{"id":3476,"date":"2020-09-28T11:16:34","date_gmt":"2020-09-28T02:16:34","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=3476"},"modified":"2025-02-26T15:19:41","modified_gmt":"2025-02-26T06:19:41","slug":"newnomal-callcenter","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/event-report\/newnomal-callcenter\/","title":{"rendered":"\u3010\u30bb\u30df\u30ca\u30fc\u30ec\u30dd\u30fc\u30c8\u2460\uff5c\u30e2\u30d3\u30eb\u30b9\u00d7EY\u3011With\u30b3\u30ed\u30ca\u6642\u4ee3\u306e\u9867\u5ba2\u884c\u52d5\u5909\u5bb9\u3068\u3001\u6c42\u3081\u3089\u308c\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5909\u9769"},"content":{"rendered":"\n

\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001EY\u30a2\u30c9\u30d0\u30a4\u30b6\u30ea\u30fc\u30fb\u30a2\u30f3\u30c9\u30fb\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u682a\u5f0f\u4f1a\u793e\uff08\u4ee5\u4e0b\u3001EY\uff09\u3068\u5171\u50ac\u3067\u300cWith\u30b3\u30ed\u30ca\u6642\u4ee3\u3001\u9867\u5ba2\u884c\u52d5\u5909\u5bb9\u3068\u6c42\u3081\u3089\u308c\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5909\u9769\u300d\u3092\u30c6\u30fc\u30de\u3068\u3057\u305f\u30aa\u30f3\u30e9\u30a4\u30f3\u30bb\u30df\u30ca\u30fc\u3092\u30012020\u5e747\u670830\u65e5\u306b\u958b\u50ac\u3057\u307e\u3057\u305f\u3002\u30bb\u30c3\u30b7\u30e7\u30f3\u5185\u5bb9\u3068\u30d1\u30cd\u30eb\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u306e\u69d8\u5b50\u3092\u629c\u7c8b\u3057\u3066\u304a\u5c4a\u3051\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\n
\u672c\u8a18\u4e8b\u306f\u3001EY \u7530\u5bae\u6c0f\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u5185\u5bb9\u3067\u3059\u3002\u6d88\u8cbb\u884c\u52d5\u5909\u5316\u3084\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30fbSV\u3078\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u7d50\u679c\u306a\u3069\u3001\u69d8\u3005\u306a\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u300c\u9867\u5ba2\u8996\u70b9\u306b\u3088\u308b\u30c1\u30e3\u30cd\u30eb\u6700\u9069\u5316\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5728\u5b85\u5bfe\u5fdc\u300d\u306b\u3064\u3044\u3066\u304a\u8a71\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002
\u203b\u30bb\u30df\u30ca\u30fc\u30ec\u30dd\u30fc\u30c8\u2461\u306f\u3053\u3061\u3089\u3067\u3059<\/a><\/div><\/div>\n\n\n\n

\u76ee\u6b21<\/h2>\n\n\n\n

\u9867\u5ba2\u8996\u70b9\u306b\u3088\u308b\u30c1\u30e3\u30cd\u30eb\u6700\u9069\u5316\uff5e\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u306b\u3088\u308b\u9867\u5ba2\u306e\u884c\u52d5\u5909\u5bb9\uff5e<\/strong><\/a>
\u30fb\u30b5\u30fc\u30d3\u30b9\u696d\u306f\u4f9d\u7136\u4f4e\u8ff7\u3001\u5c0f\u58f2\u696d\u306f\u5ba2\u8db3\u304c\u623b\u308a\u3064\u3064\u3042\u308b<\/a>
\u30fb\u9867\u5ba2\u884c\u52d5\u5909\u5bb9\u306e\u771f\u306e\u8981\u56e0\u306f\u3001\u300c\u5229\u4fbf\u6027\u300d\u3068\u300c\u7d4c\u6e08\u5408\u7406\u6027\u300d\u3078\u306e\u610f\u8b58\u5909\u5316<\/a><\/p>\n\n\n\n

\u65e5\u672c\u4f01\u696d\u306eCX\u306e\u53d6\u308a\u7d44\u307f\u72b6\u6cc1\u3068\u4eca\u5f8c\u306e\u5bfe\u5fdc\u306b\u3064\u3044\u3066<\/strong>
<\/a>\u30fb\u65e5\u672c\u4f01\u696d\u306e\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3078\u306e\u53d6\u308a\u7d44\u307f\u306f\u307e\u3060\u9650\u5b9a\u7684<\/a>
\u30fb\u65e5\u672c\u3067\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3078\u306e\u53d6\u308a\u7d44\u307f\u304c\u9032\u307e\u306a\u3044\u7406\u7531\u3068\u306f<\/a>

\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5728\u5b85\u5bfe\u5fdc\u306e\u73fe\u72b6\u3068\u8ab2\u984c<\/strong><\/a>
\u30fb\u5c0e\u5165\u306f\u4e00\u90e8\u306e\u4f01\u696d\u306b\u9650\u3089\u308c\u3066\u3044\u308b\u73fe\u72b6<\/a>
\u30fb\u500b\u4eba\u60c5\u5831\u306e\u53d6\u308a\u6271\u3044\u306f\u4f01\u696d\u5074\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5074\u3001\u53cc\u65b9\u304c\u4e0d\u5b89\u3092\u62b1\u3048\u3066\u3044\u308b<\/a>
\u30fb\u5728\u5b85\u5bfe\u5fdc\u6642\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u5c0e\u5165\u304c\u5897\u52a0\u50be\u5411\u306b\u3042\u308b<\/a>
\u30fb\u5728\u5b85\u5bfe\u5fdc\u306e\u6709\u7121\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96c7\u7528\u30fb\u63a1\u7528\u306b\u3082\u5f71\u97ff<\/a><\/p>\n\n\n\n

