{"id":26565,"date":"2026-05-29T10:00:00","date_gmt":"2026-05-29T01:00:00","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=26565"},"modified":"2026-05-29T14:34:29","modified_gmt":"2026-05-29T05:34:29","slug":"column_voc2","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/cx\/column_voc2\/","title":{"rendered":"\u65e5\u7c73\u3067\u5b9f\u65bd\u3057\u305fVoC\u5229\u6d3b\u7528\u5b9f\u614b\u8abf\u67fb\u3067\u5224\u660e\uff01\u300c\u6210\u679c\u3092\u51fa\u3059\u4f1a\u793e\u300d\u304c\u3053\u3063\u305d\u308a\u3084\u3063\u3066\u3044\u308b\u5171\u901a\u70b9"},"content":{"rendered":"\n

\u57f7\u7b46\u8005<\/strong>
\u682a\u5f0f\u4f1a\u793e\u30e9\u30fc\u30cb\u30f3\u30b0\u30a4\u30c3\u30c8\u3000\u57f7\u884c\u5f79\u54e1 CMO\u3000\u4e95\u4e0a\u3000\u96c5\u535a<\/strong><\/p>\n\n\n\n

<\/p>\n\n\n\n


\u672c\u30b3\u30e9\u30e0\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u96c6\u307e\u308b\u300c\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u300d\u3092\u3001\u5358\u306a\u308b\u82e6\u60c5\u51e6\u7406\u306e\u6750\u6599\u304b\u3089\u4f01\u696d\u306e\u672a\u6765\u3092\u5275\u308b\u300c\u7d4c\u55b6\u8cc7\u6e90\u300d\u3078\u3068\u6607\u83ef\u3055\u305b\u308b\u9053\u7b4b\u3092\u3001\u524d\u7de8\u3068\u5f8c\u7de8\u306e\u51682\u56de\u3067\u7d10\u89e3\u304d\u307e\u3059\u3002\u3055\u307e\u3056\u307e\u306a\u4f01\u696d\u306e\u9867\u5ba2\u63a5\u70b9\u3092\u4f34\u8d70\u652f\u63f4\u3059\u308b\u6700\u524d\u7dda\u3067\u57f9\u3063\u305f\u77e5\u898b\u3068\u3001\u6700\u65b0\u306eVoC\u5229\u6d3b\u7528\u5b9f\u614b\u8abf\u67fb\u304b\u3089\u660e\u3089\u304b\u306b\u306a\u3063\u305f\u300c\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u4f01\u696d\u300d\u306e\u5171\u901a\u9805\u3092\u304a\u5c4a\u3051\u3067\u304d\u308c\u3070\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u524d\u7de8\u3067\u306fVoC\u6d3b\u52d5\u306b\u304a\u3044\u3066\u65e5\u672c\u4f01\u696d\u304c\u76f4\u9762\u3059\u308b\u300c\u76ee\u8a70\u307e\u308a\u300d\u3092\u7d10\u89e3\u3044\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u5f8c\u7de8\u3068\u306a\u308b\u672c\u8a18\u4e8b\u3067\u306f\u56fd\u5185\u3067\u5b9f\u65bd\u3057\u305f\u300cVoC\u5229\u6d3b\u7528\u5b9f\u614b\u8abf\u67fb2026\u300d\u304b\u3089\u3001\u696d\u7e3e\u3084\u6e80\u8db3\u5ea6\u3067\u9ad8\u3044\u6210\u679c\u3092\u51fa\u3059\u300c\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u4f01\u696d\u300d\u3068\u305d\u308c\u4ee5\u5916\u306e\u4f01\u696d\u306e\u6c7a\u5b9a\u7684\u306a\u5dee\u3092\u898b\u3066\u3044\u304f\u3053\u3068\u3067\u300c\u76ee\u8a70\u307e\u308a\u300d\u304b\u3089\u3069\u3046\u3084\u3063\u3066\u629c\u3051\u51fa\u3059\u306e\u304b\u3001\u306e\u30d2\u30f3\u30c8\u3092\u7d10\u89e3\u3044\u3066\u3044\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

1. \u56fd\u5185\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u4f01\u696d\u304c\u6311\u3080\u300c\u751f\u6210AI\u300d\u3068\u306e\u5171\u5275\u3068\u5f79\u5272\u5206\u62c5<\/strong><\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

