3072\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\uff1c\u76ee\u6b21\uff1e<\/p>\n\n\n\n<ul>\n<li><a 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id=\"01-cccx\"><br><\/p>\n\n\n\n<h2><a id=\"post-26383-_glzyu3vxrlct\"><\/a>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bCX\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bCX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u306e\u5b9a\u7fa9\u304b\u3089\u3001CS\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3068\u306e\u9055\u3044\u3084EX\uff08\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\uff09\u3068\u306e\u95a2\u4fc2\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8a2d\u8a08\u3084\u904b\u55b6\u304c\u4f01\u696d\u5168\u4f53\u306eCX\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u80cc\u666f\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-26383-_rx05q5bzt78g\"><\/a>CX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u306e\u5b9a\u7fa9<\/h3>\n\n\n\n<p>CX\u3068\u306fCustomer 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class='post-title'>CX\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u3092\u4f01\u696d\u304c\u8ffd\u6c42\u3059\u308b\u672a\u6765\u306f\u3059\u3050\u305d\u3053\u306b\u3002CX\u652f\u63f4\u306e\u5148\u99c6\u8005\u3001\u30e9\u30fc\u30cb\u30f3\u30b0\u30a4\u30c3\u30c8\u30fb\u7551\u4e2d\u4f38\u4ecb\u6c0f\u306e\u89e3\u8aac\u3068\u3001\u30e2\u30d3\u30eb\u30b9\u3068\u306e\u30c8\u30c3\u30d7\u5bfe\u8ac7\u304b\u3089\u5b66\u3076\u3010\u5f8c\u7de8\u3011<\/div><\/a><\/div>\n\n\n\n<p id=\"02-cccx\"><br><\/p>\n\n\n\n<h2><a id=\"post-26383-_csb1uodj3pc3\"><\/a>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067CX\u304c\u91cd\u8981\u8996\u3055\u308c\u308b\u7406\u7531\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067CX\u304c\u91cd\u8981\u8996\u3055\u308c\u308b\u4e3b\u306a\u7406\u7531\u306f\u3001\u4ee5\u4e0b\u306e\u56db\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30fb\u5546\u54c1\u3084\u4fa1\u683c\u3060\u3051\u3067\u306f\u5dee\u5225\u5316\u3057\u306b\u304f\u304f\u306a\u3063\u3066\u3044\u308b\u305f\u3081 <br>\u30fb\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u304c\u4f01\u696d\u5168\u4f53\u306e\u5370\u8c61\u3092\u5de6\u53f3\u3059\u308b\u305f\u3081<br>\u30fb\u89e3\u7d04\u9632\u6b62\u30fbLTV\u5411\u4e0a\u306b\u76f4\u7d50\u3057\u3084\u3059\u3044\u305f\u3081<br>\u30fb\u53e3\u30b3\u30df\u3084\u8a55\u5224\u306b\u5f71\u97ff\u3057\u3084\u3059\u3044\u305f\u3081<\/p>\n\n\n\n<p>\u6b21\u306b\u305d\u308c\u305e\u308c\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-26383-_5mqdy5kxx0df\"><\/a>\u5546\u54c1\u3084\u4fa1\u683c\u3060\u3051\u3067\u306f\u5dee\u5225\u5316\u3057\u306b\u304f\u304f\u306a\u3063\u3066\u3044\u308b\u305f\u3081<\/h3>\n\n\n\n<p>\u591a\u304f\u306e\u5e02\u5834\u3067\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u305d\u306e\u3082\u306e\u306e\u6a5f\u80fd\u5dee\u304c\u7e2e\u307e\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u4fa1\u683c\u3082\u6bd4\u8f03\u3057\u3084\u3059\u304f\u306a\u3063\u3066\u304a\u308a\u3001\u9867\u5ba2\u306f\u8907\u6570\u793e\u3092\u6a2a\u4e26\u3073\u3067\u691c\u8a0e\u3057\u3084\u3059\u3044\u74b0\u5883\u306b\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u5358\u7d14\u306b\u300c\u826f\u3044\u5546\u54c1\u3060\u304b\u3089\u9078\u3070\u308c\u308b\u300d\u3068\u3044\u3046\u6642\u4ee3\u3067\u306f\u306a\u304f\u306a\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u4e2d\u3067\u5dee\u5225\u5316\u8981\u56e0\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u306e\u304c\u3001\u5229\u7528\u4e2d\u306e\u4f53\u9a13\u3067\u3059\u3002\u300c\u8cfc\u5165\u524d\u5f8c\u3092\u901a\u3058\u3066\u30b9\u30c8\u30ec\u30b9\u304c\u5c11\u306a\u3044\u304b\u300d\u300c\u56f0\u3063\u305f\u3068\u304d\u306b\u3059\u3050\u76f8\u8ac7\u3067\u304d\u308b\u304b\u300d\u300c\u5bfe\u5fdc\u306b\u5b89\u5fc3\u611f\u304c\u3042\u308b\u304b\u300d\u3068\u3044\u3063\u305f\u8981\u7d20\u306f\u3001\u7af6\u5408\u3068\u306e\u9055\u3044\u3068\u3057\u3066\u8a8d\u8b58\u3055\u308c\u3084\u3059\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u304c\u300c\u3053\u306e\u4f1a\u793e\u3092\u4eca\u5f8c\u3082\u4f7f\u3044\u305f\u3044\u304b\u3069\u3046\u304b\u300d\u3092\u5224\u65ad\u3059\u308b\u6c7a\u5b9a\u7684\u306a\u5834\u9762\u306b\u306a\u308a\u3084\u3059\u3044\u63a5\u70b9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3064\u307e\u308a\u3001\u5546\u54c1\u3084\u4fa1\u683c\u3067\u5927\u304d\u306a\u5dee\u3092\u3064\u304f\u308a\u306b\u304f\u3044\u304b\u3089\u3053\u305d\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u542b\u3080CX\u5168\u4f53\u306e\u8a2d\u8a08\u304c\u7af6\u4e89\u529b\u306b\u76f4\u7d50\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n<div 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id=\"post-26383-_jqjsvibm6075\"><\/a>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u304c\u4f01\u696d\u5168\u4f53\u306e\u5370\u8c61\u3092\u5de6\u53f3\u3059\u308b\u305f\u3081<\/h3>\n\n\n\n<p>\u9867\u5ba2\u306b\u3068\u3063\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u62c5\u5f53\u8005\u306f\u305d\u306e\u4f01\u696d\u305d\u306e\u3082\u306e\u3067\u3059\u3002\u7d44\u7e54\u306e\u88cf\u5074\u3084\u90e8\u9580\u69cb\u6210\u3092\u610f\u8b58\u3059\u308b\u3053\u3068\u306f\u307b\u3068\u3093\u3069\u306a\u304f\u3001\u7a93\u53e3\u5bfe\u5fdc\u306e\u5370\u8c61\u304c\u4f01\u696d\u5168\u4f53\u306e\u8a55\u4fa1\u3078\u76f4\u7d50\u3057\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u5bfe\u5fdc\u304c\u4e0d\u89aa\u5207\u3060\u3063\u305f\u308a\u3001\u8aac\u660e\u304c\u66d6\u6627\u3060\u3063\u305f\u308a\u3059\u308b\u3068\u3001\u300c\u3053\u306e\u4f1a\u793e\u306f\u4fe1\u7528\u3067\u304d\u306a\u3044\u300d\u3068\u611f\u3058\u3089\u308c\u304b\u306d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u9006\u306b\u3001\u56f0\u3063\u3066\u3044\u308b\u72b6\u6cc1\u3092\u304d\u3061\u3093\u3068\u7406\u89e3\u3057\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u6848\u5185\u3057\u3066\u304f\u308c\u308b\u5bfe\u5fdc\u306f\u3001\u305d\u308c\u3060\u3051\u3067\u4f01\u696d\u3078\u306e\u4fe1\u983c\u3092\u9ad8\u3081\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u305d\u306e\u3082\u306e\u3088\u308a\u3082\u3001\u300c\u3069\u3046\u5bfe\u5fdc\u3055\u308c\u305f\u304b\u300d\u304c\u5f37\u304f\u8a18\u61b6\u306b\u6b8b\u308b\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u306a\u3044\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u3001\u5951\u7d04\u30fb\u89e3\u7d04\u30fb\u8acb\u6c42\u30fb\u969c\u5bb3\u5bfe\u5fdc\u306a\u3069\u3001\u91cd\u8981\u306a\u5834\u9762\u3067\u306e\u3084\u308a\u53d6\u308a\u306f\u5370\u8c61\u3092\u5de6\u53f3\u3057\u3084\u3059\u3044\u9818\u57df\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u63a5\u70b9\u3067\u9867\u5ba2\u4f53\u9a13\u3092\u640d\u306a\u3046\u3068\u3001\u5e83\u544a\u3084\u30d6\u30e9\u30f3\u30c9\u65bd\u7b56\u3067\u7a4d\u307f\u4e0a\u3052\u305f\u8a55\u4fa1\u3092\u4e00\u6c17\u306b\u5931\u3046\u6050\u308c\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5358\u306a\u308b\u904b\u7528\u90e8\u9580\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u30d5\u30ed\u30f3\u30c8\u3068\u8003\u3048\u308b\u3079\u304d\u3067\u3059\u3002<\/p>\n\n\n<div 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id=\"post-26383-_xlymdhxyurls\"><\/a>\u89e3\u7d04\u9632\u6b62\u30fbLTV\u5411\u4e0a\u306b\u76f4\u7d50\u3057\u3084\u3059\u3044\u305f\u3081<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCX\u306f\u3001\u58f2\u4e0a\u3078\u306e\u5f71\u97ff\u304c\u898b\u3048\u306b\u304f\u3044\u3068\u601d\u308f\u308c\u304c\u3061\u3067\u3059\u304c\u3001\u5b9f\u969b\u306b\u306f\u89e3\u7d04\u9632\u6b62\u3084LTV\uff08Life Time Value\uff1a\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\u5411\u4e0a\u3068\u5f37\u304f\u7d50\u3073\u3064\u3044\u3066\u3044\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u9867\u5ba2\u304c\u89e3\u7d04\u3084\u96e2\u53cd\u3092\u8003\u3048\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u306e\u591a\u304f\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u3068\u306e\u63a5\u89e6\u304c\u767a\u751f\u3059\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u4e0d\u6e80\u3092\u611f\u3058\u305f\u9867\u5ba2\u304c\u30b5\u30dd\u30fc\u30c8\u3078\u554f\u3044\u5408\u308f\u305b\u305f\u969b\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u304c\u306a\u3055\u308c\u308c\u3070\u4e0d\u6e80\u304c\u89e3\u6d88\u3057\u3001\u7d99\u7d9a\u5229\u7528\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001\u5bfe\u5fdc\u304c\u9045\u3044\u3001\u8aac\u660e\u4e0d\u8db3\u3001\u4f55\u5ea6\u3082\u540c\u3058\u8a71\u3092\u3055\u305b\u3089\u308c\u308b\u3001\u3068\u3044\u3063\u305f\u4f53\u9a13\u304c\u3042\u308b\u3068\u3001\u300c\u3082\u3046\u3053\u306e\u4f1a\u793e\u306f\u4f7f\u3044\u305f\u304f\u306a\u3044\u300d\u3068\u3044\u3046\u5224\u65ad\u3092\u5f8c\u62bc\u3057\u3057\u3066\u3057\u307e\u3046\u3067\u3057\u3087\u3046\u3002\u307e\u305f\u3001\u9867\u5ba2\u304c\u5b89\u5fc3\u3057\u3066\u5229\u7528\u3092\u7d9a\u3051\u3089\u308c\u308b\u72b6\u614b\u3092\u3064\u304f\u308c\u308c\u3070\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u4f59\u5730\u3082\u5e83\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3064\u307e\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCX\u6539\u5584\u306f\u3001\u5358\u306a\u308b\u6e80\u8db3\u5ea6\u5411\u4e0a\u3067\u306f\u306a\u304f\u3001\u89e3\u7d04\u7387\u4f4e\u4e0b\u3084\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u306e\u6700\u5927\u5316\u3068\u3044\u3046\u7d4c\u55b6\u7684\u306a\u6210\u679c\u306b\u3082\u3064\u306a\u304c\u308b\u65bd\u7b56\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-26383-_ih9ndl8so9x8\"><\/a>\u53e3\u30b3\u30df\u3084\u8a55\u5224\u306b\u5f71\u97ff\u3057\u3084\u3059\u3044\u305f\u3081<\/h3>\n\n\n\n<p>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u826f\u3057\u60aa\u3057\u306f\u3001\u53e3\u30b3\u30df\u3084\u30ec\u30d3\u30e5\u30fc\u3001SNS\u6295\u7a3f\u306b\u3082\u53cd\u6620\u3055\u308c\u3084\u3059\u3044\u8981\u7d20\u3067\u3059\u3002\u7279\u306b\u4e0d\u6e80\u306e\u3042\u308b\u4f53\u9a13\u306f\u767a\u4fe1\u3055\u308c\u3084\u3059\u304f\u3001\u300c\u96fb\u8a71\u304c\u5168\u7136\u3064\u306a\u304c\u3089\u306a\u3044\u300d\u300c\u6bce\u56de\u8a00\u3046\u3053\u3068\u304c\u9055\u3046\u300d\u300c\u30b5\u30dd\u30fc\u30c8\u304c\u4e0d\u89aa\u5207\u300d\u3068\u3044\u3063\u305f\u58f0\u306f\u3001\u3053\u308c\u304b\u3089\u5229\u7528\u3092\u691c\u8a0e\u3059\u308b\u898b\u8fbc\u307f\u9867\u5ba2\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8fd1\u5e74\u306f\u3001\u5546\u54c1\u30b9\u30da\u30c3\u30af\u3060\u3051\u3067\u306a\u304f\u3001\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3084\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306b\u95a2\u3059\u308b\u53e3\u30b3\u30df\u3092\u4e8b\u524d\u306b\u78ba\u8a8d\u3059\u308b\u4eba\u3082\u5897\u3048\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCX\u306f\u65e2\u5b58\u9867\u5ba2\u306e\u7dad\u6301\u3060\u3051\u3067\u306a\u304f\u3001\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306b\u3082\u95a2\u4fc2\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u53cd\u5bfe\u306b\u3001\u554f\u3044\u5408\u308f\u305b\u6642\u306e\u5bfe\u5fdc\u304c\u4e01\u5be7\u3067\u3001\u554f\u984c\u89e3\u6c7a\u307e\u3067\u304c\u30b9\u30e0\u30fc\u30ba\u3067\u3042\u308c\u3070\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u72b6\u6cc1\u3067\u3082\u4f01\u696d\u3078\u306e\u8a55\u4fa1\u304c\u4e0a\u304c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u30c8\u30e9\u30d6\u30eb\u6642\u306e\u5bfe\u5fdc\u304c\u826f\u304b\u3063\u305f\u3053\u3068\u3067\u30d5\u30a1\u30f3\u5316\u3059\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308b\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u8a55\u5224\u5f62\u6210\u306e\u89b3\u70b9\u304b\u3089\u898b\u3066\u3082\u8efd\u8996\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"670\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/04\/Lab_img_01-23.jpg\" alt=\"\" class=\"wp-image-26397\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/04\/Lab_img_01-23.