\u9867\u5ba2\u8996\u70b9\u306b\u3088\u308b\u30c1\u30e3\u30cd\u30eb\u6700\u9069\u5316<\/strong>
\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u306b\u3088\u308b\u9867\u5ba2\u306e\u884c\u52d5\u5909\u5bb9<\/strong>
<\/h2>\n\n\n
\n
\"\"<\/figure><\/div>\n\n\n

EY\u30a2\u30c9\u30d0\u30a4\u30b6\u30ea\u30fc\u30fb\u30a2\u30f3\u30c9\u30fb\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u682a\u5f0f\u4f1a\u793e\u3000
\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3000\u7530\u5bae \u5eb7\u4e00<\/strong>
\u56fd\u5185\u5927\u624bIT\u4f01\u696d\u306b\u3066\u88fd\u9020\u30fb\u6d41\u901a\u696d\u306e\u304a\u5ba2\u69d8\u3092\u4e2d\u5fc3\u3068\u3057\u305fCRM\u3084\u57fa\u5e79\u30b7\u30b9\u30c6\u30e0\u306e\u30b7\u30b9\u30c6\u30e0\u69cb\u7bc9\u3092\u62c5\u5f53\u3002
\u305d\u306e\u5f8c\u3001\u5927\u624b\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30d5\u30a1\u30fc\u30e0\u306b\u304a\u3044\u3066\u3001\u696d\u754c\u554f\u308f\u305aCRM\/CX\u9818\u57df\u306b\u304a\u3051\u308b\u30c1\u30e3\u30cd\u30eb\u653b\u7565\u7b56\u5b9a\u304b\u3089\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u9ad8\u5ea6\u5316\u3001\u5b9f\u884c\u652f\u63f4\u307e\u3067\u3092\u7dcf\u5408\u7684\u306b\u652f\u63f4\u3002 <\/p>\n\n\n\n

\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u611f\u67d3\u75c7\uff08\u4ee5\u4e0b\u3001\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\uff09\u306e\u62e1\u5927\u306b\u3088\u308a\u3001\u69d8\u3005\u306a\u696d\u7a2e\u696d\u754c\u3067\u591a\u5927\u306a\u5f71\u97ff\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3082\u3001\u793e\u54e1\u306e\u611f\u67d3\u306b\u3088\u308b\u30bb\u30f3\u30bf\u30fc\u306e\u4e00\u6642\u9589\u9396\u3084\u30013\u5bc6\u56de\u907f\u306e\u305f\u3081\u51fa\u52e4\u793e\u54e1\u306e\u6570\u3092\u6e1b\u3089\u3057\u5ea7\u5e2d\u306e\u9593\u9694\u3092\u3042\u3051\u308b\u3001\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3066\u55b6\u696d\u3059\u308b\u306a\u3069\u306e\u5bfe\u7b56\u306b\u3088\u308a\u3001\u904b\u55b6\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u53d7\u3051\u3001\u9867\u5ba2\u3078\u306e\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u4f4e\u4e0b\u3092\u62db\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u3053\u306e\u3088\u3046\u306a\u80cc\u666f\u3092\u8e0f\u307e\u3048\u3001with\u30b3\u30ed\u30ca\u6642\u4ee3\u306b\u304a\u3051\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u8981\u306a\u5bfe\u7b56\u3068\u3057\u3066\u300c\u9867\u5ba2\u8996\u70b9\u306b\u3088\u308b\u30c1\u30e3\u30cd\u30eb\u6700\u9069\u5316\u300d\u300c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5728\u5b85\u5bfe\u5fdc\u300d\u306e2\u70b9\u3092\u4e2d\u5fc3\u306b\u7530\u5bae\u6c0f\u3088\u308a\u304a\u8a71\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

\u30b5\u30fc\u30d3\u30b9\u696d\u306f\u4f9d\u7136\u4f4e\u8ff7\u3001\u5c0f\u58f2\u696d\u306f\u5ba2\u8db3\u304c\u623b\u308a\u3064\u3064\u3042\u308b<\/strong><\/h3>\n\n\n\n

