{"id":6043,"date":"2022-05-13T19:26:24","date_gmt":"2022-05-13T10:26:24","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=6043"},"modified":"2022-09-29T20:38:00","modified_gmt":"2022-09-29T11:38:00","slug":"cx-support","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/trend\/cx-support\/","title":{"rendered":"\u5168\u4e16\u4ee3\u306eSNS\u5229\u7528\u52d5\u5411\u8abf\u67fb\u306b\u307f\u308b\u3001LINE\u516c\u5f0f\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u5bfe\u3059\u308b\u610f\u8b58\u3068\u5229\u7528\u72b6\u6cc1"},"content":{"rendered":"\n<p>\u8fd1\u5e74\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306a\u3069\u3001\u96fb\u8a71\u4ee5\u5916\u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u5c0e\u5165\u304c\u9032\u3093\u3067\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30c1\u30e3\u30cd\u30eb\u3054\u3068\u306b\u5206\u65ad\u3055\u308c\u3066\u3044\u305f\u308a\u3001\u9069\u5207\u306a\u5c0e\u7dda\u8a2d\u8a08\u304c\u3055\u308c\u3066\u3044\u306a\u304b\u3063\u305f\u308a\u3068\u3001\u4e0a\u624b\u304f\u6d3b\u7528\u3067\u304d\u3066\u3044\u306a\u3044\u30b1\u30fc\u30b9\u3082\u591a\u304f\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6700\u9069\u306a\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u306e\u8a2d\u8a08\u306e\u305f\u3081\u3001\u30c1\u30e3\u30cd\u30eb\u306e\u6d3b\u7528\u30fb\u5c0e\u7dda\u8a2d\u8a08\u3092\u8003\u3048\u308b\u4e0a\u3067\u4f55\u304c\u5fc5\u8981\u304b\uff1f\u51fa\u767a\u70b9\u3068\u3057\u3066\u3001\u305d\u3082\u305d\u3082\u300c<strong>\u30e6\u30fc\u30b6\u30fc\u3067\u3042\u308b\u6d88\u8cbb\u8005\u306f\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u306e\u304b<\/strong>\u300d\u304b\u3089\u8003\u3048\u3066\u3044\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u3068\u4f01\u696d\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5b9f\u614b\u306b\u3064\u3044\u3066\u3001Mobilus SupporTech Lab\u304c\u884c\u3063\u305f\u300c<a 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class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"389\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/contact-motomerukoto-1024x389.png\" alt=\"\" class=\"wp-image-6045\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/contact-motomerukoto-1024x389.png 1024w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/contact-motomerukoto-1024x389-800x304.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/contact-motomerukoto-1024x389-768x292.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u305d\u3046\u8003\u3048\u308b\u3068\u3001<strong>\u554f\u984c\u89e3\u6c7a\u304c\u6700\u3082\u7c21\u5358\u306b\u51fa\u6765\u308b\u30c1\u30e3\u30cd\u30eb\u3053\u305d\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u6700\u5584\u306e\u30c1\u30e3\u30cd\u30eb<\/strong>\u3068\u8a00\u3048\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u305f\u3060\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5c5e\u6027\u3084\u72b6\u6cc1\u3001\u554f\u984c\u3068\u306a\u3063\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3067\u7570\u306a\u308b\u305f\u3081\u8003\u616e\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3067\u3001<strong>\u300c\u7a93\u53e3\u3092\u5229\u7528\u3057\u305f\u969b\u306e\u826f\u304b\u3063\u305f\u7d4c\u9a13\u300d<\/strong>\u3092\u805e\u3044\u305f\u3068\u3053\u308d\u3001<\/p>\n\n\n\n<p><strong>\u300c\u8981\u671b\u3092\u304f\u307f\u53d6\u3063\u3066\u304f\u308c\u3066\u3001\u4e01\u5be7\u306b\u89aa\u8eab\u306b\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u305f\u300d<br>\u300c\u805e\u3044\u305f\u3053\u3068\u4ee5\u4e0a\u306e\u60c5\u5831\u3092\u6559\u3048\u3066\u304f\u308c\u305f\u300d<br>\u300c\u89e3\u6c7a\u3057\u306a\u304b\u3063\u305f\u304c\u3001\u4e01\u5be7\u306a\u5bfe\u5fdc\u3067\u4fe1\u983c\u3067\u304d\u305f\u300d<\/strong><br><br>\u3068\u3044\u3063\u305f<strong>\u300c\u4eba\u306a\u3089\u3067\u306f\u300d\u306e\u826f\u3055\u304c\u611f\u52d5\u7d4c\u9a13\u306b\u7e4b\u304c\u3063\u3066\u3044\u308b<\/strong>\u3088\u3046\u3067\u3059\u3002\u7c21\u5358\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u6700\u512a\u5148\u