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/04\/Lab_img_01-23-800x479.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/04\/Lab_img_01-23-768x460.jpg 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<p id=\"03-cccx\"><br><\/p>\n\n\n\n<h2><a id=\"post-26383-_famq8no97ua\"><\/a>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCX\u3092\u69cb\u6210\u3059\u308b\u4e3b\u306a\u8981\u7d20\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCX\u306f\u300c\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u300d\u300c\u554f\u984c\u89e3\u6c7a\u306e\u3057\u3084\u3059\u3055\u300d\u300c\u5fdc\u5bfe\u54c1\u8cea\u300d\u300c\u81ea\u5df1\u89e3\u6c7a\u306e\u3057\u3084\u3059\u3055\u300d\u300c\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3060\u4e00\u8cab\u6027\u300d\u306b\u3088\u3063\u3066\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCX\u3092\u69cb\u6210\u3059\u308b\u4e3b\u306a\u8981\u7d20\u306b\u3064\u3044\u3066\u3001\u305d\u308c\u305e\u308c\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-26383-_hj4bc3ys8nc2\"><\/a>\u3064\u306a\u304c\u308a\u3084\u3059\u3055<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u4f53\u9a13\u306e\u5165\u53e3\u3068\u306a\u308b\u306e\u304c\u3001\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u3067\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u3044\u306e\u306b\u9577\u6642\u9593\u5f85\u305f\u3055\u308c\u308b\u3001\u4f55\u5ea6\u304b\u3051\u3066\u3082\u8a71\u3057\u4e2d\u3067\u5165\u308c\u306a\u3044\u3001\u3068\u3044\u3063\u305f\u72b6\u6cc1\u306f\u3001\u305d\u308c\u3060\u3051\u3067\u5927\u304d\u306a\u30b9\u30c8\u30ec\u30b9\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u306f\u554f\u984c\u3092\u65e9\u304f\u89e3\u6c7a\u3057\u305f\u3044\u304b\u3089\u9023\u7d61\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u5165\u53e3\u3067\u3064\u307e\u305a\u304f\u3068\u4e0d\u6e80\u304c\u5f37\u307e\u308a\u3084\u3059\u3044\u3067\u3059\u3002\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u3092\u6e2c\u308b\u4e0a\u3067\u306f\u3001\u5f85\u3061\u6642\u9593\u3084\u5fdc\u7b54\u7387\u203b1\u3001\u653e\u68c4\u547c\u7387\u203b2\u306a\u3069\u304c\u4ee3\u8868\u7684\u306a\u6307\u6a19\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u653e\u68c4\u547c\u7387\u304c\u9ad8\u3044\u5834\u5408\u306f\u3001\u300c\u9867\u5ba2\u304c\u89e3\u6c7a\u3092\u8ae6\u3081\u3066\u96e2\u8131\u3057\u3066\u3044\u308b\u300d\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001CX\u4e0a\u306e\u91cd\u5927\u306a\u8ab2\u984c\u3068\u8a00\u3048\u307e\u3059\u3002\u898b\u304b\u3051\u4e0a\u306f\u5165\u96fb\u6570\u304c\u6e1b\u3063\u3066\u3044\u3066\u3082\u3001\u5b9f\u969b\u306b\u306f\u4e0d\u6e80\u306e\u84c4\u7a4d\u3084\u89e3\u7d04\u30ea\u30b9\u30af\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u3042\u308b\u305f\u3081\u3067\u3059\u3002\u9867\u5ba2\u4f53\u9a13\u306e\u89b3\u70b9\u3067\u306f\u3001\u305f\u3060\u96fb\u8a71\u3092\u53d7\u3051\u3089\u308c\u3066\u3044\u308b\u304b\u3067\u306f\u306a\u304f\u3001\u300c\u9867\u5ba2\u304c\u30b9\u30c8\u30ec\u30b9\u306a\u304f\u554f\u3044\u5408\u308f\u305b\u3092\u958b\u59cb\u3067\u304d\u3066\u3044\u308b\u304b\u300d\u3092\u898b\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"has-small-font-size\">\u203b1 \u5fdc\u7b54\u7387\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u5165\u96fb\u6570\uff08\u7740\u4fe1\u6570\uff09\u306b\u5bfe\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fdc\u7b54\u3067\u304d\u305f\u30b3\u30fc\u30eb\u6570\u306e\u5272\u5408\u3002<\/p>\n\n\n\n<p class=\"has-small-font-size\">\u203b2 \u653e\u68c4\u547c\u7387\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u63a5\u7d9a\u3055\u308c\u308b\u524d\u306b\u9867\u5ba2\u304c\u5207\u65ad\u3057\u305f\u30b3\u30fc\u30eb\u3084\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u30b3\u30fc\u30eb\u306e\u96c6\u4e2d\u306b\u3088\u308a\u81ea\u52d5\u7684\u306b\u5207\u65ad\u3057\u305f\u300c\u653e\u68c4\u547c\u300d\u306e\u5272\u5408\u3002<\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/voicebot\/pbx-voicebot1\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"533\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/12\/PBX_MBV_image0-800x533.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/12\/PBX_MBV_image0-800x533.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/12\/PBX_MBV_image0-768x512.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/12\/PBX_MBV_image0-1600x1066.jpg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/12\/PBX_MBV_image0.jpg 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u3068\u306f\uff1f\u76ee\u5b89\u30fb\u8a08\u7b97\u65b9\u6cd5\u304b\u3089\u4f4e\u4e0b\u539f\u56e0\u3068\u5bfe\u7b56\u307e\u3067<\/div><\/a><\/div>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/chat-support\/abandoned-call\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/lab_0827_01-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/lab_0827_01-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/lab_0827_01-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/lab_0827_01.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/lab_0827_01-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/08\/lab_0827_01-544x262.jpg 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u653e\u68c4\u547c\u3068\u306f\uff1f\u8a08\u7b97\u65b9\u6cd5\u30fb\u76ee\u5b89\u304b\u3089\u767a\u751f\u539f\u56e0\u3068\u6539\u5584\u65b9\u6cd55\u9078<\/div><\/a><\/div>\n\n\n\n<h3><a id=\"post-26383-_oomuibcn6nw6\"><\/a>\u554f\u984c\u89e3\u6c7a\u306e\u3057\u3084\u3059\u3055<\/h3>\n\n\n\n<p>\u3064\u306a\u304c\u3063\u305f\u5f8c\u306b\u91cd\u8981\u306b\u306a\u308b\u306e\u304c\u3001\u554f\u984c\u89e3\u6c7a\u306e\u3057\u3084\u3059\u3055\u3067\u3059\u3002\u9867\u5ba2\u306b\u3068\u3063\u3066\u7406\u60f3\u306a\u306e\u306f\u3001\u4e00\u5ea6\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u3001\u300c\u3067\u304d\u308b\u3060\u3051\u65e9\u304f\u300d\u300c\u7d0d\u5f97\u611f\u3092\u6301\u3063\u3066\u554f\u984c\u304c\u89e3\u6c7a\u3059\u308b\u300d\u3053\u3068\u3067\u3059\u3002\u53cd\u5bfe\u306b\u3001\u62c5\u5f53\u90e8\u7f72\u3092\u305f\u3089\u3044\u56de\u3057\u306b\u3055\u308c\u305f\u308a\u3001\u6298\u308a\u8fd4\u3057\u304c\u4f55\u5ea6\u3082\u767a\u751f\u3057\u305f\u308a\u3059\u308b\u3068\u3001\u89e3\u6c7a\u307e\u3067\u306e\u8ca0\u62c5\u304c\u5927\u304d\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u89b3\u70b9\u3067\u91cd\u8981\u306a\u306e\u304cFCR\u3001\u3064\u307e\u308a\u4e00\u6b21\u89e3\u6c7a\u7387\u3067\u3059\u3002\u4e00\u6b21\u89e3\u6c7a\u7387\u304c\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u304c\u8ffd\u52a0\u306e\u9023\u7d61\u3084\u518d\u8aac\u660e\u3092\u3057\u306a\u304f\u3066\u6e08\u3080\u305f\u3081\u3001\u4f53\u9a13\u4fa1\u5024\u304c\u9ad8\u307e\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u3082\u3061\u308d\u3093\u3001\u7121\u7406\u306b\u305d\u306e\u5834\u3067\u5b8c\u7d50\u3055\u305b\u308b\u3053\u3068\u3088\u308a\u3082\u3001\u6b63\u78ba\u304b\u3064\u7d0d\u5f97\u611f\u306e\u3042\u308b\u56de\u7b54\u3092\u3059\u308b\u3053\u3068\u304c\u524d\u63d0\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u305f\u3089\u3044\u56de\u3057\u3092\u9632\u3050\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6a29\u9650\u8a2d\u8a08\u3001\u4e00\u6b21\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u96fb\u8a71\u3092SV\u3084\u8cac\u4efb\u8005\u306b\u4ea4\u4ee3\u3057\u3066\u5bfe\u5fdc\u3059\u308b\u969b\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30eb\u30fc\u30eb\u3001\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u306a\u3069\u3001\u696d\u52d9\u8a2d\u8a08\u5168\u4f53\u306e\u898b\u76f4\u3057\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u306f\u793e\u5185\u4e8b\u60c5\u3092\u77e5\u3089\u306a\u3044\u304b\u3089\u3053\u305d\u3001\u4f01\u696d\u5074\u306e\u90fd\u5408\u3067\u5bfe\u5fdc\u304c\u5206\u65ad\u3055\u308c\u306a\u3044\u72b6\u614b\u3092\u3064\u304f\u308b\u3053\u3068\u304c\u3001CX\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n<div 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id=\"post-26383-_iwfb19avwrwz\"><\/a>\u5fdc\u5bfe\u54c1\u8cea<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u540c\u3058\u5185\u5bb9\u3092\u6848\u5185\u3057\u3066\u3044\u3066\u3082\u3001\u4f1d\u3048\u65b9\u3084\u63a5\u3057\u65b9\u306b\u3088\u3063\u3066\u9867\u5ba2\u4f53\u9a13\u306f\u5927\u304d\u304f\u5909\u308f\u308a\u307e\u3059\u3002\u4e8b\u52d9\u7684\u3067\u51b7\u305f\u3044\u5370\u8c61\u3092\u4e0e\u3048\u308b\u5bfe\u5fdc\u306f\u4e0d\u6e80\u3092\u751f\u307f\u3084\u3059\u304f\u3001\u9006\u306b\u9867\u5ba2\u306e\u72b6\u6cc1\u3092\u7406\u89e3\u3057\u306a\u304c\u3089\u4e01\u5be7\u306b\u6848\u5185\u3059\u308b\u5bfe\u5fdc\u306f\u5b89\u5fc3\u611f\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5fdc\u5bfe\u54c1\u8cea\u306b\u306f\u3001\u656c\u8a9e\u3084\u30de\u30ca\u30fc\u3060\u3051\u3067\u306a\u304f\u3001\u5171\u611f\u306e\u793a\u3057\u65b9\u3001\u8aac\u660e\u306e\u308f\u304b\u308a\u3084\u3059\u3055\u3001\u9867\u5ba2\u306b\u5408\u308f\u305b\u305f\u8a00\u3044\u63db\u3048\u3001\u7d50\u8ad6\u307e\u3067\u306e\u5c0e\u304d\u65b9\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u7279\u306b\u4e0d\u5b89\u3084\u6012\u308a\u3092\u62b1\u3048\u3066\u3044\u308b\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u306f\u3001\u5358\u306b\u6b63\u3057\u3044\u56de\u7b54\u3092\u8fd4\u3059\u3060\u3051\u3067\u306a\u304f\u3001\u300c\u3053\u306e\u4f1a\u793e\u306f\u304d\u3061\u3093\u3068\u5411\u304d\u5408\u3063\u3066\u304f\u308c\u3066\u3044\u308b\u300d\u3068\u611f\u3058\u3066\u3082\u3089\u3048\u308b\u5fdc\u5bfe\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>CX\u306e\u89b3\u70b9\u3067\u306f\u3001\u554f\u984c\u304c\u89e3\u6c7a\u3057\u305f\u304b\u3069\u3046\u304b\u3060\u3051\u3067\u306a\u304f\u3001\u305d\u306e\u904e\u7a0b\u3067\u9867\u5ba2\u304c\u5b89\u5fc3\u3067\u304d\u305f\u304b\u3001\u5c0a\u91cd\u3055\u308c\u305f\u3068\u611f\u3058\u305f\u304b\u3082\u5927\u5207\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n<div 