\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u306b\u3088\u308a\u9867\u5ba2\u3067\u3042\u308b\u6d88\u8cbb\u8005\u306e\u884c\u52d5\u304c\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3057\u305f\u304b\u2015\u300cJCB\u6d88\u8cbbNOW\u300d\u306e\u516c\u958b\u60c5\u5831\u3092\u5143\u306bEY\u304c\u4f5c\u6210\u3057\u305f\u30b0\u30e9\u30d5\u306b\u3088\u308b\u3068\u3001\u5bbf\u6cca\u3084\u5916\u98df\u306a\u3069\u306e\u30b5\u30fc\u30d3\u30b9\u696d\u306f\u3001\u7dca\u6025\u4e8b\u614b\u5ba3\u8a00\u4e2d\u306f\u4eca\u5e74\u306e1\u6708\u5f8c\u534a\u6642\u70b9\u3068\u6bd4\u3079\u30de\u30a4\u30ca\u30b940\uff5e50\uff05\u3068\u5927\u5e45\u306b\u4e0b\u304c\u308a\u3001\u7dca\u6025\u5ba3\u8a00\u89e3\u9664\u5f8c\u306e6\u6708\u524d\u534a\u3082\u6d88\u8cbb\u306e\u56de\u5fa9\u306f\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u4e00\u65b9\u3067\u5c0f\u58f2\u696d\u306f\u3001\u7dca\u6025\u5ba3\u8a00\u4e2d\u3082\u30b5\u30fc\u30d3\u30b9\u696d\u3068\u6bd4\u3079\u3066\u5927\u5e45\u306a\u6e1b\u5c11\u306f\u305b\u305a\u30011\u6708\u5f8c\u534a\u6642\u70b9\u3068\u307b\u307c\u5909\u308f\u3089\u306a\u3044\u6d88\u8cbb\u884c\u52d5\u304c\u884c\u308f\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3059\u3002\u7530\u5bae\u6c0f\u306f\u5c0f\u58f2\u696d\u3092\u3055\u3089\u306b\u5177\u4f53\u7684\u306b\u5206\u6790\u3057\u3001\u7dca\u6025\u4e8b\u614b\u5ba3\u8a00\u5f8c\u306b\u6d88\u8cbb\u304c\u56de\u5fa9\u50be\u5411\u306b\u3042\u308b\u696d\u614b\u306b\u3064\u3044\u3066\u300c\u767e\u8ca8\u5e97\u3001\u30a2\u30d1\u30ec\u30eb\u306f\u3001\u4e00\u6642\u7684\u306b\u4e0b\u304c\u3063\u305f\u304c\u30015\u6708\u5f8c\u534a\u306b\u306f1\u6708\u5f8c\u534a\u306b\u8fd1\u3044\u307b\u3069\u56de\u5fa9\u3057\u3066\u3044\u308b\u300d\u3002\u307e\u305f\u3001\u300c\u201c\u30b9\u30c6\u30a4\u30db\u30fc\u30e0\u201d\u306b\u3088\u308b\u7279\u9700\u304c\u3042\u3063\u305f\u3001\u30b9\u30fc\u30d1\u30fc\u3084\u9152\u5c4b\u306f\u30011\u6708\u5f8c\u534a\u3068\u6bd4\u3079\u306620\uff5e40%\u6d88\u8cbb\u304c\u5897\u3048\u307e\u3057\u305f\u304c\u3001\u5ba3\u8a00\u5f8c\u306b\u306f\u843d\u3061\u7740\u3044\u3066\u3044\u308b\u300d\u3068\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u7dca\u6025\u4e8b\u614b\u5ba3\u8a00\u89e3\u9664\u5f8c\u3082\u6d88\u8cbb\u304c\u7dad\u6301\u30fb\u5909\u308f\u3089\u306a\u3044\uff08\u6d88\u8cbb\u304c\u4f4e\u4e0b\u3057\u305f\u307e\u307e\uff09\u306e\u696d\u614b\u306f\u3001\u30b3\u30f3\u30d3\u30cb\u30a8\u30f3\u30b9\u30b9\u30c8\u30a2\u3067\u3059\u30024\u6708\u524d\u534a\u304b\u3089\u6d88\u8cbb\u304c\u843d\u3061\u8fbc\u3093\u3060\u307e\u307e\u56de\u5fa9\u305b\u305a\u6a2a\u3070\u3044\u72b6\u614b\u306b\u3042\u308a\u307e\u3059\u3002\u6d88\u8cbb\u304c\u9ad8\u6b62\u307e\u308a\u3057\u3066\u3044\u308b\u696d\u614b\u306f\u3001\u6a5f\u68b0\u5668\u5177\u696d\uff08\u5bb6\u96fb\u91cf\u8ca9\u5e97\u3001\u30b2\u30fc\u30e0\u3084\u8abf\u7406\u5668\u5177\u306a\u3069\uff09\u3084EC\u30b5\u30a4\u30c8\u3067\u3001\u5ba3\u8a00\u89e3\u9664\u5f8c\u3082\u3055\u307b\u3069\u6d88\u8cbb\u304c\u4e0b\u304c\u3089\u305a\u3001\u9ad8\u6b62\u307e\u308a\u3057\u305f\u307e\u307e\u3067\u3059\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u9867\u5ba2\u884c\u52d5\u5909\u5bb9\u306e\u771f\u306e\u8981\u56e0\u306f\u3001\u300c\u5229\u4fbf\u6027\u300d\u3068\u300c\u7d4c\u6e08\u5408\u7406\u6027\u300d\u3078\u306e\u610f\u8b58\u5909\u5316<\/strong><\/h3>\n\n\n\n

\u5bfe\u9762\u3092\u907f\u3051\u308b\u30fb\u5728\u5b85\u52e4\u52d9\u306b\u306a\u308b\u3068\u3044\u3063\u305f\u751f\u6d3b\u5f62\u614b\u306e\u5909\u5316\u306b\u3088\u308a\u3001\u6d88\u8cbb\u306e\u884c\u52d5\u5909\u5bb9\u304c\u5909\u308f\u308b\u3068\u4e88\u60f3\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u30b9\u30fc\u30d1\u30fc\u3084\u9152\u5c4b\u3001\u30a2\u30d1\u30ec\u30eb\u306f\u4e00\u6642\u7684\u306a\u5909\u5316\u306e\u307f\u3067\u89e3\u9664\u5f8c\u306f\u5143\u306e\u72b6\u614b\u306b\u623b\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