\u65e5\u672c\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u3001\u4eca\u3001\u6700\u3082\u30a8\u30ad\u30b5\u30a4\u30c6\u30a3\u30f3\u30b0\u306a\u5909\u5316\u304c\u8d77\u304d\u3066\u3044\u308b\u306e\u306f\u300c\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u306e\u5411\u304d\u5408\u3044\u65b9\u300d\u3060\u306a\u601d\u3044\u307e\u3059\u3057\u3001\u307f\u306a\u3055\u3093\u306e\u8208\u5473\u95a2\u5fc3\u3082\u9ad8\u3044\u3068\u601d\u3044\u307e\u3059\u306e\u3067\u3001\u307e\u305a\u306f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5074\u9762\u304b\u3089\u5165\u308a\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u79c1\u305f\u3061\u304c\u5b9f\u65bd\u3057\u305f\u56fd\u5185\u306e\u5b9f\u614b\u8abf\u67fb\u3092\u898b\u308b\u3068\u3001\u300c\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u300d\u6d3b\u52d5\u3067\u6210\u679c\u3092\u5b9f\u611f\u3057\u3066\u3044\u308b\u300c\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\uff08HP\uff09\u4f01\u696d\u300d\u3068\u305d\u308c\u4ee5\u5916\u306e\u4f01\u696d\u3067\u306f\u3001\u751f\u6210AI\u306e\u6d3b\u7528\u59ff\u52e2\u306b\u9855\u8457\u306a\u5dee\u304c\u51fa\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u751f\u6210AI\u306e\u5c0e\u5165\u72b6\u6cc1\u306b\u3064\u3044\u3066\u3001\u5927\u304d\u304f\u300c\u53ce\u96c6\u3001\u5206\u6790\u3001\u6539\u5584\u6d3b\u52d5\u300d\u306e3\u3064\u306e\u30d5\u30a7\u30fc\u30ba\u306b\u304a\u3051\u308b\u5c0e\u5165\u72b6\u6cc1\u3092\u8abf\u67fb\u3057\u307e\u3057\u305f\u3002
\u6ce8\u76ee\u3059\u3079\u304d\u306f\u3001\u5206\u6790\u30d5\u30a7\u30fc\u30ba\u306b\u304a\u3051\u308b\u5c0e\u5165\u7387\u3067\u3059\u3002\u305d\u306e\u4ed6\u4f01\u696d\u306e32%\u306b\u5bfe\u3057\u3001\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u4f01\u696d\u306f60%\u304c\u751f\u6210AI\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3057\u305f\u3002\u7d042\u500d\u3067\u3059\u306d\u3002\u3057\u304b\u3057\u3001\u3053\u3053\u3067\u884c\u308f\u308c\u3066\u3044\u308b\u306e\u306f\u5358\u306a\u308b\u300c\u81ea\u52d5\u5316\u300d\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5177\u4f53\u7684\u306a\u6d3b\u7528\u30b7\u30fc\u30f3\u3092\u8abf\u67fb\u3059\u308b\u3068\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u4f01\u696d\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u304b\u3089\u300c\u306a\u305c\u304a\u5ba2\u3055\u307e\u306f\u9023\u7d61\u3057\u3066\u304d\u305f\u306e\u304b\u300d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30ea\u30fc\u30ba\u30f3\u3084\u30c8\u30d4\u30c3\u30af\u5206\u985e\u3001\u611f\u60c5\u306e\u81ea\u52d5\u5206\u6790\u306a\u3069\u3001\u3053\u308c\u307e\u3067\u300c\u4eba\u9593\u306b\u306f\u96e3\u3057\u304b\u3063\u305f\u30fb\u6839\u6027\u3067\u3053\u306a\u3057\u3066\u304d\u305f\u9818\u57df\u300d\u3092AI\u306b\u59d4\u306d\u308b\u3053\u3068\u3092\u7a4d\u6975\u7684\u306b\u5b9f\u65bd\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3057\u305f\u3002\u300c\u305d\u306e\u5148\u306e\u6539\u5584\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8003\u3048\u308b\u6642\u9593\u306e\u637b\u51fa\u300d\u3082\u3057\u304f\u306f\u300c\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u58f0\u3092\u7e4b\u3044\u3067\u3044\u304f\u4ed5\u7d44\u307f\u300d\u3092\u7a4d\u6975\u7684\u306b\u4f5c\u308a\u51fa\u3059\u3001\u6975\u3081\u3066\u9ad8\u5ea6\u306a\u30c1\u30e3\u30ec\u30f3\u30b8\u3092\u884c\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u3046\u304b\u304c\u3048\u307e\u3059\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u5b9f\u969b\u306b\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u4f01\u696d\u306e\u4e2d\u304b\u3089\u8907\u6570\u306e\u4f01\u696d\u306b\u76f4\u63a5\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3082\u5b9f\u65bd\u3057\u307e\u3057\u305f\u304c\u3001AI\u306b\u4f5c\u696d\u3092\u4efb\u305b\u3001\u4eba\u9593\u306f\u300c\u3053\u306e\u58f0\u304c\u7d4c\u55b6\u306b\u3069\u3093\u306a\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u4e0e\u3048\u308b\u304b\u300d\u300c\u3069\u306e\u90e8\u9580\u3068\u9023\u643a\u3059\u308c\u3070\u9867\u5ba2\u306e\u4e0d\u6e80\u3092\u6839\u672c\u304b\u3089\u65ad\u3066\u308b\u304b\u300d\u3092\u8003\u3048\u308b\u30af\u30ea\u30a8\u30a4\u30c6\u30a3\u30d6\u306a\u4ed5\u4e8b\u306b\u30b7\u30d5\u30c8\u3059\u308b\u3002\u3053\u306e\u3001\u4eba\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5f79\u5272\u5206\u62c5\u3092\u6226\u7565\u7684\u306b\u518d\u5b9a\u7fa9\u3057\u3001\u65b0\u3057\u3044\u4fa1\u5024\u3092\u5275\u9020\u3057\u3088\u3046\u3068\u3059\u308b\u300c\u59ff\u52e2\u300d\u3053\u305d\u304c\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u771f\u306e\u5f37\u307f\u3060\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5358\u306a\u308b\u300c\u52b9\u7387\u5316\u300d\u3067\u7d42\u308f\u3089\u305b\u305a\u3001\u7d44\u7e54\u5909\u9769\u306e\u300c\u30a8\u30f3\u30b8\u30f3\u300d\u3068\u3057\u3066\u4f7f\u3044\u5012\u305d\u3046\u3068\u3059\u308b\u610f\u5fd7\u304c\u3001\u6570\u5b57\u306e\u5dee\u3068\u306a\u3063\u3066\u8868\u308c\u3066\u3044\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n

