{"id":7205,"date":"2024-05-31T07:00:20","date_gmt":"2024-05-30T22:00:20","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=7205"},"modified":"2026-03-02T17:49:33","modified_gmt":"2026-03-02T08:49:33","slug":"contactcenter-kpi-1","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/trend\/contactcenter-kpi-1\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306eKPI\u91cd\u898119\u6307\u6a19\u3068\u8a55\u4fa1\u57fa\u6e96\u3078\u306e\u843d\u3068\u3057\u8fbc\u307f\u65b9"},"content":{"rendered":"\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306e\u73fe\u5834\u8cac\u4efb\u8005\u306b\u3068\u3063\u3066\u3001KPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u6c38\u9060\u306e\u8ab2\u984c\u3067\u3059\u3002\u300c\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u3092\u7e2e\u3081\u308c\u3070\u9867\u5ba2\u6e80\u8db3\uff08CS\uff09\u304c\u4e0b\u304c\u308b\u300d\u3068\u3044\u3063\u305f\u76f8\u53cd\u3059\u308b\u6307\u6a19\u3078\u306e\u845b\u85e4\u3084\u3001\u6570\u5b57\u3092\u8ffd\u3046\u3042\u307e\u308a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u75b2\u5f0a\u3057\u3001\u7d50\u679c\u3068\u3057\u3066\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u4f4e\u4e0b\u3092\u62db\u304f\u30b1\u30fc\u30b9\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u4e3b\u8981\u306aKPI\u306e\u89e3\u8aac\u306b\u52a0\u3048\u3001\u305d\u308c\u3089\u3092\u300c\u73fe\u5834\u304c\u7d0d\u5f97\u3059\u308b\u8a55\u4fa1\u57fa\u6e96\u300d\u3078\u843d\u3068\u3057\u8fbc\u3080\u8a2d\u8a08\u624b\u6cd5\u307e\u3067\u3092\u7db2\u7f85\u3057\u307e\u3057\u305f\u3002\u30b7\u30b9\u30c6\u30e0\u304c\u9ad8\u5ea6\u5316\u3057\u6e2c\u5b9a\u30c7\u30fc\u30bf\u304c\u5897\u3048\u305f\u4eca\u3001\u6570\u5024\u3092\u5358\u306a\u308b\u7ba1\u7406\u306e\u9053\u5177\u3067\u7d42\u308f\u3089\u305b\u305a\u3001\u7d44\u7e54\u306e\u6210\u9577\u3068\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u5411\u4e0a\u306b\u3064\u306a\u3052\u308b\u305f\u3081\u306e\u5b9f\u8df5\u30ac\u30a4\u30c9\u3068\u3057\u3066\u304a\u5f79\u7acb\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><strong>\u898b\u51fa\u3057<\/strong><\/p>\n\n\n\n<ul>\n<li><a href=\"#01-cc1\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306b\u304a\u3051\u308bKPI\u3068\u306f<\/a><\/li>\n\n\n\n<li><a href=\"#02-cc2\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306eKPI\u306e\u7a2e\u985e<\/a><\/li>\n\n\n\n<li><a href=\"#03-cc3\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306eKPI\u8a2d\u5b9a\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u300cSMART\u300d\u306b\u3042\u308a<\/a><\/li>\n\n\n\n<li><a href=\"#04-cc4\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306b\u304a\u3051\u308b\u300c\u8a55\u4fa1\u57fa\u6e96\u300d\u3068\u306f<\/a><\/li>\n\n\n\n<li><a href=\"#05-cc5\" title=\"\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306e\u5931\u6557\u3057\u306a\u3044\u8a55\u4fa1\u57fa\u6e96\u306e\u4f5c\u308a\u65b9\u3068\u306f<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-text-align-center has-background\" style=\"background-color:#f3f6f8\"><strong>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u3054\u62c5\u5f53\u306eSV\u30fb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u65b9\u5fc5\u898b\uff01<\/strong><br>\u300cCX\u3092\u5411\u4e0a\u3055\u305b\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u89e3\u8aacBOOK\u3000\u7121\u6599\u914d\u5e03\u4e2d\uff01<\/p>\n\n\n\n<div class=\"is-horizontal is-content-justification-center is-layout-flex wp-container-1 wp-block-buttons custom-buttons-01\">\n<div class=\"wp-block-button\" id=\"cc-kpi-1_cx-ctlg_01\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/mobilus.co.jp\/lab\/report\/customersuccess-cx\/\" style=\"background-color:#2a7f62\">\u7121\u6599\u3067\u30db\u30ef\u30a4\u30c8\u30da\u30fc\u30d1\u30fc\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b<\/a><\/div>\n<\/div>\n\n\n\n<h2 id=\"01-cc1\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306b\u304a\u3051\u308bKPI\u3068\u306f<\/h2>\n\n\n\n<h3>KPI\u306e\u610f\u5473<\/h3>\n\n\n\n<p>KPI\u3068\u306f\u300cKey Performance Indicator\uff08\u30ad\u30fc \u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9 \u30a4\u30f3\u30c7\u30a3\u30b1\u30fc\u30bf\u30fc\uff09\u300d\u306e\u982d\u6587\u5b57\u3092\u53d6\u3063\u305f\u8a00\u8449\u3067\u3059\u3002\u65e5\u672c\u8a9e\u3067\u306f\u300c\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u300d\u3068\u3044\u3044\u3001\u4f01\u696d\u3084\u30c1\u30fc\u30e0\u306b\u304a\u3051\u308b\u6700\u7d42\u7684\u306a\u76ee\u6a19\u9054\u6210\u306e\u91cd\u8981\u306a\u8981\u7d20\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u4f7f\u308f\u308c\u3066\u3044\u307e\u3059\u3002\u3088\u304f\u4f3c\u305f\u8a00\u8449\u306b KGI \u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u308c\u306f\u300cKey Goal Indicator\uff08\u30ad\u30fc \u30b4\u30fc\u30eb \u30a4\u30f3\u30c7\u30a3\u30b1\u30fc\u30bf\u30fc\uff09\u306e\u7565\u8a9e\u3067 \u300c\u7d4c\u55b6\u76ee\u6a19\u9054\u6210\u6307\u6a19\u300d\u3068\u3044\u3046\u610f\u5473\u304c\u3042\u308a\u307e\u3059\u3002<br><\/p>\n\n\n\n<p>\u30d3\u30b8\u30cd\u30b9\u3067\u6700\u7d42\u76ee\u6a19\uff08KGI\uff09\u3092\u9054\u6210\u3059\u308b\u306b\u306f\u3001\u305d\u306e\u904e\u7a0b\u3067\u76ee\u6a19\u9054\u6210\u306e\u5ea6\u5408\u3044\u3092\u8a55\u4fa1\u3057\u305f\u308a\u3001\u65b9\u5411\u6027\u3092\u78ba\u8a8d\u3057\u305f\u308a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u7528\u3044\u3089\u308c\u308b\u306e\u304cKPI\u3067\u3001KPI\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u6700\u7d42\u76ee\u6a19\u307e\u3067\u306e\u9032\u6357\u72b6\u6cc1\u304c\u53ef\u8996\u5316\u3055\u308c\u3001\u6539\u5584\u3078\u5411\u3051\u3066\u53d6\u308a\u7d44\u307f\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<br><\/p>\n\n\n\n<h3>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u3067\u306eKPI\u306e\u91cd\u8981\u6027<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u63a5\u5ba2\u3067\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u3068\u3044\u3063\u305f\u76ee\u6a19\u304c\u4e2d\u5fc3\u306b\u306a\u308a\u307e\u3059\u304c\u3001\u3053\u308c\u3089\u306f\u5ba2\u89b3\u7684\u306a\u9054\u6210\u5ea6\u3092\u5224\u5225\u3059\u308b\u3053\u3068\u304c\u96e3\u3057\u3044\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001KPI\u3092\u7528\u3044\u308b\u3053\u3068\u3067\u6570\u5024\u5316\u3068\u5206\u6790\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u826f\u3044\u70b9\u3084\u60aa\u3044\u70b9\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3059\u3002\u7d50\u679c\u3001\u6539\u5584\u306b\u5411\u3051\u305f\u5177\u4f53\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8003\u3048\u3001\u696d\u52d9\u306b\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u306e\u3067\u3059\u3002<br><\/p>\n\n\n\n<p>KPI\u306f\u30b9\u30bf\u30c3\u30d5\u3068\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u5074\u4e21\u65b9\u306b\u5bfe\u3057\u3066\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u30b9\u30bf\u30c3\u30d5\u306b\u3068\u3063\u3066\u306f\u660e\u78ba\u306a\u76ee\u6a19\u3068\u3057\u3066\u6709\u7528\u3067\u3042\u308a\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u5074\u306f\u5404\u30b9\u30bf\u30c3\u30d5\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306e\u660e\u78ba\u306a\u57fa\u6e96\u306b\u306a\u308a\u307e\u3059\u3002<br><\/p>\n\n\n\n<p