{"id":28407,"date":"2026-07-31T10:00:00","date_gmt":"2026-07-31T01:00:00","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=28407"},"modified":"2026-07-28T16:14:08","modified_gmt":"2026-07-28T07:14:08","slug":"hdi_mobilus_seminar-report","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/cx\/hdi_mobilus_seminar-report\/","title":{"rendered":"AI\u5b9f\u7528\u30d5\u30a7\u30fc\u30ba\u306e\u4eca\u3001\u6539\u3081\u3066\u554f\u3044\u76f4\u3059\u300c\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u300d\u306e\u4f5c\u308a\u65b9"},"content":{"rendered":"\n

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\"\"<\/figure>\n\n\n\n

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\"\"<\/figure>\n\n\n\n

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\"\"<\/figure>\n\n\n\n

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\"\"<\/figure>\n\n\n\n
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\n
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\u8cea\u7591\u5fdc\u7b54<\/strong><\/h2>\n\n\n\n

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Q. \u30b3\u30b9\u30c8\u524a\u6e1b\u306e\u305f\u3081\u306eDX\u304c\u300c\u30d3\u30b8\u30cd\u30b9\u3092\u5931\u3046\u300d\u3068\u306f\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u30ea\u30b9\u30af\u3067\u3057\u3087\u3046\u304b\uff1f<\/strong><\/p>\n\n\n\n

A.\uff08\u5c71\u4e0b\u6c0f\uff09<\/strong> \u554f\u3044\u5408\u308f\u305b\u5148\u3092\u96a0\u3057\u305f\u308a\u3001\u6298\u308a\u8fd4\u3057\u96fb\u8a71\u3092\u5f85\u305f\u305b\u305f\u308a\u3059\u308b\u3088\u3046\u306a\u300c\u529b\u4efb\u305b\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u6e1b\u3089\u3059\u624b\u6cd5\u300d\u306f\u3001\u9867\u5ba2\u306e\u4e0d\u4fbf\u3092\u5f37\u3044\u308b\u3060\u3051\u3067\u3059\u3002\u554f\u984c\u304c\u89e3\u6c7a\u3067\u304d\u306a\u3044\u9867\u5ba2\u306f\u305d\u306e\u307e\u307e\u7af6\u5408\u4ed6\u793e\u3078\u3068\u79fb\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u672c\u6765\u3042\u308b\u3079\u304d\u59ff\u306f\u3001\u9867\u5ba2\u304c\u91cd\u5b9d\u3059\u308b\u300c\u6709\u52b9\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\uff08FAQ\u306a\u3069\uff09\u300d\u3092\u63d0\u4f9b\u3057\u3001\u7d50\u679c\u3068\u3057\u3066\u81ea\u7136\u306b\u554f\u3044\u5408\u308f\u305b\u6570\u304c\u6e1b\u3063\u3066\u3044\u304f\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002<\/p>\n\n\n\n

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A.\uff08\u5c71\u4e0b\u6c0f\uff09<\/strong> \u4f1a\u793e\u306e\u6587\u5316\u3084\u30eb\u30fc\u30eb\u3092\u6839\u672c\u304b\u3089\u5909\u3048\u308b\u5fc5\u8981\u304c\u3042\u308b\u305f\u3081\u3001KCS\u306e\u5c0e\u5165\u306f\u5bb9\u6613\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u66d6\u6627\u306a\u307e\u307e\u9032\u3081\u308b\u3068\u5fc5\u305a\u5931\u6557\u3057\u307e\u3059\u3002\u91cd\u8981\u306a\u306e\u306f\u3001\u7d4c\u55b6\u5c64\u3001\u73fe\u5834\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001\u305d\u3057\u3066\u9867\u5ba2\u306e\u305d\u308c\u305e\u308c\u306b\u5bfe\u3057\u3066\u300cKCS\u3092\u884c\u3046\u3053\u3068\u3067\u3069\u306e\u3088\u3046\u306a\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u306e\u304b\u300d\u3092\u5c0e\u5165\u524d\u306b\u660e\u78ba\u306b\u3057\u3001\u5408\u610f\u5f62\u6210\u3092\u56f3\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n

