{"id":8418,"date":"2023-05-26T14:44:24","date_gmt":"2023-05-26T05:44:24","guid":{"rendered":"https:\/\/mobilus.co.jp\/lab\/?p=8418"},"modified":"2025-02-26T13:30:59","modified_gmt":"2025-02-26T04:30:59","slug":"cx-contact","status":"publish","type":"post","link":"https:\/\/mobilus.co.jp\/lab\/chat-support\/cx-contact\/","title":{"rendered":"\u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u7e4b\u304c\u308bCX\u5411\u4e0a\u3092\u8003\u3048\u308b\u3002\u76ee\u6307\u3059\u3079\u304d\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5728\u308a\u65b9\u3068\u305d\u306e\u305f\u3081\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u8a2d\u8a08\u3068\u306f"},"content":{"rendered":"\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff09\u306f\u3001\u201d\u30b3\u30b9\u30c8\u90e8\u9580\u201d\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u55b6\u696d\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u3068\u6bd4\u3079\u3066\u3001\u7a4d\u6975\u7684\u306a\u6295\u8cc7\u304c\u884c\u308f\u308c\u306b\u304f\u3044\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u672c\u5f53\u306b\u30b3\u30b9\u30c8\u90e8\u9580\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\uff08\u8cfc\u8cb7\u307e\u3067\u306e\u9053\u306e\u308a\uff09\u3084\u9867\u5ba2\u4f53\u9a13\u306e\u8abf\u67fb\u30c7\u30fc\u30bf\u3092\u5143\u306b\u3001<strong>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304c\u9867\u5ba2\u4f53\u9a13\u3084\u58f2\u4e0a\u3078\u4e0e\u3048\u308b\u5f71\u97ff\u529b\u3092\u5206\u6790<\/strong>\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5728\u308a\u65b9\u306b\u3064\u3044\u3066\u8003\u3048\u3066\u3044\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u5f8c\u534a\u3067\u306f<strong>\u58f2\u4e0a\u30a2\u30c3\u30d7\u30fbCX\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u8a2d\u8a08\u306e\u8003\u3048\u65b9<\/strong>\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2><strong>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u672c\u5f53\u306b\u30b3\u30b9\u30c8\u90e8\u9580\u306a\u306e\u304b<\/strong><br><\/h2>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u8cfc\u5165\u5f8c\u306e\u30a2\u30d5\u30bf\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u3044\u3046\u4f4d\u7f6e\u3065\u3051\u3067\u8003\u3048\u3089\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u7167\u3089\u3057\u5408\u308f\u305b\u3066\u307f\u308b\u3068\u3001<strong>\u5b9f\u306f\u8cfc\u8cb7\u306e\u610f\u601d\u6c7a\u5b9a\u305d\u306e\u3082\u306e\u306b\u5927\u304d\u304f\u95a2\u308f\u3063\u3066\u3044\u308b<\/strong>\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"563\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img01.png\" alt=\"\" class=\"wp-image-10113\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img01.png 1000w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img01-800x450.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img01-768x432.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" 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class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"563\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img02.png\" alt=\"\" class=\"wp-image-10145\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img02.png 1000w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img02-800x450.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img02-768x432.