\u4e00\u65b9\u3067\u3001\u5bb6\u96fb\u91cf\u8ca9\u5e97\u3084EC\u30b5\u30a4\u30c8\u306f\u89e3\u9664\u5f8c\u3082\u5909\u308f\u3089\u305a\u6d88\u8cbb\u304c\u5897\u52a0\u3002\u3053\u308c\u3089\u306e\u7d50\u679c\u3092\u8e0f\u307e\u3048\u7530\u5bae\u6c0f\u306f\u300c\u751f\u6d3b\u306e\u884c\u52d5\u5909\u5316\u304c\u771f\u306e\u8981\u56e0\u3067\u306f\u306a\u3044\u306e\u3067\u306f\u306a\u3044\u304b\u300d\u3068\u4eee\u8aac\u3092\u7acb\u3066\u3001\u300c\u751f\u6d3b\u5f62\u614b\u306e\u5909\u5316\u306f\u3042\u304f\u307e\u3067\u304d\u3063\u304b\u3051\u306b\u904e\u304e\u305a\u3001\u6d88\u8cbb\u8005\u306e\u610f\u8b58\u5909\u5316\u3001\u5229\u4fbf\u6027\u30fb\u7d4c\u6e08\u5408\u7406\u6027\u304c\u8981\u56e0\u3068\u3057\u3066\u884c\u52d5\u5909\u5bb9\u306b\u7e4b\u304c\u3063\u3066\u3044\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u300d<\/strong>\u3068\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\u4f8b\u3048\u3070\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3084\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306f\u4eca\u3084\u9ad8\u9f62\u8005\u306b\u3082\u6d78\u900f\u3057\u3066\u3044\u307e\u3059\u3002\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u3092\u6a5f\u306b\u3001\u9ad8\u9f62\u8005\u5c64\u3084\u3053\u308c\u307e\u3067\u4f7f\u3063\u3066\u3044\u306a\u304b\u3063\u305f\u5c64\u304c\u3001EC\u30b5\u30a4\u30c8\u3092\u4f7f\u3063\u3066\u8cb7\u3044\u7269\u3092\u3057\u305f\u308a\u3001\u30b9\u30de\u30db\u304b\u3089\u98df\u4e8b\u306e\u5b85\u914d\u3092\u983c\u3080\u306a\u3069\u3001\u4fbf\u5229\u3055\u3092\u77e5\u308a\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u306b\u95a2\u4fc2\u306a\u304f\u7d99\u7d9a\u3057\u3066\u4f7f\u3046\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u308b\u306a\u3069\u304c\u8003\u3048\u3089\u308c\u308b\u3068\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n

\u300c\u751f\u6d3b\u5f62\u614b\u306e\u5909\u5316\u306f\u3042\u304f\u307e\u3067\u304d\u3063\u304b\u3051\u3067\u3001\u771f\u306e\u8981\u56e0\u3067\u3042\u308b\u610f\u8b58\u306e\u5909\u5316\u3092\u8aad\u307f\u89e3\u304f\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002\u4f01\u696d\u306e\u6301\u3064\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u4e0a\u624b\u306b\u6d3b\u7528\u3057\u3001\u305d\u3053\u304b\u3089\u898b\u3048\u3066\u304f\u308b\u6d88\u8cbb\u8005\u884c\u52d5\u3092\u6349\u3048\u3066\u3044\u304f\u3053\u3068\u304c\u5927\u4e8b\u306b\u306a\u3063\u3066\u304d\u307e\u3059\u300d<\/strong>\uff08\u7530\u5bae\u6c0f\uff09<\/p>\n\n\n\n

\u65e5\u672c\u4f01\u696d\u306eCX\u306e\u53d6\u308a\u7d44\u307f\u72b6\u6cc1\u3068\u4eca\u5f8c\u306e\u5bfe\u5fdc\u306b\u3064\u3044\u3066<\/strong><\/h2>\n\n\n\n

\u65e5\u672c\u4f01\u696d\u306e\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3078\u306e\u53d6\u308a\u7d44\u307f\u306f\u307e\u3060\u9650\u5b9a\u7684<\/strong><\/h3>\n\n\n\n

\u65e5\u672c\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u72b6\u6cc1\u306b\u3064\u3044\u3066\u3001Gartner\u304c\u884c\u3063\u305f\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u9580\u306eIT\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3092\u5bfe\u8c61\u306b\u3057\u305f\u8abf\u67fb\u7d50\u679c\u3092\u5143\u306bEY\u304c\u4f5c\u6210\u3057\u305f\u30b0\u30e9\u30d5\u306b\u3088\u308b\u3068\u3001\u300c\u5fc5\u8981\u3060\u304c\u672a\u691c\u8a0e\uff0f\u9032\u6357\u304c\u9045\u3044\u300d\u300c\u77e5\u3089\u306a\u3044\uff0f\u5206\u304b\u3089\u306a\u3044\u300d\u300c\u81ea\u793e\u306b\u306f\u5fc5\u8981\u306a\u3044\u300d\u3068\u7b54\u3048\u305f\u4eba\u304c\u5168\u4f53\u306e60\uff05\u306b\u4e0a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u7d50\u679c\u304b\u3089\u3082CX\u306b\u3064\u3044\u3066\u65e5\u672c\u3067\u306f\u307e\u3060\u793e\u54e1\u306e\u610f\u8b58\u306f\u4f4e\u3044\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u65e5\u672c\u3067\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u3078\u306e\u53d6\u308a\u7d44\u307f\u304c\u9032\u307e\u306a\u3044\u7406\u7531\u3068\u306f<\/strong><\/h3>\n\n\n\n