Q. \u65e2\u306b\u4ed6\u306eCRM\u3084FAQ\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u4f01\u696d\u304c\u300cMooA KnowledgeBase\u300d\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u3042\u308a\u307e\u3059\u304b\uff1f<\/strong><\/p>\n\n\n\n

A.\uff08\u9577\u8c37\u5ddd\uff09<\/strong> \u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u300c\u30ca\u30ec\u30c3\u30b8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6a5f\u80fd\u300d\u306b\u3088\u308b\u30ca\u30ec\u30c3\u30b8\u306e\u81ea\u52d5\u751f\u6210\u3068\u9023\u643a\u3067\u3059\u3002\u5fdc\u5bfe\u5c65\u6b74\u30d5\u30a1\u30a4\u30eb\u306a\u3069\u3092\u300cMooA KnowledgeBase\u300d\u306b\u53d6\u308a\u8fbc\u3093\u3067\u9ad8\u54c1\u8cea\u306aFAQ\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u56de\u7b54\u30c7\u30fc\u30bf\u3092\u751f\u6210\u3057\u3001\u305d\u308c\u3092\u65e2\u5b58\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u6d41\u3057\u8fbc\u3080\uff08\u30b7\u30b9\u30c6\u30e0\u9593\u9023\u643a\u3092\u884c\u3046\uff09\u3053\u3068\u3067\u3001\u73fe\u5728\u304a\u4f7f\u3044\u306e\u30b7\u30b9\u30c6\u30e0\u306e\u4fa1\u5024\u3092\u3055\u3089\u306b\u9ad8\u3081\u3001\u30ca\u30ec\u30c3\u30b8\u904b\u7528\u306e\u8ca0\u62c5\u3092\u5927\u5e45\u306b\u8efd\u6e1b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n

\u307e\u3068\u3081<\/strong><\/h2>\n\n\n\n

AI\u5b9f\u904b\u7528\u30d5\u30a7\u30fc\u30ba\u306b\u304a\u3044\u3066\u771f\u306eCX\u5411\u4e0a\u3092\u679c\u305f\u3059\u305f\u3081\u306b\u306f\u3001\u5358\u306b\u6700\u65b0\u306eAI\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u305d\u306eAI\u3092\u4e0b\u652f\u3048\u3057\u80b2\u3066\u308b\u305f\u3081\u306e\u300c\u30ca\u30ec\u30c3\u30b8\u306e\u8cea\u3068\u5faa\u74b0\u30b5\u30a4\u30af\u30eb\u300d\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u30b3\u30b9\u30c8\u524a\u6e1b\u306e\u307f\u306b\u504f\u91cd\u3057\u305fDX\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6a5f\u4f1a\u640d\u5931\u3092\u62db\u304d\u307e\u3059\u304c\u3001\u65e5\u3005\u306e\u9867\u5ba2\u5bfe\u5fdc\u304b\u3089\u73fe\u5834\u306e\u30ea\u30a2\u30eb\u306a\u89e3\u6c7a\u7b56\u3092\u751f\u307f\u51fa\u3057\u84c4\u7a4d\u3059\u308b\u300cKCS\u300d\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001CX\u3068\u5f93\u696d\u54e1\u4f53\u9a13\uff08EX\uff09\u306e\u53cc\u65b9\u3092\u9ad8\u3081\u307e\u3059\u3002<\/p>\n\n\n\n

\u305d\u3057\u3066\u3001\u3053\u306eKCS\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u751f\u6210AI\u306e\u529b\u3067\u534a\u81ea\u52d5\u5316\u3057\u3001\u4f01\u696d\u5185\u306e\u3042\u3089\u3086\u308b\u6697\u9ed9\u77e5\u3092\u5faa\u74b0\u3055\u305b\u308b\u300cMooA KnowledgeBase\u300d\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3092\u5287\u7684\u306b\u9ad8\u3081\u308b\u3068\u3068\u3082\u306b\u3001\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u4ed8\u52a0\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u5f37\u529b\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306a\u308a\u307e\u3059\u3002\u9867\u5ba2\u8996\u70b9\u3092\u5fb9\u5e95\u3057\u305f\u300cAI\u00d7\u30ca\u30ec\u30c3\u30b8\u904b\u7528\u300d\u3078\u306e\u30d1\u30e9\u30c0\u30a4\u30e0\u30b7\u30d5\u30c8\u304c\u3001\u4eca\u5f8c\u306e\u30d3\u30b8\u30cd\u30b9\u6210\u9577\u306e\u9375\u3067\u3042\u308b\u3053\u3068\u304c\u78ba\u8a8d\u3055\u308c\u305f\u30bb\u30df\u30ca\u30fc\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u3084\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u30fb\u751f\u6210AI\u3068\u306e\u9023\u643a\u304c\u53ef\u80fd\u306aAI\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3084\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u306e\u809d\u3068\u3082\u306a\u308b\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u69cb\u7bc9\u306b\u3088\u308b\u56de\u7b54\u30b5\u30b8\u30a7\u30b9\u30c8\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u691c\u7d22\u3092\u53ef\u80fd\u306b\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u300cMooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u300d\u3092\u306f\u3058\u3081\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff09\u306eDX\u63a8\u9032\u3092\u901a\u3058\u3066\u4f01\u696d\u306e\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u3001\u53ce\u76ca\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u7dcf\u5408\u7684\u306a\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