2. \u300c\u75db\u307f\u300d\u3092\u300c\u91d1\u984d\u300d\u306b\u7ffb\u8a33\u3057\u3001\u7d44\u7e54\u3092\u52d5\u304b\u3059\u6280\u8853<\/strong><\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

\u5c11\u3057\u3001\u5225\u306e\u78ba\u5ea6\u304b\u3089\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002\u65e5\u672c\u4f01\u696d\u304cVoC\u6d3b\u7528\u3067\u82e6\u52b4\u3057\u3001\u632b\u6298\u3059\u308b\u5927\u304d\u306a\u8981\u56e0\u306e\u4e00\u3064\u306f\u3001\u300c\u4ed6\u90e8\u9580\uff08\u88fd\u54c1\u958b\u767a\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\uff09\u304c\u52d5\u3044\u3066\u304f\u308c\u306a\u3044\u300d\u3068\u3044\u3046\u58c1\u306b\u3076\u3064\u304b\u3063\u305f\u6642\u3067\u3059\u3002\u3069\u308c\u307b\u3069\u73fe\u5834\u304c\u300c\u304a\u5ba2\u3055\u307e\u304c\u56f0\u3063\u3066\u3044\u307e\u3059\uff01\u300d\u3068\u71b1\u5f01\u3057\u3066\u3082\u3001\u4ed6\u90e8\u9580\u306b\u306f\u4ed6\u90e8\u9580\u306e\u512a\u5148\u9806\u4f4d\u304c\u3042\u308a\u3001\u81ea\u90e8\u9580\u3078\u306e\u5f71\u97ff\u3082\u628a\u63e1\u3067\u304d\u306a\u3044\u305f\u3081\u306b\u306a\u304b\u306a\u304b\u8170\u3092\u4e0a\u3052\u3066\u304f\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

