{"id":5076,"date":"2021-04-27T17:17:26","date_gmt":"2021-04-27T08:17:26","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=5076"},"modified":"2025-02-26T13:37:52","modified_gmt":"2025-02-26T04:37:52","slug":"customer-support-survey","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/chat-support\/customer-support-survey\/","title":{"rendered":"\u3010\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb2021\u3011\u6d88\u8cbb\u8005\u306e6\u5272\u304c\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7d4c\u9a13\u30012\u5e74\u524d\u306e1.6\u500d\u306b\u5897\u52a0\u3002 \u975e\u63a5\u89e6\u30fb\u9060\u9694\u30b5\u30dd\u30fc\u30c8\u304c\u3067\u304d\u308b\u3001\u30a2\u30d0\u30bf\u30fc\u63a5\u5ba2\u306b4\u5272\u306f\u62b5\u6297\u306a\u3057\u3002"},"content":{"rendered":"\n<div class=\"related-survey-container\" style=\"background-color: #ffffff; \/* \u767d\u80cc\u666f\u3092\u8ffd\u52a0 *\/ width: 100%; display: block; 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href=\"https:\/\/mobilus.co.jp\/lab\/research\/customer-support-survey2022\/\">\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb\u30ec\u30dd\u30fc\u30c82022<\/a><\/li>\n<\/ul>\n<\/p>\n\n\n\n<h2>\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u306b\u95a2\u3059\u308b\u30a2\u30f3\u30b1\u30fc\u30c8<\/h2>\n\n\n\n<p> Mobilus SupportTech Lab\u3067\u306f\u3001\u6d88\u8cbb\u8005\u306e\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u306b\u3064\u3044\u3066\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3092\u5b9f\u65bd\u300120\u6b73\uff5e60\u6b73\u4ee5\u4e0a\u306e\u7537\u5973716\u4eba\u304b\u3089\u56de\u7b54\u3092\u5f97\u307e\u3057\u305f\u3002 <\/p>\n\n\n\n<h2>\u8abf\u67fb\u6982\u8981<\/h2>\n\n\n\n<p><strong>\u8abf\u67fb\u540d\uff1a\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb2021<br>\u8abf\u67fb\u65b9\u6cd5\uff1a\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u8abf\u67fb<br>\u8abf\u67fb\u671f\u9593\uff1a2021\u5e742\u670815\u65e5\uff5e18\u65e5<br>\u8abf\u67fb\u5bfe\u8c61\uff1a\u5168\u56fd\u306e20\u6b73\uff5e60\u6b73\u4ee5\u4e0a\u306e\u7537\u5973716\u540d<\/strong><br><\/p>\n\n\n\n<p>\u25c6\u4e8b\u524d\u8abf\u67fb\uff0820\u6b73\uff5e60\u6b73\u4ee5\u4e0a\u306e\u7537\u59734,189\u540d\u3092\u5bfe\u8c61\uff09\u3067\u3001\u300c\u3042\u306a\u305f\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u3001\u7591\u554f\u70b9\u306a\u3069\u3092\u4f01\u696d\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304b\uff1f\u300d\u306e\u8cea\u554f\u306b\u300c\u3042\u308b\u300d\u3068\u56de\u7b54\u3057\u305f\u4eba\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u3057\u3066\u672c\u8abf\u67fb\u3092\u884c\u3044\u307e\u3057\u305f\u3002<br><br>\u203b2019\u5e74\u7248\u306e\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\u3010\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5229\u7528\u5b9f\u614b\u8abf\u67fb\u3011\uff08<a href=\"https:\/\/mobilus.co.jp\/press-release\/6308\">https:\/\/mobilus.co.jp\/press-release\/6308<\/a>\uff09<\/p>\n\n\n\n<h2>\u8abf\u67fb\u306e\u7d50\u679c<\/h2>\n\n\n\n<h4><strong>\u2460\u4f01\u696d\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u624b\u6bb5\u3068\u3057\u3066\u30c1\u30e3\u30c3\u30c8\u304c\u6d78\u900f<\/strong> 