id=\"02-cc2\"><\/p>\n<br>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306eKPI\u306e\u7a2e\u985e<\/h2>\n\n\n\n<p>\u6b21\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u3092\u3001\u300c\u696d\u52d9\u52b9\u7387\u300d\u300c\u904b\u55b6\u7ba1\u7406\u300d\u300c\u5bfe\u5fdc\u54c1\u8cea\u300d\u300c\u58f2\u4e0a\/\u89e3\u7d04\u300d\u306e4\u7a2e\u985e\u306b\u5206\u3051\u3066\u3001\u91cd\u8981\u306a19\u6307\u6a19\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<h3>\u5bfe\u5fdc\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u300c\u696d\u52d9\u52b9\u7387\u300d\u306b\u95a2\u3059\u308bKPI<\/h3>\n\n\n\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u300c\u696d\u52d9\u52b9\u7387\u300d\u306b\u95a2\u3059\u308bKPI\u306f\u3001\u300c\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT\uff09\u300d\u300c\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u300d\u300c\u5e73\u5747\u5fdc\u7b54\u901f\u5ea6 \uff08ASA\uff09\u300d\u300cCPH\u300d\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<br><\/p>\n\n\n\n<h4>\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT)<\/h4>\n\n\n\n<p>\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT\uff09\u3068\u306f\u300cAverage Talk Time\u300d\u3092\u8a33\u3057\u305f\u3082\u306e\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u3068\u901a\u8a71\u3057\u3066\u3044\u308b\u5e73\u5747\u6642\u9593\u3092\u6307\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT\uff09\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\u7dcf\u901a\u8a71\u6642\u9593 \u00f7 \u7dcf\u30b3\u30fc\u30eb\u6570 \uff1d \u5e73\u5747\u901a\u8a71\u6642\u9593\uff08\u79d2\uff09<\/strong><br><\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u7dcf\u901a\u8a71\u6642\u9593\u304c100\u6642\u9593\u3001\u7dcf\u30b3\u30fc\u30eb\u6570\u304c1,000\u4ef6\u306e\u5834\u5408\u3001\u5e73\u5747\u901a\u8a71\u6642\u9593\u306f6\u5206\u3068\u306a\u308a\u307e\u3059\u3002\u5e73\u5747\u901a\u8a71\u6642\u9593\u304c\u77ed\u3044\u307b\u3069\u3001\u52b9\u7387\u7684\u306b\u5bfe\u5fdc\u3057\u3001\u3088\u308a\u591a\u304f\u306e\u51e6\u7406\u4ef6\u6570\u3092\u3053\u306a\u3057\u3066\u3044\u308b\u3068\u8a00\u3048\u307e\u3059\u3002<br><\/p>\n\n\n\n<h4>\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09<\/h4>\n\n\n\n<p>\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u3068\u306f\u300cAfter Call Work\u300d\u3092\u8a33\u3057\u305f\u3082\u306e\u3067\u3001\u901a\u8a71\u7d42\u4e86\u5f8c\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5f8c\u51e6\u7406\u306b\u304b\u304b\u3063\u305f\u6642\u9593\u306e\u5e73\u5747\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u3010\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\u7dcf\u5f8c\u51e6\u7406\u6642\u9593 \u00f7 \u7dcf\u30b3\u30fc\u30eb\u6570 \uff1d \u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08\u79d2\uff09<\/strong><br><\/p>\n\n\n\n<p>\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT\uff09\u3068\u540c\u3058\u304f\u3001\u77ed\u3044\u307b\u3069\u52b9\u7387\u3088\u304f\u5f8c\u51e6\u7406\u3092\u3067\u304d\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u306a\u306e\u3067\u3001\u77ed\u3051\u308c\u3070\u77ed\u3044\u307b\u3069\u3088\u3044\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/chat-support\/acw\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/lab_ACW_01-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/lab_ACW_01-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/lab_ACW_01-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/lab_ACW_01-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/lab_ACW_01-544x262.jpg 544w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/lab_ACW_01.jpg 1118w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u91cd\u8981\u6307\u6a19\u306e\u77ed\u7e2e\u6539\u5584\u6cd5<\/div><\/a><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h5>\u25bc ACW\u3092\u6539\u5584\u3057\u305f\u4e8b\u4f8b<\/h5>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/case\/sbiikiiki\" title=\"\">SBI\u3044\u304d\u3044\u304d\u5c11\u984d\u77ed\u671f\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\uff5c\u751f\u6210AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3067\u53d7\u4ed8\u5b8c\u7d50\u738770\uff05\u8d85\u3092\u5b9f\u73fe<\/a><\/p>\n\n\n\n<h4>\u5e73\u5747\u51e6\u7406\u6642\u9593 \uff08AHT\uff09<\/h4>\n\n\n\n<p>\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u3068\u306f\u300cAverage Handling Time\u300d\u3092\u8a33\u3057\u305f\u3082\u306e\u3067\u3001\u5e73\u5747\u901a\u8a71\u6642\u9593\uff08ATT\uff09\u3068\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u3092\u8db3\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u3064\u307e\u308a\u3001\u9867\u5ba2\u4e00\u4eba\u3042\u305f\u308a\u306e\u6700\u5f8c\u307e\u3067\u51e6\u7406\u3059\u308b\u306e\u306b\u304b\u304b\u3063\u305f\u5e73\u5747\u6642\u9593\u3092\u6307\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\uff08\u7dcf\u901a\u8a71\u6642\u9593 \uff0b \u7dcf\u5f8c\u51e6\u7406\u6642\u9593\uff09\u00f7 \u7dcf\u30b3\u30fc\u30eb\u6570 \uff1d \u5e73\u5747\u51e6\u7406\u6642\u9593\uff08\u79d2\uff09<\/strong><br><\/p>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/chat-support\/aht-2\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"533\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-1-800x533.jpeg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-1-800x533.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-1-768x512.