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" 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class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"563\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img03-1.png\" alt=\"\" class=\"wp-image-10122\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img03-1.png 1000w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img03-1-800x450.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img03-1-768x432.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>\u8abf\u67fb\u7d50\u679c\u304b\u3089\u3082\u3001<strong>\u8cfc\u5165\u524d\u30fb\u8cfc\u5165\u5f8c\u3001\u4e21\u65b9\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u679c\u305f\u3059\u5f79\u5272\u304c\u5927\u304d\u3044<\/strong>\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h2><strong>NPS\u3092\u3042\u3052\u308b\u3053\u3068\u306f\u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u7e4b\u304c\u308b<\/strong><\/h2>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306eKPI\u306f\u300c\u5fdc\u7b54\u7387\u300d\u3092\u6700\u91cd\u8981\u3068\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u304c\u3001\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u90e8\u9580\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u308b\u3053\u3068\u3067\u3001\u91cd\u8981\u8996\u3059\u308bKPI\u304c\u5c11\u3057\u305a\u3064\u5909\u308f\u3063\u3066\u304d\u3066\u3044\u307e\u3059\u3002<br>\u305d\u306e\u4e00\u3064\u3068\u3057\u3066\u3001<strong>NPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\u8abf\u67fb<\/strong>\u3092\u91cd\u8981\u8996\u3059\u308b\u4f01\u696d\u304c\u5897\u3048\u3066\u304d\u3066\u3044\u307e\u3059\u3002NPS\u8abf\u67fb\u3068\u306f\u3001\u300c\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u3059\u3059\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u308c\u304f\u3089\u3044\u3067\u3059\u304b\uff1f\u300d\u3068\u5c0b\u306d\u308b\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"563\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img04-1.png\" alt=\"\" class=\"wp-image-10123\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img04-1.png 1000w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img04-1-800x450.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img04-1-768x432.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>\u3059\u3059\u3081\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u300c\u63a8\u5968\u8005\u300d\u306e\u5272\u5408\u304b\u3089\u3001\u3059\u3059\u3081\u308b\u53ef\u80fd\u6027\u306f\u4f4e\u3044\u3068\u7b54\u3048\u305f\u300c\u6279\u5224\u8005\u300d\u306e\u5272\u5408\u3092\u5f15\u3044\u305f\u6570\u304cNPS\u306e\u5024\u3068\u306a\u308a\u307e\u3059\u3002<strong>NPS\u3092\u4e0a\u3052\u308b\u3053\u3068\u306f\u63a8\u5968\u8005\u304c\u5897\u3048\u308b\u3053\u3068\u3001\u3055\u3089\u306b\u306f\u58f2\u4e0a\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3068\u3044\u3046\u8003\u3048\u65b9\u3067\u3059\u3002<\/strong><\/p>\n\n\n\n<h2><strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u8abf\u67fb\u306b\u3088\u308bCX\u306e\u6539\u5584\u30b5\u30a4\u30af\u30eb<\/strong><\/h2>\n\n\n\n<p>\u3055\u3089\u306b\u8e0f\u307f\u8fbc\u3093\u3060\u8abf\u67fb\u3068\u3057\u3066\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u8abf\u67fb\u304c\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u8abf\u67fb\u306e\u7a2e\u985e\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u4fef\u77b0\u3057\u3066\u3001\u30d6\u30e9\u30f3\u30c9\u5168\u4f53\u3078\u306e\u63a8\u5968\u610f\u5411\u3092\u6e2c\u5b9a\u3059\u308b\u300c\u30ea\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb\u8abf\u67fb\u300d\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u308b\u4e00\u70b9\u3067\u3