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class=\"wp-image-27676\"\/><\/figure><\/div>\n\n\n<h3><strong>\u554f\u3044\u5408\u308f\u305b\u3092\u3059\u308b\u524d\u306b\u3001\u81ea\u5df1\u89e3\u6c7a\u3092\u8a66\u307f\u308b\u4eba\u306f9\u5272\u4ee5\u4e0a<\/strong><\/h3>\n\n\n\n<p>\u300c\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u884c\u3046\u524d\u306b\u3001Web\u624b\u5143\u306e\u8cc7\u6599\u306a\u3069\u3067\u8abf\u3079\u307e\u3059\u304b\uff1f\u300d\u306e\u8cea\u554f\u3078\u306e\u56de\u7b54\u306f\u3001\u300c\u3088\u304f\u8abf\u3079\u3066\u307f\u3066\u3001\u89e3\u6c7a\u3057\u306a\u3051\u308c\u3070\u554f\u3044\u5408\u308f\u305b\u3092\u3059\u308b\u300d(63.4%\uff09\u3001\u300c\u7c21\u5358\u306b\u8abf\u3079\u3066\u307f\u3066\u3001\u89e3\u6c7a\u3057\u306a\u3051\u308c\u3070\u554f\u3044\u5408\u308f\u305b\u3092\u3059\u308b\u300d\uff0833.9%\uff09\u3067\u3057\u305f\u300297\uff05\u306e\u4eba\u304c\u4e8b\u524d\u306b\u81ea\u5206\u3067\u8abf\u3079\u305f\u4e0a\u3067\u3001\u89e3\u6c7a\u3057\u306a\u3044\u5834\u5408\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u3059\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/04\/%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E3%81%99%E3%82%8B%E5%89%8D%E3%81%AB%E8%87%AA%E5%B7%B1%E8%A7%A3%E6%B1%BA%E3%82%92%E8%A9%A6%E3%81%BF%E3%82%8B%EF%BC%9F.jpg\" alt=\"\" class=\"wp-image-27677\"\/><\/figure><\/div>\n\n\n<h3><strong>6\u5272\u304c\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u3078\u30c1\u30e3\u30c3\u30c8\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u3053\u3068\u304c\u3042\u308a\u30012\u5e74\u524d\u306e1.6\u500d\u306b\u5897\u52a0\u3002<\/strong><\/h3>\n\n\n\n<p>\u300c\u3053\u308c\u307e\u3067\u30c1\u30e3\u30c3\u30c8\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304b\uff1f\u300d\u3068\u805e\u3044\u305f\u3068\u3053\u308d\u300160.6%\u304c\u300c\u3042\u308b\u300d\u3068\u56de\u7b54\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/04\/%E3%81%93%E3%82%8C%E3%81%BE%E3%81%A7%E3%83%81%E3%83%A3%E3%83%83%E3%83%88%E3%81%A7%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E3%82%92%E3%81%97%E3%81%9F%E3%81%93%E3%81%A8%E3%81%8C%E3%81%82%E3%82%8B.jpg\" alt=\"\" class=\"wp-image-27678\"\/><\/figure><\/div>\n\n\n<p>201\uff19\u5e74\u306e38.4\uff05\u3068\u6bd4\u3079\u3066\u4eca\u56de\u306e\u8abf\u67fb\u3067\u306f60.6\uff05\u3068\u30011.6\u500d\u306b\u5897\u52a0\u3057\u305f\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/04\/%E3%80%902%E5%B9%B4%E5%89%8D%E6%AF%94%E8%BC%83%E3%80%91%E3%81%93%E3%82%8C%E3%81%BE%E3%81%A7%E3%83%81%E3%83%A3%E3%83%83%E3%83%88%E3%81%A7%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E3%81%97%E3%81%9F%E3%81%93%E3%81%A8%E3%81%8C%E3%81%82%E3%82%8B%EF%BC%9F.jpg\" alt=\"\" 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src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/04\/%E3%83%81%E3%83%A3%E3%83%83%E3%83%88%E3%81%A7%E3%81%AE%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E3%81%AF%E4%BE%BF%E5%88%A9%EF%BC%9F.jpg\" alt=\"\" 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src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/04\/%E3%83%81%E3%83%A3%E3%83%83%E3%83%88%E3%81%A7%E3%81%AE%E5%95%8F%E3%81%84%E5%90%88%E3%82%8F%E3%81%9B%E3%81%8C%E4%BE%BF%E5%88%A9%E3%81%A0%E3%81%A8%E6%80%9D%E3%81%86%E7%90%86%E7%94%B1.jpg\" alt=\"\" 