\u3053\u3053\u3067\u3001\u7c73\u56fd\u306e\u6700\u65b0\u8abf\u67fb\uff08CCMC\u793e\uff08\uff08Customer Care Measurement & Consulting, LLC\uff09\uff09\uff09\u306e\u77e5\u898b\u304c\u5927\u304d\u306a\u30d2\u30f3\u30c8\u306b\u306a\u308b\u306e\u3067\u304a\u4f1d\u3048\u3057\u307e\u3059\u3002\u7c73\u56fd\u3067\u3082\u65e5\u672c\u3068\u540c\u69d8\u306bVoC\u6d3b\u52d5\u306b\u95a2\u3059\u308b\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u304c\u3001\u6700\u65b0\u8abf\u67fb\uff082026\u5e741\u6708\u5b9f\u65bd\uff09\u3067\u898b\u3048\u3066\u304d\u305f\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u3067\u306f\u3001\u6539\u5584\u3092\u4fc3\u3059\u969b\u306b\u611f\u60c5\u8ad6\u306b\u983c\u308b\u3053\u3068\u306f\u306a\u3044\u3053\u3068\u304c\u660e\u3089\u304b\u3067\u3057\u305f\u3002\u5f7c\u3089\u304c\u6210\u529f\u306e\u9375\u3068\u3057\u3066\u3044\u308b\u306e\u306f\u3001\u300c\u7279\u5b9a\u306e\u554f\u984c\u306b\u3088\u308b\u8ca1\u52d9\u7684\u306a\u30a4\u30f3\u30d1\u30af\u30c8\uff08Financial impact\uff09\u300d\u3092\u5b9a\u91cf\u5316\u3059\u308b\u3053\u3068<\/strong>\u3067\u3059\u3002<\/p>\n\n\n\n

\u300c\u3053\u306e\u88fd\u54c1\u306e\u4f7f\u3044\u306b\u304f\u3055\u306b\u3088\u3063\u3066\u3001\u5e74\u9593\u3067\u3069\u308c\u3060\u3051\u306e\u53ce\u76ca\u304c\u5931\u308f\u308c\u3066\u3044\u308b\u306e\u304b\uff08Quantifying the pain\uff09\u300d\u3002\u3053\u308c\u3092\u300c\u91d1\u984d\u300d\u3068\u3044\u3046\u5171\u901a\u8a00\u8a9e\u3067\u63d0\u793a\u3059\u308b\u3053\u3068\u3067\u3001VoC\u306f\u73fe\u5834\u306e\u300c\u5207\u5b9f\u306a\u304a\u9858\u3044\u300d\u304b\u3089\u3001\u7d4c\u55b6\u5c64\u304c\u7121\u8996\u3067\u304d\u306a\u3044\u300c\u6295\u8cc7\u5224\u65ad\u306e\u6750\u6599\u300d\u3078\u3068\u683c\u4e0a\u3052\u3055\u308c\u307e\u3059\u3002\u300c\u304a\u5ba2\u3055\u307e\u304c\u60b2\u3057\u3093\u3067\u3044\u308b\u300d\u3068\u3044\u3046\u5831\u544a\u3092\u3001\u300c\u3053\u306e\u554f\u984c\u3092\u653e\u7f6e\u3059\u308b\u3068\u6765\u671f\u306b\u3053\u308c\u3060\u3051\u306e\u640d\u5931\u304c\u51fa\u308b\u300d\u3068\u3044\u3046\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9\uff08\u7d4c\u55b6\u8ab2\u984c\uff09\u306b\u7ffb\u8a33\u3059\u308b\u529b\u3002\u65e5\u672c\u306e\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u4f01\u696d\u306b\u304a\u3044\u3066\u3082\u3001AI\u3067\u5206\u6790\u306e\u30b9\u30d4\u30fc\u30c9\u3092\u4e0a\u3052\u3064\u3064\u3001\u305d\u306e\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\u3092\u300c\u30d3\u30b8\u30cd\u30b9\u306e\u8a00\u8449\u300d\u306b\u78e8\u304d\u4e0a\u3052\u3066\u4ed6\u90e8\u9580\u306e\u4f1a\u8b70\u306b\u6301\u3061\u8fbc\u3080\u3001\u3068\u3044\u3046\u300c\u7ffb\u8a33\u8853\u300d\u304c\u6210\u679c\u306b\u76f4\u7d50\u3057\u3066\u3044\u308b\u30e1\u30fc\u30ab\u30fc\u4f01\u696d\u304c\u3044\u3089\u3063\u3057\u3083\u3044\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u307e\u3055\u306b\u300cIT\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u5b9f\u73fe\u3059\u3079\u304d\u65b0\u305f\u306a\u4fa1\u5024\u300d\u305d\u306e\u3082\u306e\u3060\u3068\u611f\u3058\u307e\u3059\u3002<\/p>\n\n\n\n

3. \u300c\u30ec\u30dd\u30fc\u30c8\u3057\u3066\u7d42\u308f\u308a\u300d\u306b\u3057\u306a\u3044\u3002\u904b\u7528\u306e\u8ffd\u8de1\u3068\u6ce5\u81ed\u3044\u30d5\u30a9\u30ed\u30fc<\/strong><\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