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id=\"post-26383-_4fvkf9qic0g8\"><\/a>\u81ea\u5df1\u89e3\u6c7a\u306e\u3057\u3084\u3059\u3055<\/h3>\n\n\n\n<p>\u3059\u3079\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u6709\u4eba\u5bfe\u5fdc\u3067\u53d7\u3051\u308b\u3053\u3068\u304c\u3001\u5fc5\u305a\u3057\u3082\u6700\u826f\u306eCX\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u306b\u3088\u3063\u3066\u306f\u3001\u96fb\u8a71\u3092\u304b\u3051\u305a\u306b\u81ea\u5206\u3067\u7d20\u65e9\u304f\u89e3\u6c7a\u3057\u305f\u3044\u3068\u8003\u3048\u308b\u30b1\u30fc\u30b9\u3082\u591a\u304f\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001FAQ\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306a\u3069\u3092\u6d3b\u7528\u3057\u3001\u81ea\u5df1\u89e3\u6c7a\u3057\u3084\u3059\u3044\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u81ea\u5df1\u89e3\u6c7a\u5c0e\u7dda\u304c\u6a5f\u80fd\u3057\u3066\u3044\u308c\u3070\u3001\u9867\u5ba2\u306f\u5f85\u3061\u6642\u9593\u306a\u304f\u5fc5\u8981\u306a\u60c5\u5831\u306b\u305f\u3069\u308a\u7740\u3051\u3001\u4f01\u696d\u5074\u3082\u5165\u96fb\u6570\u3092\u6291\u3048\u3089\u308c\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u300c\u60c5\u5831\u304c\u63a2\u3057\u306b\u304f\u3044\u300d\u300c\u8cea\u554f\u3078\u306e\u56de\u7b54\u7cbe\u5ea6\u304c\u4f4e\u3044\u300d\u300c\u7d50\u5c40\u6709\u4eba\u7a93\u53e3\u3067\u306e\u5bfe\u5fdc\u304c\u5fc5\u8981\u306b\u306a\u308b\u304c\u3064\u306a\u304c\u308a\u306b\u304f\u3044\u300d\u3068\u3044\u3063\u305f\u8a2d\u8a08\u3067\u306f\u3001\u304b\u3048\u3063\u3066\u4e0d\u6e80\u3092\u5f37\u3081\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u81ea\u5df1\u89e3\u6c7a\u30c1\u30e3\u30cd\u30eb\u306f\u5358\u306b\u8a2d\u7f6e\u3059\u308b\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3067\u3059\u3002\u9867\u5ba2\u304c\u4f55\u306b\u56f0\u308a\u3001\u3069\u306e\u8868\u73fe\u3067\u60c5\u5831\u3092\u63a2\u3059\u306e\u304b\u3092\u8e0f\u307e\u3048\u3066\u8a2d\u8a08\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u6709\u4eba\u5bfe\u5fdc\u3078\u30b9\u30e0\u30fc\u30ba\u306b\u63a5\u7d9a\u3067\u304d\u308b\u3053\u3068\u304c\u3001\u826f\u3044CX\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n<div 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sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u300c\u81ea\u5df1\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u300d\u300c\u96fb\u8a71\u5fdc\u5bfe\u306e\u547c\u91cf\u524a\u6e1b\u300d\u300c\u65b0\u3057\u3044\u30c1\u30e3\u30cd\u30eb\u306e\u5c0e\u5165\u300d\u3092\u8003\u3048\u305f\u3068\u304d\u3001\u30c4\u30fc\u30eb\u9078\u3073\u3067\u5931\u6557\u3057\u306a\u3044\u65b9\u6cd5\u3068\u306f<\/div><\/a><\/div>\n\n\n\n<h3><a id=\"post-26383-_d69uk7kxjvtj\"><\/a>\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3060\u4e00\u8cab\u6027<\/h3>\n\n\n\n<p>\u73fe\u5728\u306e\u9867\u5ba2\u5bfe\u5fdc\u306f\u3001\u96fb\u8a71\u3060\u3051\u3067\u5b8c\u7d50\u3059\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002Web\u30b5\u30a4\u30c8\u3067FAQ\u3092\u898b\u305f\u5f8c\u306b\u30c1\u30e3\u30c3\u30c8\u3067\u8cea\u554f\u3057\u3001\u89e3\u6c7a\u3057\u306a\u3051\u308c\u3070\u96fb\u8a71\u3092\u304b\u3051\u308b\u3001\u3068\u3044\u3063\u305f\u3088\u3046\u306b\u3001\u9867\u5ba2\u306f\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3092\u884c\u304d\u6765\u3057\u306a\u304c\u3089\u554f\u984c\u89e3\u6c7a\u3092\u56f3\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306b\u6848\u5185\u5185\u5bb9\u3084\u5bfe\u5fdc\u54c1\u8cea\u304c\u3070\u3089\u3064\u304f\u3068\u3001\u9867\u5ba2\u4f53\u9a13\u306f\u5927\u304d\u304f\u640d\u306a\u308f\u308c\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u300c\u30c1\u30e3\u30c3\u30c8\u3067\u306f\u53ef\u80fd\u3068\u6848\u5185\u3055\u308c\u305f\u306e\u306b\u96fb\u8a71\u3067\u306f\u4e0d\u53ef\u3068\u8a00\u308f\u308c\u308b\u300d\u300c\u30e1\u30fc\u30eb\u3067\u4f1d\u3048\u305f\u5185\u5bb9\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5171\u6709\u3055\u308c\u3066\u3044\u306a\u3044\u300d\u3068\u3044\u3063\u305f\u72b6\u614b\u3067\u306f\u3001\u9867\u5ba2\u306f\u4f01\u696d\u5185\u306e\u5206\u65ad\u3092\u305d\u306e\u307e\u307e\u8ca0\u62c5\u3068\u3057\u3066\u53d7\u3051\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f55\u5ea6\u3082\u540c\u3058\u8aac\u660e\u3092\u6c42\u3081\u3089\u308c\u308b\u72b6\u6cc1\u3082\u3001CX\u3092\u60aa\u5316\u3055\u305b\u308b\u5178\u578b\u4f8b\u3067\u3059\u3002\u7406\u60f3\u306f\u3001\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u5165\u3063\u3066\u3082\u4e00\u5b9a\u306e\u54c1\u8cea\u3067\u5bfe\u5fdc\u3067\u304d\u3001\u5fc5\u8981\u306a\u60c5\u5831\u304c\u9069\u5207\u306b\u5f15\u304d\u7d99\u304c\u308c\u308b\u72b6\u614b\u3067\u3059\u3002\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3060\u4e00\u8cab\u6027\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3001\u73fe\u4ee3\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcCX\u3067\u306f\u4e0d\u53ef\u6b20\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n<div 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800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30e6\u30fc\u30b6\u30fc\u306e\u81ea\u5df1\u89e3\u6c7a\u7387\u3092\u4e0a\u3052\u308b\u6700\u9069\u306a\u5c0e\u7dda\u8a2d\u8a08\u306e\u65b9\u6cd5\u3068\u306f\uff08\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u30fb\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\uff09<\/div><\/a><\/div>\n\n\n\n<p id=\"04-cccx\"><br><\/p>\n\n\n\n<h2><a id=\"post-26383-_mzh0ggomrtir\"><\/a>CX\u304c\u4f4e\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u8d77\u3053\u308a\u304c\u3061\u306a\u8ab2\u984c\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>CX\u304c\u4f4e\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u6b21\u306e\u3088\u3046\u306a\u8ab2\u984c\u304c\u8d77\u3053\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30fb\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u305a\u4e0d\u6e80\u304c\u84c4\u7a4d\u3059\u308b<br>\u30fb\u62c5\u5f53\u8005\u3054\u3068\u306b\u56de\u7b54\u304c\u3076\u308c\u308b<br>\u30fb\u9867\u5ba2\u60c5\u5831\u304c\u5206\u65ad\u3055\u308c\u4f55\u5ea6\u3082\u8aac\u660e\u304c\u5fc5\u8981\u306b\u306a\u308b<br>\u30fb\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u8377\u5897\u5927\u3067\u54c1\u8cea\u304c\u4e0b\u304c\u308b<\/p>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"670\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/04\/Lab_img_02-20.jpg\" alt=\"\" class=\"wp-image-26398\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/04\/Lab_img_02-20.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/04\/Lab_img_02-20-800x479.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/04\/Lab_img_02-20-768x460.jpg 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<h3><a id=\"post-26383-_pe5eyrthwr0n\"><\/a>\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u305a\u4e0d\u6e80\u304c\u84c4\u7a4d\u3059\u308b<\/h3>\n\n\n\n<p>CX\u304c\u4f4e\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u6700\u3082\u8d77\u3053\u308a\u3084\u3059\u3044\u306e\u304c\u3001\u96fb\u8a71\u306e\u3064\u306a\u304c\u308a\u306b\u304f\u3055\u3067\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u3044\u306e\u306b\u9577\u6642\u9593\u5f85\u305f\u3055\u308c\u308b\u3001\u4f55\u5ea6\u304b\u3051\u76f4\u3057\u3066\u3082\u3064\u306a\u304c\u3089\u306a\u3044\u3001\u55b6\u696d\u6642\u9593\u5185\u306a\u306e\u306b\u53d7\u4ed8\u7d42\u4e86\u3057\u3066\u3057\u307e\u3046\u3068\u3044\u3063\u305f\u72b6\u614b\u306f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u30b9\u30c8\u30ec\u30b9\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u554f\u984c\u306e\u5384\u4ecb\u306a\u70b9\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u524d\u306e\u6bb5\u968e\u3067\u65e2\u306b\u4f01\u696d\u3078\u306e\u5370\u8c61\u3092\u60aa\u5316\u3055\u305b\u3066\u3057\u307e\u3046\u3053\u3068\u3067\u3059\u3002\u5b9f\u969b\u306b\u4f1a\u8a71\u304c\u59cb\u307e\u308b\u524d\u304b\u3089\u4e0d\u6e80\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u305f\u3081\u3001\u305d\u306e\u5f8c\u306e\u5bfe\u5fdc\u54c1\u8cea\u304c\u826f\u304f\u3066\u3082\u3001\u30de\u30a4\u30ca\u30b9\u3092\u5b8c\u5168\u306b\u53d6\u308a\u623b\u305b\u306a\u3044\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u3064\u306a\u304c\u3089\u306a\u3044\u3053\u3068\u3067\u9867\u5ba2\u304c\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u305a\u3001\u554f\u984c\u304c\u653e\u7f6e\u3055\u308c\u308b\u30b1\u30fc\u30b9\u3082\u8d77\u3053\u308a\u5f97\u307e\u3059\u3002\u7279\u306b\u3001\u89e3\u7d04\u3084\u969c\u5bb3\u3001\u8acb\u6c42\u95a2\u9023\u306a\u3069\u7dca\u6025\u6027\u306e\u9ad8\u3044\u554f\u3044\u5408\u308f\u305b\u3067\u3064\u306a\u304c\u308a\u306b\u304f\u3055\u304c\u767a\u751f\u3059\u308b\u3068\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u4f4e\u4e0b\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u306f\u5358\u306a\u308b\u904b\u7528\u52b9\u7387\u3067\u306f\u306a\u304f\u3001CX\u306e\u571f\u53f0\u3068\u3057\u3066\u6349\u3048\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-26383-_uzm770pexvxp\"><\/a>\u62c5\u5f53\u8005\u3054\u3068\u306b\u56de\u7b54\u304c\u3076\u308c\u308b<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCX\u3092\u4e0b\u3052\u308b\u5178\u578b\u7684\u306a\u8981\u56e0\u304c\u3001\u62c5\u5f53\u8005\u306b\u3088\u308b\u56de\u7b54\u306e\u3070\u3089\u3064\u304d\u3067\u3059\u3002\u300c\u554f\u3044\u5408\u308f\u305b\u308b\u305f\u3073\u306b\u6848\u5185\u5185\u5bb9\u304c\u7570\u306a\u308b\u300d\u300c\u524d\u56de\u3068\u8a00\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u9055\u3046\u300d\u300c\u5bfe\u5fdc\u306e\u4e01\u5be7\u3055\u306b\u5dee\u304c\u3042\u308b\u300d\u3068\u3044\u3063\u305f\u72b6\u614b\u3067\u306f\u3001\u9867\u5ba2\u306f\u4f01\u696d\u306b\u5bfe\u3059\u308b\u4e0d\u4fe1\u611f\u3092\u5f37\u3081\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u56de\u7b54\u306e\u3076\u308c\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u500b\u4eba\u306e\u80fd\u529b\u5dee\u3060\u3051\u3067\u8d77\u3053\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u300c\u30ca\u30ec\u30c3\u30b8\u304c\u6574\u5099\u3055\u308c\u3066\u3044\u306a\u3044\u300d\u300c\u30eb\u30fc\u30eb\u304c\u66d6\u6627\u300d\u300c\u6559\u80b2\u5185\u5bb9\u304c\u5c5e\u4eba\u7684\u300d\u300c\u4f8b\u5916\u5bfe\u5fdc\u306e\u5224\u65ad\u57fa\u6e96\u304c\u7d71\u4e00\u3055\u308c\u3066\u3044\u306a\u3044\u300d\u306a\u3069\u3001\u7d44\u7e54\u7684\u306a\u8981\u56e0\u304c\u80cc\u666f\u306b\u3042\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3064\u307e\u308a\u3001\u73fe\u5834\u306e\u554f\u984c\u306b\u898b\u3048\u3066\u3001\u5b9f\u969b\u306b\u306f\u904b\u55b6\u8a2d\u8a08\u306e\u554f\u984c\u3067\u3042\u308b\u30b1\u30fc\u30b9\u304c\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u304b\u3089\u898b\u308c\u3070\u3001\u8ab0\u304c\u51fa\u3066\u3082\u540c\u3058\u54c1\u8cea\u3067\u3001\u540c\u3058\u57fa\u6e96\u3067\u6848\u5185\u3057\u3066\u304f\u308c\u308b\u3053\u3068\u304c\u7406\u60f3\u3067\u3059\u3002\u3070\u3089\u3064\u304d\u3092\u653e\u7f6e\u3059\u308b\u3068\u3001\u518d\u554f\u3044\u5408\u308f\u305b\u3084\u30af\u30ec\u30fc\u30e0\u306e\u5897\u52a0\u306b\u3082\u3064\u306a\u304c\u308b\u305f\u3081\u3001CX\u5411\u4e0a\u306b\u306f\u56de\u7b54\u54c1\u8cea\u306e\u5e73\u6e96\u5316\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/cx\/knowledge-management\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/11\/img_LabTop-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/11\/img_LabTop-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/11\/img_LabTop-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/11\/img_LabTop.