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-1-1600x1066.jpeg 1600w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2024\/06\/word-image-19071-1.jpeg 2000w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6307\u6a19\u6539\u5584\u30fb\u52b9\u7387\u53164\u7b56<\/div><\/a><\/div>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5>\u25bc AHT\u3092\u6539\u5584\u3057\u305f\u4e8b\u4f8b<\/h5>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/case\/sbilife-2\/\" title=\"\">SBI\u751f\u547d\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\uff5c\u66f8\u985e\u8acb\u6c42\u624b\u7d9a\u304d\u3092\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068RPA\u3067\u5b8c\u5168\u81ea\u52d5\u5316\u3001\u7d04300\u6642\u9593\u3092\u524a\u6e1b\u3001\u82e6\u60c5\u3082\u30bc\u30ed\u306b<\/a><\/p>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4>\u5e73\u5747\u5fdc\u7b54\u901f\u5ea6 \uff08ASA\uff09<\/h4>\n\n\n\n<p>\u5e73\u5747\u5fdc\u7b54\u901f\u5ea6\uff08ASA\uff09\u3068\u306f\u300cAverage Speed of Answer\u300d\u3092\u8a33\u3057\u305f\u3082\u306e\u3067\u3001\u30b3\u30fc\u30eb\u306b\u5fdc\u7b54\u3059\u308b\u307e\u3067\u306b\u304b\u304b\u3063\u305f\u5e73\u5747\u6642\u9593\uff08\u79d2\uff09\u3092\u6307\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u5e73\u5747\u5fdc\u7b54\u901f\u5ea6\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\u5fdc\u7b54\u307e\u3067\u306b\u304b\u304b\u3063\u305f\u6642\u9593\u306e\u5408\u8a08 \u00f7 \u30b3\u30fc\u30eb\u306e\u7dcf\u6570 \uff1d \u5e73\u5747\u5fdc\u7b54\u901f\u5ea6\uff08\u79d2\uff09<\/strong><br><\/p>\n\n\n\n<p>\u5e73\u5747\u5fdc\u7b54\u901f\u5ea6\u306e\u76ee\u6a19\u306f\u300120\u79d2\u3092\u76ee\u5b89\u306b\u3059\u308b\u4f01\u696d\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u5e73\u5747\u5fdc\u7b54\u901f\u5ea6\u304c\u77ed\u3044\u307b\u3069\u3001\u9867\u5ba2\u3092\u5f85\u305f\u305b\u305a\u306b\u96fb\u8a71\u5bfe\u5fdc\u304c\u51fa\u6765\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<br><\/p>\n\n\n\n<h4>\u30b3\u30fc\u30eb\u30fb\u30d1\u30fc\u30fb\u30a2\u30ef\u30fc\uff08CPH\uff09<\/h4>\n\n\n\n<p>CPH\u3068\u306f\u300c Call Per Hour\u300d\u306e\u982d\u6587\u5b57\u3092\u3068\u3063\u305f\u8a00\u8449\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc1\u4eba\u304c1\u6642\u9593\u3042\u305f\u308a\u306b\u5bfe\u5fdc\u3057\u305f\u30b3\u30fc\u30eb\u6570\u306e\u3053\u3068\u3067\u3059\u3002CPH\u306e\u6570\u5024\u304c\u5927\u304d\u3044\u307b\u3069\u52b9\u7387\u7684\u306a\u904b\u7528\u304c\u3067\u304d\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u304a\u308a\u3001CPH\u304b\u3089\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80fd\u529b\u3084\u8a55\u4fa1\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u751f\u7523\u6027\u306e\u9ad8\u3055\u304c\u308f\u304b\u308a\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010CPH\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>1\u65e5\u306b\u5bfe\u5fdc\u3057\u305f\u30b3\u30fc\u30eb\u306e\u7dcf\u6570 \u00f7 1\u65e5\u306e\u7a3c\u50cd\u6642\u9593 \uff1d CPH<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h5>\u25bc CPH\u306b\u95a2\u9023\u3059\u308b\u4e8b\u4f8b<\/h5>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/case\/buffalo-line-chat\/\" title=\"\">\u682a\u5f0f\u4f1a\u793e\u30d0\u30c3\u30d5\u30a1\u30ed\u30fc\uff5cLINE\u306e\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u554f\u3044\u5408\u308f\u305b\u6bd4\u738750%\u3078\u3002\u305d\u308c\u3092\u5b9f\u73fe\u3055\u305b\u305f\u53d6\u308a\u7d44\u307f\u3068\u306f<\/a><\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/NS7pp3O-lw21uBQZZKiIZaTK9ibn_bmSKilWtB-mdvIBLkbGHxH1oK9J67rSuatESR_ABIm7XbJ0wUZ8ZWafpn6sYSjgmPUvN_NHxqfvg_mAngZT66h0nOcuN7uEA_Ngi7n5MAUkstcJqSEiF1q61jQ\" alt=\"\"\/><\/figure>\n\n\n\n<h3>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306e\u300c\u904b\u55b6\u7ba1\u7406\u300d\u306b\u95a2\u3059\u308bKPI<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u300c\u904b\u55b6\u7ba1\u7406\u300d\u306b\u95a2\u3059\u308bKPI\u306f\u3001\u300c\u7a3c\u50cd\u7387\u300d\u300c\u9000\u8077\u7387\u300d\u300c\u6b20\u52e4\u7387\u300d\u300c\u5360\u6709\u7387\u300d\u3067\u3059\u3002\u4e00\u3064\u305a\u3064\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<br><\/p>\n\n\n\n<h4>\u7a3c\u50cd\u7387<\/h4>\n\n\n\n<p>\u7a3c\u50cd\u7387\u3068\u306f\u3001\u7d66\u6599\u652f\u6255\u3044\u6642\u9593\u306b\u304a\u3044\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306b\u5272\u3044\u305f\u6642\u9593\u306e\u5272\u5408\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u901a\u8a71\u6642\u9593\u3060\u3051\u3067\u306a\u304f\u3001\u5165\u96fb\u3092\u5f85\u6a5f\u3057\u3066\u3044\u308b\u6642\u9593\u3084\u901a\u8a71\u5f8c\u306e\u5f8c\u51e6\u7406\u3092\u3057\u3066\u3044\u308b\u6642\u9593\u3082\u542b\u307e\u308c\u307e\u3059\u3002\u4f11\u61a9\u3084\u4f1a\u8b70\u3001\u7814\u4fee\u306a\u3069\u306e\u96e2\u5e2d\u6642\u9593\u306f\u7a3c\u50cd\u6642\u9593\u306b\u542b\u307e\u308c\u307e\u305b\u3093\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u7a3c\u50cd\u7387\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\uff08\u5165\u96fb\u5f85\u6a5f\u6642\u9593 \uff0b \u901a\u8a71\u6642\u9593 \uff0b \u5f8c\u51e6\u7406\u6642\u9593\uff09\u00f7 \u7d66\u4e0e\u652f\u6255\u3044\u6642\u9593 \uff1d \u7a3c\u50cd\u7387\uff08\uff05\uff09<\/strong><br><\/p>\n\n\n\n<p>\u9069\u6b63\u306a\u7a3c\u50cd\u7387\u306e\u76ee\u5b89\u306f\u300180\uff5e85\uff05\u3067\u3059\u3002\u7a3c\u50cd\u7387\u304c90\uff05\u4ee5\u4e0a\u306e\u5834\u5408\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e0d\u8db3\u6c17\u5473\u3067\u4e00\u4eba\u306b\u304b\u304b\u308b\u8ca0\u8377\u304c\u9ad8\u304f\u300180\uff05\u672a\u6e80\u306e\u5834\u5408\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u904e\u5270\u50be\u5411\u3068\u8a00\u3048\u307e\u3059\u3002<br><\/p>\n\n\n\n<h4>\u9000\u8077\u7387<\/h4>\n\n\n\n<p>\u9000\u8077\u7387\u3068\u306f\u3001\u4e00\u5b9a\u671f\u9593\u306b\u304a\u3044\u3066\u3069\u308c\u304f\u3089\u3044\u9000\u8077\u8005\u6570\u304c\u767a\u751f\u3057\u305f\u306e\u304b\u306e\u5272\u5408\u3092\u6307\u3057\u307e\u3059\u3002\u9000\u8077\u7387\u306e\u8a08\u7b97\u65b9\u6cd5\u306f\u4f01\u696d\u306b\u3088\u308a\u7570\u306a\u308b\u3082\u306e\u306e\u3001\u539a\u751f\u52b4\u50cd\u7701\u306e\u96c7\u7528\u52d5\u5411\u8abf\u67fb\u3067\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u9000\u8077\u7387\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>1\u5e74\u9593\u306e\u9000\u8077\u8005\u6570 \u00f7 \u5e38\u7528\u52b4\u50cd\u8005\u6570 \u00d7 100 \uff1d \u9000\u8077\u7387\uff08\uff05\uff09<\/strong><br><\/p>\n\n\n\n<p>\u9000\u8077\u7387\u304c\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u4eba\u6750\u304c\u5b9a\u7740\u3057\u3066\u3044\u306a\u3044\u8a3c\u660e\u306b\u306a\u308b\u305f\u3081\u3001\u5f85\u9047\u3084\u8077\u5834\u74b0\u5883\u306a\u3069\u306e\u6539\u5584\u3092\u56f3\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h4>\u6b20\u52e4\u7387<\/h4>\n\n\n\n<p>\u6b20\u52e4\u7387\u3068\u306f\u3001\u52e4\u52d9\u4e88\u5b9a\u65e5\u6570\u306b\u5bfe\u3057\u3066\u6b20\u52e4\u3057\u305f\u65e5\u6570\u306e\u5272\u5408\u3092\u6307\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u6b20\u52e4\u7387\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\uff08\u6b20\u52e4\u65e5\u6570\u00f7\u4e88\u5b9a\u52e4\u52d9\u65e5\u6570\uff09\u00d7100\uff1d\u6b20\u52e4\u7387\uff08\uff05\uff09<\/strong><br><\/p>\n\n\n\n<p>\u6b20\u52e4\u7387\u306f\u306a\u308b\u3079\u304f0\uff05\u306b\u8fd1\u3065\u3051\u308b\u3053\u3068\u3092\u76ee\u6a19\u306b\u3057\u307e\u3059\u3002\u8077\u5834\u74b0\u5883\u306e\u60aa\u5316\u3084\u5fc3\u8eab\u306e\u4e0d\u8abf\u3092\u5d29\u3057\u3084\u3059\u3044\u74b0\u5883\u3067\u3001\u6b20\u52e4\u7387\u306f\u5897\u52a0\u3059\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h4>\u5360\u6709\u7387<\/h4>\n\n\n\n<p>\u5360\u6709\u7387\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u696d\u52d9\u6642\u9593\u306e\u3046\u3061\u5b9f\u969b\u306b\u9867\u5ba2\u5bfe\u5fdc\u306b\u3042\u305f\u3063\u3066\u3044\u305f\u6642\u9593\u3092\u6307\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u300c\u5fd9\u3057\u3055\u300d\u3092\u8a08\u6e2c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u696d\u52d9\u306e\u6539\u5584\u3092\u56f3\u308b\u3046\u3048\u3067\u62bc\u3055\u3048\u3066\u304a\u304f\u3079\u304d\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u5360\u6709\u7387\u306e\u8a31\u5bb9\u7bc4\u56f2\u306f\u3001\u4e00\u822c\u7684\u306b\u306f76\uff5e87%\u7a0b\u5ea6\u304c\u76ee\u5b89\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u5360\u6709\u7387\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>(\u901a\u8a71\u6642\u9593\uff0b\u4fdd\u7559\u6642\u9593\uff0b\u5f8c\u51e6\u7406\u6642\u9593)\u00f7(\u901a\u8a71\u6642\u9593\uff0b\u4fdd\u7559\u6642\u9593\uff0b\u5f8c\u51e6\u7406\u6642\u9593\uff0b\u53d7\u4ed8\u53ef\u80fd\u6642\u9593)\u00d7100<\/strong><br><\/p>\n\n\n\n<p>\u5360\u6709\u7387\u306f\u53d7\u4ed8\u53ef\u80fd\u6642\u9593\u304c\u9577\u3044\u3068\u4e0b\u304c\u308a\u3001 \u53d7\u4ed8\u53ef\u80fd\u6642\u9593\u304c\u77ed\u3044\u3068\u4e0a\u304c\u308a\u307e\u3059\u3002\u5360\u6709\u7387\u304c\u9ad8\u3059\u304e\u308b\u3068\u3001\u5f85\u6a5f\u306e\u6642\u9593\u304c\u6b86\u3069\u306a\u304f\u96fb\u8a71\u3092\u53d6\u308a\u7d9a\u3051\u3066\u3044\u308b\u72b6\u6cc1\u3092\u793a\u3057\u3066\u304a\u308a\u3001\u4f4e\u3059\u304e\u308b\u5834\u5408\u306f\u4eba\u6750\u304c\u4f59\u3063\u3066\u304a\u308a\u3001\u30b7\u30d5\u30c8\u7ba1\u7406\u304c\u4e0a\u624b\u304f\u3044\u3063\u3066\u3044\u306a\u3044\u72b6\u6cc1\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/5I3NvITfczsRZMteClcFae3OReLGMoqv8JWEbaATRCi4IQPub6zuZmjGYs_gd3Jb9kp9_6dR9kfyk8rRanX-kwJPXxvM9863lQqLWLIHRLtEwO4ORGiDcxy2hkxlOkFFUPNncvv2i00jnJf4evyVQzs\" alt=\"\"\/><\/figure>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/client-case\/canonmj\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/09\/lab_case_canonmj-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/09\/lab_case_canonmj-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/09\/lab_case_canonmj-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/09\/lab_case_canonmj-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/09\/lab_case_canonmj-544x262.jpg 544w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/09\/lab_case_canonmj.jpg 1118w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30ad\u30e4\u30ce\u30f3\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30b8\u30e3\u30d1\u30f3\uff5c\u300c\u653b\u3081\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u3092\u76ee\u6307\u3057\u3001\u30b0\u30eb\u30fc\u30d7\u5168\u4f53\u3067\u306e\u9867\u5ba2\u5229\u4fbf\u6027\u5411\u4e0a\u30fb\u904b\u55b6\u52b9\u7387\u6539\u5584\u306b\u7740\u624b\u958b\u59cb\u3002<\/div><\/a><\/div>\n\n\n\n<h3>\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u300c\u5bfe\u5fdc\u54c1\u8cea\u300d\u306b\u95a2\u3059\u308bKPI<\/h3>\n\n\n\n<p>\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u300c\u5bfe\u5fdc\u54c1\u8cea\u300d\u306b\u95a2\u3059\u308bKPI\u306f\u3001\u300c\u5fdc\u7b54\u7387\u300d\u300c\u653e\u68c4\u547c\u7387\u300d\u300c\u4e00\u6b21\u89e3\u6c7a\u7387\u300d\u300c\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08SL\uff09\u300d\u300c\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387\u300d\u300cNPS\uff08Net Promorter Score\uff09\u300d\u3067\u3059\u3002\u4e00\u3064\u305a\u3064\u7d39\u4ecb\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<h4>\u5fdc\u7b54\u7387<\/h4>\n\n\n\n<p>\u5fdc\u7b54\u7387\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304b\u304b\u3063\u3066\u304d\u305f\u554f\u3044\u5408\u308f\u305b\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fdc\u7b54\u3067\u304d\u305f\u5bfe\u5fdc\u4ef6\u6570\u306e\u5272\u5408\u3092\u6307\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u5fdc\u7b54\u7387\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\u5fdc\u5bfe\u4ef6\u6570 \u00f7 \u5165\u96fb\u4ef6\u6570 \u00d7 100 \uff1d \u5fdc\u7b54\u7387\uff08\uff05\uff09<\/strong><br><\/p>\n\n\n\n<p>\u5fdc\u7b54\u7387\u306f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u306f\u5e38\u306b100%\u306e\u72b6\u614b\u304c\u671b\u307e\u3057\u3044\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u9762\u304b\u3089\u8003\u3048\u308b\u3068\u3001\u5e38\u306b100%\u306e\u5834\u5408\u306f\u4f59\u5270\u4eba\u54e1\u304c\u51fa\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u4e8b\u6545\u3084\u76d7\u96e3\u306a\u3069\u81f3\u6025\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5225\u3067\u3059\u304c\u3001\u5fc5\u305a\u3057\u3082100\uff05\u3092\u76ee\u6307\u3055\u306a\u3044\u3068\u3044\u3051\u306a\u3044\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<br><\/p>\n\n\n\n<p>\u65e5\u672c\u306e\u4f01\u696d\u3067\u306f\u300180\u301c90%\u3092\u76ee\u5b89\u306b\u3057\u3066\u3044\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u591a\u3044\u3067\u3059\u3002\u5fdc\u7b54\u7387\u304c\u76ee\u6a19\u3088\u308a\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u5341\u5206\u306a\u4eba\u54e1\u304c\u78ba\u4fdd\u3067\u304d\u3066\u304a\u308a\u3001\u696d\u52d9\u30d5\u30ed\u30fc\u3082\u9069\u6b63\u3067\u3042\u308b\u3068\u8a00\u3048\u307e\u3059\u3002<br><\/p>\n\n\n\n<h5>\u25bc \u5fdc\u7b54\u7387\u3092\u6539\u5584\u3057\u305f\u4e8b\u4f8b<\/h5>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/case\/anicom-2\/\" title=\"\">\u30a2\u30cb\u30b3\u30e0\u640d\u5bb3\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\uff5cLINE\u3067\u4fdd\u967a\u8acb\u6c42\u304c\u5b8c\u7d50\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u3067\u76f8\u8ac7\u3067\u304d\u308b\u3001\u9ad8\u3044\u4ed8\u52a0\u4fa1\u5024\u3092\u751f\u3080\u30da\u30c3\u30c8\u4fdd\u967a\u30b7\u30a7\u30a2No.1\u306e\u30a2\u30cb\u30b3\u30e0\u640d\u4fdd\u304c\u76ee\u6307\u3059\u3053\u3068<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/case\/sbilife\/\" title=\"\">SBI\u751f\u547d\uff5c\u751f\u547d\u4fdd\u967a\u6599\u63a7\u9664\u8a3c\u660e\u66f8\u306e\u518d\u767a\u884c\u306e\u53d7\u4ed8\u306bAI\u96fb\u8a71\u81ea\u52d5\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u300cMOBI