\u65e5\u672c\u4f01\u696d\u3067CX\u3078\u306e\u53d6\u308a\u7d44\u307f\u304c\u9032\u307e\u306a\u3044\u7406\u7531\u3068\u3057\u3066\u3001\u300c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30b5\u30a4\u30ed\u5316\u300d\u300c\u30b5\u30a4\u30ed\u5316\u3055\u308c\u305fDX\u63a8\u9032\u300d\u304c\u8ab2\u984c\u3060\u3068\u3057\u3001\u300c\u90e8\u5206\u7684\u306aDX\u306e\u53d6\u308a\u7d44\u307f\u306b\u306a\u3063\u3066\u3044\u308b\u3002\u4f8b\u3048\u3070\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u305f\u304c\u52b9\u679c\u304c\u306a\u3044\u3001\u3068\u3044\u3046\u60a9\u307f\u3082\u3001\u90e8\u5206\u6700\u9069\u306e\u8003\u3048\u65b9\u3067\u4f01\u696d\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u8981\u56e0\u3067\u3059\u3002CX\u8996\u70b9\u3067\u8003\u3048\u3089\u308c\u3066\u3044\u306a\u3044\u300d<\/strong>\u3068\u7530\u5bae\u6c0f\u306f\u6307\u6458\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\u307e\u305f\u3001\u300c\u65e5\u672c\u306b\u304a\u3051\u308bCX\u306e\u63a8\u9032\u8005\u300d\u306e\u8abf\u67fb\u7d50\u679c\u304b\u3089\u3082\u3001\u90e8\u7f72\u6a2a\u65ad\u3067\u9032\u3081\u308b\u6a29\u9650\u3084\u8cac\u4efb\u3092\u6301\u3063\u3066\u3044\u306a\u3044\u7acb\u5834\u306e\u4eba\u304c\u7d048\u5272\u3068\u3044\u3046\u72b6\u6cc1\u304c\u6d6e\u304d\u5f6b\u308a\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u73fe\u72b6\u306e\u8ab2\u984c\u3092\u8e0f\u307e\u3048\u3001\u9867\u5ba2\u8996\u70b9\u306b\u3088\u308b\u30c1\u30e3\u30cd\u30eb\u306e\u6700\u9069\u5316\u3001\u65e5\u672c\u4f01\u696d\u306eCX\u306e\u53d6\u308a\u7d44\u307f\u306b\u304a\u3051\u308b\u6210\u529f\u306b\u5411\u3051\u305f\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u3001\u7530\u5bae\u6c0f\u306f\u4e0b\u8a18\u306e\u3088\u3046\u306b\u7dcf\u62ec\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

\u300c\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3001\u30b5\u30a4\u30c8\u30a2\u30af\u30bb\u30b9\u3001\u9867\u5ba2\u5c5e\u6027\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u5909\u5316\u3092\u6349\u3048\u308b\u3053\u3068\u3002\u305d\u306e\u4e0a\u3067\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u3068\u3089\u3048\u305f\u30c1\u30e3\u30cd\u30eb\u3092\u69cb\u7bc9\u3059\u308b\u3002\u305d\u3057\u3066\u3001\u9867\u5ba2\u8996\u70b9\u306e\u30c1\u30e3\u30cd\u30eb\u6a2a\u65ad\u306eKPI\u3092\u8a2d\u5b9a\u3057\u3001\u5e38\u306b\u6539\u5584\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u4f5c\u308b\u3002\u6700\u5f8c\u306b\u3001\u9867\u5ba2\u8996\u70b9\u3092\u91cd\u8981\u8996\u3057\u3066\u7d44\u7e54\u6a2a\u65ad\u3057\u305f\u53d6\u308a\u7d44\u307f\u3068\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u300d<\/strong><\/p>\n\n\n\n

\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5728\u5b85\u5bfe\u5fdc\u306e\u73fe\u72b6\u3068\u8ab2\u984c<\/strong><\/h2>\n\n\n\n

\u5c0e\u5165\u306f\u4e00\u90e8\u306e\u4f01\u696d\u306b\u9650\u3089\u308c\u3066\u3044\u308b\u73fe\u72b6<\/strong><\/h3>\n\n\n\n

\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u798d\u306e\u5bfe\u7b56\u306e\u4e00\u3064\u3068\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5728\u5b85\u5bfe\u5fdc\u304c\u691c\u8a0e\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u4ee5\u524d\u304b\u3089\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eBCP\u5bfe\u7b56\u3068\u3057\u3066\u5728\u5b85\u5bfe\u5fdc\u306f\u8a71\u984c\u306b\u6319\u304c\u3063\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u306a\u304b\u306a\u304b\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n\n\n\n