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/11\/img_LabTop-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/11\/img_LabTop-544x262.jpg 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u624b\u9806\u30fb\u5b9f\u8df5\u30d7\u30ed\u30bb\u30b9\u307e\u3067<\/div><\/a><\/div>\n\n\n\n<h3><a id=\"post-26383-_hsah50mef81p\"><\/a>\u9867\u5ba2\u60c5\u5831\u304c\u5206\u65ad\u3055\u308c\u4f55\u5ea6\u3082\u8aac\u660e\u304c\u5fc5\u8981\u306b\u306a\u308b<\/h3>\n\n\n\n<p>CX\u304c\u4f4e\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3084\u5bfe\u5fdc\u5c65\u6b74\u304c\u5341\u5206\u306b\u5171\u6709\u3055\u308c\u3066\u304a\u3089\u305a\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u305f\u3073\u306b\u540c\u3058\u8aac\u660e\u3092\u6c42\u3081\u3089\u308c\u308b\u3053\u3068\u304c\u8d77\u304d\u5f97\u307e\u3059\u3002\u3053\u308c\u306f\u9867\u5ba2\u306b\u3068\u3063\u3066\u975e\u5e38\u306b\u5927\u304d\u306a\u8ca0\u62c5\u3067\u3059\u3002\u7279\u306b\u3001\u3059\u3067\u306b\u4e0d\u6e80\u3084\u4e0d\u5b89\u3092\u62b1\u3048\u3066\u3044\u308b\u72b6\u6cc1\u3067\u4f55\u5ea6\u3082\u7d4c\u7def\u3092\u8aac\u660e\u3057\u76f4\u3059\u3053\u3068\u306f\u3001\u611f\u60c5\u7684\u306a\u30b9\u30c8\u30ec\u30b9\u3092\u5897\u5e45\u3055\u305b\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u8ab2\u984c\u306f\u3001\u96fb\u8a71\u30fb\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306b\u30b7\u30b9\u30c6\u30e0\u304c\u5206\u304b\u308c\u3066\u3044\u308b\u5834\u5408\u3084\u3001\u90e8\u9580\u9593\u3067\u60c5\u5831\u9023\u643a\u304c\u4e0d\u5341\u5206\u306a\u5834\u5408\u306b\u8d77\u3053\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u4f01\u696d\u5074\u3067\u306f\u300c\u5225\u30b7\u30b9\u30c6\u30e0\u3060\u304b\u3089\u4ed5\u65b9\u306a\u3044\u300d\u3068\u601d\u3063\u3066\u3044\u3066\u3082\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u306f\u4f01\u696d\u90fd\u5408\u3067\u3057\u304b\u306a\u3044\u3067\u3059\u3002\u60c5\u5831\u5206\u65ad\u306f\u3001\u305f\u3089\u3044\u56de\u3057\u3084\u5bfe\u5fdc\u9045\u5ef6\u3001\u6848\u5185\u30df\u30b9\u306e\u539f\u56e0\u306b\u3082\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u60c5\u5831\u3084\u5c65\u6b74\u3092\u4e00\u5143\u7684\u306b\u628a\u63e1\u3057\u3001\u5fc5\u8981\u306a\u60c5\u5831\u304c\u6b21\u306e\u62c5\u5f53\u8005\u3078\u9069\u5207\u306b\u5f15\u304d\u7d99\u304c\u308c\u308b\u72b6\u614b\u3092\u3064\u304f\u308b\u3053\u3068\u304c\u3001CX\u6539\u5584\u306e\u524d\u63d0\u3067\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-26383-_62zspyrw93js\"><\/a>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u8377\u5897\u5927\u3067\u54c1\u8cea\u304c\u4e0b\u304c\u308b<\/h3>\n\n\n\n<p>CX\u304c\u4f4e\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u9867\u5ba2\u3060\u3051\u3067\u306a\u304f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5074\u306b\u3082\u5927\u304d\u306a\u8ca0\u8377\u304c\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u300c\u96fb\u8a71\u304c\u96c6\u4e2d\u3057\u3066\u5e38\u306b\u8ffd\u308f\u308c\u3066\u3044\u308b\u300d\u300c\u30af\u30ec\u30fc\u30e0\u304c\u591a\u3044\u300d\u300c\u5fc5\u8981\u306a\u60c5\u5831\u304c\u3059\u3050\u898b\u3064\u304b\u3089\u306a\u3044\u300d\u300c\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u652f\u63f4\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u300d\u3068\u3044\u3063\u305f\u72b6\u614b\u3067\u306f\u3001\u73fe\u5834\u306f\u75b2\u5f0a\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u8377\u304c\u9ad8\u307e\u308b\u3068\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u4f4e\u4e0b\u3001\u96e2\u8077\u7387\u306e\u4e0a\u6607\u3001\u6559\u80b2\u30b3\u30b9\u30c8\u306e\u5897\u52a0\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u554f\u984c\u304c\u767a\u751f\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u7d4c\u9a13\u8005\u304c\u8f9e\u3081\u308b\u3053\u3068\u3067\u73fe\u5834\u306e\u77e5\u898b\u304c\u5931\u308f\u308c\u3001\u6b8b\u3063\u305f\u30e1\u30f3\u30d0\u30fc\u306e\u8ca0\u62c5\u304c\u5897\u3059\u3068\u3044\u3046\u60aa\u5faa\u74b0\u306b\u9665\u308b\u3053\u3068\u3082\u3042\u308a\u5f97\u307e\u3059\u3002CX\u6539\u5584\u3092\u8003\u3048\u308b\u969b\u306b\u898b\u843d\u3068\u3055\u308c\u304c\u3061\u306a\u306e\u304c\u3001\u3053\u306e\u73fe\u5834\u8ca0\u8377\u3068\u306e\u95a2\u4fc2\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u306b\u306f\u3001\u73fe\u5834\u304c\u9ad8\u54c1\u8cea\u306a\u5fdc\u5bfe\u3092\u7d99\u7d9a\u3067\u304d\u308b\u72b6\u614b\u3092\u3064\u304f\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u8ca0\u8377\u306e\u8efd\u6e1b\u306f\u3001\u5358\u306a\u308b\u52b4\u52d9\u8ab2\u984c\u3067\u306f\u306a\u304f\u3001CX\u6539\u5584\u306e\u91cd\u8981\u30c6\u30fc\u30de\u3067\u3082\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p id=\"05-cccx\"><br><\/p>\n\n\n\n<h2><a id=\"post-26383-_omuoppblrxr2\"><\/a>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCX\u5411\u4e0a\u306b\u91cd\u8981\u306a\u6307\u6a19\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCX\u5411\u4e0a\u306e\u305f\u3081\u306b\u91cd\u8981\u306a\u6307\u6a19\u306f\u3001\u4ee5\u4e0b\u306e\u516d\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30fbCSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09<br>\u30fbNPS\uff08\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u6307\u6a19\uff09<br>\u30fbCES\uff08\u9867\u5ba2\u52aa\u529b\u6307\u6a19\uff09<br>\u30fbFCR\uff08\u4e00\u6b21\u89e3\u6c7a\u7387\uff09<br>\u30fbAHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09<br>\u30fb\u5fdc\u7b54\u7387\u30fb\u653e\u68c4\u547c\u7387<\/p>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/cx\/custormer-success_kpi\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_Top-2-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_Top-2-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_Top-2-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_Top-2.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_Top-2-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/01\/Lab_Top-2-544x262.jpg 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306eKPI\u3068\u306f\uff1f\u6307\u6a1910\u9078\u3068\u8a08\u6e2c\u30fb\u8a2d\u5b9a\u30fb\u6d3b\u7528\u8853<\/div><\/a><\/div>\n\n\n\n<h3><a id=\"post-26383-_71m0pesrgedk\"><\/a>CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09<\/h3>\n\n\n\n<p>CSAT\u306fCustomer Satisfaction\u306e\u7565\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u8868\u3059\u4ee3\u8868\u7684\u306a\u6307\u6a19\u3067\u3059\u3002\u4e00\u822c\u7684\u306b\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u5f8c\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u300c\u4eca\u56de\u306e\u5bfe\u5fdc\u306b\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\u300d\u3068\u3044\u3063\u305f\u5f62\u3067\u53ce\u96c6\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u6700\u3082\u5c0e\u5165\u3057\u3084\u3059\u304f\u3001\u73fe\u5834\u3067\u3082\u306a\u3058\u307f\u306e\u3042\u308b\u6307\u6a19\u306e\u4e00\u3064\u3067\u3059\u3002CSAT\u306e\u826f\u3055\u306f\u3001\u500b\u5225\u306e\u5fdc\u5bfe\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u8a55\u4fa1\u3092\u76f4\u63a5\u628a\u63e1\u3057\u3084\u3059\u3044\u70b9\u306b\u3042\u308a\u307e\u3059\u3002\u5fdc\u5bfe\u54c1\u8cea\u306e\u6539\u5584\u3084\u3001\u7279\u5b9a\u65bd\u7b56\u306e\u52b9\u679c\u691c\u8a3c\u306b\u3082\u6d3b\u7528\u3057\u3084\u3059\u304f\u3001\u300c\u3069\u306e\u5bfe\u5fdc\u304c\u9867\u5ba2\u6e80\u8db3\u306b\u3064\u306a\u304c\u3063\u305f\u306e\u304b\u300d\u3092\u898b\u3064\u3051\u308b\u3046\u3048\u3067\u6709\u52b9\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3067\u3001\u305d\u306e\u5834\u306e\u5370\u8c61\u3084\u611f\u60c5\u306b\u5de6\u53f3\u3055\u308c\u3084\u3059\u304f\u3001\u4f01\u696d\u5168\u4f53\u3078\u306e\u8a55\u4fa1\u307e\u3067\u306f\u6349\u3048\u304d\u308c\u306a\u3044\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001CSAT\u306f\u91cd\u8981\u306a\u6307\u6a19\u3067\u306f\u3042\u308b\u3082\u306e\u306e\u3001\u3053\u308c\u3060\u3051\u3067CX\u5168\u4f53\u3092\u5224\u65ad\u3059\u308b\u306e\u306f\u5371\u967a\u3067\u3059\u3002\u5fdc\u5bfe\u5f8c\u306e\u6e80\u8db3\u5ea6\u3092\u78ba\u8a8d\u3059\u308b\u6307\u6a19\u3068\u3057\u3066\u6d3b\u7528\u3057\u3064\u3064\u3001\u4ed6\u306e\u6307\u6a19\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u89e3\u91c8\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-26383-_bkk4d4pghh10\"><\/a>NPS\uff08\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u6307\u6a19\uff09<\/h3>\n\n\n\n<p>NPS\u306fNet Promoter Score\u306e\u7565\u3067\u3001\u300c\u3053\u306e\u4f01\u696d\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u4eba\u306b\u52e7\u3081\u305f\u3044\u3068\u601d\u3046\u304b\u300d\u3092\u3082\u3068\u306b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002\u5358\u306a\u308b\u305d\u306e\u5834\u306e\u6e80\u8db3\u5ea6\u3067\u306f\u306a\u304f\u3001\u4e2d\u9577\u671f\u7684\u306a\u4fe1\u983c\u3084\u63a8\u5968\u610f\u5411\u3092\u628a\u63e1\u3057\u3084\u3059\u3044\u70b9\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066NPS\u304c\u91cd\u8981\u306a\u306e\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u304c\u4f01\u696d\u5168\u4f53\u3078\u306e\u8a55\u4fa1\u306b\u6ce2\u53ca\u3059\u308b\u305f\u3081\u3067\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u304c\u826f\u3051\u308c\u3070\u300c\u3053\u306e\u4f1a\u793e\u306f\u4fe1\u983c\u3067\u304d\u308b\u300d\u3068\u611f\u3058\u3066\u3082\u3089\u3044\u3084\u3059\u304f\u306a\u308a\u3001\u9006\u306b\u4e0d\u5feb\u306a\u5bfe\u5fdc\u304c\u7d9a\u304f\u3068\u3001\u5546\u54c1\u81ea\u4f53\u306b\u554f\u984c\u304c\u306a\u304f\u3066\u3082\u63a8\u5968\u610f\u5411\u304c\u4e0b\u304c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3064\u307e\u308aNPS\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCX\u304c\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u306b\u3069\u3046\u5f71\u97ff\u3057\u3066\u3044\u308b\u304b\u3092\u6349\u3048\u308b\u6750\u6599\u306b\u306a\u308b\u306e\u3067\u3059\u3002\u305f\u3060\u3057\u3001NPS\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3060\u3051\u306e\u5f71\u97ff\u3092\u7d14\u7c8b\u306b\u5207\u308a\u51fa\u3057\u306b\u304f\u3044\u6307\u6a19\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u5546\u54c1\u306e\u54c1\u8cea\u3084\u4fa1\u683c\u3001\u55b6\u696d\u5bfe\u5fdc\u306a\u3069\u4ed6\u306e\u63a5\u70b9\u306e\u5f71\u97ff\u3082\u53d7\u3051\u308b\u305f\u3081\u3001\u554f\u3044\u5408\u308f\u305b\u4f53\u9a13\u3068\u306e\u95a2\u9023\u3092\u5206\u6790\u3059\u308b\u969b\u306f\u3001VOC\uff08Voice of Customer\uff1a\u9867\u5ba2\u306e\u58f0\uff09\u3084\u4ed6\u6307\u6a19\u3068\u3042\u308f\u305b\u3066\u898b\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-26383-_6eekrq1hbkm0\"><\/a>CES\uff08\u9867\u5ba2\u52aa\u529b\u6307\u6a19\uff09<\/h3>\n\n\n\n<p>CES\u306fCustomer Effort