\u300c\u5171\u6709\u306e\u58c1\u300d\u3068\u300c\u8cac\u4efb\u306e\u58c1\u300d\u3092\u4e57\u308a\u8d8a\u3048\u3066\u3044\u304f\u3068\u3044\u3046\u89b3\u70b9\u304b\u3089\u898b\u3048\u3066\u304f\u308b\u6c7a\u5b9a\u7684\u306a\u9055\u3044\u306f\u3001\u30c7\u30fc\u30bf\u3092\u5c4a\u3051\u305f\u5f8c\u306e\u300c\u57f7\u5ff5\u300d\u3067\u3059\u3002\u591a\u304f\u306e\u4f01\u696d\u304c\u300c\u30ec\u30dd\u30fc\u30c8\u3092\u9001\u3063\u305f\u304b\u3089\u3001\u3042\u3068\u306f\u4ed6\u90e8\u9580\u306e\u8cac\u4efb\u3060\u300d\u300c\u3053\u3053\u304b\u3089\u5148\u306f\u95a2\u4e0e\u3059\u3079\u304d\u3067\u306f\u306a\u3044\u300d\u3068\u8003\u3048\u304c\u3061\u3067\u3059\u304c\u3001\u7c73\u56fd\u306e\u30ea\u30fc\u30c0\u30fc\u4f01\u696d\u306f\u6c7a\u3057\u3066\u305d\u3053\u3067\u8db3\u3092\u6b62\u3081\u3066\u3044\u306a\u3044\u3053\u3068\u3082\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u5f7c\u3089\u306f\u3001\u300c\u73fe\u5834\u306e\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304c\u5b9f\u969b\u306bVoC\u3092\u3069\u3046\u6d3b\u7528\u3057\u3066\u3044\u308b\u304b\u300d\u3092\u7d99\u7d9a\u7684\u306b\u8ffd\u8de1<\/strong>\u3057\u3001\u904b\u7528\u5b9f\u614b\u3092\u78ba\u8a8d\u3057\u3066\u3044\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u300c\u6708\u306b5\u4eba\u306e\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306bVoC\u306e\u6d3b\u7528\u306e\u72b6\u6cc1\u3092\u76f4\u63a5\u554f\u3046\u300d\u3068\u3044\u3063\u305f\u3001\u5fb9\u5e95\u3057\u305f\u201c\u73fe\u5834\u201d\u78ba\u8a8d\u3092\u884c\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002\u65e5\u672c\u306eVoC\u6d3b\u52d5\u306e\u5168\u4f53\u611f\u3092\u4e00\u8a00\u3067\u8a00\u8449\u3092\u9078\u3070\u305a\u306b\u8a00\u3046\u3068\u3001\u300c\u3084\u3063\u3066\u3044\u308b\u611f\u300d\u3060\u3068\u601d\u3044\u307e\u3059\u3002\u5b9f\u969b\u306b\u3001\u52b9\u679c\u7684\u306b\u6d3b\u52d5\u3057\u3066\u3044\u308b\u3068\u7b54\u3048\u305f\u4f01\u696d\u304c7\u5272\u8fd1\u304f\u3060\u3063\u305f\u306e\u306b\u5bfe\u3057\u3066\u3001VoC\u304b\u3089\u306e\u6539\u5584\u6d3b\u52d5\u3092\u3057\u3063\u304b\u308a\u7d50\u679c\u306b\u7e4b\u3052\u3066\u3044\u308b\uff08\u8ab2\u984c\u30923\u5272\u4ee5\u4e0a\u5bfe\u5fdc\u30fb\u89e3\u6c7a\u3057\u3066\u3044\u308b\uff09\u5272\u5408\u306f2\u5272\u7a0b\u5ea6\u3068\u3001\u8a8d\u8b58\u3068\u5b9f\u614b\u306b\u6f5c\u5728\u7684\u306a\u30ae\u30e3\u30c3\u30d7\u304c\u3042\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3057\u305f\u3002\u5148\u307b\u3069\u306e\u7c73\u56fd\u4e8b\u4f8b\u306e\u3088\u3046\u306a\u300c\u6539\u5584\u3092\u8ffd\u3044\u304b\u3051\u308b\u6d3b\u52d5\u300d\u306f\u307e\u3060\u3042\u307e\u308a\u898b\u304b\u3051\u306a\u3044\u3067\u3059\u3088\u306d\u3002<\/p>\n\n\n\n