3067\u3042\u308b\u4e0a\u3067\u3001\u3084\u306f\u308a\u4eba\u306e\u5bfe\u5fdc\u306b\u3088\u308b\u89aa\u5bc6\u6027\u3092\u6c42\u3081\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u306e\u591a\u3055\u3082\u4f3a\u3048\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u96fb\u8a71\u3060\u3051\u3067\u306a\u304f\u30c1\u30e3\u30c3\u30c8\u3092\u542b\u3081\u305f\u30c1\u30e3\u30cd\u30eb\u306e\u5c0e\u5165\u3084\u3001\u7c21\u6613\u624b\u7d9a\u304d\u306e\u81ea\u52d5\u5316\u306b\u3088\u308b24\u6642\u9593365\u65e5\u5bfe\u5fdc\u306a\u3069\u3067\u3001<strong>\u9867\u5ba2\u52b4\u529b\u3092\u4e0b\u3052\u3064\u3064\u3001\u4eba\u306b\u3057\u304b\u3067\u304d\u306a\u3044\u5bfe\u5fdc\u306b\u6ce8\u529b\u3059\u308b\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/strong>\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<h2>\u554f\u5408\u308f\u305b\u72b6\u6cc1\u3084\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3067\u3001\u6709\u52b9\u306a\u30c1\u30e3\u30cd\u30eb\u304c\u5909\u308f\u308b<\/h2>\n\n\n\n<p>\u6b21\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u3069\u306e\u3088\u3046\u306a\u554f\u3044\u5408\u308f\u305b\u624b\u6bb5\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u304b\u898b\u3066\u3044\u304f\u3068\u3001<strong>\u7d043\u4eba\u306b1\u4eba\u306f\u96fb\u8a71\u3092\u6700\u3082\u3088\u304f\u4f7f\u3044\u30012\u4eba\u306b1\u4eba\u304c\u30ce\u30f3\u30dc\u30a4\u30b9<\/strong>\uff08\u30d5\u30a9\u30fc\u30e0\u30fb\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\uff09\u3092\u4e00\u756a\u306b\u3042\u3052\u3066\u3044\u307e\u3059\uff08\u56f3\uff12\uff09\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"396\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/first-contact-1024x396.png\" alt=\"\" class=\"wp-image-6046\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/first-contact-1024x396.png 1024w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/first-contact-1024x396-800x309.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/first-contact-1024x396-768x297.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u3053\u306e\u7d50\u679c\u304b\u3089\u591a\u69d8\u306a\u30c1\u30e3\u30cd\u30eb\u304c\u6d78\u900f\u3057\u3066\u304d\u3066\u3044\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u3053\u306e\u7d50\u679c\u306f\u30e6\u30fc\u30b6\u30fc\u306e\u55dc\u597d\u6027\u305d\u306e\u3082\u306e\u3092\u53cd\u6620\u3057\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308b\u3053\u3068\u3092\u7559\u610f\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6ce8\u76ee\u3059\u3079\u304d\u306f\u3001<strong>\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u7d4c\u9a13\u8005\u306f7\u5272\u4ee5\u4e0a\u3068\u30014\u5e74\u9593\u3067\u7d042\u500d\u306b\u5897\u3048\u3066\u3044\u308b<\/strong>\u70b9\u3067\u3059\u3002<strong>\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u7d4c\u9a13\u8005\u306e8\u5272\u4ee5\u4e0a\u304c\u300c\u4fbf\u5229\u300d<\/strong>\u3060\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u300c\u6642\u9593\u3084\u5834\u6240\u3092\u9078\u3070\u305a\u3001\u81ea\u5206\u306e\u90fd\u5408\u3067\u554f\u3044\u5408\u308f\u305b\u304c\u3067\u304d\u308b\u300d<br>\u300c\u3059\u3050\u3064\u306a\u304c\u308a\u3001\u5f85\u305f\u3055\u308c\u306a\u3044\u300d<br>\u300c\u96fb\u8a71\u3084\u5bfe\u9762\u3068\u6bd4\u3079\u3066\u6c17\u3092\u4f7f\u308f\u306a\u304f\u3066\u826f\u3044\u300d<br>\u300c\u30c6\u30ad\u30b9\u30c8\u3068\u3057\u3066\u8a18\u9332\u306b\u6b8b\u308b\u306e\u3067\u898b\u8fd4\u3057\u3084\u3059\u3044\u300d<br>\u3068\u3044\u3063\u305f\u3001\u30c1\u30e3\u30c3\u30c8\u306a\u3089\u3067\u306f\u306e\u5229\u70b9\u3092\u611f\u3058\u3066\u3044\u308b\u3088\u3046\u3067\u3059\u3002<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"407\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hikaku-chat-contact-1-1024x407.png\" alt=\"\" class=\"wp-image-6047\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hikaku-chat-contact-1-1024x407.png 1024w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hikaku-chat-contact-1-1024x407-800x318.