Score\u306e\u7565\u3067\u3001\u9867\u5ba2\u304c\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u307e\u3067\u306b\u3069\u308c\u304f\u3089\u3044\u624b\u9593\u3084\u52b4\u529b\u3092\u611f\u3058\u305f\u304b\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002\u30b9\u30b3\u30a2\u304c\u9ad8\u3044\u307b\u3069\u3001\u9867\u5ba2\u304c\u52aa\u529b\u3092\u8981\u3057\u305f\u3068\u3044\u3046\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u300c\u4eca\u56de\u306e\u554f\u3044\u5408\u308f\u305b\u306f\u7c21\u5358\u306b\u89e3\u6c7a\u3067\u304d\u307e\u3057\u305f\u304b\u300d\u300c\u554f\u984c\u89e3\u6c7a\u307e\u3067\u306b\u624b\u9593\u304c\u304b\u304b\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u304b\u300d\u3068\u3044\u3063\u305f\u8cea\u554f\u3067\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eCX\u3092\u8003\u3048\u308b\u3046\u3048\u3067\u3001CES\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u9867\u5ba2\u306f\u5fc5\u305a\u3057\u3082\u611f\u52d5\u7684\u306a\u4f53\u9a13\u3092\u6c42\u3081\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u307e\u305a\u306f\u30b9\u30c8\u30ec\u30b9\u306a\u304f\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u3092\u5f37\u304f\u671b\u3093\u3067\u3044\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u96fb\u8a71\u304c\u3064\u306a\u304c\u308a\u306b\u304f\u3044\u300d\u300c\u4f55\u5ea6\u3082\u8aac\u660e\u304c\u5fc5\u8981\u300d\u300c\u5225\u7a93\u53e3\u306b\u56de\u3055\u308c\u308b\u300d\u3068\u3044\u3063\u305f\u72b6\u6cc1\u306f\u3059\u3079\u3066\u9867\u5ba2\u52aa\u529b\u3092\u5897\u5927\u3055\u305b\u307e\u3059\u3002CX\u6539\u5584\u3067\u306f\u3001\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u3053\u3068\u4ee5\u4e0a\u306b\u3001\u307e\u305a\u9867\u5ba2\u306e\u8ca0\u62c5\u3092\u6e1b\u3089\u3059\u8996\u70b9\u304c\u91cd\u8981\u306b\u306a\u308b\u30b1\u30fc\u30b9\u304c\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u610f\u5473\u3067CES\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u69cb\u9020\u7684\u306a\u8ab2\u984c\u3092\u628a\u63e1\u3059\u308b\u3046\u3048\u3067\u975e\u5e38\u306b\u6709\u52b9\u306a\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-26383-_dkweg0v4vs5\"><\/a>FCR\uff08\u4e00\u6b21\u89e3\u6c7a\u7387\uff09<\/h3>\n\n\n\n<p>FCR\u306fFirst Call Resolution\u306e\u7565\u3067\u3001\u4e00\u6b21\u89e3\u6c7a\u7387\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u521d\u56de\u5bfe\u5fdc\u3067\u89e3\u6c7a\u3057\u305f\u5272\u5408\u3092\u793a\u3059\u6307\u6a19\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcCX\u306b\u304a\u3044\u3066\u7279\u306b\u91cd\u8981\u8996\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u306e\u7acb\u5834\u304b\u3089\u3059\u308c\u3070\u3001\u4e00\u5ea6\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u554f\u984c\u304c\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u6700\u3082\u8ca0\u62c5\u306e\u5c11\u306a\u3044\u72b6\u614b\u3067\u3059\u3002\u300c\u4f55\u5ea6\u3082\u9023\u7d61\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u300d\u300c\u6298\u308a\u8fd4\u3057\u3092\u5f85\u3064\u5fc5\u8981\u304c\u3042\u308b\u300d\u300c\u5225\u30c1\u30e3\u30cd\u30eb\u306b\u8a98\u5c0e\u3055\u308c\u308b\u300d\u3068\u3044\u3063\u305f\u72b6\u6cc1\u306f\u3001\u4f53\u9a13\u3092\u5927\u304d\u304f\u640d\u306d\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001FCR\u304c\u9ad8\u3044\u307b\u3069\u3001\u9867\u5ba2\u306e\u8ca0\u62c5\u306f\u5c11\u306a\u304f\u3001CX\u3082\u826f\u597d\u3067\u3042\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001FCR\u306f\u9867\u5ba2\u4f53\u9a13\u3060\u3051\u3067\u306a\u304f\u3001\u904b\u55b6\u52b9\u7387\u306b\u3082\u95a2\u308f\u308b\u6307\u6a19\u3067\u3059\u3002\u4e00\u6b21\u89e3\u6c7a\u7387\u304c\u4f4e\u3044\u3068\u518d\u554f\u3044\u5408\u308f\u305b\u304c\u5897\u3048\u3001\u7d50\u679c\u3068\u3057\u3066\u547c\u91cf\u3082\u73fe\u5834\u8ca0\u8377\u3082\u9ad8\u307e\u308a\u307e\u3059\u3002\u3064\u307e\u308aFCR\u306e\u6539\u5584\u306f\u3001CX\u3068\u696d\u52d9\u52b9\u7387\u306e\u4e21\u65b9\u306b\u52b9\u679c\u3092\u6301\u3064\u91cd\u8981\u30c6\u30fc\u30de\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-26383-_bv4xccjjbwph\"><\/a>AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09<\/h3>\n\n\n\n<p>AHT\u306fAverage Handling Time\u306e\u7565\u3067\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u3092\u8868\u3057\u307e\u3059\u3002\u901a\u8a71\u6642\u9593\u3060\u3051\u3067\u306a\u304f\u3001\u5f8c\u51e6\u7406\u6642\u9593\u306a\u3069\u3092\u542b\u3081\u305f1\u4ef6\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u6642\u9593\u3092\u6e2c\u308b\u6307\u6a19\u3068\u3057\u3066\u4f7f\u308f\u308c\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3067\u306f\u5e83\u304f\u4f7f\u308f\u308c\u3066\u304a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8981\u54e1\u8a08\u753b\u3084\u751f\u7523\u6027\u7ba1\u7406\u306e\u57fa\u790e\u3068\u306a\u308b\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3057\u3001AHT\u306f\u6271\u3044\u65b9\u3092\u9593\u9055\u3048\u308b\u3068CX\u3092\u640d\u306d\u3084\u3059\u3044\u6307\u6a19\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u77ed\u7e2e\u3070\u304b\u308a\u3092\u6c42\u3081\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u4e01\u5be7\u306a\u30d2\u30a2\u30ea\u30f3\u30b0\u3084\u8aac\u660e\u3092\u7701\u7565\u3057\u3084\u3059\u304f\u306a\u308a\u3001\u9867\u5ba2\u306e\u7d0d\u5f97\u611f\u3092\u640d\u306a\u3046\u6050\u308c\u304c\u3042\u308b\u305f\u3081\u3067\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u518d\u554f\u3044\u5408\u308f\u305b\u304c\u5897\u3048\u3001\u5168\u4f53\u3068\u3057\u3066\u306f\u975e\u52b9\u7387\u306b\u306a\u308b\u3053\u3068\u3082\u5426\u3081\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081AHT\u306f\u3001\u300c\u77ed\u3044\u307b\u3069\u826f\u3044\u300d\u3068\u5358\u7d14\u306b\u8003\u3048\u308b\u306e\u3067\u306f\u306a\u304f\u3001FCR\u3084CSAT\u3068\u30bb\u30c3\u30c8\u3067\u898b\u308b\u3079\u304d\u6307\u6a19\u3067\u3059\u3002\u9069\u5207\u306a\u9577\u3055\u3067\u3001\u7121\u99c4\u306a\u304f\u3001\u5fc5\u8981\u306a\u8aac\u660e\u306f\u5341\u5206\u306b\u884c\u3048\u3066\u3044\u308b\u304b\u3068\u3044\u3046\u89b3\u70b9\u3067\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/chat-support\/aht-2\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"533\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-1-800x533.jpeg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-1-800x533.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-1-768x512.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-1-1600x1066.jpeg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-1.jpeg 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6307\u6a19\u6539\u5584\u30fb\u52b9\u7387\u53164\u7b56<\/div><\/a><\/div>\n\n\n\n<h3><a id=\"post-26383-_6lywhfdd6lgg\"><\/a>\u5fdc\u7b54\u7387\u30fb\u653e\u68c4\u547c\u7387<\/h3>\n\n\n\n<p>\u5fdc\u7b54\u7387\u306f\u5165\u96fb\u306b\u5bfe\u3057\u3066\u5b9f\u969b\u306b\u5bfe\u5fdc\u3067\u304d\u305f\u5272\u5408\u3001\u653e\u68c4\u547c\u7387\u306f\u9867\u5ba2\u304c\u3064\u306a\u304c\u308b\u524d\u306b\u96fb\u8a71\u3092\u5207\u3063\u3066\u3057\u307e\u3063\u305f\u5272\u5408\u3092\u793a\u3057\u307e\u3059\u3002\u3069\u3061\u3089\u3082\u3001\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u3092\u628a\u63e1\u3059\u308b\u3046\u3048\u3067\u57fa\u672c\u3068\u306a\u308b\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<p>CX\u306e\u89b3\u70b9\u3067\u306f\u3001\u653e\u68c4\u547c\u7387\u306e\u9ad8\u3055\u306f\u7279\u306b\u6ce8\u610f\u3059\u3079\u304d\u30b5\u30a4\u30f3\u3067\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u9867\u5ba2\u304c\u554f\u984c\u89e3\u6c7a\u3092\u8ae6\u3081\u305f\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u304b\u3089\u3067\u3059\u3002\u3064\u306a\u304c\u3089\u306a\u3044\u72b6\u614b\u304c\u7d9a\u3051\u3070\u3001\u9867\u5ba2\u306f\u4e0d\u6e80\u3092\u84c4\u7a4d\u3055\u305b\u3001\u4ed6\u793e\u3078\u4e57\u308a\u63db\u3048\u305f\u308a\u3001SNS\u3084\u53e3\u30b3\u30df\u3067\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u767a\u4fe1\u3092\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u3042\u308a\u5f97\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5fdc\u7b54\u7387\u3084\u653e\u68c4\u547c\u7387\u306f\u3001\u73fe\u5834\u3067\u306f\u904b\u55b6\u6307\u6a19\u3068\u3057\u3066\u6271\u308f\u308c\u304c\u3061\u3067\u3059\u304c\u3001\u5b9f\u969b\u306b\u306f\u9867\u5ba2\u4f53\u9a13\u306e\u5165\u53e3\u3092\u793a\u3059\u91cd\u8981\u306aCX\u6307\u6a19\u3067\u3059\u3002\u7279\u306b\u7e41\u5fd9\u6642\u9593\u5e2f\u3084\u7279\u5b9a\u7a93\u53e3\u3054\u3068\u306e\u50be\u5411\u307e\u3067\u7d30\u304b\u304f\u898b\u308b\u3053\u3068\u3067\u3001\u6539\u5584\u4f59\u5730\u3092\u628a\u63e1\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"1118\" height=\"670\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/04\/Lab_img_03-13.jpg\" alt=\"\" class=\"wp-image-26399\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/04\/Lab_img_03-13.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/04\/Lab_img_03-13-800x479.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/04\/Lab_img_03-13-768x460.jpg 768w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/><\/figure>\n\n\n\n<p id=\"06-cccx\"><br><\/p>\n\n\n\n<h2><a id=\"post-26383-_g8ljxzgfa359\"><\/a>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067CX\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067CX\u3092\u5411\u4e0a\u3055\u305b\u308b\u6539\u5584\u7b56\u3068\u3057\u3066\u4ee5\u4e0b\u306e\u4e94\u3064\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30fb\u554f\u3044\u5408\u308f\u305b\u5c0e\u7dda\u3092\u898b\u76f4\u3059<br>\u30fb\u547c\u91cf\u3068\u8981\u54e1\u914d\u7f6e\u3092\u6700\u9069\u5316\u3059\u308b<br>\u30fbFAQ\u3084IVR\u3092\u6539\u5584\u3057\u3066\u81ea\u5df1\u89e3\u6c7a\u7387\u3092\u9ad8\u3081\u308b<br>\u30fb\u30ca\u30ec\u30c3\u30b8\u6574\u5099\u306b\u3088\u308b\u56de\u7b54\u54c1\u8cea\u3092\u5e73\u6e96\u5316<br>\u30fb\u9867\u5ba2\u60c5\u5831\u3092\u7d71\u5408\u3057\u3066\u5bfe\u5fdc\u306e\u5f15\u304d\u7d99\u304e\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u3059\u308b<\/p>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3><a