\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b8\u30e3\u30d1\u30f3 2020\u5e745\u6708\u53f7\u300d\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u300c\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u611f\u67d3\u3092\u53d7\u3051\u3066\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30fbSV\u306e\u5728\u5b85\u5bfe\u5fdc\u306e\u72b6\u6cc1\u300d\u306f\u3001\u300c\u691c\u8a0e\u3057\u305f\u304c\u3001\u73fe\u6642\u70b9\u3067\u306f\u4e0d\u53ef\u80fd\u300d\u300c\u691c\u8a0e\u3059\u308b\u5fc5\u8981\u304c\u306a\u3044\u300d\u304c\u7d04\u534a\u6570\u3068\u3044\u3046\u72b6\u6cc1\u3067\u3059\u3002\u5728\u5b85\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u7406\u7531\u306f\u3001\u300c\u500b\u4eba\u60c5\u5831\u4fdd\u8b77\u306e\u89b3\u70b9\u304b\u3089\u300d\u304c\u4e00\u756a\u591a\u304f\u3001\u7d9a\u3044\u3066\u300c\u8ee2\u9001\u5bfe\u5fdc\u3084\u30d8\u30eb\u30d7\u5bfe\u5fdc\u304c\u3067\u304d\u306a\u3044\u300d\u300cIT\u6295\u8cc7\u304c\u3067\u304d\u306a\u3044\u300d\u304c\u6319\u304c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084SV\u306e\u5728\u5b85\u52e4\u52d9\u306f\u96e3\u3057\u304f\u3001\u5bfe\u5fdc\u3067\u304d\u305f\u4f01\u696d\u306f\u4e00\u90e8\u306b\u9650\u3089\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u7530\u5bae\u6c0f\u306f\u300c\u30b9\u30c6\u30c3\u30d7\u3054\u3068\u306b\u8003\u3048\u308b\u3053\u3068\u3067\u5b9f\u73fe\u3067\u304d\u308b\u306e\u3067\u306f\u300d<\/strong>\u3068\u8a71\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

EY\u304c\u5b9f\u65bd\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u50cd\u304f\u5f93\u696d\u54e1\u8996\u70b9\u3067\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u306b\u3088\u308b\u3068\u30016\u670818\u65e5\u6642\u70b9\u3067\u5728\u5b85\u52e4\u52d9\u3092\u884c\u3063\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30fbSV\u306f\u7d043\u5272\u3002\u7d047\u5272\u304c\u5728\u5b85\u52e4\u52d9\u3092\u884c\u3063\u3066\u3044\u306a\u3044<\/strong>\u3068\u3044\u3046\u7d50\u679c\u304c\u3067\u307e\u3057\u305f\u3002\u300c\u5728\u5b85\u52e4\u52d9\u5236\u5ea6\u306f\u3042\u308b\u304c\u51fa\u52e4\u3057\u3066\u3044\u308b\u300d\u3068\u7b54\u3048\u305f\u4eba\u304c17%\u3068\u3001\u5236\u5ea6\u304c\u3042\u3063\u3066\u3082\u6574\u5099\u3055\u308c\u3066\u3044\u306a\u3044\u30fb\u51fa\u52e4\u305b\u3056\u308b\u3092\u5f97\u306a\u3044\u72b6\u6cc1\u306e\u65b9\u3082\u4e00\u5b9a\u6570\u3044\u308b\u3088\u3046\u3067\u3059\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u5728\u5b85\u5bfe\u5fdc\u6642\u306e\u4e00\u756a\u306e\u61f8\u5ff5\u3068\u3057\u3066\u6319\u3052\u3089\u308c\u308b\u500b\u4eba\u60c5\u5831\u306e\u53d6\u308a\u6271\u3044\u306b\u3064\u3044\u3066\u306f\u3001\u7d046\u5272\u304c\u300c\u5728\u5b85\u5bfe\u5fdc\u6642\u306b\u500b\u4eba\u60c5\u5831\u3092\u53d6\u308a\u6271\u3063\u3066\u3044\u308b\u300d\u3068\u56de\u7b54\u3057\u307e\u3057\u305f\u3002\u300c\u5728\u5b85\u5bfe\u5fdc\u6642\u306b\u500b\u4eba\u60c5\u5831\u3092\u6271\u3046\u904b\u7528\u3092\u3057\u306a\u3044\u30bb\u30f3\u30bf\u30fc\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u4eca\u56de\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u306f\u610f\u5916\u3068\u591a\u3044\u7d50\u679c\u3060\u3063\u305f\u300d\uff08\u7530\u5bae\u6c0f\uff09<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u500b\u4eba\u60c5\u5831\u306e\u53d6\u308a\u6271\u3044\u306f\u4f01\u696d\u5074\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5074\u3001\u53cc\u65b9\u304c\u4e0d\u5b89\u3092\u62b1\u3048\u3066\u3044\u308b<\/strong><\/h3>\n\n\n\n

\u307e\u305f\u3001\u300c\u500b\u4eba\u60c5\u5831\u306e\u53d6\u308a\u6271\u3044\u306b\u4e0d\u5b89\u3092\u611f\u3058\u3066\u3044\u308b\u304b\u300d\u306b\u3064\u3044\u3066\u306f\u300c\u975e\u5e38\u306b\u4e0d\u5b89\u3092\u611f\u3058\u308b\u300d47%\u3001\u300c\u3069\u3061\u3089\u304b\u3068\u3044\u3048\u3070\u4e0d\u5b89\u3092\u611f\u3058\u308b\u300d47\uff05\u3068\u30019\u5272\u4ee5\u4e0a\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30fbSV\u304c\u4e0d\u5b89\u3092\u611f\u3058\u3066\u3044\u308b<\/strong>\u7d50\u679c\u3067\u3057\u305f\u3002\u4f01\u696d\u5074\u3068\u3057\u3066\u306f\u60c5\u5831\u6f0f\u6d29\u3092\u61f8\u5ff5\u3057\u3066\u304a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u30fbSV\u3082\u610f\u56f3\u305b\u305a\u3068\u3082\u60c5\u5831\u6f0f\u6d29\u3092\u3057\u3066\u3057\u307e\u308f\u306a\u3044\u304b\u4e0d\u5b89\u306b\u611f\u3058\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n