\u3068\u306f\u3044\u3048\u3001\u56fd\u5185\u3067\u3082\u6210\u679c\u3092\u51fa\u3057\u3066\u3044\u308b\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u4f01\u696d\u306f\u3001\u4ed6\u90e8\u9580\u3068\u306e\u300c\u6ce5\u81ed\u3044\u9023\u643a\u300d\u3092\u53ad\u3044\u307e\u305b\u3093\u3002AI\u3068\u3044\u3046\u6700\u5148\u7aef\u306e\u6b66\u5668\u3092\u624b\u306b\u3057\u306a\u304c\u3089\u3001\u305d\u306e\u5206\u6790\u7d50\u679c\u3092\u6301\u3063\u3066\u62c5\u5f53\u8005\u306e\u5e2d\u306b\u8db3\u3092\u904b\u3073\u3001\u6539\u5584\u304c\u5b9a\u7740\u3059\u308b\u307e\u3067\u4f34\u8d70\u3059\u308b\u3002\u300cAI\u3067\u5206\u6790\u3092\u30b7\u30e7\u30fc\u30c8\u30ab\u30c3\u30c8\u3057\u305f\u5206\u3001\u6d6e\u3044\u305f\u6642\u9593\u3092\u4f7f\u3063\u3066\u3001\u4eba\u9593\u304c\u5fb9\u5e95\u7684\u306b\u6c57\u3092\u304b\u304f\u300d\u3068\u3044\u3046\u9006\u8aac\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u3001\u5b9f\u306f\u7d44\u7e54\u3092\u52d5\u304b\u3059\u6700\u3082\u78ba\u5b9f\u306a\u9053\u306a\u306e\u3067\u3059\u3002\u3053\u306e\u300c\u30c7\u30b8\u30bf\u30eb\u306e\u30b9\u30d4\u30fc\u30c9\u300d\u3068\u300c\u30a2\u30ca\u30ed\u30b0\u306e\u5fb9\u5e95\u3057\u305f\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u300d\u306e\u639b\u3051\u5408\u308f\u305b\u3053\u305d\u304c\u3001VoC\u3092\u793e\u5185\u306e\u5f62\u9ab8\u5316\u3057\u305f\u6570\u5b57\u306b\u3055\u305b\u305a\u3001\u5b9f\u52b9\u6027\u306e\u3042\u308b\u65bd\u7b56\u3078\u3068\u5909\u3048\u3066\u3044\u304f\u9375\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

4. \u304a\u308f\u308a\u306b\uff1a\u5927\u5207\u306a\u306e\u306f\u300c\u58f0\u3092\u8074\u3044\u305f\u5f8c\u300d\u306e\u52d5\u304d\u65b9<\/strong><\/h2>\n\n\n\n

\u65e5\u7c73\u306e\u8abf\u67fb\u3092\u6bd4\u8f03\u3057\u3066\u898b\u3048\u3066\u304f\u308b\u306e\u306f\u3001\u300c\u5206\u6790\u306e\u9ad8\u5ea6\u5316\u306f\u3042\u304f\u307e\u3067\u30b9\u30bf\u30fc\u30c8\u5730\u70b9\u3067\u3042\u308a\u3001\u76ee\u7684\u306f\u7d44\u7e54\u3092\u52d5\u304b\u3059\u30a2\u30af\u30b7\u30e7\u30f3\uff08\u884c\u52d5\uff09\u306b\u3042\u308b\u300d\u3068\u3044\u3046\u3001\u6975\u3081\u3066\u30b7\u30f3\u30d7\u30eb\u304b\u3064\u672c\u8cea\u7684\u306a\u4e8b\u5b9f\u3067\u3059\u3002<\/p>\n\n\n\n