001\u3069\u306e\u3088\u3046\u306a\u6e80\u8db3\u5ea6\u304b\u6e2c\u5b9a\u3059\u308b\u300c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u8abf\u67fb\u300d\u306e\uff12\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u300c\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u4e0a\u3052\u3066\u3044\u308b\u3001\u307e\u305f\u306f\u4e0b\u3052\u3066\u3044\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306f\u3069\u3053\u304b\uff1f\u300d<\/strong>\u300c\u6bd4\u8f03\u30fb\u691c\u8a0e\u300d\u3001\u300c\u8cfc\u5165\u30fb\u7533\u8fbc\u300d\u3001\u300c\u30a2\u30d5\u30bf\u30fc\u30b5\u30dd\u30fc\u30c8\u300d\u3001\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u300d\u3001\u3069\u3053\u306e\u9867\u5ba2\u4f53\u9a13\uff08\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\uff09\u306e\u5f71\u97ff\u304c\u5927\u304d\u3044\u304b\u8abf\u67fb\u3057\u3001<strong>\u300c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u3066\u3044\u308b\u3001\u307e\u305f\u306f\u4e0b\u3052\u3066\u3044\u308b\u8981\u7d20\u300d<\/strong>\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30c7\u30fc\u30bf\u53ce\u96c6\u3001\u6539\u5584\u8981\u7d20\u306e\u7279\u5b9a\u30fb\u65bd\u7b56\u306e\u7acb\u6848\u3001\u65bd\u7b56\u306e\u5b9f\u884c\u30fb\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u9867\u5ba2\u3078\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u307e\u3067\u8e0f\u307f\u8fbc\u3093\u3067\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5411\u4e0a\u3092\u56f3\u3063\u3066\u3044\u304f\u3053\u3068\u304c\u76ca\u3005\u91cd\u8981\u306b\u306a\u3063\u3066\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2><strong>\u76ee\u6307\u3059\u3079\u304d\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5728\u308a\u65b9\u3068\u306f<\/strong><br><\/h2>\n\n\n\n<p>\u6628\u4eca\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u4eba\u6750\u306e\u63a1\u7528\u3068\u80b2\u6210\u306e\u56f0\u96e3\u3055\u304c\u76f8\u307e\u3063\u3066\u3001\u5728\u5b85\u30b7\u30d5\u30c8\u306b\u3088\u308b\u4eba\u6750\u78ba\u4fdd\u3001IT\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u30fb\u751f\u7523\u6027\u5411\u4e0a\u306e\u6a5f\u904b\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-mobilus-supporttech-lab-\u30e2\u30d3\u30eb\u30b9-\u30b5\u30dd\u30fc\u30c8\u30c6\u30c3\u30af\u30e9\u30dc\"><div class=\"wp-block-embed__wrapper\">\n<a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/support-trend-202304\/\">https:\/\/mobilus.co.jp\/lab\/trend\/support-trend-202304\/<\/a>\n<\/div><figcaption>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/mobilus.co.jp\/lab\/trend\/support-trend-202304\/\">2023\u5e744\u6708\u3001\u7279\u5fb4\u7684\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u30c8\u30ec\u30f3\u30c9\u52d5\u54114\u70b9\u3092\u304a\u3055\u3089\u3044<\/a><\/figcaption><\/figure>\n\n\n\n<p>IT\u30bd\u30b7\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u6295\u8cc7\u52b9\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306b\u3082\u3001<strong>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30b3\u30b9\u30c8\u90e8\u9580\u304b\u3089\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u90e8\u9580\u3068\u6349\u3048\u76f4\u3057\u3001\u58f2\u308a\u4e0a\u3052\u30a2\u30c3\u30d7\u306e\u305f\u3081\u306e\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5411\u4e0a\u3092\u56f3\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/strong><\/p>\n\n\n\n<h2><strong>\u58f2\u308a\u4e0a\u3052\u30a2\u30c3\u30d7\u30fbCX\u5411\u4e0a\u306e\u571f\u53f0\u306f\u3001\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