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class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/04\/%E3%83%81%E3%83%A3%E3%83%83%E3%83%88%E3%82%92%E5%88%A9%E7%94%A8%E3%81%97%E3%81%9F%E3%81%8F%E3%81%AA%E3%81%84%E7%90%86%E7%94%B1.jpg\" alt=\"\" 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class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/04\/%E3%82%A2%E3%83%90%E3%82%BF%E3%83%BC%E6%8E%A5%E5%AE%A2%E3%81%AB%E6%8A%B5%E6%8A%97%E3%81%82%E3%82%8B.jpg\" alt=\"\" class=\"wp-image-27686\"\/><\/figure><\/div>\n\n\n<p>\u30a2\u30d0\u30bf\u30fc\u3092\u4ecb\u3057\u3066\u306e\u30b5\u30dd\u30fc\u30c8\u3084\u63a5\u5ba2\u306f\u3001\u5b8c\u5168\u306a\u81ea\u52d5\u5316\u3067\u306f\u306a\u304f\u3001\u9060\u9694\u3067\u3082\u4eba\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u3066\u3044\u308b\u58f0\u304c\u591a\u6570\u3042\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30b3\u30ed\u30ca\u5bfe\u7b56\u3068\u3057\u3066\u975e\u63a5\u89e6\u30fb\u975e\u5bfe\u9762\u3067\u306e\u5bfe\u5fdc\u306b\u7406\u89e3\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u3082\u898b\u3066\u53d6\u308c\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/04\/%E3%82%A2%E3%83%90%E3%82%BF%E3%83%BC%E6%8E%A5%E5%AE%A2%E3%81%B8%E3%81%AE%E5%8D%B0%E8%B1%A1.jpg\" alt=\"\" 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decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/04\/%E3%81%8A%E5%AE%A2%E3%81%95%E3%81%BE%E7%AA%93%E5%8F%A3%E3%81%AE%E5%AF%BE%E5%BF%9C%E3%81%AF%E4%BC%81%E6%A5%AD%E3%82%A4%E3%83%A1%E3%83%BC%E3%82%B8%E3%82%84%E8%B3%BC%E8%B2%B7%E3%81%AB%E5%BD%B1%E9%9F%BF%E3%81%99%E3%82%8B%EF%BC%9F.jpg\" alt=\"\" class=\"wp-image-27688\"\/><figcaption class=\"wp-element-caption\"><br><\/figcaption><\/figure><\/div>\n\n\n<h2>2022\u5e74\u7248\u306e\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u7d50\u679c\u3082\u516c\u958b\u4e2d\uff01<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-mobilus-supporttech-lab-\u30e2\u30d3\u30eb\u30b9-\u30b5\u30dd\u30fc\u30c8\u30c6\u30c3\u30af\u30e9\u30dc\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/mobilus.co.jp\/lab\/research\/customer-support-survey2022\/\">https:\/\/mobilus.co.jp\/lab\/research\/customer-support-survey2022\/<\/a>\n<\/div><\/figure>\n\n\n\n<p class=\"has-very-light-gray-background-color has-background\">\u95a2\u9023\u5916\u90e8\u30b5\u30a4\u30c8<br>\u30c8\u30e9\u30f3\u30b9\u30fb\u30b3\u30b9\u30e2\u30b9\u304c\u904b\u55b6\u3059\u308b\u60c5\u5831\u30b5\u30a4\u30c8\u300cCotra\u300d  <br><a href=\"https:\/\/www.transcosmos-cotra.jp\/manned-chat\">\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u3068\u306f\uff1f2\u3064\u306e\u7a2e\u985e\u306e\u9055\u3044\u3084\u6ce8\u610f\u70b9\u3092\u89e3\u8aac<\/a> <\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-mobilus-supporttech-lab-\u30e2\u30d3\u30eb\u30b9-\u30b5\u30dd\u30fc\u30c8\u30c6\u30c3\u30af\u30e9\u30dc\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/mobilus.co.jp\/lab\/chat-support\/tagengo-chatbot\/\">https:\/\/mobilus.co.jp\/lab\/chat-support\/tagengo-chatbot\/<\/a>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u904e\u53bb\u306e\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u306f\u3053\u3061\u3089 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