VOICE\u300d\u3092\u5c0e\u5165\u3001RPA\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u767a\u9001\u624b\u7d9a\u304d\u307e\u3067\u81ea\u52d5\u5316\u300224\u6642\u9593\u81ea\u52d5\u53d7\u4ed8\u3067\u7e41\u5fd9\u671f\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u8377\u8efd\u6e1b\u3092\u5b9f\u73fe\u3002<\/a><\/p>\n\n\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4>\u653e\u68c4\u547c\u7387<\/h4>\n\n\n\n<p>\u653e\u68c4\u547c\u7387\u3068\u306f\u3001\u5168\u4f53\u306e\u30b3\u30fc\u30eb\u6570\u306e\u5185\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u7e4b\u304c\u308b\u524d\u306b\u9867\u5ba2\u304c\u96fb\u8a71\u3092\u5207\u3063\u305f\u3001\u3082\u3057\u304f\u306f\u30b7\u30b9\u30c6\u30e0\u304c\u81ea\u52d5\u3067\u5207\u65ad\u3057\u305f\u30b3\u30fc\u30eb\u306e\u5272\u5408\u3092\u6307\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u653e\u68c4\u547c\u7387\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\u653e\u68c4\u547c\u6570\u00f7\u7740\u4fe1\u4ef6\u6570\u00d7100\uff1d\u653e\u68c4\u547c\u7387\uff08\uff05\uff09<\/strong><br><\/p>\n\n\n\n<p>\u653e\u68c4\u547c\u7387\u306e\u76ee\u6a19\u306f\u30010\uff05\u306b\u8a2d\u5b9a\u3059\u308b\u4f01\u696d\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u653e\u68c4\u547c\u7387\u304c\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e0d\u8db3\u3084\u5bfe\u5fdc\u52b9\u7387\u304c\u60aa\u3044\u3053\u3068\u306a\u3069\u304c\u8003\u3048\u3089\u308c\u3001\u653e\u3063\u3066\u304a\u304f\u3068\u6a5f\u4f1a\u640d\u5931\u306e\u767a\u751f\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h4>\u4e00\u6b21\u89e3\u6c7a\u7387<\/h4>\n\n\n\n<p>\u4e00\u6b21\u89e3\u6c7a\u7387\uff08FCR\/First Call Resolution\uff09\u3068\u306f\u30011\u56de\u306e\u5fdc\u5bfe\u3067\u554f\u3044\u5408\u308f\u305b\u3092\u89e3\u6c7a\u3067\u304d\u305f\u5272\u5408\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7740\u4fe1\u7dcf\u6570\u306b\u5bfe\u3057\u3066\u3001\u8ee2\u9001\u3084\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u306a\u3057\u3067\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u305f\u304b\u3092\u793a\u3059\u6307\u6a19\u3067\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u4e00\u6b21\u89e3\u6c7a\u7387\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>1\u56de\u306e\u96fb\u8a71\u3067\u89e3\u6c7a\u3057\u305f\u30b1\u30fc\u30b9\u306e\u7dcf\u6570 \u00f7 \u7740\u4fe1\u7dcf\u6570 \u00d7 100<\/strong><br><\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/cx\/kpi-2\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/08\/img_LabTop_02-1-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/08\/img_LabTop_02-1-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/08\/img_LabTop_02-1-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/08\/img_LabTop_02-1.jpg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/08\/img_LabTop_02-1-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2025\/08\/img_LabTop_02-1-544x262.jpg 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u300c\u89e3\u6c7a\u7387\u300d\u3068\u306f\uff1f\u8a08\u7b97\u65b9\u6cd5\u30fb\u6539\u5584\u8853\u307e\u3067<\/div><\/a><\/div>\n\n\n\n<h5>\u25bc \u89e3\u6c7a\u7387\u3092\u6539\u5584\u3057\u305f\u4e8b\u4f8b<\/h5>\n\n\n\n<p><a href=\"https:\/\/mobilus.co.jp\/case\/sbiikiiki\" title=\"\">SBI\u3044\u304d\u3044\u304d\u5c11\u984d\u77ed\u671f\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\uff5c\u751f\u6210AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u306e\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3067\u53d7\u4ed8\u5b8c\u7d50\u738770\uff05\u8d85\u3092\u5b9f\u73fe<\/a><\/p>\n\n\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08SL\uff09<\/h4>\n\n\n\n<p>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3068\u306f\u3001\u8a2d\u5b9a\u3057\u305f\u76ee\u6a19\u6642\u9593\u5185\u306b\u96fb\u8a71\u3092\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u305f\u5272\u5408\u3092\u6307\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\u8a2d\u5b9a\u6642\u9593\u5185\u306b\u5fdc\u7b54\u3067\u304d\u305f\u4ef6\u6570 \u00f7\u30b3\u30fc\u30eb\u306e\u7dcf\u6570 \u00d7 100\uff1d\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08\uff05\uff09<\/strong><br><\/p>\n\n\n\n<p>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u76ee\u6a19\u306f\u300c20\u79d2\u4ee5\u5185\u306b80%\u5fdc\u7b54\u3059\u308b\u300d\u3068\u3044\u3046\u3088\u3046\u306b\u8a2d\u5b9a\u3059\u308b\u4f01\u696d\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<br><\/p>\n\n\n\n<h4>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387<\/h4>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u3001\u4e00\u6b21\u5bfe\u5fdc\u3092\u62c5\u5f53\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u306f\u89e3\u6c7a\u3067\u304d\u306a\u3044\u96fb\u8a71\u3092\u3001\u30c1\u30fc\u30e0\u30ea\u30fc\u30c0\u30fc\u3084 SV\uff08\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\uff09\u306a\u3069\u306b\u5f15\u304d\u7d99\u3050\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002\u7dcf\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u306b\u304a\u3051\u308b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u4ef6\u6570\u306e\u5272\u5408\u304c\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387\u3067\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u305f\u4ef6\u6570\u00f7\u3059\u3079\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u00d7100 = \u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387\uff08%\uff09<\/strong><br><\/p>\n\n\n\n<h4>NPS\uff08Net Promoter Score\uff09<\/h4>\n\n\n\n<p>NPS\u3068\u306f\u3001\u300cNet Promoter Score\u300d\u306e\u982d\u6587\u5b57\u3092\u53d6\u3063\u305f\u7528\u8a9e\u3067\u3001\u300c\u9867\u5ba2\u63a8\u5968\u5ea6\u300d\u3084\u300c\u6b63\u5473\u63a8\u5968\u8005\u6bd4\u7387\u300d\u3068\u8a33\u3055\u308c\u307e\u3059\u3002\u4f01\u696d\u304c\u63d0\u4f9b\u3059\u308b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u300c\u4ed6\u4eba\u3078\u3069\u308c\u3060\u3051\u63a8\u85a6\u3057\u3066\u304f\u308c\u308b\u304b\uff1f\u300d\u3068\u3044\u3046\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u6570\u5024\u5316\u3057\u305f\u6307\u6a19\u3067\u3059\u3002<br><\/p>\n\n\n\n<p>NPS\u306f\u3001<strong>\u9867\u5ba2\u3078\u300c\u5f53\u793e\u306e\u30b5\u30fc\u30d3\u30b9\uff08\u5546\u54c1\uff09\u3092\u5bb6\u65cf\u3084\u53cb\u4eba\u306b\u3069\u306e\u7a0b\u5ea6\u3059\u3059\u3081\u305f\u3044\u304b\u300d\u3068\u3044\u3046\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u96c6\u8a08<\/strong>\u3057\u307e\u3059\u30020\uff5e10\u70b9\u306e11\u6bb5\u968e\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3044\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u56de\u7b54\u3092\u884c\u3063\u305f\u300c\u63a8\u5968\u8005\u300d\u304b\u3089\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u56de\u7b54\u3092\u884c\u3063\u305f\u300c\u6279\u5224\u8005\u300d\u3092\u6e1b\u3058\u305f\u5024\u304cNPS\