AI\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3084AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3059\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u306a\u3069\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3064\u306a\u304c\u308b\u5e45\u5e83\u3044\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u767a\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u305c\u3072\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n

\n\t
\n\t\t
\n\t\t\t
\n\t\t\t\t\"MooA\"\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t\t

MooA<\/h3>\n\t\t\t\t\t\t\t\t\t

MooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u306f\u751f\u6210AI\u3084\u72ec\u81ea\u306eAI\u6280\u8853\u3092\u53d6\u308a\u5165\u308c\u3066\u3001\u5bfe\u8a71\u30ed\u30b0\u304b\u3089AI\u304cQA\u30c9\u30e9\u30d5\u30c8\u3092\u81ea\u52d5\u751f\u6210\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u4f5c\u696d\u3092\u5927\u5e45\u306b\u52b9\u7387\u5316\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3067\u3059\u3002\u9ad8\u7cbe\u5ea6\u306a\u6587\u5b57\u8d77\u3053\u3057\u3067\u5fdc\u5bfe\u4e2d\u306e\u56de\u7b54\u3092\u652f\u63f4\u3057\u306a\u304c\u3089\u3001\u73fe\u5834\u306e\u6697\u9ed9\u77e5\u3092\u62bd\u51fa\u3057\u305f\u30ca\u30ec\u30c3\u30b8\u306e\u7d99\u7d9a\u6539\u5584\u3092\u81ea\u52d5\u5316\u3057\u3001\u5c5e\u4eba\u6027\u306b\u5de6\u53f3\u3055\u308c\u306a\u3044\u5fdc\u5bfe\u54c1\u8cea\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002

\u307e\u305f\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3084\u5c02\u9580\u8981\u4ef6\u306b\u3042\u308f\u305b\u305f\u51fa\u529b\u3067\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3057\u3001\u6539\u5584\u306b\u76f4\u7d50\u3059\u308bVOC\u5206\u6790\u3067CX\u5411\u4e0a\u3084\u30ea\u30b9\u30af\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t

\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\"\"\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\u30b5\u30fc\u30d3\u30b9\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\"\"\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\u30b5\u30fc\u30d3\u30b9\u30da\u30fc\u30b8\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\"\"\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\u95a2\u9023\u3059\u308b\u4e8b\u4f8b\u4e00\u89a7\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

AI\u306e\u5b9f\u7528\u5316\u304c\u6025\u901f\u306b\u9032\u3080\u73fe\u5728\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5411\u4e0a\u3068<\/p>\n","protected":false},"author":32,"featured_media":28408,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_wp_rev_ctl_limit":""},"categories":[156],"tags":[88,189,190,191,194,109,119,163,44,150,170],"class_list":{"0":"post-28407","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cx","8":"tag-cx","9":"tag-kcs","10":"tag-190","11":"tag-191","12":"tag-dx","13":"tag-ai","14":"tag-generation-ai","15":"tag-faq","16":"tag-event-report","17":"tag-mooa","18":"tag-170","19":"one-column","20":"ar-one-column","21":"au-one-column"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/28407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=28407"}],"version-history":[{"count":20,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/28407\/revisions"}],"predecessor-version":[{"id":28529,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/28407\/revisions\/28529"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/28408"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=28407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=28407"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=28407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}