\u89e3\u6c7a\u65b9\u6cd5\u3068\u3057\u3066\u3001\u300c\u5728\u5b85\u5bfe\u5fdc\u6642\u306f\u500b\u4eba\u60c5\u5831\u3092\u53d6\u308a\u6271\u308f\u306a\u3044\u904b\u7528\u306b\u3059\u308b\u3088\u3046\u3001\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u304b\u3089\u5207\u308a\u5206\u3051\u308b\u65b9\u6cd5\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001Web\u30ab\u30e1\u30e9\u3067\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3082\u3001\u7b2c\u4e09\u8005\u306e\u8997\u304d\u8fbc\u307f\u7b49\u306e\u6291\u6b62\u52b9\u679c\u306b\u3082\u306a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3068\u3063\u3066\u3082\u3042\u3089\u306c\u7591\u3044\u3092\u56de\u907f\u3067\u304d\u308b\u306e\u3067\u3001\u4e21\u8005\u306b\u3068\u3063\u3066\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308b\u306e\u3067\u306f\u300d<\/strong>\u3068\u7530\u5bae\u6c0f\u306f\u63d0\u6848\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u5728\u5b85\u5bfe\u5fdc\u6642\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u5c0e\u5165\u304c\u5897\u52a0\u50be\u5411\u306b\u3042\u308b<\/strong><\/h3>\n\n\n\n

\u300c\u901a\u5e38\u6642\u3068\u5728\u5b85\u5bfe\u5fdc\u6642\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u624b\u6bb5\u306e\u5909\u5316\u300d\u306e\u8abf\u67fb\u7d50\u679c\u3067\u306f\u3001\u300c\u96fb\u8a71\u300d\u306f\u901a\u5e38\u664264%\u3068\u6700\u3082\u591a\u3044\u3067\u3059\u304c\u3001\u5728\u5b85\u6642\u306e\u4f7f\u7528\u3067\u306f43\uff05\u3068\u6e1b\u5c11\u3057\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3067\u30ce\u30f3\u30dc\u30a4\u30b9\u7cfb\u306e\u300cE\u30e1\u30fc\u30eb\u300d\u300c\u30a6\u30a7\u30d6\u300d\u300c\u30c1\u30e3\u30c3\u30c8\u30fbSNS\u300d\u306f\u3001\u305d\u308c\u305e\u308c\u5728\u5b85\u6642\u306e\u65b9\u304c\u5897\u52a0\u3057\u3066\u3044\u307e\u3059\u3002\u300c\u751f\u6d3b\u97f3\u304c\u5165\u308a\u8fbc\u3080\u5fc3\u914d\u3084\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u304c\u9014\u5207\u308c\u308b\u5fc3\u914d\u3082\u96fb\u8a71\u3088\u308a\u5c11\u306a\u3044\u305f\u3081\u3001\u30e1\u30fc\u30eb\u3084\u30a6\u30a7\u30d6\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u30d5\u30a9\u30fc\u30e0\u7b49\u306b\u52a0\u3048\u3066\u3001\u30c1\u30e3\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u5897\u3048\u3066\u3044\u308b\u5370\u8c61\u300d\u3068\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u300c\u5728\u5b85\u5bfe\u5fdc\u306e\u30e1\u30ea\u30c3\u30c8\u300d\u306f\u3001\u300c\u901a\u52e4\u6642\u9593\u306e\u524a\u6e1b\u30fb\u6709\u52b9\u6d3b\u7528\u300d\u3001\u300c\u30ef\u30fc\u30af\u30e9\u30a4\u30d5\u30d0\u30e9\u30f3\u30b9\u306e\u6539\u5584\u300d\u306b\u7d9a\u3044\u3066\u300c\u96c6\u4e2d\u529b\u306e\u5411\u4e0a\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u30fb\u751f\u7523\u6027\u306e\u6539\u5584\u300d\u304c\u4e0a\u4f4d\u306b\u6319\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u300c\u30c7\u30e1\u30ea\u30c3\u30c8\u300d\u3068\u3057\u3066\u306f\u3001\u300c\u540c\u50da\u30fb\u4e0a\u53f8\u30fb\u90e8\u4e0b\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u4e0d\u8db3\u306b\u3088\u308b\u5fc3\u7d30\u3055\u3001\u3084\u308a\u306b\u304f\u3055\u300d\u300c\u5bb6\u5ead\u97f3\u306e\u6df7\u5165\u306a\u3069\u3001\u81ea\u5b85\u52b4\u50cd\u74b0\u5883\u306e\u4e0d\u9069\u5207\u300d\u300c\u6a5f\u6750\u30fb\u8cc7\u6750\u30fbIT\u74b0\u5883\u306e\u4e0d\u8db3\u300d\u306a\u3069\u3067\u3059\u3002\u300c\u30c7\u30e1\u30ea\u30c3\u30c8\u90e8\u5206\u3092\u62c5\u4fdd\u3059\u308b\u3053\u3068\u3067\u3001\u5728\u5b85\u5bfe\u5fdc\u3078\u306e\u4e0d\u5b89\u3092\u89e3\u6d88\u3067\u304d\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u300d\u3068\u554f\u3044\u304b\u3051\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u5728\u5b85\u5bfe\u5fdc\u306e\u6709\u7121\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96c7\u7528\u30fb\u63a1\u7528\u306b\u3082\u5f71\u97ff<\/strong><\/h3>\n\n\n\n