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3>\u300c\u58f2\u4e0a\/\u89e3\u7d04\u300d\u306b\u95a2\u9023\u3059\u308bKPI<\/h3>\n\n\n\n<p>\u300c\u58f2\u4e0a\/\u89e3\u7d04\u300d\u306b\u95a2\u3059\u308bKPI\u306f\u3001\u300c\u89e3\u7d04\u7387\uff08\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\uff09\u300d\u300c\u89e3\u7d04\u963b\u6b62\u7387\u300d\u300c\u6210\u7d04\u7387\u300d\u300c\u30a2\u30c3\u30d7\u30bb\u30eb\u7387\/\u30af\u30ed\u30b9\u30bb\u30eb\u7387\u300d\u3067\u3059\u3002\u4e00\u3064\u305a\u3064\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<br><\/p>\n\n\n\n<h4>\u89e3\u7d04\u7387\uff08\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\uff09<\/h4>\n\n\n\n<p>\u89e3\u7d04\u7387\u3068\u306f\u3001\u4f1a\u54e1\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u306e\u9000\u4f1a\uff08\u9000\u4f1a\u7387\uff09\u3084\u3001\u96e2\u8131\u3057\u305f\u9867\u5ba2\u306e\u5272\u5408\uff08\u9867\u5ba2\u96e2\u8131\u7387\uff09\u3092\u6307\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u89e3\u7d04\u7387\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\u4e00\u5b9a\u671f\u9593\u4e2d\u306b\u5931\u3063\u305f\u9867\u5ba2\u6570\u00f7\u5f53\u521d\u306e\u9867\u5ba2\u6570\u00d7100<\/strong><br><\/p>\n\n\n\n<h4>\u89e3\u7d04\u963b\u6b62\u7387<\/h4>\n\n\n\n<p>\u89e3\u7d04\u963b\u6b62\u7387\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u89e3\u7d04\u5e0c\u671b\u304c\u3042\u3063\u305f\u969b\u306b\u3069\u306e\u7a0b\u5ea6\u963b\u6b62\u3067\u304d\u305f\u304b\u3092\u6307\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u89e3\u7d04\u963b\u6b62\u7387\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\u89e3\u7d04\u3092\u963b\u6b62\u3067\u304d\u305f\u4ef6\u6570 \u00f7 \u4e00\u5b9a\u671f\u9593\u4e2d\u306e\u89e3\u7d04\u7533\u51fa\u7dcf\u6570\u00d7100<\/strong><br><\/p>\n\n\n\n<h4>\u6210\u7d04\u7387<\/h4>\n\n\n\n<p>\u6210\u7d04\u7387\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u767a\u4fe1\u3057\u305f\u96fb\u8a71\u306e\u3046\u3061\u3001\u6210\u7d04\u306b\u81f3\u3063\u305f\u4ef6\u6570\u306e\u5272\u5408\u3092\u6307\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u6210\u7d04\u7387\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\u6210\u7d04\u306e\u4ef6\u6570\u00f7\u30b3\u30fc\u30eb\u6570\u00d7100<\/strong><br><\/p>\n\n\n\n<h4>\u30a2\u30c3\u30d7\u30bb\u30eb\u7387 \/\u30af\u30ed\u30b9\u30bb\u30eb\u7387<\/h4>\n\n\n\n<p>\u3059\u3067\u306b\u5229\u7528\u3092\u7d99\u7d9a\u3057\u3066\u3044\u308b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u52a0\u3048\u3066\u3001\u5229\u7528\u30dc\u30ea\u30e5\u30fc\u30e0\u306e\u5897\u52a0\uff08\u30a2\u30c3\u30d7\u30bb\u30eb\uff09\u3084\u4ed6\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u8ffd\u52a0\u8cfc\u5165\uff08\u30af\u30ed\u30b9\u30bb\u30eb\uff09\u306b\u6210\u529f\u3057\u305f\u6570\u306e\u6bd4\u7387\u3092\u6307\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<p><strong>\u3010\u30a2\u30c3\u30d7\u30bb\u30eb\/\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u7b97\u51fa\u65b9\u6cd5\u3011<\/strong><\/p>\n\n\n\n<p><strong>\u30a2\u30c3\u30d7\u30bb\u30eb \/ \u30af\u30ed\u30b9\u30bb\u30eb\u306b\u6210\u529f\u3057\u305f\u9867\u5ba2\u6570\u00f7\u5168\u9867\u5ba2 \u00d7 100<\/strong><\/p>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/cx\/quality-of-response\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/01\/word-image-24863-1-800x385.jpeg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/01\/word-image-24863-1-800x385.jpeg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/01\/word-image-24863-1-768x370.jpeg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/01\/word-image-24863-1.jpeg 1118w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/01\/word-image-24863-1-733x353.jpeg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2026\/01\/word-image-24863-1-544x262.jpeg 544w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306b\u304a\u3051\u308b\u5fdc\u5bfe\u54c1\u8cea\u3068\u306f\uff1f\u8a55\u4fa1\u6307\u6a19\u30fb\u4f4e\u4e0b\u306e\u539f\u56e0\u3068\u6539\u5584\u6cd5<\/div><\/a><\/div>\n\n\n\n<p id=\"03-cc3\"><\/p>\n<br>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306eKPI\u8a2d\u5b9a\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u300cSMART\u300d\u306b\u3042\u308a<\/h2>\n\n\n\n<p>\u6700\u5f8c\u306bKPI\u306e\u8a2d\u5b9a\u65b9\u6cd5\u306b\u3064\u3044\u3066\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u9650\u3089\u305a\u3001\u7d44\u7e54\u306eKPI\u8a2d\u5b9a\u3067\u306f\u300cSMART\u300d\u306e\u982d\u6587\u5b57\u3092\u53d6\u3063\u305f\u89b3\u70b9\u3092\u610f\u8b58\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3060\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3010S\u3011\u306f\u300cSpecific\u300d\u306e\u7565\u3067\u3001KPI\u304c\u300c\u5177\u4f53\u7684\u3067\u3042\u308b\u3053\u3068\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3010M\u3011\u306f\u300cMeasurable\u300d\u306e\u7565\u3067\u3001KPI\u304c\u300c\u6e2c\u5b9a\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u305f\u3060\u3057\u6e2c\u5b9a\u3092\u3057\u3066\u6570\u5024\u3092\u898b\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u7d50\u679c\u3092\u5b9a\u671f\u7684\u306b\u5206\u6790\u3057\u3066\u6539\u5584\u6848\u3092\u51fa\u3059\u3053\u3068\u306e\u524d\u63d0\u3068\u3057\u3066\u610f\u5473\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3010A\u3011\u306f\u300cAchievable\u300d\u306e\u7565\u3067\u3001KPI\u304c\u300c\u53d6\u308a\u7d44\u307f\u3001\u52aa\u529b\u6b21\u7b2c\u3067\u9054\u6210\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u9054\u6210\u306e\u898b\u8fbc\u307f\u304c\u3042\u308a\u3001\u304b\u3064\u3001\u30c1\u30e3\u30ec\u30f3\u30b8\u3067\u304d\u308b\u73fe\u72b6\u3088\u308a\u3082\u5c11\u3057\u4e0a\u306e\u76ee\u6a19\u5024\u8a2d\u5b9a\u3092\u3057\u306a\u304f\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u3010R\u3011\u306f\u300cRelated\u300d\u306e\u7565\u3067\u3001KPI\u304c\u300c\u6700\u7d42\u76ee\u6a19\uff08KGI\uff09\u3068\u95a2\u9023\u304c\u3042\u308b\u3053\u3068\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3010T\u3011\u306f\u300cTime bounded\u300d\u3067\u3001KPI\u3092\u9054\u6210\u3059\u308b\u307e\u3067\u306e\u300c\u671f\u9650\u3092\u5b9a\u3081\u308b\u3053\u3068\u300d\u3092\u610f\u5473\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"764\" height=\"523\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/01\/SMART_KPI_image.png\" alt=\"\" class=\"wp-image-7229\"\/><\/figure>\n\n\n\n<p>\u4e0a\u8a18\u3092\u53c2\u8003\u306b\u3001\u73fe\u72b6\u306e\u81ea\u793e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4f53\u5236\u3084\u3001\u9867\u5ba2\u306e\u5b9f\u60c5\u306b\u3042\u3063\u305fKPI\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 