id=\"post-26383-_s7p6rr7cgocl\"><\/a>\u554f\u3044\u5408\u308f\u305b\u5c0e\u7dda\u3092\u898b\u76f4\u3059<\/h3>\n\n\n\n<p>CX\u6539\u5584\u306e\u51fa\u767a\u70b9\u3068\u3057\u3066\u91cd\u8981\u306a\u306e\u304c\u3001\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306a\u6d41\u308c\u3067\u554f\u3044\u5408\u308f\u305b\u306b\u81f3\u308b\u306e\u304b\u3092\u898b\u76f4\u3059\u3053\u3068\u3067\u3059\u3002\u591a\u304f\u306e\u4f01\u696d\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u306e\u8a2d\u8a08\u304c\u793e\u5185\u90fd\u5408\u306b\u306a\u3063\u3066\u304a\u308a\u3001\u9867\u5ba2\u304b\u3089\u3059\u308b\u3068\u300c\u3069\u3053\u306b\u9023\u7d61\u3059\u308c\u3070\u3088\u3044\u304b\u308f\u304b\u3089\u306a\u3044\u300d\u300cFAQ\u3092\u898b\u3066\u3082\u89e3\u6c7a\u3057\u306a\u3044\u300d\u300c\u3084\u3063\u3068\u898b\u3064\u3051\u305f\u7a93\u53e3\u304c\u4f7f\u3044\u306b\u304f\u3044\u300d\u3068\u3044\u3063\u305f\u554f\u984c\u304c\u8d77\u3053\u308a\u304c\u3061\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u8996\u70b9\u3067\u5c0e\u7dda\u3092\u898b\u76f4\u3059\u969b\u306f\u3001Web\u30b5\u30a4\u30c8\u3001\u30de\u30a4\u30da\u30fc\u30b8\u3001FAQ\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u756a\u53f7\u8868\u793a\u4f4d\u7f6e\u306a\u3069\u3092\u6a2a\u65ad\u3057\u3066\u78ba\u8a8d\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u524d\u306e\u6bb5\u968e\u3067\u8ff7\u308f\u305b\u306a\u3044\u3053\u3068\u306f\u3001CX\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u4e0d\u8981\u306a\u5165\u96fb\u306e\u6291\u5236\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u554f\u3044\u5408\u308f\u305b\u7406\u7531\u3054\u3068\u306b\u6700\u9069\u306a\u5c0e\u7dda\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002\u7dca\u6025\u6027\u304c\u9ad8\u3044\u5185\u5bb9\u306f\u3059\u3050\u4eba\u306b\u3064\u306a\u304c\u308c\u308b\u3088\u3046\u306b\u3057\u3001\u5b9a\u578b\u7684\u306a\u8cea\u554f\u306f\u81ea\u5df1\u89e3\u6c7a\u3057\u3084\u3059\u304f\u3059\u308b\u306a\u3069\u3001\u9867\u5ba2\u306e\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u5c0e\u7dda\u8a2d\u8a08\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5fdc\u3058\u3066\u3001\u6700\u9069\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u5206\u304b\u308a\u3084\u3059\u304f\u6848\u5185\u3059\u308b\u305f\u3081\u306b\u5c0e\u7dda\u8a2d\u8a08\u306e\u305f\u3081\u306b\u6d3b\u7528\u3057\u305f\u3044\u306e\u304c\u300c\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u300d\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u96fb\u8a71\u3067\u97f3\u58f0\u30a2\u30ca\u30a6\u30f3\u30b9\u306b\u5f93\u3063\u3066\u756a\u53f7\u3092\u30d7\u30c3\u30b7\u30e5\u3057\u3066\u9078\u629e\u3059\u308b IVR \uff08Interactive Voice Response\uff09\u3092Web\u4e0a\u3067\u3082\u30d3\u30b8\u30e5\u30a2\u30eb\u5316\u3057\u3066\u3001\u624b\u3067\u9078\u629e\u3059\u308b\u3053\u3068\u3067\u9032\u884c\u3055\u305b\u308b\u30a4\u30e1\u30fc\u30b8\u306e\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u304a\u5ba2\u3055\u307e\u304c\u81ea\u5df1\u89e3\u6c7a\u3057\u3084\u3059\u3044\u554f\u3044\u5408\u308f\u305b\u5c0e\u7dda\u3092\u5b9f\u73fe\u3059\u308b\u30e2\u30d3\u30eb\u30b9\u306e\u300cVisual IVR\u300d <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002 wp-block-embed-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/mobilus.co.jp\/lab\/report\/visual-ivr\/#form\">https:\/\/mobilus.co.jp\/lab\/report\/visual-ivr\/#form<\/a>\n<\/div><\/figure>\n\n\n\n<p>\u25bd\u5c0e\u5165\u4e8b\u4f8b\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u8a18\u4e8b<\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/case\/meijiyasudalifeinsurance\/\">\u660e\u6cbb\u5b89\u7530\u751f\u547d\u4fdd\u967a\u76f8\u4e92\u4f1a\u793e\uff5c\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u6700\u9069\u306a\u7a93\u53e3\u3078\u3001\u547c\u91cf\u524a\u6e1b\u30fb\u5fdc\u5bfe\u6642\u9593\u77ed\u7e2e<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/case\/sompohimawari-visualivr\/\">\uff33\uff2f\uff2d\uff30\uff2f\u3072\u307e\u308f\u308a\u751f\u547d\uff5cVisual IVR\u5c0e\u5165\u3067\u300c\u304a\u5ba2\u3055\u307e\u306b\u3068\u3063\u3066\u672c\u5f53\u306b\u4f7f\u3044\u3084\u3059\u3044\u554f\u3044\u5408\u308f\u305b\u5c0e\u7dda\u300d\u306e\u69cb\u7bc9\u3092\u76ee\u6307\u3059<\/a><\/p>\n\n\n\n<h3><a id=\"post-26383-_kyh11rfbbgep\"><\/a>\u547c\u91cf\u3068\u8981\u54e1\u914d\u7f6e\u3092\u6700\u9069\u5316\u3059\u308b<\/h3>\n\n\n\n<p>\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fcCX\u306e\u571f\u53f0\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u5f85\u3061\u6642\u9593\u306e\u524a\u6e1b\u306f\u512a\u5148\u5ea6\u306e\u9ad8\u3044\u6539\u5584\u30c6\u30fc\u30de\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5358\u7d14\u306b\u4eba\u54e1\u3092\u5897\u3084\u305b\u3070\u3088\u3044\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u547c\u91cf\u306e\u4e88\u6e2c\u7cbe\u5ea6\u3092\u9ad8\u3081\u3001\u6642\u9593\u5e2f\u5225\u30fb\u66dc\u65e5\u5225\u30fb\u554f\u3044\u5408\u308f\u305b\u7a2e\u5225\u3054\u3068\u306b\u9069\u5207\u306a\u8981\u54e1\u914d\u7f6e\u3092\u884c\u3046\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u3001\u7279\u5b9a\u306e\u6642\u9593\u5e2f\u3084\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u5b9f\u65bd\u5f8c\u3001\u969c\u5bb3\u767a\u751f\u6642\u306a\u3069\u306b\u547c\u91cf\u304c\u6025\u5897\u3059\u308b\u5834\u5408\u3001\u305d\u306e\u6ce2\u3092\u524d\u63d0\u306b\u3057\u305f\u904b\u55b6\u8a2d\u8a08\u304c\u5fc5\u8981\u3067\u3059\u3002\u4e88\u6e2c\u304c\u7518\u3044\u3068\u5f85\u3061\u6642\u9593\u304c\u9577\u304f\u306a\u308a\u3001\u653e\u68c4\u547c\u7387\u3084\u4e0d\u6e80\u304c\u4e00\u6c17\u306b\u9ad8\u307e\u308a\u307e\u3059\u3002\u9006\u306b\u3001\u9700\u8981\u306b\u5fdc\u3058\u305f\u914d\u7f6e\u304c\u3067\u304d\u308c\u3070\u3001\u5fdc\u7b54\u7387\u6539\u5584\u3068\u73fe\u5834\u8ca0\u8377\u8efd\u6e1b\u306e\u4e21\u65b9\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u6298\u308a\u8fd4\u3057\u5bfe\u5fdc\u3084\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u4e88\u7d04\u3001\u6df7\u96d1\u4e88\u6e2c\u306e\u8868\u793a\u306a\u3069\u3082\u6709\u52b9\u3067\u3059\u3002\u5358\u306b\u5f85\u3061\u6642\u9593\u3092\u77ed\u304f\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u300c\u5f85\u305f\u3055\u308c\u308b\u4e0d\u6e80\u300d\u3092\u6e1b\u3089\u3059\u5de5\u592b\u3082CX\u6539\u5584\u3067\u306f\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6025\u306a\u547c\u91cf\u5897\u52a0\u3084\u7e41\u9591\u5dee\u306b\u3088\u308b\u8981\u56e0\u914d\u7f6e\u3092\u88dc\u3046\u3053\u3068\u3084\u3001\u5f85\u3061\u6642\u9593\u3092\u77ed\u304f\u3059\u308b\u65bd\u7b56\u3068\u3057\u3066\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u7b54\u306e\u5c0e\u5165\u3082\u52b9\u679c\u7684\u3067\u3059\u3002\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u304c\u7528\u4ef6\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u5f8c\u304b\u3089\u6709\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u6298\u308a\u8fd4\u3057\u3067\u9023\u7d61\u3092\u3059\u308b\u4e00\u6b21\u53d7\u4ed8\u3084\u5b9a\u578b\u7684\u306a\u624b\u7d9a\u304d\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\u306e\u307b\u304b\u3001\u305d\u306e\u5834\u3067\u6709\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u8ee2\u9001\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3067\u306f\u3001\u5f93\u6765\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3067\u306f\u5bfe\u5fdc\u3067\u304d\u306a\u304b\u3063\u305f\u300c\u805e\u304d\u8fd4\u3057\u300d\u3084\u300c\u67d4\u8edf\u306a\u5fdc\u5bfe\u300d\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u4f4f\u6240\u3084\u6c0f\u540d\u306e\u805e\u304d\u53d6\u308a\u7cbe\u5ea6\u3082\u5411\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u672c\u4eba\u78ba\u8a8d\u3084\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u7528\u4ef6\u5206\u985e\u3092\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u304c\u81ea\u52d5\u3067\u884c\u3044\u3001\u305d\u306e\u4e0a\u3067\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u5f15\u304d\u7d99\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3067\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u304c\u5b8c\u4e86\u3059\u308b\u5272\u5408\u306e\u5411\u4e0a\u3084\u6d3b\u7528\u7bc4\u56f2\u3092\u5e83\u3052\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u96fb\u8a71\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u696d\u52d9\u306b\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u4eba\u624b\u4e0d\u8db3\u306e\u89e3\u6d88\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u5bc4\u4e0e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e wp-block-embed-\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n    <a href=\"https:\/\/mobilus.co.jp\/service\/voice\" class=\"mobilus-service-card\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener noreferrer\">\n      <div class=\"service-card-content\">\n        <div class=\"service-logo-left\">\n          <div class=\"info__content_image_wrap\">\n            <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/themes\/mobilus2024\/img\/case\/detail\/profile_item_service_item_image_voice.svg\" alt=\"\" class=\"info__content_image\">\n          <\/div>\n        <\/div>\n        <div class=\"service-text-block\">\n          <div class=\"service-title\">MOBI VOICE \uff5cAI\u96fb\u8a71\u81ea\u52d5\u5fdc\u7b54\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/div>\n          <div class=\"service-description\">MOBI VOICE\uff08\u30e2\u30d3\u30dc\u30a4\u30b9\u00ae\uff09\u306f\u3001\u96fb\u8a71\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092AI\u3067\u81ea\u52d5\u5316\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u306b\u512a\u308c\u305f\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002AI\u9023\u643a\u306b\u3088\u308b\u9ad8\u5ea6\u306a\u81ea\u52d5\u5fdc\u7b54\u3068\u3001PBX\u3084CRM\u3001\u500b\u5225DB\u9023\u643a\u306a\u3069\u3001\u62e1\u5f35\u6027\u306b\u5bcc\u3093\u3060\u904b\u7528\u306b\u3088\u3063\u3066\u3001CX\u5411\u4e0a\u304c\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/div>\n          <div class=\"service-logo\">\n            <div class=\"brand-left\">\n              <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/02\/cropped-fabicon-32x32.png\" alt=\"\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n              <span class=\"service-brand-name\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"service-decoration\"><\/div>\n      <\/div>\n    <\/a><\/figure>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/voicebot\/voice-bot-introductory-design-case\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/Temp_2-1-800x385.png\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/Temp_2-1-800x385.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/Temp_2-1-768x370.