\u65e5\u672c\u306e\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u4f01\u696d\u306f\u3001\u751f\u6210AI\u3068\u3044\u3046\u65b0\u3057\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u679c\u6562\u306b\u30c1\u30e3\u30ec\u30f3\u30b8\u3059\u308b\u3053\u3068\u3067\u300115\u5e74\u6765\u306e\u8ab2\u984c\u3067\u3042\u3063\u305f\u300c\u5206\u6790\u306e\u505c\u6ede\u300d\u3092\u6253\u7834\u3057\u3001\u305d\u3053\u3067\u5f97\u305f\u6642\u9593\u3092\u300c\u4ed6\u90e8\u9580\u3068\u306e\u4ea4\u6e09\u300d\u3084\u300c\u30d3\u30b8\u30cd\u30b9\u30b1\u30fc\u30b9\u306e\u69cb\u7bc9\u300d\u3068\u3044\u3063\u305f\u3001\u4eba\u9593\u306b\u3057\u304b\u3067\u304d\u306a\u3044\u6ce5\u81ed\u304f\u3082\u30af\u30ea\u30a8\u30a4\u30c6\u30a3\u30d6\u306a\u9818\u57df\u306b\u6ce8\u304e\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002\uff08\u307e\u3060\u6bb5\u968e\u3068\u3057\u3066\u306f\u201c\u30c1\u30e3\u30ec\u30f3\u30b8\u201d\u3067\u3059\u304c\uff09<\/p>\n\n\n\n

\u300c\u3069\u3093\u306a\u30c4\u30fc\u30eb\u304c\u81ea\u793e\u306b\u306f\u5408\u3063\u3066\u3044\u308b\u306e\u304b\u2026\u300d\u300c\u30c7\u30fc\u30bf\u306f\u63c3\u3063\u305f\u3002\u30c4\u30fc\u30eb\u3082\u5165\u308c\u305f\u3002\u6b21\u306f\u3001\u3069\u3046\u52d5\u304f\u304b\uff1f\u300d\u300c\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u30c7\u30fc\u30bf\u8a2d\u8a08\u3092\u884c\u3048\u3070\u3001\u4ed6\u90e8\u9580\u306e\u62c5\u5f53\u8005\u304c\u601d\u308f\u305a\u52d5\u304d\u51fa\u3057\u305f\u304f\u306a\u308b\u3088\u3046\u306a\u3001\u523a\u3055\u308b\u30ec\u30dd\u30fc\u30c8\u304c\u4f5c\u308c\u308b\u306e\u304b\u300d\u305d\u3093\u306a\u5177\u4f53\u7684\u306a\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u3082\u3053\u308c\u304b\u3089VoC\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u203b<\/sup>\u306e\u30e1\u30f3\u30d0\u30fc\u3067\u6df1\u5800\u308a\u3057\u3066\u3044\u3051\u308c\u3070\u3068\u601d\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n

\u6700\u5f8c\u306b\u524d\u7de8\uff08\u7b2c1\u56de\uff09\u3068\u5f8c\u7de8\uff08\u7b2c2\u56de\uff09\u3092\u5408\u308f\u305b\u3066\u7c21\u5358\u306b\u307e\u3068\u3081\u308b\u3068\u3001\u4eca\u79c1\u305f\u3061\u306eVoC\u6d3b\u52d5\u306b\u3042\u308b\u300c\u76ee\u8a70\u307e\u308a\u300d\u3092\u89e3\u6d88\u3057\u3066\u3044\u304f\u305f\u3081\u306b\u306f\u3001VoC\u6d3b\u52d5\u306e\u76ee\u7684\u3068\u5bfe\u8c61\u7bc4\u56f2\u3092\u660e\u78ba\u306b\u3057\u3001\u6295\u8cc7\u5bfe\u52b9\u679c\u3084\u30ea\u30b9\u30af\u304b\u3089\u512a\u5148\u5ea6\u3092\u5b9a\u91cf\u8a55\u4fa1\u3057\u3001\u5404\u90e8\u9580\u306b\u5c55\u958b\u3057\u3064\u3064\u6539\u5584\u3092\u8ffd\u3046\u3001\u3053\u306e\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u305d\u306e\u4e2d\u3067\u3001\u751f\u6210AI\u3084AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306a\u3069\u306e\u6700\u65b0\u6280\u8853\u3092\u3069\u3053\u3067\u3069\u3046\u6d3b\u7528\u3059\u308b\u304b\u3001\u3092\u898b\u6975\u3081\u3066\u904b\u7528\u306b\u7d44\u307f\u8fbc\u3093\u3067\u3044\u304f\u3053\u3068\u304c\u3042\u3089\u305f\u3081\u3066\u91cd\u8981\u3060\u3068\u8003\u3048\u307e\u3059\u3002\u5b9f\u306f\u3001CX3.0\u00ae\u304c\u6301\u3064\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u306f\u3001VoC\u6d3b\u52d5\u3092\u69cb\u9020\u5316\u3059\u308b\u306b\u306f\u307e\u3055\u306b\u3074\u3063\u305f\u308a\u306a\u30e2\u30c7\u30eb\u3060\u3063\u305f\u308a\u3082\u3057\u307e\u3059\u3002\u3053\u306e\u3042\u305f\u308a\u306f\u3001\u307e\u305f\u5225\u306e\u6a5f\u4f1a\u3067\u304a\u8a71\u3067\u304d\u308c\u3070\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u7686\u3055\u307e\u306eVoC\u6d3b\u52d5\u304c\u3088\u308a\u826f\u304d\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3088\u3046\u306b\u3002<\/p>\n\n\n\n