u8a2d\u8a08<\/strong><\/h2>\n\n\n\n<p>\u76ee\u6307\u3059\u3079\u304d\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5728\u308a\u65b9\u3068\u3057\u3066\u3001\u58f2\u4e0a\u30a2\u30c3\u30d7\u3084CX\u5411\u4e0a\u3092\u6319\u3052\u307e\u3057\u305f\u304c\u3001\u3053\u308c\u3089\u4e0a\u4f4d\u76ee\u7684\u3092\u652f\u3048\u308b\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u8a2d\u8a08\u300d\u306f\u3068\u3066\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u8981\u7d20\u3068\u3057\u3066<strong>\u300c\u5fdc\u7b54\u7387\u306e\u6539\u5584\u300d\u300c\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u300d\u300c\u696d\u52d9\u52b9\u7387\u5316\u300d\u300c\u751f\u7523\u6027\u306e\u5411\u4e0a\u300d<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"563\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img05.png\" alt=\"\" class=\"wp-image-10117\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img05.png 1000w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img05-800x450.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/img05-768x432.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h2><strong>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u8a2d\u8a08\u306e\u9806\u5e8f<\/strong><\/h2>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u8a08\u3059\u308b\u4e0a\u3067\u6700\u3082\u91cd\u8981\u306a\u306e\u304c\u300c\u76ee\u7684\u3092\u5b9a\u7fa9\u3059\u308b\u300d\u3053\u3068\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u30d7\u30ed\u30bb\u30b9\u3092\u6bb5\u968e\u7684\u306b\u8e0f\u307f\u307e\u3059\u3002\u73fe\u72b6\u3092\u6574\u7406\u3057\u3066\u3001\u4e8b\u8c61\u3092\u628a\u63e1\u3057\u3001\u4e8b\u8c61\u306e\u672c\u5f53\u306e\u8ab2\u984c\u3092\u6df1\u5800\u3057\u3066\u628a\u63e1\u3057\u305f\u4e0a\u3067\u76ee\u7684\u306b\u305f\u3069\u308a\u7740\u304f\u3053\u3068\u304c\u91cd\u8981\u3060\u3068\u8003\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3088\u304f\u3042\u308b\u5931\u6557\u4f8b\u3068\u3057\u3066\u3001\u5358\u4e00\u306e\u4e8b\u8c61\uff08\u8ab2\u984c\u3067\u306f\u306a\u3044\uff09\u306b\u5bfe\u3057\u3066\u3001\u305d\u306e\u90fd\u5ea6\u3001\u5fdc\u6025\u51e6\u7f6e\u3092\u53e9\u3044\u3066\u3082\u3050\u3089\u305f\u305f\u304d\u306b\u306a\u3063\u3066\u3044\u308b\u72b6\u614b\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001<strong>\u300c\u554f\u3044\u5408\u308f\u305b\u304c\u591a\u3044\u304b\u3089\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5165\u308c\u3066\u5bfe\u5fdc\u3057\u3088\u3046\u3001\u3068\u5168\u4f53\u3092\u898b\u305a\u90e8\u5206\u7684\u306bIT\u306e\u5c0e\u5165\u3092\u56f3\u308b\u300d\u300c\u5fdc\u7b54\u7387\u304c\u4f4e\u3044\u304b\u3089\u305d\u3053\u3060\u3051\u306e\u6253\u3061\u624b\u3068\u3057\u3066\u3001\u4e00\u6642\u7684\u306b\u4eba\u3092\u5897\u3084\u3057\u3066\u5bfe\u5fdc\u3059\u308b\u300d<\/strong>\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u5168\u4f53\u306e\u30d5\u30ed\u30fc\u3068\u8a2d\u8a08\u3092\u4fef\u77b0\u3057\u3066\u307f\u305f\u4e0a\u3067\u6253\u3061\u624b\u3092\u3068\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h2><strong>\u52b9\u7387\u7684\u30fb\u751f\u7523\u7684\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u3064\u304f\u308b\u306b\u306f<\/strong><\/h2>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8a2d\u8a08\u306b\u306f\u3001<strong>\u300c\u554f\u3044\u5408\u308f\u305b\u524d\u6bb5\u968e\u306e\u8a2d\u8a08\u300d\u300c\u9ad8\u52b9\u7387\u306a\u5bfe\u5fdc\u300d\u300c\u89e3\u6c7a\u7387\u30fb\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u300d<\/strong>\u306e\uff13\u3064\u306e\u8981\u7d20\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u90e8\u5206\u7684\u306a\u5bfe\u51e6\u3067\u306f\u306a\u304f\u3001\uff13\u3064\u306e\u8981\u7d20\u3092\u6a2a\u65ad\u7684\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u3092\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3067\u3001\u52b9\u679c\u3092\u6700\u5927\u5316\u3067\u304d\u307e\u3059\u3002<br><\/p>\n\n\n\n<p>\u3082\u3046\u4e00\u3064\u91cd\u8981\u306a\u8996\u70b9\u3068\u3057\u3066\u3001IT\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3084AI\u3001\u30c4\u30fc\u30eb\u3092\u4e2d\u5fc3\u3067\u306f\u306a\u304f\u3001\u30e6\u30fc\u30b6\u30fc\u8996\u70b9\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u8996\u70b9\u306a\u3069<strong>\u300c\u4eba\u3092\u4e2d\u5fc3\u306b\u8003\u3048\u308b\u300d<\/strong>\u3053\u3068\u3067\u3059<\/p>\n\n\n\n<h2><strong>\u5fdc\u7b54\u7387\u306e\u6539\u5584\u304cCX\u5411\u4e0a\u306b\u3068\u3063\u3066\u6700\u3082\u5927\u4e8b\u306a\u306e\u304b\uff1f<\/strong><br><\/h2>\n\n\n\n<p>\u30c7\u30ed\u30a4\u30c8\u30c8\u30fc\u30de\u30c4\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u306e\u8abf\u67fb\u7d50\u679c\u306b\u3088\u308b\u3068\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6226\u7565\u306b\u304a\u3044\u3066\u300c\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5411\u4e0a\u300d\u3092\u6700\u91cd\u8981\u3068\u4f4d\u7f6e\u3065\u3051\u308b\u4f01\u696d\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u5168\u4f53\u306749%\uff08\u65e5\u672c45%\u3001\u6d77\u591654%\uff09\u3068\u6700\u3082\u9ad8\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u5b9f\u73fe\u306b\u5411\u3051\u3066\u306f\u65e5\u672c\u3068\u6d77\u5916\u3067\u306f\u5dee\u304c\u51fa\u3066\u3044\u308b\u306e\u304c\u5b9f\u60c5\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"563\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/arikata_img06.png\" alt=\"\" class=\"wp-image-10146\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/arikata_img06.png 1000w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/arikata_img06-800x450.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/arikata_img06-768x432.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>\u6700\u3082\u91cd\u8996\u3059\u308bKPI\u3092\u898b\u308b\u3068\u3001\u65e5\u672c\u4f01\u696d\u306f\u300c\u5fdc\u7b54\u7387\u300d\u304c40%\u3068\u591a\u304f\u306e\u4f01\u696d\u304c\u91cd\u8981\u8996\u3057\u3066\u3044\u308b\u306e\u306b\u5bfe\u3057\u3001\u6d77\u5916\u4f01\u696d\u306f6%\u3060\u3051\u3067\u3059\u3002\u300c\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u6307\u6a19\u300d\u3092\u91cd\u8981\u8996\u3059\u308b\u3068\u6319\u3052\u3066\u3044\u308b\u306e\u306f\u3001\u65e5\u672c\u4f01\u696d\u306f4%\u306e\u307f\u3067\u3001\u6d77\u5916\u4f01\u696d\u306f42\uff05\u3068\u5927\u304d\u304f\u5dee\u304c\u51fa\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5fdc\u7b54\u7387\u306e\u5411\u4e0a\u30fb\u6539\u5584\u3092\u884c\u3046\u3053\u3068\u304c\u3001CX\u5411\u4e0a\u306b\u30a4\u30b3\u30fc\u30eb\u306b\u306a\u308b\u304b\u3068\u3044\u3046\u70b9\u306f\u3001\u8003\u3048\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"563\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/arikata_img07.png\" alt=\"\" class=\"wp-image-10147\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/arikata_img07.png 1000w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/arikata_img07-800x450.png 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2023\/05\/arikata_img07-768x432.