id=\"04-cc4\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306b\u304a\u3051\u308b\u300c\u8a55\u4fa1\u57fa\u6e96\u300d\u3068\u306f<\/h2>\n\n\n\n<p>\u307e\u305a\u3001\u6df7\u540c\u3055\u308c\u304c\u3061\u306a\u300cKPI\u300d\u3068\u300c\u8a55\u4fa1\u57fa\u6e96\u300d\u306e\u9055\u3044\u3092\u660e\u78ba\u306b\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002\u3053\u3053\u3092\u66d6\u6627\u306b\u3057\u305f\u307e\u307e\u904b\u7528\u3059\u308b\u3053\u3068\u304c\u3001\u73fe\u5834\u306e\u6df7\u4e71\u3092\u62db\u304f\u7b2c\u4e00\u6b69\u3067\u3059\u3002<\/p>\n\n\n\n<h3>KPI\u3068\u8a55\u4fa1\u57fa\u6e96\u306e\u9055\u3044<\/h3>\n\n\n\n<p>KPI\u306f\u3001\u3042\u304f\u307e\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u73fe\u72b6\u3092\u6570\u5024\u3068\u3057\u3066\u53ef\u8996\u5316\u3059\u308b\u305f\u3081\u306e\u300c\u30e2\u30ce\u30b5\u30b7\u300d\u3067\u3059\u3002 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\u73fe\u5834\u304c\u7d0d\u5f97\u3067\u304d\u308b\u57fa\u6e96\u306b\u3059\u308b<\/p>\n\n\n\n<p>\u3053\u308c\u304c\u6700\u3082\u91cd\u8981\u3067\u3059\u3002\u7ba1\u7406\u8005\u76ee\u7dda\u3060\u3051\u3067\u4f5c\u3063\u305f\u5b8c\u74a7\u306a\u6570\u5f0f\u3088\u308a\u3082\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u300c\u3053\u308c\u306a\u3089\u59a5\u5f53\u3060\u300d\u3068\u611f\u3058\u3089\u308c\u308b\u5185\u5bb9\u3067\u306a\u3051\u308c\u3070\u3001\u904b\u7528\u306f\u3046\u307e\u304f\u56de\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<h3>KPI\u3092\u8a55\u4fa1\u57fa\u6e96\u306b\u843d\u3068\u3057\u8fbc\u3080\u624b\u9806<\/h3>\n\n\n\n<p>\u5b9f\u969b\u306bKPI\u3092\u8a55\u4fa1\u57fa\u6e96\u3068\u3057\u3066\u7d44\u307f\u8fbc\u3080\u969b\u306f\u3001\u4ee5\u4e0b\u306e\u624b\u9806\u3067\u6574\u7406\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ol>\n<li>\u73fe\u72b6\u306eKPI\u3092\u6d17\u3044\u51fa\u3059<\/li>\n<\/ol>\n\n\n\n<p>&nbsp;\u307e\u305a\u3001\u73fe\u5728\u8a08\u6e2c\u3057\u3066\u3044\u308b\u5168\u3066\u306e\u6570\u5024\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ol start=\"2\">\n<li>\u76ee\u7684\u5225\u306b\u5206\u985e\u3059\u308b<\/li>\n<\/ol>\n\n\n\n<p>&nbsp;\u305d\u308c\u305e\u308c\u306eKPI\u304c\u300c\u4f55\u306e\u305f\u3081\u306e\u6307\u6a19\u304b\u300d\u3092\u5b9a\u7fa9\u3057\u3001\u76ee\u7684\u5225\u306b\u5206\u985e\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5f62\u3067\u6574\u7406\u3059\u308b\u3068\u308f\u304b\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul>\n<li>\u696d\u52d9\u52b9\u7387\u7cfb\uff08AHT\u3001CPH\u306a\u3069\uff09<\/li>\n\n\n\n<li>\u5fdc\u5bfe\u54c1\u8cea\u7cfb\uff08\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30b9\u30b3\u30a2\u306a\u3069\uff09<\/li>\n\n\n\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u7cfb\uff08NPS\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u306a\u3069\uff09<\/li>\n<\/ul>\n\n\n\n<ol start=\"3\">\n<li>\u300c\u8a55\u4fa1\u7528\u300d\u3068\u300c\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u7528\u300d\u3092\u5207\u308a\u5206\u3051\u308b<\/li>\n<\/ol>\n\n\n\n<p>\u5168\u3066\u306eKPI\u3092\u8a55\u4fa1\u5bfe\u8c61\u306b\u3059\u308b\u3068\u8907\u96d1\u306b\u306a\u308a\u3059\u304e\u3001\u73fe\u5834\u306e\u8ca0\u62c5\u304c\u5897\u3048\u3001\u75b2\u5f0a\u3057\u307e\u3059\u3002\u300c\u3053\u306eKPI\u306f\u7d66\u4e0e\u3084\u8a55\u4fa1\u306b\u76f4\u63a5\u53cd\u6620\u3059\u308b\u300d\u300c\u3053\u306eKPI\u306f\u6539\u5584\u72b6\u6cc1\u3092\u898b\u308b\u3060\u3051\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u7528\u306b\u7559\u3081\u308b\u300d\u3068\u3044\u3063\u305f\u4ed5\u5206\u3051\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3>\u8a55\u4fa1\u9805\u76ee\u306e\u300c\u91cd\u307f\u4ed8\u3051\u300d\u306e\u8003\u3048\u65b9<\/h3>\n\n\n\n<p>\u6700\u5f8c\u306b\u91cd\u8981\u306a\u306e\u304c\u3001\u8a55\u4fa1\u9805\u76ee\u306e\u300c\u91cd\u307f\u4ed8\u3051\uff08\u914d\u70b9\uff09\u300d\u3067\u3059\u3002\u5168\u3066\u306eKPI\u3092\u540c\u3058\u6bd4\u91cd\u3067\u6271\u3063\u3066\u3057\u307e\u3046\u3068\u3001\u7d44\u7e54\u3068\u3057\u3066\u300c\u4eca\u3001\u4f55\u3092\u4e00\u756a\u5927\u5207\u306b\u3057\u305f\u3044\u304b\u300d\u3068\u3044\u3046\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u4f1d\u308f\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u4eca\u306f\u300c\u3068\u306b\u304b\u304f\u4e01\u5be7\u306a\u5bfe\u5fdc\u3067\u30d5\u30a1\u30f3\u3092\u5897\u3084\u3057\u305f\u3044\uff08\u5fdc\u5bfe\u54c1\u8cea\u91cd\u8996\u30d5\u30a7\u30fc\u30ba\uff09\u300d\u3068\u3044\u3046\u5834\u5408\u306a\u3089\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u50be\u659c\u914d\u5206\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul>\n<li>\u5fdc\u5bfe\u54c1\u8cea\u30fb\u4e00\u6b21\u89e3\u6c7a\u7387\uff1a \u9ad8\u3044\u6bd4\u91cd\uff08\u8a55\u4fa1\u306e60\u301c70%\uff09<\/li>\n\n\n\n<li>AHT\u3084CPH\uff1a \u88dc\u52a9\u7684\u306a\u4f4d\u7f6e\u3065\u3051\uff08\u8a55\u4fa1\u306e10\u301c20%\u3001\u307e\u305f\u306f\u8db3\u5207\u308a\u30e9\u30a4\u30f3\u3068\u3057\u3066\u4f7f\u7528\uff09<\/li>\n<\/ul>\n\n\n\n<p>\u307e\u305f\u3001\u3053\u3046\u3057\u305f\u91cd\u307f\u4ed8\u3051\u306f\u4e00\u5ea6\u6c7a\u3081\u305f\u3089\u7d42\u308f\u308a\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u7e41\u5fd9\u671f\u306b\u306f\u52b9\u7387\u306e\u6bd4\u91cd\u3092\u5c11\u3057\u4e0a\u3052\u305f\u308a\u3001\u7acb\u3061\u4e0a\u3052\u671f\u306b\u306f\u54c1\u8cea\u306b\u5168\u632f\u308a\u3057\u305f\u308a\u3068\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u898b\u76f4\u3059\u904b\u7528\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u8a55\u4fa1\u9805\u76ee\u3068\u305d\u306e\u91cd\u307f\u4ed8\u3051\u304c\u660e\u78ba\u306b\u306a\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u300c\u4eca\u306f\u4f55\u3092\u610f\u8b58\u3057\u3066\u53d7\u96fb\u3059\u3079\u304d\u304b\u300d\u3092\u81ea\u5f8b\u7684\u306b\u5224\u65ad\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u3001\u305d\u308c\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u54c1\u8cea\u3068\u751f\u7523\u6027\u306e\u4e21\u7acb\u3078\u3068\u3064\u306a\u304c\u3063\u3066\u3044\u304f\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2>\u307e\u3068\u3081<\/h2>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u4e0d\u53ef\u6b20\u306aKPI\u306e\u7a2e\u985e\u3068\u3001SMART\u306e\u6cd5\u5247\u3092\u7528\u3044\u305f\u8a55\u4fa1\u57fa\u6e96\u306e\u4f5c\u308a\u65b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u91cd\u8981\u306a\u306e\u306f\u3001\u300cKPI\u306e\u9054\u6210\uff1d\u9ad8\u8a55\u4fa1\u300d\u3068\u3044\u3046\u5358\u7d14\u306a\u56f3\u5f0f\u306b\u7559\u3081\u305a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5177\u4f53\u7684\u306a\u884c\u52d5\u5909\u5bb9\u306b\u3064\u306a\u3052\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u696d\u52d9\u52b9\u7387\u3068\u9867\u5ba2\u6e80\u8db3\uff08CS\uff09\u3068\u3044\u3046\u76f8\u53cd\u3057\u304c\u3061\u306a\u6307\u6a19\u3092\u30d0\u30e9\u30f3\u30b9\u3088\u304f\u8a55\u4fa1\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3001\u5065\u5168\u306a\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306e\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u8907\u96d1\u5316\u3059\u308bKPI\u3092\u9069\u6b63\u306b\u7ba1\u7406\u3059\u308b\u306b\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306a\u72b6\u6cc1\u628a\u63e1\u3084\u30c7\u30fc\u30bf\u306e\u53ef\u8996\u5316\u306b\u512a\u308c\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u6d3b\u7528\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u300c\u6570\u5b57\u306b\u8ffd\u308f\u308c\u308b\u300d\u306e\u3067\u306f\u306a\u304f\u300c\u6570\u5b57\u3092\u6226\u7565\u7684\u306b\u4f7f\u3044\u3053\u306a\u3059\u300d\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2><a