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/Temp_2-1.png 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/Temp_2-1-733x353.png 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/07\/Temp_2-1-544x262.png 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u306f\uff1f\u6d3b\u7528\u4e8b\u4f8b\u3001\u5c0e\u5165\u6642\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u8a2d\u8a08\u904b\u7528\u8853\u307e\u3067<\/div><\/a><\/div>\n\n\n\n<p>\u25bd\u5c0e\u5165\u4e8b\u4f8b\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u8a18\u4e8b<\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/case\/sbiikiiki\">SBI\u3044\u304d\u3044\u304d\u5c11\u984d\u77ed\u671f\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\uff5c\u751f\u6210AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3067\u53d7\u4ed8\u5b8c\u7d50\u738770\uff05\u8d85\u3092\u5b9f\u73fe<\/a><\/p>\n\n\n\n<h3><a id=\"post-26383-_idav32hm2iu5\"><\/a>FAQ\u3084IVR\u3092\u6539\u5584\u3057\u3066\u81ea\u5df1\u89e3\u6c7a\u7387\u3092\u9ad8\u3081\u308b<\/h3>\n\n\n\n<p>\u81ea\u5df1\u89e3\u6c7a\u306e\u3057\u3084\u3059\u3055\u3092\u9ad8\u3081\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u3082\u4f01\u696d\u306b\u3068\u3063\u3066\u3082\u30e1\u30ea\u30c3\u30c8\u304c\u5927\u304d\u3044\u6539\u5584\u3067\u3059\u3002\u9867\u5ba2\u306f\u5f85\u305f\u305a\u306b\u89e3\u6c7a\u3067\u304d\u3001\u4f01\u696d\u306f\u5165\u96fb\u6570\u3092\u6291\u3048\u3089\u308c\u308b\u305f\u3081\u3001\u6709\u4eba\u5bfe\u5fdc\u304c\u672c\u5f53\u306b\u5fc5\u8981\u306a\u554f\u3044\u5408\u308f\u305b\u3078\u30ea\u30bd\u30fc\u30b9\u3092\u96c6\u4e2d\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3057\u3001FAQ\u3084IVR\u306f\u8a2d\u7f6e\u3057\u3066\u3044\u308b\u3060\u3051\u3067\u306f\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u5b9f\u969b\u306b\u306f\u300c\u77e5\u308a\u305f\u3044\u7b54\u3048\u306b\u305f\u3069\u308a\u7740\u3051\u306a\u3044FAQ\u300d\u3084\u300c\u9078\u629e\u80a2\u304c\u308f\u304b\u308a\u306b\u304f\u3044IVR\u300d\u304c\u591a\u304f\u3001\u304b\u3048\u3063\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u60aa\u5316\u3055\u305b\u308b\u3053\u3068\u304c\u3042\u308b\u305f\u3081\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u691c\u7d22\u30ad\u30fc\u30ef\u30fc\u30c9\u3001\u96e2\u8131\u7b87\u6240\u3001\u6709\u4eba\u3078\u306e\u6d41\u5165\u7406\u7531\u306a\u3069\u3092\u5206\u6790\u3057\u306a\u304c\u3089\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002\u307e\u305f\u3001FAQ\u30fb\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30fbIVR\u30fb\u6709\u4eba\u7a93\u53e3\u304c\u5206\u65ad\u3055\u308c\u3066\u3044\u308b\u3068\u3001\u81ea\u5df1\u89e3\u6c7a\u306b\u5931\u6557\u3057\u305f\u5f8c\u306e\u30b9\u30c8\u30ec\u30b9\u304c\u5927\u304d\u304f\u306a\u308a\u307e\u3059\u3002\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u306a\u3044\u5834\u5408\u306f\u3001\u30b9\u30e0\u30fc\u30ba\u306b\u6709\u4eba\u5bfe\u5fdc\u3078\u63a5\u7d9a\u3067\u304d\u308b\u8a2d\u8a08\u306b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/chat-support\/improvement-of-self-solving-rate\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"653\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/10\/pixta_24231754_S-800x653.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/10\/pixta_24231754_S-800x653.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/10\/pixta_24231754_S-768x627.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/10\/pixta_24231754_S-1600x1306.jpg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2021\/10\/pixta_24231754_S.jpg 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u300c\u81ea\u5df1\u89e3\u6c7a\u7387\u306e\u5411\u4e0a\u300d\u300c\u96fb\u8a71\u5fdc\u5bfe\u306e\u547c\u91cf\u524a\u6e1b\u300d\u300c\u65b0\u3057\u3044\u30c1\u30e3\u30cd\u30eb\u306e\u5c0e\u5165\u300d\u3092\u8003\u3048\u305f\u3068\u304d\u3001\u30c4\u30fc\u30eb\u9078\u3073\u3067\u5931\u6557\u3057\u306a\u3044\u65b9\u6cd5\u3068\u306f<\/div><\/a><\/div>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/chatbot\/mannedchat\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/12\/img_LabTop-2-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/12\/img_LabTop-2-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/12\/img_LabTop-2-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/12\/img_LabTop-2.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/12\/img_LabTop-2-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/12\/img_LabTop-2-544x262.jpg 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u3068\u306f\uff1f\u7a2e\u985e\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u5c0e\u5165\u306e\u30dd\u30a4\u30f3\u30c8\u307e\u3067<\/div><\/a><\/div>\n\n\n\n<h3><a id=\"post-26383-_xgkfejqaoo1\"><\/a>\u30ca\u30ec\u30c3\u30b8\u6574\u5099\u306b\u3088\u308b\u56de\u7b54\u54c1\u8cea\u3092\u5e73\u6e96\u5316<\/h3>\n\n\n\n<p>\u62c5\u5f53\u8005\u3054\u3068\u306e\u56de\u7b54\u3076\u308c\u3092\u9632\u3050\u306b\u306f\u3001\u30ca\u30ec\u30c3\u30b8\u6574\u5099\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u30eb\u30fc\u30eb\u3084\u624b\u9806\u304c\u5c5e\u4eba\u7684\u306a\u307e\u307e\u3060\u3068\u3001\u7d4c\u9a13\u306e\u5dee\u304c\u305d\u306e\u307e\u307e\u5fdc\u5bfe\u54c1\u8cea\u306e\u5dee\u306b\u306a\u3063\u3066\u3057\u307e\u3044\u3001\u9867\u5ba2\u304b\u3089\u898b\u305f\u4e00\u8cab\u6027\u304c\u5931\u308f\u308c\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ca\u30ec\u30c3\u30b8\u6574\u5099\u3067\u91cd\u8981\u306a\u306e\u306f\u3001\u5358\u306b\u60c5\u5831\u3092\u84c4\u7a4d\u3059\u308b\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u300c\u73fe\u5834\u3067\u4f7f\u3044\u3084\u3059\u3044\u5f62\u3067\u7ba1\u7406\u3059\u308b\u3053\u3068\u300d\u3067\u3059\u3002\u5fc5\u8981\u306a\u60c5\u5831\u306b\u3059\u3050\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3001\u66f4\u65b0\u5c65\u6b74\u304c\u308f\u304b\u308b\u3001\u4f8b\u5916\u5bfe\u5fdc\u306e\u5224\u65ad\u57fa\u6e96\u304c\u660e\u78ba\u3001\u3068\u3044\u3063\u305f\u72b6\u614b\u3067\u306a\u3051\u308c\u3070\u5b9f\u904b\u7528\u3067\u306f\u6d3b\u7528\u3055\u308c\u307e\u305b\u3093\u3002\u691c\u7d22\u6027\u3084\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u6027\u3092\u610f\u8b58\u3057\u305f\u8a2d\u8a08\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30ca\u30ec\u30c3\u30b8\u306f\u4e00\u5ea6\u4f5c\u3063\u3066\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001VOC\u3084\u554f\u3044\u5408\u308f\u305b\u30ed\u30b0\u3092\u3082\u3068\u306b\u66f4\u65b0\u3057\u7d9a\u3051\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3088\u304f\u3042\u308b\u3064\u307e\u305a\u304d\u3084\u8aac\u660e\u3057\u306b\u304f\u3044\u30dd\u30a4\u30f3\u30c8\u3092\u53cd\u6620\u3057\u7d9a\u3051\u308b\u3053\u3068\u3067\u3001\u56de\u7b54\u54c1\u8cea\u306e\u5e73\u6e96\u5316\u3068CX\u5411\u4e0a\u304c\u9032\u307f\u307e\u3059\u3002<\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/cx\/knowledge-management\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/11\/img_LabTop-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/11\/img_LabTop-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/11\/img_LabTop-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/11\/img_LabTop.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/11\/img_LabTop-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/11\/img_LabTop-544x262.jpg 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u306f\uff1f\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u624b\u9806\u30fb\u5b9f\u8df5\u30d7\u30ed\u30bb\u30b9\u307e\u3067<\/div><\/a><\/div>\n\n\n\n<p>AI\u30ca\u30ec\u30c3\u30b8\u30b7\u30b9\u30c6\u30e0 \u300cMooA KnowledgeBase<sup>\u00ae<\/sup>\uff08\u30e0\u30fc\u30a2 \u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\uff09\u300d\u306f\u3001\u5bfe\u8a71\u30ed\u30b0\u304b\u3089AI\u304cQA\uff08\u8cea\u554f\u3068\u56de\u7b54\uff09\u30c9\u30e9\u30d5\u30c8\u3092\u81ea\u52d5\u751f\u6210\u3059\u308b\u305f\u3081\u3001\u73fe\u5834\u306e\u6697\u9ed9\u77e5\u3092\u62bd\u51fa\u3057\u306a\u304c\u3089\u3001\u84c4\u7a4d\u30ca\u30ec\u30c3\u30b8\u306e\u5c5e\u4eba\u6027\u3082\u6392\u9664\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u65e2\u5b58\u306eFAQ\u3068\u7a81\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u66f4\u65b0\u3084\u8ffd\u52a0\u304c\u5fc5\u8981\u306a\u30ca\u30ec\u30c3\u30b8\u3092\u81ea\u52d5\u3067\u691c\u51fa\u3057\u63d0\u793a\u3002\u30ca\u30ec\u30c3\u30b8\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u4f5c\u696d\u3092\u5927\u5e45\u306b\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002\u3053\u3046\u3057\u3066\u84c4\u7a4d\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u3092\u3082\u3068\u306b\u3001\u30d9\u30af\u30c8\u30eb\u691c\u7d22\u3084LLM\u751f\u6210\u3067\u300c\u6587\u8108\u306b\u6cbf\u3063\u305f\u6700\u9069\u89e3\u300d\u3092\u77ac\u6642\u306b\u898b\u3064\u3051\u51fa\u3059\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u306e\u5b9f\u88c5\u3092\u901a\u3058\u305f\u30ca\u30ec\u30c3\u30b8\u54c1\u8cea\u306e\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002 wp-block-embed-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002\">\n    <a href=\"https:\/\/mobilus.co.jp\/service\/mooa\" class=\"mobilus-service-card\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener noreferrer\">\n      <div class=\"service-card-content\">\n        <div class=\"service-logo-left\">\n          <div class=\"info__content_image_wrap\">\n            <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/themes\/mobilus2024\/img\/case\/detail\/profile_item_service_item_image_mooa.svg\" alt=\"\" class=\"info__content_image\">\n          <\/div>\n        <\/div>\n        <div class=\"service-text-block\">\n          <div class=\"service-title\">MooA \uff5c\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI<\/div>\n          <div class=\"service-description\">MooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u306f\u751f\u6210AI\u3084\u72ec\u81ea\u306eAI\u6280\u8853\u306b\u3088\u3063\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u696d\u52d9\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u7dcf\u5bfe\u5fdc\u6642\u9593\uff08AHT\uff09\u306e\u77ed\u7e2e\u5316\u3068VOC\u306e\u6d3b\u7528\u3092\u4fc3\u9032\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3067\u3059\u3002<\/div>\n          <div class=\"service-logo\">\n            <div class=\"brand-left\">\n              <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/02\/cropped-fabicon-32x32.png\" alt=\"\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n              <span class=\"service-brand-name\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"service-decoration\"><\/div>\n      <\/div>\n    <\/a><\/figure>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/cx\/mooa_knowledgebase\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/11\/word-image-20750-1-800x385.jpeg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/11\/word-image-20750-1-800x385.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/11\/word-image-20750-1-768x370.