\u300c\u5728\u5b85\u5236\u5ea6\u304c\u306a\u3044\u3053\u3068\u306b\u5bfe\u3059\u308b\u4f1a\u793e\u3078\u306e\u4e0d\u5b89\u30fb\u4e0d\u4fe1\u611f\u300d\u306b\u3064\u3044\u3066\u306f\u3001\u7d044\u5272\u304c\u3001\u5236\u5ea6\u304c\u306a\u3044\u3068\u4e0d\u5b89\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u7d42\u606f\u5f8c\u3082\u5728\u5b85\u52e4\u52d9\u3092\u5e0c\u671b\u3059\u308b\u4eba\u306f\u30015\u5272\u8fd1\u304f\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306f\u3001\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u306b\u3088\u308b\u30d1\u30f3\u30c7\u30df\u30c3\u30af\u4ee5\u524d\u3082\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u63a1\u7528\u304c\u96e3\u3057\u3044\u72b6\u614b\u3067\u3057\u305f\u3002\u30b3\u30ed\u30ca\u30a6\u30a3\u30eb\u30b9\u798d\u30673\u5bc6\u74b0\u5883\u306a\u3069\u3092\u4e0d\u5b89\u8996\u3059\u308b\u610f\u898b\u3082\u591a\u304f\u3001\u4eca\u5f8c\u306f\u3088\u308a\u4eba\u6750\u78ba\u4fdd\u304c\u53b3\u3057\u304f\u306a\u308b\u3068\u4e88\u60f3\u3067\u304d\u307e\u3059\u3002\u300c\u5728\u5b85\u5236\u5ea6\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u96c7\u7528\u306e\u78ba\u4fdd\u306b\u7e4b\u304c\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u3001\u3055\u3089\u306b\u50cd\u304d\u65b9\u306e\u591a\u69d8\u5316\u3067\u512a\u79c0\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u78ba\u4fdd\u306b\u3082\u7e4b\u304c\u308b\u306e\u3067\u306f\u300d<\/strong>\u3068\u7530\u5bae\u6c0f\u306f\u8a00\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u6700\u5f8c\u306b\u300c\u4ee5\u524d\u304b\u3089\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5728\u5b85\u5316\u306f\u8a71\u984c\u306b\u4e0a\u304c\u308a\u7d9a\u3051\u3066\u3044\u307e\u3059\u304c\u3001\u9032\u307e\u306a\u3044\u7406\u7531\u306e\u4e00\u3064\u304c\u500b\u4eba\u60c5\u5831\u306e\u53d6\u308a\u6271\u3044\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u201d\u898b\u3048\u306a\u3044\u304a\u3070\u3051\u201c\u3092\u6016\u304c\u3063\u3066\u3044\u308b\u3053\u3068\u3082\u610f\u5916\u3068\u591a\u3044\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u305f\u304f\u3055\u3093\u3084\u308b\u3053\u3068\u304c\u3042\u308b\u3068\u601d\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u307e\u305a\u4f55\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u304b\u3001\u3084\u308b\u3053\u3068\u3092\u898b\u3048\u308b\u5316\u3057\u3001\u624b\u9806\u3092\u8e0f\u3093\u3067\u691c\u8a0e\u3092\u9032\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u300d\u3068\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u7de0\u3081\u304f\u304f\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

\u3010\u30bb\u30df\u30ca\u30fc\u30ec\u30dd\u30fc\u30c8\u2461\u3082\u3054\u89a7\u304f\u3060\u3055\u3044\uff01\u3011
\u5728\u5b85\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u5b9f\u73fe\u306b\u5411\u3051\u305f\u3001\u60c5\u5831\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u5fdc\u3078\u306e\u89e3\u6c7a\u7b56<\/a><\/strong>

<\/p>\n\n\n\n

\"mobiVoice\"<\/a><\/figure>\n\n\n\n
\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5728\u5b85\u52e4\u52d9\u306e3\u5927\u8ab2\u984c\u300c\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u300d\u300c\u52b4\u52d9\u7ba1\u7406\u300d\u300c\u54c1\u8cea\u7ba1\u7406\u300d\u78ba\u4fdd\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u65b0\u6a5f\u80fd\u3092\u3001\u30c1\u30e3\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u300cmobiAgent\u300d\u306b\u642d\u8f09\u3057\u3066\u3044\u307e\u3059\u3002\u4e0d\u6b63\u884c\u70ba\u306e\u9632\u6b62\u3084\u5728\u5b85\u3067\u3082\u4e0a\u53f8\u3084\u540c\u50da\u306b\u5373\u76f8\u8ac7\u3067\u304d\u308b\u904b\u7528\u4f53\u5236\u5b9f\u73fe\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u5c0e\u5165\u3084\u5728\u5b85\u52e4\u52d9\u306b\u95a2\u3059\u308b\u3054\u76f8\u8ac7\u306f\u304a\u6c17\u8efd\u306b\u3069\u3046\u305e\uff01
\u304a\u554f\u3044\u5408\u308f\u305b\u30fb\u3054\u76f8\u8ac7\u30d5\u30a9\u30fc\u30e0<\/a><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001EY\u30a2\u30c9\u30d0\u30a4\u30b6\u30ea\u30fc\u30fb\u30a2\u30f3\u30c9\u30fb\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u682a\u5f0f\u4f1a\u793e\uff08\u4ee5\u4e0b\u3001EY\uff09<\/p>\n","protected":false},"author":32,"featured_media":22924,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[23,6,28,17,5,2],"tags":[49,51,35,36,44],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/3476"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=3476"}],"version-history":[{"count":39,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/3476\/revisions"}],"predecessor-version":[{"id":22926,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/3476\/revisions\/22926"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/22924"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=3476"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=3476"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=3476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}