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hikaku-chat-contact-1-1024x407-768x305.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" 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rel=\"noreferrer noopener\" aria-label=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82021 (\u65b0\u3057\u3044\u30bf\u30d6\u3067\u958b\u304f)\" href=\"https:\/\/www.ric.co.jp\/ct-japan\/cch2021\/book.html\" target=\"_blank\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82021<\/a>\u300d\u306b\u3088\u308b\u3068\u3001<strong>\u65b0\u578b\u30b3\u30ed\u30ca\u798d\u306e\u65bd\u7b56\u3068\u3057\u3066\u5728\u5b85\u4ee5\u4e0a\u306b\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u306e\u9032\u884c\u304c\u9855\u8457\u3067\u3001\u4eca\u5f8c\u5f37\u5316\u3059\u3079\u304d\u70b9\u3067\u3082\u300c\u30e1\u30fc\u30eb\u3084\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u30ce\u30f3\u30dc\u30a4\u30b9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5f37\u5316\u300d\uff0875%\uff09\u304c\u3001\u300c\u5728\u5b85\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u79fb\u884c\u30fb\u3042\u308b\u3044\u306f\u62e1\u5927\u300d\uff0853.8%\uff09\u309220%\u4ee5\u4e0a\u3082\u4e0a\u56de\u308b<\/strong>\u7d50\u679c\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1600\" height=\"680\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hakusho_chousa-1600x680.png\" alt=\"\" class=\"wp-image-6050\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hakusho_chousa-1600x680.png 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hakusho_chousa-800x340.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hakusho_chousa-768x326.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hakusho_chousa.png 1838w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\">\u30ea\u30c3\u30af\u30c6\u30c6\u30ec\u30b3\u30e0\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82021\u300d\u3092\u53c2\u7167\u306e\u5143\u3001Mobilus SupportTech Lab\u304c\u7de8\u96c6<\/figcaption><\/figure>\n\n\n\n<p>\u307e\u305f\u300c\u4eca\u5f8c\u5bfe\u5fdc\u4e88\u5b9a\u306e\u30c1\u30e3\u30cd\u30eb\u300d\u3082\u3001\u300c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300d\uff0843.6%\uff09\u3001\u300c\u6709\u4eba\u306b\u3088\u308b\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u300d\uff0839.6%\uff09\u3068\u3001\u307b\u304b\u306e\u30c1\u30e3\u30cd\u30eb\u3068\u6bd4\u3079\u3066\u5727\u5012\u7684\u306b\u9ad8\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1600\" height=\"680\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hakusho_chousa_2-1600x680.png\" alt=\"\" class=\"wp-image-6051\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hakusho_chousa_2-1600x680.png 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hakusho_chousa_2-800x340.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hakusho_chousa_2-768x326.png 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/hakusho_chousa_2.png 1838w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\"> \u30ea\u30c3\u30af\u30c6\u30c6\u30ec\u30b3\u30e0\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f82021\u300d\u3092\u53c2\u7167\u306e\u5143\u3001Mobilus SupportTech Lab\u304c\u7de8\u96c6 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<strong>CX\u306e\u5411\u4e0a\u306f\u3001\u4f01\u696d\u306e\u58f2\u4e0a\u5229\u76ca\u306b\u76f4\u7d50\u3059\u308b\u6700\u512a\u5148\u8ab2\u984c<\/strong> <\/h2>\n\n\n\n<p><strong>\u300c\u304a\u5ba2\u3055\u307e\u7a93\u53e3\u306e\u5bfe\u5fdc\u304c\u3001\u4f01\u696d\u306e\u30a4\u30e1\u30fc\u30b8\u3084\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u306b\u5f71\u97ff\u3059\u308b\u300d\u3068\u7b54\u3048\u305f\u4eba\u306f90.9%<\/strong>\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"409\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/madoguchi-eikyou-1024x409.png\" alt=\"\" class=\"wp-image-6048\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/madoguchi-eikyou-1024x409.png 1024w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/05\/madoguchi-eikyou-1024x409-800x320.png 800w, 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