id=\"post-21578-_yk5lk5skt7eq\"><\/a>\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u300cMooA\u300d\u306e\u7d39\u4ecb\u3068\u88fd\u54c1\u8cc7\u6599<\/h2>\n\n\n\n<p>MooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u306f\u751f\u6210AI\u3084\u72ec\u81ea\u306eAI\u6280\u8853\u3092\u53d6\u308a\u5165\u308c\u305f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u696d\u52d9\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u5fdc\u5bfe\u696d\u52d9\u5168\u4f53\u306e\u77ed\u7e2e\u5316\u3068VOC\u306e\u6d3b\u7528\u3092\u4fc3\u9032\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u9023\u643a\u3057\u306a\u304c\u3089\u3001\u5fdc\u5bfe\u4e2d\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u56de\u7b54\u696d\u52d9\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6a5f\u80fd\u3001\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u306a\u3069\u3092\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"is-layout-flex wp-block-buttons\">\n<div class=\"wp-block-button aligncenter\">\n    <a href=\"https:\/\/mobilus.co.jp\/service\/mooa\" class=\"mobilus-service-card\" target=\"_blank\" style=\"text-decoration:none;\" rel=\"noopener noreferrer\">\n      <div class=\"service-card-content\">\n        <div class=\"service-logo-left\">\n          <div class=\"info__content_image_wrap\">\n            <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/themes\/mobilus2024\/img\/case\/detail\/profile_item_service_item_image_mooa.svg\" alt=\"\" class=\"info__content_image\">\n          <\/div>\n        <\/div>\n        <div class=\"service-text-block\">\n          <div class=\"service-title\">MooA \uff5c\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI<\/div>\n          <div class=\"service-description\">MooA\u00ae\uff08\u30e0\u30fc\u30a2\uff09\u306f\u751f\u6210AI\u3084\u72ec\u81ea\u306eAI\u6280\u8853\u306b\u3088\u3063\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u696d\u52d9\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u7dcf\u5bfe\u5fdc\u6642\u9593\uff08AHT\uff09\u306e\u77ed\u7e2e\u5316\u3068VOC\u306e\u6d3b\u7528\u3092\u4fc3\u9032\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u652f\u63f4AI\u3067\u3059\u3002<\/div>\n          <div class=\"service-logo\">\n            <div class=\"brand-left\">\n              <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/02\/cropped-fabicon-32x32.png\" alt=\"\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n              <span class=\"service-brand-name\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"service-decoration\"><\/div>\n      <\/div>\n    <\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>\u8cc7\u6599\u306f\u3001\u4e0b\u8a18\u3088\u308a\u3001\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"is-layout-flex wp-block-buttons\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/go.mobilus.co.jp\/l\/843543\/2024-04-30\/by8ypg\">MooA\u88fd\u54c1\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b<\/a><\/div>\n<\/div>\n\n\n\n<h2>\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308bCX\u6226\u7565\u652f\u63f4\u3000CX Consulting<\/h2>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u4f5c\u6210\u3084\u5b9a\u91cf\u7684\u8abf\u67fb\u3092\u901a\u3058\u305fCX\u6226\u7565\u7acb\u6848\u30fb\u7b56\u5b9a\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u89e3\u6c7a\u3059\u308b\u304a\u60a9\u307f\u3084\u3001CX\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u306e\u6d41\u308c\u7b49\u306e\u8a73\u7d30\u306f\u3001\u4ee5\u4e0b\u304b\u3089\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e wp-block-embed-\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n    <a href=\"https:\/\/mobilus.co.jp\/service\/cxconsulting\" class=\"mobilus-service-card\" target=\"_blank\" style=\"text-decoration:none;\" 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class=\"service-description\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u4f5c\u6210\u3084\u5b9a\u91cf\u7684\u8abf\u67fb\u3092\u901a\u3058\u305f\u8ab2\u984c\u62bd\u51fa\u3068CX\u6226\u7565\u7acb\u6848\u30fb\u7b56\u5b9a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/div>\n          <div class=\"service-logo\">\n            <div class=\"brand-left\">\n              <img decoding=\"async\" src=\"https:\/\/mobilus.co.jp\/wp-content\/uploads\/2021\/02\/cropped-fabicon-32x32.png\" alt=\"\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e\">\n              <span class=\"service-brand-name\">\u30e2\u30d3\u30eb\u30b9\u682a\u5f0f\u4f1a\u793e<\/span>\n            <\/div>\n          <\/div>\n        <\/div>\n        <div class=\"service-decoration\"><\/div>\n      <\/div>\n    <\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u306e\u73fe\u5834\u8cac\u4efb\u8005\u306b\u3068\u3063\u3066\u3001KPI\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u6c38<\/p>\n","protected":false},"author":32,"featured_media":25311,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_wp_rev_ctl_limit":""},"categories":[17],"tags":[49,51,96,77,97,98,99],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/7205"}],"collection":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/comments?post=7205"}],"version-history":[{"count":111,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/7205\/revisions"}],"predecessor-version":[{"id":25314,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/posts\/7205\/revisions\/25314"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media\/25311"}],"wp:attachment":[{"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/media?parent=7205"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/categories?post=7205"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mobilus.co.jp\/lab\/wp-json\/wp\/v2\/tags?post=7205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}