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n<div class='related-post-container'><div class='related-post-heading'>\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b<\/div><a href='https:\/\/mobilus.co.jp\/lab\/client-case\/online-travel\/' class='related-post-link'><div class='post-image'><img width=\"800\" height=\"385\" src=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/03\/lab_case_online-travel-800x385.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" decoding=\"async\" loading=\"lazy\" style=\"width: 180px; height: auto;\" srcset=\"https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/03\/lab_case_online-travel-800x385.jpg 800w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/03\/lab_case_online-travel-768x370.jpg 768w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/03\/lab_case_online-travel-733x353.jpg 733w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/03\/lab_case_online-travel-544x262.jpg 544w, https:\/\/mobilus.co.jp\/lab\/wp-content\/uploads\/sites\/4\/2022\/03\/lab_case_online-travel.jpg 1118w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div><div class='post-title'>\u30aa\u30f3\u30e9\u30a4\u30f3\u30c8\u30e9\u30d9\u30eb\uff5c\u6709\u4eba\u3068\u30dc\u30c3\u30c8\u306e\u30c1\u30e3\u30c3\u30c8\u5c0e\u5165\u3067\u5165\u96fb\u657030\uff05\u524a\u6e1b\u3002\u547c\u91cf\u6025\u5897\u6642\u3082\u5e73\u574780\uff05\u4ee5\u4e0a\u306e\u5fdc\u7b54\u7387\u7dad\u6301\u3092\u5b9f\u73fe\u3002<\/div><\/a><\/div>\n\n\n\n<h2><strong>\u81ea\u793e\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u5168\u4f53\u8a2d\u8a08\u3092\u8003\u3048\u308b\u969b\u306b<\/strong><\/h2>\n\n\n\n<p>\u30b3\u30b9\u30c8\u90e8\u9580\u3068\u3044\u308f\u308c\u308b\u3053\u3068\u304c\u591a\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u3059\u304c\u3001CX\u5411\u4e0a\u306e\u91cd\u8981\u306a\u90e8\u9580\u3068\u3057\u3066\u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u90e8\u9580\u3068\u3057\u3066\u6349\u3048\u76f4\u3059\u3053\u3068\u304c\u5fc5\u8981\u3067\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u8a2d\u8a08\u306e\u969b\u306b\u3001\u300c\u554f\u3044\u5408\u308f\u305b\u524d\u6bb5\u968e\u306e\u8a2d\u8a08\u300d\u300c\u9ad8\u52b9\u7387\u306a\u5bfe\u5fdc\u300d\u300c\u89e3\u6c7a\u7387\u30fb\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u300d3\u3064\u306e\u8981\u7d20\u3092\u6a2a\u65ad\u7684\u306b\u8003\u3048\u308b\u3053\u3068\u3001\u307e\u305f\u3001\u4eba\u3092\u4e2d\u5fc3\u306b\u5168\u4f53\u8a2d\u8a08\u304b\u3089\u8003\u3048\u308b\u3053\u3068\u3067\u3001\u58f2\u4e0a\u30a2\u30c3\u30d7\u30fbCX\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u53ef\u80fd\u306b\u3057\u3066\u3044\u304d\u307e\u3059\u3002<br><\/p>\n\n\n\n<p>\u30e2\u30d3\u30eb\u30b9\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5168\u4f53\u8a2d\u8a08\u306b\u5f79\u7acb\u3064\u8cc7\u6599\u3001\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u5c0e\u5165\u3067\u5b9f\u73fe\u3059\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u696d\u52d9\u52b9\u7387\u5316\u306b\u3064\u3044\u3066\u306e\u300cEBook\u300d\u3092\u516c\u958b\u3057\u3066\u3044\u307e\u3059\u3002\u4e0b\u8a18\u3088\u308a\u7121\u6599\u3067\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u304d\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u3054\u89a7\u306b\u306a\u3063\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p> <a href=\"https:\/\/mobilus.co.jp\/lab\/report\/chatsupport-chatbot\/\">https:\/\/mobilus.co.jp\/lab\/report\/chatsupport-chatbot\/<\/a> 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