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/11\/word-image-20750-1.jpeg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/11\/word-image-20750-1-733x353.jpeg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/11\/word-image-20750-1-544x262.jpeg 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u5fc5\u898b\uff01\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305f\u300cMooA KnowledgeBase\u300d\u3067\u30de\u30cb\u30e5\u30a2\u30eb\u30fb\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u691c\u7d22\u3092\u52b9\u7387\u5316<\/div><\/a><\/div>\n\n\n\n<h3><a id=\"post-26383-_17olddrskuiz\"><\/a>\u9867\u5ba2\u60c5\u5831\u3092\u7d71\u5408\u3057\u3066\u5bfe\u5fdc\u306e\u5f15\u304d\u7d99\u304e\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u3059\u308b<\/h3>\n\n\n\n<p>\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3060\u4e00\u8cab\u3057\u305f\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u9867\u5ba2\u60c5\u5831\u306e\u7d71\u5408\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001LINE\u306a\u3069\u3067\u63a5\u70b9\u304c\u5206\u304b\u308c\u3066\u3044\u3066\u3082\u3001\u9867\u5ba2\u304b\u3089\u898b\u308c\u3070\u540c\u3058\u4f01\u696d\u3068\u306e\u3084\u308a\u53d6\u308a\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u524d\u56de\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3084\u5bfe\u5fdc\u5c65\u6b74\u304c\u5171\u6709\u3055\u308c\u3066\u3044\u306a\u3044\u72b6\u614b\u306f\u3001\u5927\u304d\u306aCX\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u60c5\u5831\u3092\u7d71\u5408\u3067\u304d\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u3092\u8e0f\u307e\u3048\u3066\u5bfe\u5fdc\u3067\u304d\u3001\u9867\u5ba2\u306b\u4f55\u5ea6\u3082\u8aac\u660e\u3055\u305b\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b9\u30c8\u30ec\u30b9\u8efd\u6e1b\u3060\u3051\u3067\u306a\u304f\u3001\u5bfe\u5fdc\u6642\u9593\u77ed\u7e2e\u3084\u6848\u5185\u7cbe\u5ea6\u5411\u4e0a\u306b\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3059\u3079\u3066\u3092\u4e00\u6c17\u306b\u5237\u65b0\u3057\u306a\u304f\u3066\u3082\u3001\u307e\u305a\u306f\u5c65\u6b74\u53c2\u7167\u306e\u4ed5\u7d44\u307f\u3084\u5f15\u304d\u7d99\u304e\u30eb\u30fc\u30eb\u3092\u6574\u3048\u308b\u3060\u3051\u3067\u3082\u52b9\u679c\u306f\u3042\u308a\u307e\u3059\u3002CX\u5411\u4e0a\u306e\u89b3\u70b9\u3067\u306f\u3001\u300c\u9867\u5ba2\u306b\u793e\u5185\u306e\u5206\u65ad\u3092\u611f\u3058\u3055\u305b\u306a\u3044\u3053\u3068\u300d\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h2><a id=\"post-26383-_9wl0v8v6r1u0\"><\/a>\u307e\u3068\u3081<\/h2>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bCX\u306e\u5411\u4e0a\u306f\u3001\u5358\u306a\u308b\u300c\u611f\u3058\u306e\u826f\u3044\u5bfe\u5fdc\u300d\u3092\u76ee\u6307\u3059\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u304c\u62b1\u3048\u308b\u554f\u984c\u3092\u300c\u3044\u304b\u306b\u30b9\u30c8\u30ec\u30b9\u306a\u304f\u3001\u78ba\u5b9f\u306b\u89e3\u6c7a\u3067\u304d\u308b\u304b\u300d\u3068\u3044\u3046\u30d7\u30ed\u30bb\u30b9\u306e\u5168\u4f53\u6700\u9069\u5316\u305d\u306e\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bCX\u306e\u5411\u4e0a\u306f\u3001\u5358\u306a\u308b\u5fdc\u5bfe\u54c1\u8cea\u306e\u6539\u5584\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u4f01\u696d\u5168\u4f53\u306e\u4fa1\u5024\u3084\u7af6\u4e89\u529b\u3092\u5de6\u53f3\u3059\u308b\u6975\u3081\u3066\u91cd\u8981\u306a\u7d4c\u55b6\u8ab2\u984c\u3067\u3059\u3002\u9867\u5ba2\u304c\u62b1\u3048\u308b\u60a9\u307f\u3084\u4e0d\u5b89\u306b\u5bfe\u3057\u3066\u3001\u3044\u304b\u306b\u30b9\u30c8\u30ec\u30b9\u306a\u304f\u3001\u305d\u3057\u3066\u78ba\u5b9f\u306b\u7d0d\u5f97\u611f\u306e\u3042\u308b\u89e3\u6c7a\u3092\u63d0\u4f9b\u3067\u304d\u308b\u304b\u3068\u3044\u3046\u4e00\u9023\u306e\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u571f\u53f0\u3068\u306a\u308b\u306e\u306f\u96fb\u8a71\u306e\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u3084\u81ea\u5df1\u89e3\u6c7a\u30c1\u30e3\u30cd\u30eb\u306e\u6574\u5099\u3067\u3042\u308a\u3001\u3055\u3089\u306b\u306f\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3060\u4e00\u8cab\u6027\u306e\u3042\u308b\u5bfe\u5fdc\u3084\u60c5\u5831\u306e\u7d71\u5408\u304c\u9867\u5ba2\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u9375\u3068\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u306b\u611f\u52d5\u3092\u4e0e\u3048\u308b\u3053\u3068\u4ee5\u4e0a\u306b\u3001\u307e\u305a\u306f\u89e3\u6c7a\u307e\u3067\u306e\u624b\u9593\u3092\u6700\u5c0f\u5316\u3059\u308b\u300c\u9867\u5ba2\u52aa\u529b\u306e\u524a\u6e1b\u300d\u304c\u4fe1\u983c\u69cb\u7bc9\u306b\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u7121\u7406\u306a\u304f\u9ad8\u54c1\u8cea\u306a\u5fdc\u5bfe\u3092\u7d99\u7d9a\u3067\u304d\u308b\u3088\u3046\u3001\u30b7\u30b9\u30c6\u30e0\u9762\u3067\u306e\u652f\u63f4\u3084\u8ca0\u8377\u8efd\u6e1b\u3092\u30bb\u30c3\u30c8\u3067\u8003\u3048\u308b\u3053\u3068\u304c\u3001CX\u5411\u4e0a\u306e\u8fd1\u9053\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3092\u57f7\u7b46\u3059\u308b\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001CRM\uff08\u9867\u5ba2\u7ba1\u7406\uff09\u30b7\u30b9\u30c6\u30e0\u3084\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u30fb\u751f\u6210AI\u3068\u306e\u9023\u643a\u304c\u53ef\u80fd\u306aAI\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3084\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u306e\u809d\u3068\u3082\u306a\u308b\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u69cb\u7bc9\u306b\u3088\u308b\u56de\u7b54\u30b5\u30b8\u30a7\u30b9\u30c8\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u691c\u7d22\u3092\u53ef\u80fd\u306b\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u300cMooA<sup>\u00ae<\/sup>\uff08\u30e0\u30fc\u30a2\uff09\u300d\u3092\u306f\u3058\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306eCX\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u5411\u4e0a\u3092\u901a\u3058\u3066\u4f01\u696d\u306e\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u3001\u53ce\u76ca\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u7dcf\u5408\u7684\u306a\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3084AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3059\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306a\u3069\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3064\u306a\u304c\u308b\u5e45\u5e83\u3044\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u767a\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u305c\u3072\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2><a id=\"post-26383-_v5x08laqy54x\"><\/a>AI\u96fb\u8a71\u81ea\u52d5\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff08\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\uff09\u300cMOBI VOICE\u300d\u7d39\u4ecb\u8cc7\u6599<\/h2>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u306e\u300cMOBI VOICE\uff08\u30e2\u30d3\u30dc\u30a4\u30b9<sup>\u00ae<\/sup>\uff09\u300d\u306f\u3001\u4f01\u696d\u3084\u81ea\u6cbb\u4f53\u306e\u96fb\u8a71\u81ea\u52d5\u5fdc\u7b54\u306b\u5fc5\u8981\u306a\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u30ab\u30d0\u30fc\u3057\u305f\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u6ce8\u6587\u3084\u624b\u7d9a\u304d\u306e\u4e00\u6b21\u53d7\u4ed8\u3001\u81ea\u7531\u81ea\u5728\u306b\u8ffd\u52a0\u30fb\u5206\u5c90\u3067\u304d\u308b\u30b7\u30ca\u30ea\u30aa\u4f5c\u6210\u3001IVR\u3067\u306e\u81ea\u52d5\u97f3\u58f0\u5bfe\u5fdc\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u306a\u3069\u5fc5\u8981\u306a\u96fb\u8a71\u696d\u52d9\u3092\u3082\u308c\u306a\u304f\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u6a5f\u80fd\u3001\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u3084\u5c0e\u5165\u4e8b\u4f8b\u306a\u3069\u3092\u7d39\u4ecb\u8cc7\u6599\u306b\u3066\u63b2\u8f09\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e0b\u8a18\u3088\u308a\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002 wp-block-embed-mobilus-cx-branding-tech-lab-\u30e2\u30d3\u30eb\u30b9-cx\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30c6\u30c3\u30af\u30e9\u30dc-\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3001\u4e00\u6b69\u5148\u884c\u304fcx\u3092\u3002\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/mobilus.co.jp\/lab\/report\/mobivoice\/#form\">https:\/\/mobilus.co.jp\/lab\/report\/mobivoice\/#form<\/a>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e wp-block-embed-\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n    <a href=\"https:\/\/mobilus.co.jp\/service\/voice\" class=\"mobilus-service-card\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener noreferrer\">\n      <div class=\"service-card-content\">\n        <div class=\"service-logo-left\">\n          <div class=\"info__content_image_wrap\">\n            <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/themes\/mobilus2024\/img\/case\/detail\/profile_item_service_item_image_voice.svg\" alt=\"\" class=\"info__content_image\">\n          <\/div>\n        <\/div>\n        <div class=\"service-text-block\">\n          <div class=\"service-title\">MOBI VOICE \uff5cAI\u96fb\u8a71\u81ea\u52d5\u5fdc\u7b54\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/div>\n          <div class=\"service-description\">MOBI VOICE\uff08\u30e2\u30d3\u30dc\u30a4\u30b9\u00ae\uff09\u306f\u3001\u96fb\u8a71\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092AI\u3067\u81ea\u52d5\u5316\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u306b\u512a\u308c\u305f\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002AI\u9023\u643a\u306b\u3088\u308b\u9ad8\u5ea6\u306a\u81ea\u52d5\u5fdc\u7b54\u3068\u3001PBX\u3084CRM\u3001\u500b\u5225DB\u9023\u643a\u306a\u3069\u3001\u62e1\u5f35\u6027\u306b\u5bcc\u3093\u3060\u904b\u7528\u306b\u3088\u3063\u3066\u3001CX\u5411\u4e0a\u304c\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/div>\n          <div class=\"service-logo\">\n            <div class=\"brand-left\">\n              <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/02\/cropped-fabicon-32x32.png\" alt=\"\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n              <span class=\"service-brand-name\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<\/span>\n            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id=\"post-26383-_x2ejmegxong5\"><\/a>\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u300cMooA\u300d\u7d39\u4ecb\u8cc7\u6599<\/h2>\n\n\n\n<p>MooA<sup>\u00ae<\/sup>\uff08\u30e0\u30fc\u30a2\uff09\u306f\u751f\u6210AI\u3084\u72ec\u81ea\u306eAI\u6280\u8853\u3092\u53d6\u308a\u5165\u308c\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u696d\u52d9\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u5fdc\u5bfe\u696d\u52d9\u5168\u4f53\u306e\u77ed\u7e2e\u5316\u3068VOC\u306e\u6d3b\u7528\u3092\u4fc3\u9032\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u9023\u643a\u3057\u306a\u304c\u3089\u3001\u5fdc\u5bfe\u4e2d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u56de\u7b54\u696d\u52d9\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u6a5f\u80fd\u3001\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u306a\u3069\u3092\u7d39\u4ecb\u8cc7\u6599\u306b\u3066\u63b2\u8f09\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e0b\u8a18\u3088\u308a\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<figure 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href=\"https:\/\/mobilus.co.jp\/lab\/report\/mooa\/#form\">https:\/\/mobilus.co.jp\/lab\/report\/mooa\/#form<\/a>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306f\u3001\u4eca\u3084\u5358\u306a\u308b\u300c\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u300d\u3067\u306f\u306a\u304f\u3001\u4f01<\/p>\n","protected":false},"author":32,"featured_media":26384,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[156],"tags":[88,185,49,51,96,34,77,161,83,85,150],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/26383"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=26383"}],"version-history":[{"count":22,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/26383\/revisions"}],"predecessor-version":[{"id":26499,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/26383\/revisions\/26499"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/26384"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=26383"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=26383"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=26383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}