\u203bVoC\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u3054\u7d39\u4ecb<\/p>\n\n\n\n

\u4f01\u696d\u304c\u7d44\u7e54\u3084\u90e8\u7f72\u3092\u8d85\u3048\u305fVoC\u306e\u5229\u6d3b\u7528\u306b\u3088\u308bCX\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3066\u3044\u304f\u305f\u3081\u306b\u3001\u696d\u7a2e\u30fb\u696d\u614b\u3092\u8d85\u3048\u305f\u4f01\u696d\u304c\u8b70\u8ad6\u3057\u3001\u6a19\u6e96\u30e2\u30c7\u30eb\u306e\u69cb\u7bc9\u3068\u904b\u7528\u3067\u65b0\u305f\u306a\u4fa1\u5024\u3092\u5275\u9020\u3057\u3066\u3044\u304f\u53d6\u7d44\u307f\u3067\u3059\u3002\u4e0d\u5b9a\u671f\u3067\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u4f1a\u3084\u30bb\u30df\u30ca\u30fc\u3092\u5b9f\u65bd\u3057\u3066\u304a\u308a\u307e\u3059\u306e\u3067\u3001\u305d\u306e\u969b\u306f\u662f\u975e\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

\u57f7\u7b46\u8005\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb<\/h3>\n\n\n\n

\u682a\u5f0f\u4f1a\u793e\u30e9\u30fc\u30cb\u30f3\u30b0\u30a4\u30c3\u30c8\u3000\u57f7\u884c\u5f79\u54e1 CMO\u3000\u4e95\u4e0a \u96c5\u535a<\/strong><\/p>\n\n\n\n

\"\"<\/figure>
\n

\u897f\u5357\u5b66\u9662\u5927\u5b66 \u7d4c\u6e08\u5b66\u90e8 \u5352\u696d\u3002
2011\u5e74\u3088\u308a\u5927\u624bBPO\u4f01\u696d\u306b\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u4e8b\u696d\u306e\u7acb\u4e0a\u3052\u304b\u3089\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3001\u65b0\u898f\u4e8b\u696d\u958b\u767a\u3001\u30c7\u30b8\u30bf\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u3092\u63a8\u9032\u30022023\u5e74\u3088\u308a\u682a\u5f0f\u4f1a\u793e\u30e9\u30fc\u30cb\u30f3\u30b0\u30a4\u30c3\u30c8\u3078CMO\u3068\u3057\u3066\u53c2\u753b\u3002\u30a4\u30d9\u30f3\u30c8\u904b\u55b6\u3084\u696d\u754c\u8abf\u67fb\u306a\u3069\u306e\u5553\u8499\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u306b\u4e26\u884c\u3057\u3066\u901a\u4fe1\u3001\u30a4\u30f3\u30d5\u30e9\u3001SaaS\u3001\u4e0d\u52d5\u7523\u7b49\u306eCX\u6d3b\u52d5\u3092\u4f34\u8d70\u652f\u63f4\u3002<\/p>\n<\/div><\/div>\n\n\n\n

<\/p>\n\n\n\n

\u524d\u7de8\u306f\u3053\u3061\u3089<\/a><\/p>\n\n\n\n

\nhttps:\/\/mobilus.co.jp\/lab\/cx\/column_voc\/<\/a>\n<\/div><\/figure>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

\u57f7\u7b46\u8005\u682a\u5f0f\u4f1a\u793e\u30e9\u30fc\u30cb\u30f3\u30b0\u30a4\u30c3\u30c8\u3000\u57f7\u884c\u5f79\u54e1 CMO\u3000\u4e95\u4e0a\u3000\u96c5\u535a \u672c\u30b3\u30e9\u30e0\u3067\u306f\u3001\u30b3\u30f3<\/p>\n","protected":false},"author":32,"featured_media":26566,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[156],"tags":[88,186,109,100,119,97],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/26565"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=26565"}],"version-history":[{"count":48,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/26565\/revisions"}],"predecessor-version":[{"id":26924,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/26565\/revisions\/26924"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/26566"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=26565"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=26565"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=26565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}